Virgin Managed Wifi from Virgin Media O2 Business
Virgin Managed Wifi is a comprehensive, fully managed Wifi service allowing guests, staff, and other members of public at the Buyers' venues to enjoy fast, secure, family friendly access to the internet. A maximum Call-Off contract term of 12 months applies to this service.
Features
- Public Wifi delivering secure and reliable public Wifi service.
- Corporate Wifi service delivering private secure connectivity for employees
- Wifi Central - In House customer facing dashboard
- End to end Service desk management and on site support
Benefits
- Security - Maintaining appropriately restricted content for users.
- Network separation - Secure connectivity between private and public Wifi
- Enabled by industry leading technology such as Cisco and Meraki
- End to end connectivity offering peace of mind
Pricing
£45 an instance a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 1 2 1 1 8 0 1 6 7 2 6 8 1 0
Contact
Telefonica UK Limited
Steve Smith
Telephone: 07834 571216
Email: publicprocurement@virginmediao2.co.uk
Service scope
- Service constraints
- None.
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We offer the same level of support at weekends. This applies to our corporate customers 24 x 7 x 365.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
We provide Virgin Managed Wifi as an overlay product, providing a core service over the customer's technology.
We deliver support for our Wi-Fi service connectivity 24 x 7 x 365.
We can provide a Technical Account manager at additional cost. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- For our customers, we provide user guides on the use of our portal - WiFi Central, and can support with training as needed. The service is designed to be intuitive and easy to use for end users authenticating to the service for the first time, with FAQ and phone support available as an option.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Customers can download all data from the portal - Wi-Fi Central, including end user registrations.
- End-of-contract process
- Service is decommissioned according to exit project plan and contract terms.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Users can register to use the service using the web interface.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- The landing page is automatically displayed upon connectivity to the Wi-Fi hot spot
- Web interface accessibility testing
- None.
- API
- Yes
- What users can and can't do using the API
- Our marketing API means we can integrate into your marketing CRM system, polling our WiFi Service Platform for real-time data collection of new consumer registrations to our service. Equally we can pull in supplementary 3rd party data back into our portal for analysis. Our data collection and export methods are GDPR compliant.
- API automation tools
- OpenStack
- API documentation
- Yes
- API documentation formats
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- We can restrict the data download & upload speeds per device to ensure all users have a fair experience of the service.
- Usage notifications
- No
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- Network
- Other
- Other metrics
-
- Number of sessions by the hour
- Session data usage by the hour
- Session summary by site
- Weekly devices and sessions
- Top device platforms
- Weekly data
- Weekly average session length
- Totals by daily, weekly, monthly view
- Service Performance
- Incident Reporting
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Scale, obfuscating techniques, or data storage sharding
- Other
- Other data at rest protection approach
- Physical access controls at data centre, encryption of physical media.
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
- Core platforms designed in HA solution backed up regularly
- Backup controls
- This is controlled by the Supplier.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Supplier controls the whole backup schedule
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- Other
- Other protection within supplier network
- Private WAN service
Availability and resilience
- Guaranteed availability
- Our Overlay Service comes with a 99.95% uptime SLA
- Approach to resilience
- We have full resilience across our WiFi service platform, and can offer resilience on site to Buyer as an option (POA).
- Outage reporting
- Email alerts via our WiFi service desk, with the ability to view service incidents on our portal, WiFi Central.
Identity and authentication
- User authentication
- Other
- Other user authentication
-
There are multiple ways in which users can authenticate to use our Guest Wi-Fi service, via our customer branded captive portal/landing page.
- Free WiFi with a click
- Free WiFi with data capture
- Free WiFi with Social media login
- Paid WiFi
- Voucher based WiFi
For details on each, please refer to the service description. - Access restrictions in management interfaces and support channels
- Access to the portal is controlled by varying levels of access for our customers.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 23/01/2022
- What the ISO/IEC 27001 doesn’t cover
- Certification covers the protection of all Buyer and employee information that is managed by the Supplier.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Internal model based on Information Governance functions within the Supplier’s business, implemented through managed change procedures and appropriate policies. ISO 27001 based Policies, but built on legacy HMG CAS(T) principles (so more rigor required than ISO 27001 baseline).
