Telefonica UK Limited

SentinelOne Core & SentinelOne Complete from Virgin Media O2 Business

SentinelOne Endpoint Protection Platform unifies prevention, detection, and response in a single agent powered by machine learning and automation (EDR). It provides prevention and detection of attacks across all major vectors, rapid elimination of threats with fully automated, policy-driven response capabilities, and complete visibility with full-context, real-time forensics.

Features

• EPP (Endpoint Protection)
• EDR (Endpoint Detection and Response)
• HIPS
• AntiMalware
• Anti Exploit
• Behavioural AI
• File based AI
• Vulnerability / Risk Management

Benefits

• Autonomous multi-layered prevention covering all attack vectors, even when offline
• Machine-learning technology, not relying on signatures or daily/weekly-updates or recurring-scans
• Mitigation of the full context of malicious activity
• Real time Forensic Information
• IOC Threat Hunting
• Cross-platform visibility into endpoints- Windows, Mac and Linux
• Visibility into encrypted traffic URL traffic
• Visibility on all applications and running processes
• Recovery and Rollback
• API integrations with third party security products

£12.77 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

136277779376349

Contact

Steve Smith
07834 571216
publicprocurement@virginmediao2.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Windows/Mac or Linux

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1_ Urgent: 2 hours (Web/E-mail/Phone); ; Priority 2 _ High: 6 hours (Web/E-mail/Phone); ; Priority 3 - Normal: 12 hours (Web/E-mail/Phone); ; Priority 4 _ Low: 48 hours (Web/E-mail/Phone)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: First, second & third line vendor supprt - either 8x5 or 24x7
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training or self guided tools
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: API functionality enables a complete data dump of the management platform, including AD/grouping information, threat information and historical data.
• End-of-contract process: Customer is given the opportunity to vacate the platform, with all functionality enabled up until the end of the contract. The tools to download their data are provided at the start of the contract, so as to enable true business intelligence.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The entire platform has been designed from a grounds up perspective to be completely API compatible. This includes all operations, activities and functionality of the product.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Dynamic instance sizing on cloud hosted platform ensures full service capability.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: SentinelOne

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Please contact the Supplier for additional information.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Use of the API and SentinelOne provided tools enable full data export at any time.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SMTP
  • Syslog
  • API
• Data import formats: Other
• Other data import formats: Not applicable to the service

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: HTTPS, HSTS.
• Data protection within supplier network: Other
• Other protection within supplier network: Please contact the Supplier for additional information.

