Bentley Systems (UK) Limited

OpenCities Planner

OpenCities Planner is a 3D solution for Smart City operations, urban development projects, and campus digital twins. Contextualise and visualise multiple GIS, Reality and BIM sources with user-friendly workflows and interfaces. Collaborate and evaluate projects in context, engage stakeholders via mobile, web and showrooms.


  • Web based 3D visualisation
  • Streaming unlimited size 3D content like city models, point cloud
  • Upload BIM/CAD files, GIS layers, information points, videos, documents
  • Create 3D scenes for sharing as closed access/open URL
  • Create surveys and user interaction based on 3Dscenes/360 panoramas
  • Create high resolution images, 360 images, 3D exports
  • Create movies of 3D scenes
  • Virtual reality and Showroom /exhibition displays of 3D scenes
  • Publish 3D scenes to web, mobile and showroom
  • Hosting and maintenance


  • Powerful 3D visualisation on web and digital twin generation
  • Combine geospatial, reality model and 3D designs in one view
  • Integration with spatial databases for real time updates
  • Easy to use interface and ability to share project information
  • Creation of improved decision material in 3D to reduce risk/rework
  • Reuse city model and mapping data in several projects
  • Engage with citizens via different social channels
  • Reduce complaints and formal appeal in urban development projects
  • Shorter planning process and better plans through citizen engagement
  • Consistent user experience across web, mobile, VR and exhibition screens


£24,954 an instance a year

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

1 1 1 2 6 7 2 7 3 4 5 4 9 5 7


Bentley Systems (UK) Limited Andy Bowles
Telephone: +44 7919 892183

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Bentley's offerings such as:
- AssetWise ALIM
- ProjectWise
- Reality Modelling Cloud Service
- MicroStation
- AECOsim Building Designer
- Structural Modeller
- OpenRoads
- OpenRail
- 3DMapping Cloud
and other.
Cloud deployment model
Public cloud
Service constraints
Patching and maintenance windows are scheduled every month to ensure the security and reliability of the service. A notice will be provided and some service disruption may occur during these out-of-hours windows.
System requirements
WebGL compliant web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are covered by SLA and are based on priority.
P1 - Availability Support 24x5 - Response 2 Hour - Resolution 24 Hours
P2 - Availability Support 24x5 - Response 4 Hours - Resolution 3 Days
P3 - Availability Support 24x5 - Response 24 Hours - Resolution 10 Business Days P4 - Availability Support 24x5 - Response 8 Hours - Resolution Mutually Agreed
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Our initial level is SELECT that, along licensing and content access benefits, gives access to the Support team and Product Upgrades.
Support available to third parties

Onboarding and offboarding

Getting started
After the cloud service is enabled Bentley will engage with the users (stakeholders, representatives from various departments) to define configuration details. Once the system is finally configured, Bentley will perform on-site or remote training sessions for each group/role. Options to share videos, training material, prepare custom training material are possible.
Service documentation
Documentation formats
End-of-contract data extraction
There are different ways to extract data depending on the type of data and volume to be extracted. Export can be purchased as a consultancy service at stipulated rates.
End-of-contract process
It is recommended to engage with Bentley to discuss possible need to extract data.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The published project views have a responsive GUI that scales to fit the device screen and capabilities. No app installation required, just mobile web browser. The Editor interface is not built for mobile devices.
Service interface
User support accessibility
None or don’t know
Description of service interface
The service has an easy to use graphical interface with embedded help and reference pages. The Editor interface is built around WYSIWYG-principles where editing is done in the 3D-environment and changes are reflected immediately. The project view interface is responsive, with a user-friendly and modern design language.
Accessibility standards
None or don’t know
Description of accessibility
OpenCities Planner does not have specific accessibility tunings built-in.
Accessibility testing
No specific interface testing with users of assistive technology has been done.
What users can and can't do using the API
There is a JavaScript interface to control some functions such as camera, layers activation.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Project content, users, data, graphical profile and fonts, UI components, public URL structurecan be configured by a user with editing privileges.


Independence of resources
The system architecture is build with redundancy and no single point of failure. All systems are monitored for performance and availability.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Other data at rest protection approach
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
3D export tool, form submission export in Shape, Excel and PDF accessible from the editor interface.
Data export formats
Other data export formats
  • Collada
  • KMZ
  • Excel
  • PDF
  • Shape
Data import formats
Other data import formats
  • Collada
  • KMZ
  • JPG
  • PNG
  • Shape
  • PDF
  • Doc
  • Zip
  • CityGML
  • Revit

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Target is 99% service guarantee on annual basis.
Approach to resilience
Available on request
Outage reporting
Planned outage notification on user login page