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All changes are discussed over a Change Advisory Board (CAB) meeting, highlighting any issues, dependencies or risks.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Vendor supplied threat alerts and security notifications. Patches are applied based on criticality, impact and consultation with the end customer. Vulnerability assessment is based on the severity of the vulnerability the patch addresses. In most cases, severity ratings are based on industry best practice – the Common Vulnerability Scoring System (CVSS)
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The service is monitored round the clock, 24x7x365 at our WiFi Fault Management Centre. We categorise any incidents based on priority levels P1 - P5, and will respond and achieve target resolution based on SLA level for the incident.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
We proactively monitor all aspects of our service through our in-house FMC team, and all incidents are assigned a priority and target resolution time as per defined SLA against the device/service. Users can also report incidents via Service desk.
Incident reporting is available through WiFi Central.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- ISO 14001 certified which includes energy-efficient processes on site, such as water, lighting and recycling.
Social Value
- Fighting climate change
-
Fighting climate change
The Supplier has a track record of driving positive change for our people, communities and our planet. For example: Through the Supplier's "Meaningful Connections Plan" and "Blueprint" sustainability strategies, the Supplier sets long-term goals to reduce emissions, protect our natural resources, and create a meaningful impact on society. The Supplier has a made huge progress towards the company's Net Zero ambitions in our own operations and making significant headway in our supply chain. Progress is summarised below; these learnings and best practice can be shared with Buyers when awarded a new contract. Carbon Neutrality Target: net zero operations by 2025. Net zero operations, products and supply chain by 2040. 10 years ahead of the Paris Agreement. Renewables By the end of 2025: • Change masts on landlord sites to renewable energy • 40% of the Suppliers vehicles will be electric By the end of 2030 the Supplier will use 100% green energy. Decarbonisation The Supplier is investing in carbon-removal projects and supporting the decarbonisation of the UK economy by providing the connectivity to underpin a low-carbon digital revolution. Carbon Footprint The Supplier has commissioned consultancy to calculate the company's footprint in line including the standards below: • World Resources Institute/World Business Council for Sustainable Development, 2004 • Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition Carbon offsetting The Supplier plans to reduce full value chain emissions by at least 90% by 2040, in line with science-based targets. Some residual carbon emissions are expected that will be difficult to completely eliminate (e.g. flights). When 90% is reached, the plan is to offset the rest, using gold standard offsets (usually investing in nature-based solutions, such as tree planting). - Covid-19 recovery
-
Covid-19 recovery
The Supplier continues to contribute to economic recovery and ambitions to level up society following Covid-19. Examples include:
In 2020, as part of the Supplier’s COVID-19 response, we co-launched ‘Community Calling’, a phone gifting scheme focusing on deprived areas within the UK, aiming to donate 10,000 smartphones to those who were shielding and needed support. That target has been reached so the project has expanded to more vulnerable people in need across the UK.
The Supplier’s Essential Broadband (EB) tariff was launched in November 2020 for new and existing customers who are in receipt of Universal Credit. The tariff offers 15Mbps for £15 per month, with no prices rises, and no fixed-term contract length. Since its launch, feedback has led to the development of a new and improved customer acquisition journey, now with an automatic live chat feature to simplify the process for eligible customers. Thousands of customers use this and the Supplier is working with government to understand who is eligible so those who need it most know about the offer and how to access it.