Availability and resilience

• Guaranteed availability: AWS SLA 99.9%
• Approach to resilience: Usage of AWS platform ensures cross DC/Country resiliency and response.
• Outage reporting: Service management function included in Customer Success function.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: 2-Factor authentication, SAML, Static Password
• Access restrictions in management interfaces and support channels: Please contact the Supplier for additional information.
• Access restriction testing frequency: Never
• Management access authentication: Other
• Description of management access authentication: Please contact the Supplier for additional information.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: Certification covers the protection of all Buyer and employee information that is managed by the Supplier.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Supplier has an in-house ISMS (Information Security Management System) - certified under ISO 27001 - where information security policies are integrated with ISO controls (not only from 27001, but also where appropriate ISO 9001, ISO 22301, ISO 20000, ISO 45000, and other appropriate schemes such as Cyber Essentials where appropriate) and other governance requirements (Policy = Legal, + Regulatory, + Corporate Requirements) to provide the underpinning standards by which the Supplier is measured against.; ; The Supplier also has a Corporate Risk Management & Governance framework that puts appropriate governance requirements in play. This ensures a common understanding of risk, and a common assessment methodology are applied to recorded assets. These behaviours are met and evidenced (under formal change management criteria) to provide appropriate overarching compliance in this respect.; ; Information Security is managed by a stand alone group (reporting at Board Level).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Supplier's Information Security Management System is ISO 27001 certified. This means that security best practices have been implemented, audited and approved by a third party. The ISMS includes a configuration management plan which mandates the creation of procedures by system owners, with each procedure required to have a change control process in place.; ; Change management flow exists and is governed by R&D Project Managers. No change to planned content occurs without the assessment of the Change Management committee which includes Product Managers, Project Managers, R&D management and Information Security. Operational and security impacts are considered for all changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Security Team constantly monitors vulnerabilities flagged by Buyers, employees and other users of the Platform. The team is responsible for tracking and acting on identified vulnerabilities to ensure remediation based on the risk level. Vulnerability scanning is done at least quarterly. SAST, DAST analysis for the code is performed before every release. Periodic PEN Testing is also carried out. All urgent vulnerabilities are assessed immediately and patched within a defined timeline. All other discovered vulnerabilities are assessed for severity and patched in line with the Supplier's Patch Management Policy processes and timescales.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Supplier uses a variety of monitoring controls to protect the perimeter at both corporate offices and within our AWS/GCP hosting environments. This includes, for example:; ; Firewall; Intrusion Detection Systems; Antivirus / Anti-malware; Virtual Private Networking with multi-factor authentication; Security Incident Response monitoring; Multi-site redundancy; ; All Buyer data is processed and stored on servers that are located in highly-secure, SOC2 compliant AWS & GCP data centers. Any non-production servers are logically separated from production.; ; The Security Team is responsible for tracking and following up on identified vulnerabilities to ensure remediation within acceptable timeframes based on risk levels and internal policies.
• Incident management type: Supplier-defined controls
• Incident management approach: The previously stated protective monitoring controls enable the Supplier's Security Team to track and act on identified incidents to ensure remediation within acceptable timeframes based on risk levels, incident classification, priorities and internal policies. Reports and updates are provided electronically by the Supplier's account management team to the Buyer at agreed intervals, again depending on the incident type, severity and policy.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  The Supplier has a track record of driving positive change for our people, communities and our planet. For example: Through the Supplier's "Meaningful Connections Plan" and "Blueprint" sustainability strategies, the Supplier sets long-term goals to reduce emissions, protect our natural resources, and create a meaningful impact on society. The Supplier has a made huge progress towards the company's Net Zero ambitions in our own operations and making significant headway in our supply chain. Progress is summarised below; these learnings and best practice can be shared with Buyers when awarded a new contract. Carbon Neutrality Target: net zero operations by 2025. Net zero operations, products and supply chain by 2040. 10 years ahead of the Paris Agreement. Renewables By the end of 2025: • Change masts on landlord sites to renewable energy • 40% of the Suppliers vehicles will be electric By the end of 2030 the Supplier will use 100% green energy. Decarbonisation The Supplier is investing in carbon-removal projects and supporting the decarbonisation of the UK economy by providing the connectivity to underpin a low-carbon digital revolution. Carbon Footprint The Supplier has commissioned consultancy to calculate the company's footprint in line including the standards below: • World Resources Institute/World Business Council for Sustainable Development, 2004 • Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition Carbon offsetting The Supplier plans to reduce full value chain emissions by at least 90% by 2040, in line with science-based targets. Some residual carbon emissions are expected that will be difficult to completely eliminate (e.g. flights). When 90% is reached, the plan is to offset the rest, using gold standard offsets (usually investing in nature-based solutions, such as tree planting).
• Covid-19 recovery:

  Covid-19 recovery

  The Supplier continues to contribute to economic recovery and ambitions to level up society following Covid-19. Examples include:; In 2020, as part of the Supplier’s COVID-19 response, we co-launched ‘Community Calling’, a phone gifting scheme focusing on deprived areas within the UK, aiming to donate 10,000 smartphones to those who were shielding and needed support. That target has been reached so the project has expanded to more vulnerable people in need across the UK. ; The Supplier’s Essential Broadband (EB) tariff was launched in November 2020 for new and existing customers who are in receipt of Universal Credit. The tariff offers 15Mbps for £15 per month, with no prices rises, and no fixed-term contract length. Since its launch, feedback has led to the development of a new and improved customer acquisition journey, now with an automatic live chat feature to simplify the process for eligible customers. Thousands of customers use this and the Supplier is working with government to understand who is eligible so those who need it most know about the offer and how to access it. ; Tech-Lending Community Hubs: In January 2022, the Supplier launched a new project that will see grant funding of £400,000 become available to organisations interested in setting up tech lending hubs. This fund will provide one-off grants to organisations who work with temporary accommodation services, that could feasibly set up a lending hub, whereby residents can borrow tablets on a short-term basis. The tablets will be loaded with free data provided by the Supplier through the National Data Bank. Funding has now been awarded to five beneficiaries throughout the UK, which will see pilots operated with all five. Once this process continues to establish, the target is to expand this in collaboration with more customers, as part of the Buyer’s social value partnership.
• Tackling economic inequality:

