Intrafocus Limited

KPI Management & Dashboards

If you need to manage your Key Performance Indicators (KPIs) more effectively and make decisions based on the output, Spider Strategies® Spider Impact® can link measures to goals, objectives and initiatives/projects. The output can be presented as aggregated dashboards, reports/charts, online briefings and as documents in multiple formats.


  • Key Performance Indicator (KPI) Management
  • Goal Setting both for KPIs and Objectives
  • Dashboard Building with Structured Elements
  • Dashboard Sharing to External Devices (no need to sign on)
  • Alerts, both e-mail and internally
  • Mobile Enabled
  • Free Online Training and Support
  • Balanced Scorecards


  • Manage and view your KPIs from any location
  • Write notes and kick off tasks related to changes
  • Build a system within days, including dashboards
  • View and share dashboards external to the system
  • Publish pixel-perfect reports in Word, PDF and PowerPoint


£20 to £125 a licence a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

1 1 8 1 6 3 6 3 0 2 4 7 3 3 3


Intrafocus Limited Clive Keyte
Telephone: 07786230792

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None for the Public Cloud-based service. For a Private Cloud-based service there is a minimum server configuration requirement
System requirements
  • Access to the Internet for the Public Cloud-based service
  • Minimum server configuration for the Private Cloud-based service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within normal UK business hours, we respond within an hour
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
A UK business hours helpdesk is provided as part of the service. Software support follows a typical 3-tier process of 1st-line, 2nd-line and 3rd-line support. 'Getting Started' support is provided in the form of 2 x 1-hour online training sessions. A named account manager is allocated for the first three months of service followed by a general ticketing system. There are a set of online training videos and a comprehensive 'category' online user guide.

Formal on-site training is available for administrators if required. This is chargeable at a standard day rate. For large implementations, a one-day training session is recommended
Support available to third parties

Onboarding and offboarding

Getting started
A 'Getting Started' package comes with the service and consists of:
- Two one-hour online training sessions
- Online video guides
- A comprehensive 'category-based' online user guide
- A named account manager for the first three months of service
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The application has an 'export' function to various document formats including MS-Excel for any 'metric' type data.
End-of-contract process
At the end of the contract, there are no additional costs. Enough time is provided for users to extract their data and then for security reasons the application and all associated data is deleted.

The backend database can be provided as a zip file if required.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The software application is device-responsive, so the interface and function adjust automatically to best suit the device and screen size.
Service interface
User support accessibility
None or don’t know
Customisation available


Independence of resources
The workload on our servers is monitored continuously and adjusted to provide a scalable customer experience.


Service usage metrics
Metrics types
Through the application itself - That is; measures can be added

Also through SQL calls to the database - this is limited to read-only with a selection of SQL calls
Reporting types
API access


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Spider Strategies®, Inc. Software solution services available: Spider Impact®

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Other data at rest protection approach
Physical access control. Only members of Spider Strategies’ support team have physical access to the server.
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is a 'Send To' function that allows users to export their data to Word, PowerPoint, PDF and where applicable Excel
Data export formats
  • CSV
  • Other
Other data export formats
  • Word
  • PowerPoint
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
Direct from various source databases

Data-in-transit protection

Data protection between buyer and supplier networks
Other protection between networks
Transported data encrypted with SSL using SHA-2 and 2048-bit encryption
Data protection within supplier network
Other protection within supplier network
All system components reside together on the same server. A customer's data is stored in a MySQL database in an unencrypted state.

Availability and resilience

Guaranteed availability
Service levels are based on the severity of problems reported:
Severity 1 - Critical Impact - One business day
Severity 2 - Major Impact - One business day
Severity 3 - Minor impact - Two business days
Severity 4 - No Impact - Three business days
No Error (e.g. functionality question) - Two business days
A complete service level guide is available if required. We do not offer financial refunds
Approach to resilience
Available on request
Outage reporting
Planned outages information is sent out via e-mail prior to the event
Users are informed about unplanned outages via e-mail

Identity and authentication

User authentication needed
User authentication
  • Username or password
  • Other
Other user authentication
Username AND Password
Access restrictions in management interfaces and support channels
Users of the application are defined as one of three categories:
Power User - full control of the interface
Communication User - no control of the management interface, update access for metrics
Viewer - view only access
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Username AND Password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
The CIO personally oversees all security measures and risk mitigation.
Information security policies and processes
Security is the responsibility of the CIO and a small support team.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are evaluated and tested in non-production environments before implemented in a customer environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Historically, we have gained knowledge of vulnerabilities from web-based information sites. This year (2019), we are implementing vulnerability scanning software to provide us with faster information. Patches are regularly applied quarterly and are applied within a day for a severe situation.
Protective monitoring type
Protective monitoring approach
We monitor both system performance and visual inspection of the systems. We have never experienced an incident but would respond immediately.
Incident management type
Supplier-defined controls
Incident management approach
Users contact us via email or web. We utilize a 3rd party Help Desk system (ZenDesk) for tracking and managing issues. Follow-ups and resolutions to issues are provided via ZenDesk tickets. We also provide an account manager who will respond to emergencies via a telephone query.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Intrafocus makes every attempt to source materials and uses suppliers that have published responses to climate change.
Covid-19 recovery

Covid-19 recovery

Intrafocus has managed to steer through the Covid-19 pandemic well. Although our consultancy services were negatively affected, our software sales were good and indeed enable many organisation to track KPIs related to their pandemic recovery
Tackling economic inequality

Tackling economic inequality

We have a published response to Modern Slavery and Human Trafficking:

As a small business, we are in a privileged position where we can choose to take on clients who we believe have a good response to economic inequality.
Equal opportunity

Equal opportunity

All of our staff and suppliers are brought on board with a view to providing equal opportunity


Well-being is a prime consideration for intrafocus. Indeed, we undertook a survey on this topic and published the results which can be seen here: and a further article here:


£20 to £125 a licence a month
Discount for educational organisations
Free trial available
Description of free trial
Upon request: A 30-day fully functional dedicated cloud-based system for as many users as required.

There is a free-to-view public system available as well, this is restricted to view-only activities. See below for the link
Link to free trial
For the public open version: . To order a dedicated trial: .

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.