Corporate Project Solutions

Microsoft Teams Unified Communications Implementation and Support Services

CPS are the Tier-1 Microsoft Teams UC 10xGold-Partner supporting Microsoft to deliver communication/ Voice through Teams to the Public-Sector. CPS hold two Teams Voice Advanced Specialisation Awards.
CPS architects Assess existing UC/Telephony solutions, Design best-in-class/ interoperable solutions and Implement/ Configure Microsoft Teams with Voice Capability.

Features

• Teams Unified Communications Art of the Possible - Solution Overview
• Telephony/ Unified Communications Legacy/ As-Is Discovery Workshops
• Teams PBX Solution Design
• Teams PBX Pilot
• Teams PBX Configuration/ Deployment/ Integration
• Teams Voice Interoperability with legacy PBX
• Teams Voice Support/ Managed Service
• Teams Contact Centre Solution Design & Implementation
• Teams Direct Routing with ISDN or SIP
• Full Microsoft Teams Hosted Voice solution

Benefits

• Opex Reduction for PBX Hardware, Maintenance & line-rental
• Cloud-based High-Availability Solution - inbuilt Disaster Recovery
• Integration/ Interoperability with legacy PBX
• Complementary Teams Based Communication & Collaboration Platform
• Microsoft 365 Security full features
• Potential to extend-life/ sweat current investments in UC hardware

£625 to £1,170 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

581994683222792

Contact

Sales Administration
01628 321321
sales@cps.co.uk

Planning

• Planning service: Yes
• How the planning service works: CPS follow a Delivery Framework, consisting of 4 key phases:; 1. Understand;; 2. Design;; 3. Build; ; 4. Launch ; Planning activities are undertaken during both the Understand & Design Phases. CPS Consultants and Architects work with key stakeholders to capture business requirements and design appropriate target solutions with robust phased and costed Implementation Plans.; ; Aspects include: ; Legacy Telephony Assessment & Health check; Cost/ Budget Profiling with ROI calculations; Licensing Support & Advice; Solution Architecture socialisation & Sign Off; Implementation/ Deployment/ Adoption Roadmaps defined and agreed
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Teams Voice
  • Microsoft Teams
  • Office 365
  • SIP PaaS Hosting

Training

• Training service provided: Yes
• How the training service works: CPS are a ProSci® based Business Change Consultancy. We recognise the importance of change in driving successful user adoption. A key component of this is effective training and hand-over. ; We offer a range of training options, including:; Formal (Classroom-based) training (for both end-user and solution administrator);; Informal Knowledge Transfer through on-site, team-based working; ; Technical/ Administrator Training including solution as-built handover
• Training is tied to specific services: Yes
• Services the training service works with:
  • Office 356
  • Microsoft Teams
  • Microsoft 365
  • SIP PaaS Hosted

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As Microsoft FastTrack Ready Partner CPS follow a Delivery Framework, consisting of 4 key phases: ; 1. Understand; ; 2. Design; ; 3. Build; ; 4. Launch ; Migration Planning activities are undertaken during both the Understand & Design phases. CPS Consultants and Architects work with key stakeholders to capture business requirements and design appropriate target solutions with robust phased and costed Implementation and Migration Plans.; ; CPS Consultants and Architects can work as part of a blended and/or stand-alone team, to undertake tactical or strategic end-to-end Workload Migrations, aspects including: ; 1. Solution Migration Design (Dev, Test and Prod); ; 2. Migration Planning, ; 3. Pilot/Test Migration, ; 4. Telephony Solution Cut-over ; 5. Legacy Decommissioning; ; CPS Consultants ensure that knowledge is effectively transferred to nominated client resources to enable clients to take ownership of the solution and/or continue migrations internally.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Office 365
  • Microsoft 365 Teams
  • SIP PaaS Hosted

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our clients expect Quality Assurance as part of many of our engagements and CPS routinely provide architectural oversight and QA via dedicated resources, often as part of a blended team. ; ; In line with solution implementation, CPS will undertake rigorous performance-based System and Integration Testing as well as support User Acceptance Testing (UAT) prior to the sign-off and launch of any application. ; ; CPS adopts full ITIL processes and follows defined and robust procedures with full ISO 27001 Compliance across all CPS services