  Tackling economic inequality

  The Supplier is building an ambitious new strategy that will deliver social, economic and environmental benefits so our people, customers and the communities we serve can continue to have confidence in our values, integrity and mission to create positive change. The Supplier has significant experiencing delivering social impact and social value programmes throughout the UK in collaboration with the public sector. The Supplier has a solid portfolio of social value initiatives, many of which promote an inclusive economy. These include: -Working with organisations such as LMP Education and JobSkilla to help unemployed people back into work -Creation of a National Databank, which aims to end data poverty in communities across the UK. The National Data Bank provides free of charge SIMS for residents experiencing data poverty. -A wealth of expertise in working with small businesses, through Wayra (start-up cohort) and 5G accelerator hubs. Public sector customers also benefit by having access to subject matter experts in this space, as well as partnerships such as the ones with Neighbourly, and Good Things Foundation. In addition, the Supplier has a significant focus on digital skills, being brought to the forefront through the launch of our new sustainability strategy. Volunteering Since February 2022, all of the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person, and support brilliant organisations. The Supplier looks for volunteering opportunities where employees can share expertise with local community organisations and registered charities, focusing on resolving local issues.
• Equal opportunity:

  Equal opportunity

  The Supplier is an equal opportunities employer and is certified as Disability Confident Level 1; in the process to become Level 3 with a Guaranteed Interview Scheme, supporting disabled people throughout a recruitment and interview process. As part of the "Belonging Strategy", the Supplier will also ensure home-based working contracts will come into place across the business to offer more opportunities for disabled people, unpaid carers, and part-time workers without inhibiting and restricting career progression. The Supplier has a dedicated team responsible for diversity and inclusion. The Belonging Strategy underpins ambitions to ensure the creation and maintenance of a fair and inclusive workforce. To focus on supporting priority groups furthest from the labour market, the Supplier has created an Inclusive Recruitment Programme; to review all current processes that fall within our end-to-end recruitment journey for both internal and external talent and to ensure they are fully inclusive, equitable and accessible to all. The Supplier has made significant progress, partnering with Microlink, supporting workplace adjustments process; Implementation of Textio that is a platform which enables us to write inclusive and accessible job adverts and recruitment content; Creation of page specifically centred around Belonging and DEI on our external Careers Site. The Supplier has worked in partnership with Scope for the last five years, aligned with our Sustainability Strategy, supporting millions of disabled people into employment. The Supplier also has existing strategic partnerships with The Valuable 500, Business Disability Forum, Purple Space and have signed up to the Work With Me pledge.
• Wellbeing:

  Wellbeing

  The Supplier promotes a culture of health, education and wellbeing so that we can support all employees, both personally and professionally. We also want to extend this to our customers and the communities where we operate, supporting the wider ambition of a happier, healthier population. The Supplier is working with ‘Tickets for Good’ on a mission to make events more accessible and inclusive. The vision of the ticket donations service is to help event organisers/venues, sponsors and performers distribute surplus inventory, making sure it’s done in a fair and inclusive way. We have created a custom distribution system for the donation of unsold tickets to live experiences. Health and wellbeing at work The Supplier's "Thrive" programme provides a comprehensive range of advice, tools and policies to support our people and ensure they can be their best at work. As part of Thrive, the Supplier provides free health checks for all employees. The online MyWellbeingCheck© is available for all employees to access at any time. The Supplier also offers the following management development modules as part of learning and development programmes: • Stamp Out Stigma: Managers’ mental health awareness, • Anxiety and Depression: Managers’ toolkit, • Workplace Stress: Managers’ survival kit. From September 2020, employees have access to ‘Unmind’, a mobile app to help manage and track mental wellbeing. The Supplier's Ride-to-Work scheme helps employees enjoy all the benefits of cycling during the daily commute. Everyone can apply for it at any time throughout the year, reducing their carbon footprint, improving fitness and saving money. The Supplier works in collaboration with our Buyers, sharing and promote best practice on wellbeing, in the workplace and local communities.

Pricing

• Price: £12.77 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Proof of Concepts are available. Please contact the Supplier for more information.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.