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DAVIES GROUP LIMITED
The Complaints Management proposition from Davies Technology Solutions (Caresmart), is a templated product within the Foundation Platform. Caresmart makes it easy for organisations to capture, manage, track and report on complaints across the entire business network, ensuring customers experience a consistent and concise approach to resolving their problem within.
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BRITANNIC TECHNOLOGIES LIMITED
Bizvu Messaging allows clients to bring together webchat, chatbot, social channels and messaging platforms (both Public comments and Direct Messaging) into a single hub, giving agents the opportunity to respond across channels without needing multiple interfaces. The platform can also provide targeted routing into any contact centre or CRM system.
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ICS.AI LTD
SMART Phone AI Assistants transform user engagement with personalised, efficient AI-powered phone support. By reducing inbound calls, waiting times and streamlining communication, staff are freed to focus on complex issues. SMART Phone leverages advanced speech recognition and natural language understanding to empower users with self-service, optimising the overall experience.
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FORMAT14 CRM LTD
Creatio Service helps you to paint a complete picture of the customer conversation through an omnichannel communication centre that enables service professionals to deliver consistent and outstanding customer experiences.
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ServiceKey
Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business.
Customer Engagement (CRM):
Sales
Customer Journey
Customer Insights
Customer Service
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NOVOVILLE LIMITED
Novoville e-Payments is an out-of-the-box solution enabling local governments to receive and manage online payments.Residents send money to their council conveniently and securely for any number of services, including taxes, bills, fines, transport tickets or permits, even local events.With zero-code integration on any form, you reduce friction and increase efficiency.
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NEO TECHNOLOGY LIMITED
Neo Technology's Employee & Contractor Portals offer efficient platforms for managing workforce activities and contractor interactions within housing management. These portals facilitate streamlined communication, task management, and collaboration, enhancing operational efficiency, governance and service delivery in housing management.
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NOVOVILLE LIMITED
Novoville's out-of-the-box Citizen Engagement & Customer Experience Platform (CEP) makes communication between Local Governments and citizens easier, more efficient and cost-effective.T he platform offers a broad range of modules that enhance citizen engagement: e-Frontdesk, Communication & Consultations,Payments, Smart Parking, Shared Repairs Management. Authorities manage everything from a single web dashboard.
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FUTR AI LIMITED
Futr AI provides an advanced chatbot and live chat platform, designed for streamlined digital communications across various channels. Our service, ideal for the public sector, features traceable AI for transparency and accountability, multilingual capabilities, and context-specific AI models to ensure best-in-class solutions for engaging and serving the public effectively.
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EMBER TECHNOLOGY LTD
A platform for public engagement and behaviour change, Feel Good Hub delivers topical, uplifting health and wellbeing experiences for communities of people that want to take more ownership of their own wellbeing. Hugely successful in the private sector and now available for workplaces and communities in the public sector.
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VISIMEDIA LTD
VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include CRM design and build, advanced communication tools, collaborative platforms, and cybersecurity enhancements. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.
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Agile Business Process UK Limited
Software licenses and professional services for DRUID AI which is an advanced Conversational AI and Intelligent Automation hub that enables companies to design and deploy superior experiences for internal and external users using omnichannel interactions and business process automation
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NEO TECHNOLOGY LIMITED
Neo Technology's Anti-Social Behaviour Management Solution aids in handling all aspects of ASB incidents, community protection orders, and notices. It utilises intelligent case association to provide valuable insights to teams. Integrated with platforms, it offers workflow and document automation, facilitating communication and decision-making processes.
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EXTRA TECHNOLOGY LIMITED
UiPath Communications Mining is an RPA and AI service that extracts valuable insights from communications data. It uses NLP to understand context and sentiment, automates manual tasks, and integrates with other UiPath solutions. Scalable and customizable, it supports various communication channels and provides actionable insights for better decision-making.
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NICE SYSTEMS UK LIMITED
NICE WFM/EEM addresses all WFM needs: accuracy, simplicity, reliability, visibility, engagement. NICE WFM includes forecasting, planning, scheduling, daily management and communication, transforming operational efficiency while engaging employees across the entire operation. Value Realization Services leverages the full depth of NICE functionality, helping organisations drive business impact, the faster, the better.
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DAVIES GROUP LIMITED
Delivery of cloud-based customer contact technology across all channels/sizes. From point solutions augmenting existing contact landscapes, to implementation of omnichannel cloud contact centres supporting 1000s of agents. and bespoke applications to enhance that capability. Davies consult, implement, develop, migrate, adopt, and support customer contact implementations for public and private sector.
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CDW LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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BYTES SOFTWARE SERVICES LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done. bssgc
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Zoom Communications, Inc
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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BRITANNIC TECHNOLOGIES LIMITED
Zoom is a single-pane-of-glass UC platform designed to streamline connectivity, and foster dynamism for individuals and enterprise. Zoom encompasses team chat functionalities, telephony services, virtual meetings, omnichannel contact-centre capabilities, interactive whiteboarding features, workspace management tools, and AI solutions. These offerings empower hybrid teams to bolster collaboration and increase productivity levels.
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4 ROADS LIMITED
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.
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CHARTERHOUSE VOICE & DATA LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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EMBER TECHNOLOGY LTD
Modern directory of services portal that helps residents to find self-help content and support services. Helps LA’s deliver Care Act 2014 obligations by providing multiple methods of discovering local services, events, organisation and resources via multiple subject matter search and personalised, interactive discovery pathways, the ‘Virtual Coach’.
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NETPREMACY LIMITED
The Zendesk Marketplace is a one stop shop to find applications and integrations to increase agent productivity and workflows. In the Marketplace, You'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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OptusApp
OptusApp is the powerful tenant self-serve solution designed by social landlords, for social landlords. A license service offering a turnkey solution accessed by landlords on demand and integrated solution in landlord's own branding. No need for long term binding contracts.
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Boost AI AS
The boost.ai conversational AI platform powers 550+ Virtual Agents worldwide in 30+ languages. Proprietary Natural Language Understanding algorithms allow it to handle 10,000+ intents while maintaining resolution rates above 90%, making it the choice of Enterprises. Fast Deployment and High accuracy powered by advanced Generative AI features.