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Bentley’s IMS authenticates through the users Identity Provider. If MFA is enabled by the user then by default it is utilised in the authentication process. Bentley currently supports federated identity via the OIDC, SAML2 protocol, so MFA is supported via your identity provider.
Access restrictions in management interfaces and support channels
Bentley follows a role-based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group.
Access restriction testing frequency
At least once a year
Management access authentication
Description of management access authentication
Bentley follows a role-based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group. In order for any Bentley administrator to access a system using this account they must be on a Bentley network. Non-Bentley network access (via RDP) has Two Factor Authentication in place.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Bentley's Data Security Architecture is designed using industry standards and best practices such as NIST. Various products and services are operated under ISO 27001, SOC, CSA Star, and others. Please visit our Trust Center at
Information security policies and processes
All Bentley colleagues are required to review and acknowledge Bentley's Information Security Policy upon hire and thereafter annually. The policies themselves are emailed out at least annually and reside permanently on Bentley's intranet site for quick retrieval.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Bentley is capable of patching vulnerabilities across devices, applications and systems. An automated patch-deployment system can push updates at regular intervals or out of band as needed. Patches are deployed at least monthly, or more frequently as needed. Out-of-band patching can be completed within 48 hours. Bentley performs snapshots of systems prior to any planned maintenance to allow for backout capacity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
IDS/IPS is active on the network perimeter and on selected systems under the scope for SOC2 certifications. Bentley has an Incident Management Service Plan that includes cybersecurity events.
Bentley can quarantine any system on demand and will do so based on its incident response process. In the event of an incident, Bentley's incident response plan is compliant with GDPR requirements. Information security events will be assessed and a decision will be made if the event should be considered a security incident. Reporting requirements shall align with the corporate Incident Response Plan.
Incident management type
Supplier-defined controls
Incident management approach
The Incident Management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting, and reports are provided as part of the incident management procedure.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Bentley’s mission is to leverage our leading software and services to drive impact through the world’s
infrastructure – advancing both the global economy and the environment for improved quality of life. As
part of our Environmental, Social, & Governance (“ESG”) strategy, we are committed to managing our
business in a way that enhances the environmental impacts of our products and mitigates
environmental risks from our operations. Our Environmental Policy details our commitments to
Environmental Responsibility and the ways in which we expect our colleagues to act to drive progress on
our ESG strategy. Bentley expects all colleagues, visitors, vendors, and suppliers to follow the below
practices in order to drive progress on Bentley’s ESG strategy. Bentley's Environmental Policy is here:
Covid-19 recovery

Covid-19 recovery

When the world locked down to combat the COVID-19 virus, we took immediate action to ensure our colleagues had the equipment and resources they needed to work from home, which also enabled success for our users. Our global task force provided continuous communication, education, and support services to our colleagues. Their wellbeing fuelled our response plan, and we created learning resources to support them throughout the pandemic. These resources included guides and practices for managers to lead virtually with empathy, tips for maintaining team collaboration, and resources and support for colleagues to maintain a healthy work-life balance.
Tackling economic inequality

Tackling economic inequality

As a global company with colleagues of different cultures, backgrounds, and perspectives based in more than 40 countries worldwide, our diversity is what makes us successful. We have developed strategies and programs focused on increasing diversity and equity, as well as fostering a culture of inclusion and wellbeing in the workplace. These initiatives include building a pipeline of diverse candidates by recruiting at and partnering with Historically Black Colleges and Universities.
We also partner with educational and professional organisations to provide internships, scholarships, grants, and projects that support groups underrepresented in technology.
Bentley has active and engaged colleague resource groups within the Inclusion, Diversity, and Equity Alliance (IDEA) that have allowed colleagues, during this pandemic, to join their peers from all regions and departments with the goals of building community and fostering diversity and inclusion. IDEA currently has four focus groups open to all global colleagues: OpenPride, OpenAbilities, People of Colour in the U.S., and Women at Bentley. IDEA has been a platform for education and a place to securely have difficult discussions about racism, discrimination, and bias through book clubs, panel discussion, speakers, and global awareness events. Members of executive management are key sponsors of each focus group and have been instrumental as sounding boards and in providing access to resources and the executive team.
We have implemented robust training with topics focused on respect in the workplace, identifying and overcoming bias, and anti-discrimination. We have held interactive sessions with our executives, emerging leaders, and talent acquisition in fostering diversity, equity, and inclusion and eliminating unconscious bias, and have implemented training for hiring managers to ensure fairness in the interview process.
You can find additional information, including our commitment to anti-slavery on our ESG website:
Equal opportunity

Equal opportunity

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, colour, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.


As a company, it is our goal to ensure our colleagues know they are supported and valued as the first order of business.
Therefore, our Talent Management strategy puts colleagues at the center of the workplace at Bentley. We focus on enriching colleague experience and creating memorable, meaningful, and purposeful connections. We invest in developing an impactful experience that reflects the company’s mission and values. We build practices and programs that deliver on engagement, recognition, communication, and development while rewarding colleagues through our robust total rewards package.


£24,954 an instance a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.