THOMSON SCREENING SOLUTIONS LTD

SchoolScreener Vision

SchoolScreener Vision: Cloud service for orthoptist-led, locality-wide vision screening. Complies with PHE Service Specification for Reception-age vision screening. Multi-lingual voiceovers/animations. Automates scoring, parent/referral letters, reports (management/KPI/audit). In-school internet access unnecessary; synchronise to Cloud later. Releases time for care; cohort view ensures no child missed. Can be used with SchoolScreener ParentPortal.

Features

• Admin Staff Upload CSV Class Lists to Cloud Quickly
• Used by Band 2 Upwards, automated reporting to Orthoptist leads
• Designed for Reception Age Upwards: Includes Vision Screening Kits
• Quick and Engaging for Children: Multi-Lingual Voiceovers and Animations
• No Need for In-School Internet Access; Synchronise-Later Functionality
• Automated Production of Customised Parent Letters and Specialist Referrals
• Automated Pathway, Audit and KPI Management
• No Specialist Knowledge or Training Required to Use it
• Data Output to Share with Electronic Patient Records, CHIS, etc
• Full Training, Onboarding, Implementation and Support Included in Licence Fee

Benefits

• Saves Time by Accelerating All Administrative and Reporting Processes
• Automatic Recording of Results Minimises Scoring and Transcription Errors
• Increase Capacity from Existing Resources through Immediate Efficiency Gains
• Cohort View Shows Real-Time Status of All Children Simultaneously
• Configurable to Local Requirements for Pass/Fail and Secondary Referral
• GDPR and NHS IG Kit Compliant for Security of Data
• Improved Commissioner/Stakeholder Relationships via Automated Reports and Dashboards
• Proven Platform Improves Clinical Risk Management and Information Governance
• Improves Efficiency of Follow-Up Campaigns for Absent Pupils
• Cut costs Further if used with other SchoolScreener Cloud Services

£2.69 a transaction a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at web-enquiry@schoolscreener.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

219546162324352

Contact

Kate Baldwin
07949776696
web-enquiry@schoolscreener.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: All other SchoolScreener Cloud Services products from Thomson Screening, each of which can be used standalone or alongside any combination of the others:; SchoolScreener Health Needs Assessments;; SchoolScreener Imms with eConsent; SchoolScreener NCMP Height and Weight Data; ; SchoolScreener Hearing;; SchoolScreener ParentPortal (optional add-on);; SchoolScreener SchoolPortal (optinal add-on).
• Cloud deployment model: Public cloud
• Service constraints: The desktop component used when there is no internet access available in schools requires Windows 10 or later; we recommend 12" screens as a minimum, although it will work on screens down to 10.1". There are no restrictions for the online version.
• System requirements:
  • Laptop In-School May Be Used Online (No Restrictions) or Offline
  • Laptop In-School (Offline) Requires Windows 10 or Later
  • Laptop In-School (Offline) Recommended Screen Size 12 inches or more
  • Laptop In-School (Offline) Minimum Screen Size 10.1 inches
  • Desktop (Administrators) Requires Internet Connection for Reports, Parent Letters

