PRECISELY SOFTWARE LIMITED

Precisely Ironstream

Integrate IBM mainframe and iSeries systems into leading IT analytics and operations platforms for an enterprise-wide view. Deliver insightful log data, events and intelligence from IBM mainframe and iSeries environments and makes them work seamlessly with Splunk, ServiceNow, Micro Focus, Elastic, Kafka, Microsoft SCOM and more.

Features

• Unlock real time operational intelligence of legacy IBM systems.
• Provide access to all different sources of machine/log data.
• Real-time 360-degree view of your IT infrastructure.
• Clearer, more precise security information.
• Healthier IT operations.
• Better problem-resolution management.
• Higher operational efficiency.
• Integrates with Splunk Enterprise Security and IT Service Intelligence.
• Integrates with ServiceNow for Service Dependency Mapping.

Benefits

• Teams are able to see all systems health and security.
• Less reliant on SMEs to operate successfully.
• Maximize your Splunk, ServiceNow, etc investment.
• Ensure all critical systems are running smoothly.
• Know what is happening in real-time in IBM systems.
• Comprehensive view of the relevant machine and log data.
• Able to predict and avoid problems.
• Access critical machine and log data from the mainframe/IBMi.
• More comprehensive dashboard builds.
• Better insights into system health and service status.

£32,000 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@precisely.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

188972321067971

Contact

UK Sales
+44 (0) 118 940 7600
salesuk@precisely.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Please refer to software prerequisite in support guide.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Maintenance is included in all Precisely software agreements and includes 1st, 2nd and 3rd line support where required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Full web chat available via the Support site.
• Web chat accessibility testing: Please contact support for further details.
• Onsite support: Yes, at extra cost
• Support levels: Maintenance is included in all Precisely software agreements and includes 1st, 2nd and 3rd line support where required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On site and/or online training and user documentation is provided by Precisely and in addition user documentation is downloadable on request from our Support Portal.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: N/a
• End-of-contract process: Please refer to license terms and conditions.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Please refer to user guide.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Please refer to user guide.

Scaling

• Independence of resources: N/a

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Please refer to user guide.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Please refer to user guide.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: N/a

Availability and resilience

• Guaranteed availability: For full details on the SLA see the Service Definition in the license agreement.
• Approach to resilience: Available on request.
• Outage reporting: N/a

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Please refer to user guide.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Available on request.
• Information security policies and processes: Available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As a software manufacturer, Precisely Software Incorporated (parent of Precisely Software Limited) (“PSI”) has a largely remote workforce and does not own any of the worldwide office locations where it operates. As such, there are no dedicated programs or training for employees to improve the environment since employees work from home. PSI does, as a matter of company policy regarding the working environment of employees, follow environment, health and safety standards and procedures customary in the industry and/or local jurisdictions of its office locations. PSI only leases with property managers / landlords who comply with local laws, including environmental laws with recycling capacity and such terms are contracted in the various leases. In addition, PSI products and services are designed to be safe and to minimize their environmental impact by implementing industry standard protocols for same, e.g. click wrap agreements, paperless retention policies, downloadable software delivery (instead of tapes, diskettes or CD’s).
• Covid-19 recovery:

  Covid-19 recovery

  Precisely has taken great precautions throughout the COVID-19 global pandemic to keep our employees and partners at low risk for contagion. Our global offices were closed and employees were transitioned to work remotely from the safety of their homes from March 2020 until very recently, with very limited access permitted to essential personnel following strict masking and sanitary protocols. Now that Precisely is re-opening offices again, we have taken into account increased employee preferences for remote and hybrid working arrangements. We encourage all employees to be fully vaccinated.
• Tackling economic inequality:

  Tackling economic inequality

  Precisely participates in several salary surveys globally to ensure we understand the market for talent and the compensation market trends. We continually look at our own compensation data to ensure competitiveness and fair treatment, and set salaries based on the value of the job, not the applicant’s salary history. This combined with the continued efforts of Precisely’s Diversity and Inclusion Council work to create opportunities for those who may face barriers to employment or are located in deprived areas.
• Equal opportunity:

  Equal opportunity

  While not a classified as a diverse owned company, PSI maintains a robust diversity program lead by its Chief Human Resource Officer (CHRO) who is charged with driving diversity in the organization. PSI maintains an internal Diversity and Inclusion Council and also launched the Precisely Women in Technology program (PWIT) in 2020 in concert with the Women in IT Awards events. We also partner with Women in Technology in the UK to increase the representation of women in Precisely. PSI’s Executive Leadership team includes women in the following posts: the CHRO, CTO (Chief Technology Officer) and CDIO (Chief Data and Information Officer) and fifty percent (50%) of the members of the Senior Leadership Team are women as well. ; ; In the UK ; ; PSI does not have a supplier diversity program due to the nature of its operations and business. The only relatively material expense PSI has (other than staffing and rent) is computer hardware and software and those purchases are made from large worldwide providers who lead the industry for such hardware and software technologies. To remain competitive and viable, PSI must choose the industry leaders products, however, most if not all, advocate adherence to current diversity philosophies. PSI’s lack of reliance on a traditional supply chain is the reason for not having a supply chain diversity program.
• Wellbeing:

  Wellbeing

  The PSI CHRO is responsible for ensuring compliance with local occupational health and safety laws and regulations. The health and well-being of every employee is of vital importance to PSI. It is the policy of PSI to provide safe working conditions for all employees and the success of such a program rests ultimately with the employees. General requirements related to health and safety protections for employees are addressed worldwide in the various Employee Handbooks drafted in the local languages. PSI is presently looking to implement a new employee program and training to improve safety performance that addresses its current remote workforce that will likely remain as such for the foreseeable future. Given the nature of PSI’s business, activities do not require employees to wear protective equipment. PSI does ensure that relative health and safety issues and concerns are addressed regularly, e.g. COVID19, annual flu season, travel alerts, etc. In the UK we provide private health care and an Employee Assistance Program to support employee physical and mental wellbeing. We also work with Health Partners, who provide occupational health support to assist us on making the appropriate adaptions as appropriate.; ; In addition we have a Volunteer Time Off (VTO) Program and Policy is designed to provide our employees the opportunity to give their time and expertise to support activities that enhance, serve communities and create positive change. around the world. As well as benefitting our local communities volunteering can bring great personal rewards enabling our employees to build connections, develop new skills, and gain a fresh perspective, outside of the workplace.

Pricing

• Price: £32,000 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial available on request

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@precisely.com. Tell them what format you need. It will help if you say what assistive technology you use.