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Following an on-boarding process, CPS can provide support services for Teams-based Voice/ Unified Communications Solutions. Service is remote (with onsite capabilities). In the absence of non-cloud related issues (such as connectivity, firewall, etc), cloud-related support incidents often involve managing and resolving issues through cloud-vendor support processes. CPS follow the ITIL Incident Management process.; ; CPS provide end-to-end support for the service including 3rd party solutions where these form part of an organisation's Unified Communications Strategy; ; CPS offer two levels of support:; Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help.; Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. ; Both of these services are run by our dedicated Service Desk. As part of this service CPS will assign a Cloud Support Engineer.; Both Level 1 and Level 2 will have assigned Technical Account Managers as standard.

Service scope

• Service constraints: Services can be delivered both Onsite and Remote

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: CPS has a full Service Management offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed-service. CPS adheres to defined Support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions will be responded to within 3 hrs. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: CPS offer two levels of support:; Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help.; Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. Both of these services are run by our dedicated Service Desk. As part of this service CPS will assign a Cloud Support Engineer.; Both Level 1 and Level 2 will have assigned Technical Account Managers as standard.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ASCB
• ISO/IEC 27001 accreditation date: 21/01/2019
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  At CPS, we are taking our environmental impact seriously. We are measuring and reducing our carbon emissions and have set a progressive target to reduce emissions by 70% by 2030 and achieve Net Zero by 2040. This involves the continuation of various measures and activities, already being implemented and embraced by our people, for example: the continued maintenance of our ISO:14001 accreditation, meetings via Microsoft Teams or Zoom, a “Think Local” approach to sourcing quality suppliers, the implementation of an electric vehicle scheme and cycle to work programme, and maintaining a paperless office. 2Moving forward, our commitment to reduced carbon emissions will continue to grow with the implementation of further measures such as: the introduction of a Sustainable Travel Policy to support employee behavioural change to business travel, commuting and parking, introducing a remote working policy alongside the reduction of office space to encourage remote working and reduce travel to office, and the roll out of carbon training to all our colleagues. https://cps.co.uk/media/tdoj3ohu/carbon-reduction-plan.pdf
• Covid-19 recovery:

  Covid-19 recovery

  CPS constantly reviews UK Govt. guidelines to support Covid-19 recovery, and should the need arise, implement Covid-19 reduction measures e.g., social distancing and remote working. CPS has continued to support Covid-19 recovery through improved workplace conditions including effective social distancing, remote working, and sustainable travel solutions. We can provide data on the savings of remote / hybrid working for each work package. CPS supports organisations and businesses to manage and recover from the impacts of COVID-19, by supporting new ways of working to deliver services. CPS actively supports our employees with physical and mental health services provided for people affected by COVID-19, including reducing the demand on health and care services.
• Tackling economic inequality:

  Tackling economic inequality

  CPS' services create opportunities for entrepreneurship and can help new, small organisations to grow, supporting economic growth and business creation. When creating employment opportunities, CPS has a clear focus on equal opportunities and is able to support employees based anywhere in the country, reducing barriers to employment and/or who are located in deprived areas. CPS can support educational attainment relevant to each contract, including training schemes that address skills gaps and result in recognised qualifications.
• Equal opportunity:

  Equal opportunity

  CPS is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. This Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination. The Company also aims to provide a service that does not discriminate against its clients and customers in how they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity. All personal data used in connection with this Policy shall be collected, held, and processed in accordance with the Company’s Data Protection Policy. Objectives of this Policy - To prevent, reduce and stop all forms of unlawful discrimination in line with the Equality Act 2010. - To ensure that recruitment, promotion, training, development, assessment, benefits, pay, terms and conditions of employment, redundancy and dismissals are determined on the basis of capability, qualifications, experience, skills and productivity.
• Wellbeing:

  Wellbeing

  CPS can demonstrate actions that support the health and wellbeing, including physical and mental health, of CPS' employees that we bring to each contract, to demonstrate how the way we work can have a positive impact on individuals, teams and organisations. Actions include: - hybrid working - work form anywhere in the UK - 9 day working fortnight (every other Friday off-work) - Healthcare, including mental health support.

Pricing

• Price: £625 to £1,170 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.