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We normally respond to email or ticket requests on the same business day. Resolution is 96.2% on the first contact/call, although this depends upon the specific complexity of the problem.; ; We provide support when our customers require it, which is Monday to Friday, 9-5. We do not provide support at weekends as none of our customers work at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Zoho Desk which has a live web chat facility via embeddable web chat widgets. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost.; ; We have enquired and there is no official compliance with the standards listed above, although a review of the features indicates they are in all respects of the services that we use.; ; Where buttons are offered to customers, they are described also, in line with WCAG 2.0 guidelines.; ; Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components (shape, size, visual location, orientation), again in line with WCAG 2.0.; ; Colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.; ; All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes.(This does not forbid and should not discourage providing mouse input or other input methods in addition to keyboard operation).
• Web chat accessibility testing: Thomson Screening have conducted no such testing, although Zoho Desk may have. If they have we're unaware of the details. Zoho have indicated to us that they plan to seek full compliance, but do not have it as yet.; ; If a client has a specific need for accessibility testing, we will comply with all reasonable requests.
• Onsite support: Onsite support
• Support levels: We attend on site as required by customers on the rare occasions that remote support is not possible or doesn't resolve the problem fully.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a full implementation and onboarding service to all new customers. ; ; This involves technical implementation services, including installation,customisation and configuration. Also, onsite training in small groups and customer service. ; ; Post-implementation our customer service and training staff are available for supplementary support, as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Google Docs
• End-of-contract data extraction: Via API or data extract, customised to client needs. Typically this has been CSV in the past.
• End-of-contract process: We ask what format the client wants their data in. We then provide the data in that format. Then remove all user access rights. Then data and backups are removed from the system. We provide a written confirmation of all actions.; ; All of the above are included in the licence fee. There are no extra charges for the above. ; ; Beyond this scope, additional charges may apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Administrators have full access. API is designed to move data to 3rd party systems. Clinical users do not have access to the API.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise outputs, such as parent communications, letter/email templates, referral letters. ; ; Customisation and how to use it is a standard part of the onboarding process.

Scaling

• Independence of resources: The service expands in-line with demand via our Cloud service provider's capabilities. We use a major, UK-based provider, UK Fast. They are approved suppliers to G-Cloud 11.; ; UK Fast is independently DSP Toolkit compliant, Registration ID 8J407; ; All data (including backups) are held in datacentres in England.

Analytics

• Service usage metrics: Yes
• Metrics types: KPI dashboards with standard and customised reports. Also drill-down facilities and data exports.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Export to CSV via on-screen menu, can be user-selected partial database export, or full database export.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our guaranteed SLA uptime is 99%. In 2019 we achieved 99.3% service availability overall and 100% during school time. Uptime is monitored and reported to clients monthly. Availability is guaranteed by service credit commitment.; ; When service (including customer service) is affected by downtime, automatic credit will be issued. Service Downtime Credit is given on a sliding scale of 2.5% to 10%.; ; 99% - 0%; 95% - 2.5%; 90% - 5%; Less than 90% - 10%
• Approach to resilience: Architectural, platform and data centre resilience.; ; Our data centres are ultra-secure and resilient cloud services designed for public sector organisations. They are used by many NHS trusts and have full resilience capabilities, including physical separation, UPS N1 or greater and allow full HSCN connectivity. They are Cyber Essentials Plus certified, ISO Certified:; 27001:2013; ISO 27017:2015; ISO 27018:2019; ISO 22301:2012
• Outage reporting: Customer notifications are managed via our ticketing system, Zoho Desk, email or any other means of communication agreed with a specific customer.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Client-determined, role-based security. Different levels of access available based on user role/function. For example, only clinicians can access patient clinical data (such as immunisation data)
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: DSP Toolkit
• Information security policies and processes: Compliance framework is led by a Director of the company and reviewed annually by the Board. Quarterly risk reviews and action plans.; ; The company is NHS Digital DSPT (Data Security and Protection Toolkit) compliant. Our DSP Registration ID is 8HW22; ; In addition, our ICO (Information Commissioner Organisation) Registration ID is Z3489680

