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  • Lot 2: Cloud software
    • Information and communications technology (ICT)
      • API connectors and interface engines (3135)
      • Application lifecycle management (677)
      • Authentication, identity and access management (2174)
      • Backup, recovery and archival (1118)
      • Calendar (795)
      • Call accounting (87)
      • Call centre (1103)
      • Configuration and patch management (474)
      • Desktop as a Service (196)
      • Electronic data interchange (EDI) (714)
      • Email and secure email (1419)
      • Fault management, monitoring and alerting (599)
      • Fax (38)
      • File sending and file sharing (1348)
      • File storage (1468)
      • Forms and surveys (1766)
      • Geographic information systems and mapping (643)
      • Instant messaging (IM) and chat (879)
      • Interactive voice response (IVR) (573)
      • IT asset management (809)
      • Licence management (483)
      • Machine learning and artificial intelligence (1935)
      • Mobile device management (421)
      • Natural language and speech processing (707)
      • Network services (DNS) (251)
      • Online meetings (700)
      • Password management (301)
      • Performance management (1142)
      • Post (mailing services) (57)
      • Presentations and slides (office productivity) (326)
      • Printing (65)
      • Security (2483)
      • SMS (610)
      • Spreadsheets (office productivity) (394)
      • Systems monitoring (971)
      • Telecoms expense management (44)
      • Telephony (including VOIP and SIP connectivity) (556)
      • Unified communications (722)
      • Video conferencing (503)
      • Virtual private network (VPN) (287)
      • Word processing (office productivity) (306)
      • Other information and communications technology (ICT) services (2622)