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  • Lot 2: Cloud software
    • Information and communications technology (ICT)
      • API connectors and interface engines (2)
      • Application lifecycle management (1)
      • Authentication, identity and access management (3)
      • Backup, recovery and archival (0)
      • Calendar (0)
      • Call accounting (0)
      • Call centre (0)
      • Configuration and patch management (1)
      • Desktop as a Service (0)
      • Electronic data interchange (EDI) (1)
      • Email and secure email (1)
      • Fault management, monitoring and alerting (2)
      • Fax (0)
      • File sending and file sharing (2)
      • File storage (1)
      • Forms and surveys (0)
      • Geographic information systems and mapping (4)
      • Instant messaging (IM) and chat (0)
      • Interactive voice response (IVR) (0)
      • IT asset management (1)
      • Licence management (0)
      • Machine learning and artificial intelligence (6)
      • Mobile device management (0)
      • Natural language and speech processing (4)
      • Network services (DNS) (0)
      • Online meetings (0)
      • Password management (0)
      • Performance management (1)
      • Post (mailing services) (0)
      • Presentations and slides (office productivity) (0)
      • Printing (0)
      • Security (6)
      • SMS (0)
      • Spreadsheets (office productivity) (0)
      • Systems monitoring (1)
      • Telecoms expense management (0)
      • Telephony (including VOIP and SIP connectivity) (0)
      • Unified communications (0)
      • Video conferencing (0)
      • Virtual private network (VPN) (0)
      • Word processing (office productivity) (0)
      • Other information and communications technology (ICT) services (4)