Tech-Lending Community Hubs: In January 2022, the Supplier launched a new project that will see grant funding of £400,000 become available to organisations interested in setting up tech lending hubs. This fund will provide one-off grants to organisations who work with temporary accommodation services, that could feasibly set up a lending hub, whereby residents can borrow tablets on a short-term basis. The tablets will be loaded with free data provided by the Supplier through the National Data Bank. Funding has now been awarded to five beneficiaries throughout the UK, which will see pilots operated with all five. Once this process continues to establish, the target is to expand this in collaboration with more customers, as part of the Buyer’s social value partnership. - Tackling economic inequality
-
Tackling economic inequality
The Supplier is building an ambitious new strategy that will deliver social, economic and environmental benefits so our people, customers and the communities we serve can continue to have confidence in our values, integrity and mission to create positive change. The Supplier has significant experiencing delivering social impact and social value programmes throughout the UK in collaboration with the public sector. The Supplier has a solid portfolio of social value initiatives, many of which promote an inclusive economy. These include: -Working with organisations such as LMP Education and JobSkilla to help unemployed people back into work -Creation of a National Databank, which aims to end data poverty in communities across the UK. The National Data Bank provides free of charge SIMS for residents experiencing data poverty. -A wealth of expertise in working with small businesses, through Wayra (start-up cohort) and 5G accelerator hubs. Public sector customers also benefit by having access to subject matter experts in this space, as well as partnerships such as the ones with Neighbourly, and Good Things Foundation. In addition, the Supplier has a significant focus on digital skills, being brought to the forefront through the launch of our new sustainability strategy. Volunteering Since February 2022, all of the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person, and support brilliant organisations. The Supplier looks for volunteering opportunities where employees can share expertise with local community organisations and registered charities, focusing on resolving local issues. - Equal opportunity
-
Equal opportunity
The Supplier is an equal opportunities employer and is certified as Disability Confident Level 1; in the process to become Level 3 with a Guaranteed Interview Scheme, supporting disabled people throughout a recruitment and interview process. As part of the "Belonging Strategy", the Supplier will also ensure home-based working contracts will come into place across the business to offer more opportunities for disabled people, unpaid carers, and part-time workers without inhibiting and restricting career progression. The Supplier has a dedicated team responsible for diversity and inclusion. The Belonging Strategy underpins ambitions to ensure the creation and maintenance of a fair and inclusive workforce. To focus on supporting priority groups furthest from the labour market, the Supplier has created an Inclusive Recruitment Programme; to review all current processes that fall within our end-to-end recruitment journey for both internal and external talent and to ensure they are fully inclusive, equitable and accessible to all. The Supplier has made significant progress, partnering with Microlink, supporting workplace adjustments process; Implementation of Textio that is a platform which enables us to write inclusive and accessible job adverts and recruitment content; Creation of page specifically centred around Belonging and DEI on our external Careers Site. The Supplier has worked in partnership with Scope for the last five years, aligned with our Sustainability Strategy, supporting millions of disabled people into employment. The Supplier also has existing strategic partnerships with The Valuable 500, Business Disability Forum, Purple Space and have signed up to the Work With Me pledge. - Wellbeing
-
Wellbeing
The Supplier promotes a culture of health, education and wellbeing so that we can support all employees, both personally and professionally. We also want to extend this to our customers and the communities where we operate, supporting the wider ambition of a happier, healthier population. The Supplier is working with ‘Tickets for Good’ on a mission to make events more accessible and inclusive. The vision of the ticket donations service is to help event organisers/venues, sponsors and performers distribute surplus inventory, making sure it’s done in a fair and inclusive way. We have created a custom distribution system for the donation of unsold tickets to live experiences. Health and wellbeing at work The Supplier's "Thrive" programme provides a comprehensive range of advice, tools and policies to support our people and ensure they can be their best at work. As part of Thrive, the Supplier provides free health checks for all employees. The online MyWellbeingCheck© is available for all employees to access at any time. The Supplier also offers the following management development modules as part of learning and development programmes: • Stamp Out Stigma: Managers’ mental health awareness, • Anxiety and Depression: Managers’ toolkit, • Workplace Stress: Managers’ survival kit. From September 2020, employees have access to ‘Unmind’, a mobile app to help manage and track mental wellbeing. The Supplier's Ride-to-Work scheme helps employees enjoy all the benefits of cycling during the daily commute. Everyone can apply for it at any time throughout the year, reducing their carbon footprint, improving fitness and saving money. The Supplier works in collaboration with our Buyers, sharing and promote best practice on wellbeing, in the workplace and local communities.
Pricing
- Price
- £45 an instance a month
- Discount for educational organisations
- No
- Free trial available
- No