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change requests are documented via our ticketing system or by other written requests. Once changes are implemented, positive approval is required from the client by means of a sign-off.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are assessed via 3rd party penetration testing and our own, quarterly risk assessments and action plans.; ; All security, vulnerability and protective monitoring compliance is led by a Director of the company and reviewed annually by the Board. ; ; In the event that patches are required, they will be deployed immediately via Customer Support.; ; The company is NHS Digital DSPT (Data Security and Protection Toolkit) compliant. Our DSP Registration ID is 8HW22 In addition, our ICO (Information Commissioner Organisation) Registration ID is Z3489680
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified via log management, including firewall logs, alerts from the operating system and other intrusion monitors.; Checks are continuous and automatic via alerts.; ; Reviews of protective monitoring are included in our quarterly risk assessments and action plans.; ; All security, vulnerability and protective monitoring compliance is led by a Director of the company and reviewed annually by the Board. ; ; The company is NHS Digital DSPT (Data Security and Protection Toolkit) compliant. Our DSP Registration ID is 8HW22 .
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management follows an established process.; ; Incident reporting protocol used includes forms for users to report incidents. ; ; We review incidents that occur on a regular basis (even if no incidents), the action plans developed and lessons learned analysis - all by senior management.; ; The processes for recording data breaches is described in the Incident Management Policy (copy available on request) and is covered during annual information governance training.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Thomson Screening support effective stewardship of the environment by the following activities that help customers to fight climate change:; a. All SchoolScreener services can now work with the optional SchoolScreener ParentPortal. This reduces waste through the elimination of paper-based consent and parental communications. Public health information may now be shared electronically, in accessible PDF format. Similarly electronic consent replaces the need for paper forms. And letters to parents no longer need to be printed. All of this enables our customers to save paper, print materials and associated costs. Also, distribution costs and pollutants are dramatically reduced.; b. All services eliminate the need for paper-based reporting by using online reports and dashboards. These have been made quicker and easier to manage than traditional paper-based reports. This includes reporting to colleagues, management and external stakeholders, such as commissioners. All of this enables our customers to save paper, print materials and associated costs. Also, distribution costs and pollutants are dramatically reduced.; In addition, our team permanently work from home, to facilitate reduced pollution from commuting activities and more sustainable work practices.
• Covid-19 recovery:

  Covid-19 recovery

  Thomson Screening provides services and supports clients digitally. During Covid, the company has continued to invest in new functionalities to support users in new ways of working, fully configurable to the needs of each Provider. Examples include remote implementation, support and training and configuration according to user requirements to enable delivery of services digitally including Provider administration, parent and school communications.; ; Meetings are delivered online as standard practice. Meetings in person are now the exception, by request. The Thomson Screening team work from home, to facilitate reduced transmission of the virus and more sustainable work practices.
• Tackling economic inequality:

  Tackling economic inequality

  Thomson Screening contribute to tackling economic inequality by:; a. Providing CPD-accredited training, to enable customer’s staff to acquire new skills and have recognisable evidence of this.; b. Following established protocols and accreditation to manage cyber security risks in the delivery of the contract. Our security measures are based on OWASP protocol recommendations. These are aimed at mitigating risks highlighted by OWASP’s top 10 threats. Also, Thomson Screening is Cyber Essentials compliant.; Our data centre is fully compliant with Cyber Essentials Plus and ISO 27001 standards; c. Supporting the development of future-proofed new methods of contract delivery, scalable to any level. This includes support, which helps customers to increase productivity and release more time to care for the children in their charge.
• Equal opportunity:

  Equal opportunity

  Our team is 55% female and includes staff originating from outside the UK (Hungary, Slovenia, Moldova, Turkey).; Our services are translated into over 50 languages, so even in a UK context, non-English speakers are not excluded from communications, screening, online health needs assessments or immunisation management.; Our services meet international standards (WGAC 2.1) of accessibility and work equally for disabled users as able-bodied.
• Wellbeing:

  Wellbeing

  Thomson Screening improve community integration and wellbeing by being responsive to user needs. This includes:; a. The development of new functionality to meet individual customer requests. Recent examples include the development of SchoolScreener Imms with Lewisham and Greenwich NHS Trust. Also the ability to validate NHS numbers via the NHS Spine.; b. Twice a year we hold a user forum and invite all registered users of the services. This allows us to share news and canvas opinions and suggestions from users directly. Originally a meeting in person, this has become an online event, with future plans to be hybrid in nature (in-person for those that wish, online live streamed for those that prefer the virtual format).

Pricing

• Price: £2.69 a transaction a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at web-enquiry@schoolscreener.com. Tell them what format you need. It will help if you say what assistive technology you use.