Microsoft Viva Topics Implementation and Support Services
Microsoft Viva is an employee experience platform that brings together communications, knowledge, learning, resources, and insights in the flow of work. Powered by Microsoft 365 and experienced through Microsoft Teams, Viva fosters a culture that empowers people and teams to be their best from anywhere.
Features
- Microsoft Viva - Art of the Possible
- Microsoft Viva - Assessment/ Design
- Microsoft Viva - Data Augmentation & Analysis
- Microsoft Viva - Business Change/ Intervention Support
- Microsoft Viva Insights
- Microsoft Viva Topics
- Microsoft Viva Connections
- Microsoft Viva Learning
- Microsoft Viva Glint
- Microsoft Viva Ally.IO
Benefits
- Increased employee engagement - workplace analytics
- Increased ability to support staff welfare during remote hybrid working
- Employee productivity analytics and business improvement / efficiency gains
- Employee engagement for remote users / flight risks
- Reduced costs associated with staff illness/ despondency / churn
- Discover your working habits and work smarter
- Employee engagement
- Employee learning and development
- Reduce employee fatigue
Pricing
£625 to £1,170 a unit a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 8 2 9 7 7 3 9 1 7 6 9 9 6 8
Contact
Corporate Project Solutions
Sales Administration
Telephone: 01628 321321
Email: sales@cps.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
CPS follow a Delivery Framework, consisting of 4 key phases:
1. Understand;
2. Design;
3. Build;
4. Launch.
Planning activities are undertaken during both the Understand & Design Phases. CPS Consultants and Architects work with key stakeholders to capture business requirements and design appropriate target solutions with robust phased and costed Implementation Plans.
Aspects include:
User-centric Design;
Out-of-the-box, Pre-configured or Bespoke;
Integration with PowerBI or existing Management Information Solution
Proof-of-Concept or Piloting. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365 - Workplace Analytics
- Microsoft 365 - My Analytics
- Microsoft 365 - PowerBI
- Microsoft Viva Insights
- Microsoft Viva Topics
- Microsoft Viva Learning
- Microsoft Viva Connections
- Microsoft Viva Ally.IO
- Microsoft Viva Glint
Training
- Training service provided
- Yes
- How the training service works
-
CPS is a ProSci® based Business Change Consultancy. We recognise the importance of change in driving successful user adoption. A key component of this is effective training and hand-over.
We offer a range of training options, including:
Formal (Classroom-based) training (for both end-user and solution administrator);
Informal Knowledge Transfer through on-site, team-based working;
We will also offer advice and guidance to support the augmentation and use of Workplace Analytics to assist with organisational appraisal/ staff wellbeing and continuous improvement - Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Viva Insights
- Microsoft Viva Topics
- Microsoft Viva Learning
- Microsoft Viva Connections
- Microsoft Viva Ally.IO
- Microsoft Viva Glint
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our clients expect Quality Assurance as part of all engagements and CPS routinely provide architectural oversight and QA via dedicated resources, often as part of a blended team.
In line with solution implementation and/or on-boarding, CPS will deliver System and Integration Testing as well as support User Acceptance Testing (UAT) prior to the sign-off and launch of any application. Subject to agreed contract and statement of work.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- CPS provides a full Service Management offering with a dedicated UK-based support team. CPS offer remote and/or onsite tactical support through to full outsourced managed-service. CPS adheres to defined Support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. All CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web browser
- Web chat accessibility testing
- NA
- Support levels
-
CPS offer two levels of support:
Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help.
Level 2 - Managed Service - CPS monitor the environment and carry out proactive maintenance of the solution. Both of these services are run by our dedicated Service Desk. As part of this service CPS will assign a Cloud Support Engineer.
Both Level 1 and Level 2 will have assigned Technical Account Managers as standard.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ASCB
- ISO/IEC 27001 accreditation date
- 21/01/2019
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
At CPS, we are taking our environmental impact seriously. We are measuring and reducing our carbon emissions and have set a progressive target to reduce emissions by 70% by 2030 and achieve Net Zero by 2040. This involves the continuation of various measures and activities, already being implemented and embraced by our people, for example: the continued maintenance of our ISO:14001 accreditation, meetings via Microsoft Teams or Zoom, a “Think Local” approach to sourcing quality suppliers, the implementation of an electric vehicle scheme and cycle to work programme, and maintaining a paperless office. Moving forward, our commitment to reduced carbon emissions will continue to grow with the implementation of further measures such as: the introduction of a Sustainable Travel Policy to support employee behavioural change to business travel, commuting and parking, introducing a remote working policy alongside the reduction of office space to encourage remote working and reduce travel to office, and the roll out of carbon training to all our colleagues. https://cps.co.uk/media/tdoj3ohu/carbon-reduction-plan.pdf - Covid-19 recovery
-
Covid-19 recovery
CPS constantly reviews UK Govt. guidelines to support Covid-19 recovery, and should the need arise, implement Covid-19 reduction measures e.g., social distancing and remote working. CPS has continued to support Covid-19 recovery through improved workplace conditions including effective social distancing, remote working, and sustainable travel solutions. We can provide data on the savings of remote / hybrid working for each work package. CPS supports organisations and businesses to manage and recover from the impacts of COVID-19, by supporting new ways of working to deliver services. CPS actively supports our employees with physical and mental health services provided for people affected by COVID-19, including reducing the demand on health and care services. - Tackling economic inequality
-
Tackling economic inequality
CPS' services create opportunities for entrepreneurship and can help new, small organisations to grow, supporting economic growth and business creation. When creating employment opportunities, CPS has a clear focus on equal opportunities and is able to support employees based anywhere in the country, reducing barriers to employment and/or who are located in deprived areas. CPS can support educational attainment relevant to each contract, including training schemes that address skills gaps and result in recognised qualifications. - Equal opportunity
-
Equal opportunity
CPS is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. This Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination. The Company also aims to provide a service that does not discriminate against its clients and customers in how they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity. All personal data used in connection with this Policy shall be collected, held, and processed in accordance with the Company’s Data Protection Policy. Objectives of this Policy - To prevent, reduce and stop all forms of unlawful discrimination in line with the Equality Act 2010. - To ensure that recruitment, promotion, training, development, assessment, benefits, pay, terms and conditions of employment, redundancy and dismissals are determined on the basis of capability, qualifications, experience, skills and productivity. - Wellbeing
-
Wellbeing
CPS can demonstrate actions that support the health and wellbeing, including physical and mental health, of CPS' employees that we bring to each contract, to demonstrate how the way we work can have a positive impact on individuals, teams and organisations. Actions include: - hybrid working - work form anywhere in the UK - 9 day working fortnight (every other Friday off-work) - Healthcare, including mental health support. CPS use Microsoft Viva to support employee engagement.
Pricing
- Price
- £625 to £1,170 a unit a day
- Discount for educational organisations
- Yes