ADL Smartcare Limited

LifeCurve for Healthy Ageing

The LifeCurve™ is a simple yet evidence-based tool intended to empower, educate, inform and guide the public (and those who support them), to make personalised choices to support their healthy ageing.
Our products not only promote and monitor healthy ageing in the community but enable demand management through prevention.


  • Hosted on an ultra-secure, scalable private cloud infrastructure
  • Fully supported online implementation requiring minimal local IT input
  • Identifies public, local and national providers
  • Underpinned by a unique dedicated research facility
  • Guided self-management sufficient to address an individual's specific needs
  • Simple to use for individuals and families/support network or staff
  • Facilitates assessments by non-professional staff via telephone and/or office-based clinics
  • Enables targeting of budgets and local services based on insight
  • Professional level assessments can be understood by non-professional staff
  • Individuals can map their ageing journey using the LifeCurve™


  • A digital health and care service, enabling scaled support
  • Quick and easy-to-use 24/7 access to self-help for individuals
  • Pre-populated with professional quality advice, minimising service involvement
  • Supports a culture of self-management for independence
  • Provides access to latest research around age-related decline
  • Provides mapping to help triage individuals into relevant services
  • Benchmarks and measures impact of early intervention and prevention
  • Tool that can be used in a multi-agency environment
  • Enables public services to minimise short and long-term care costs
  • Flexible in order to manage varying levels of demand


£5,300 an instance a year

Service documents

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G-Cloud 13

Service ID

2 2 3 0 2 6 3 4 2 8 1 1 6 6 9


ADL Smartcare Limited Peter Bowen
Telephone: 0800 612 6845

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
No technical constraints
System requirements
Any supported browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We have specific SLA response and resolution times but we usually respond within 24 hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
During implementation, we offer support such as Knowledge configuration, training and integration support as part of the fee stated.
We offer a number of support packages during the course of the subscription, ranging from minimal support and communication to hands-on project management.
Additional support or custom work throughout the project may be purchased at SFIA rates.
Further information is available in the Service Definition and Pricing documents.
Support available to third parties

Onboarding and offboarding

Getting started
After signing up online, or through direct contact with ADL Smartcare, implementation is started with a conference call with the project champion (or project group if that has been defined) to explain the implementation timescales and requirements. Online meetings are booked with the project group to introduce the implementation workbooks, where users can choose content from a predefined range, or add their own local information to further enhance the scope of the service. Training is delivered towards the end of the onboarding process to those staff interacting with our system administration tools, for monitoring or reporting purposes.
Service documentation
Documentation formats
  • PDF
  • Other
Other documentation formats
  • .docx
  • .xlsx
End-of-contract data extraction
All data is securely stored according to the data retention policy supplied by the Buyer to comply with regulations under the Freedom of Information Act and General Data Protection Regulation. Service Users can request the data we hold on them as stated in our Privacy Policy. A user can enact their GDPR rights through the system or by emailing
End-of-contract process
At the end of the contract the Buyer will be given 30 days to confirm that they have taken the following steps:
1. Supplied alternative web address for signposting existing users.
2. Notified contact centre staff to no longer signpost to the service.
3. Removed links to the service from any websites operated by the Buyer.
4. Removal of references to ADL Smartcare within corresponding literature.

ADL Smartcare confirms it will:
1. Hold the data in accordance with data retention policy.
2. Lock staff access to relevant services.
3. Signpost users requesting help to the appropriate services.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The services have all of the same features and content, the service uses a mobile responsive design for improved user experience.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Customisation available
Description of customisation
The system interface can be customised to include an Buyer's local logo, and local contact details. Buyers can choose from a range of images to customise the homepage. Content such as local services & locally provided equipment can be added to enhance the nationally available knowledge within the tool.


Independence of resources
The ADL Smartcare service is hosted on a secure redundant private cloud with 24/7 ITiL monitoring by our infrastructure partner. There is significant redundancy in the technical architecture which is reviewed regularly and particularly when a new customer is going through the onboarded. We also operate load testing against the service for continual review and quality assurance.


Service usage metrics
Metrics types
Real time reporting, access to Google Analytics and selected metrics via Google Data Studio. Access to information about website traffic, content accessed, areas of need explored and other user behaviours. Access to an annual insight report with content around the ageing population, benchmarking against other Local Authority areas, and commentary on current usage and future improvements.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Please contact us for a copy of ADL Smartcare's G-Cloud Security Assertions Portfolio of Evidence with further evidence of protection measures taken.
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The data export is dependent on the area of the service being accessed by the user. For example, assessments can be downloaded securely and then imported or attached to a care record. The real time information reports can be saved to many formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • DOCx
  • HTML
  • Image
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
A default installation of the service does not require a direct connection between the customer network and the ADL Smartcare network. There is little data transfer due to the nature of the service. In custom installations where a clinic booking service was required we worked with experts on both sides to put in place a secure connection. This included dedicated infrastructure on the private cloud, VPN tunnels, seperate VLANs and segregation.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
In addition sensitive data is encrypted at REST within the database (please ask for additional information on which data fields are encrypted).

Availability and resilience

Guaranteed availability
A customer receives a commitment in their contract of 99.5% uptime. In addition, the service has clear SLA’s timeframes which can be supplied on request. ADL Smartcare does not provide service credits due to a failure.
Approach to resilience
ADL Smartcare has its own dedicated private cloud with multiple redundancy hardware, with webservers, database servers, load balancers etc. Please request our latest version of our G-Cloud Security Assertions Portfolio of Evidence at
Outage reporting
In the event of an outage, we would notify the leads at the customer site with email and phone alerts. We would provide a full breakdown of the issue and the estimated time to resolve it.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Please request our latest version of our G-Cloud Security Assertions Portfolio of Evidence at We use 2-factor authentication, Username or password and roles based permissions as well as segregation of services.
Access restrictions in management interfaces and support channels
Please request our latest version of our G-Cloud Security Assertions Portfolio of Evidence at It is not possible for a user to the management interface to alter or edit the service e.g. shut down a service or restart. A management user can only view activity in their area e.g. viewing assessments, reports and outcomes.

The management interface has individual named licenses with differing roles based on the Buyer’s specific requirements. The roles have differing access to management interface with differing views to datasets and functionality.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • GDPR

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
ADL Smartcare has achieved the Cyber Security Essentialsplus IASME certification including GDPR validation. ADL Smartcare has mirrored its information security practises to Cloud Security Principles and evidence can be provided to named individuals. This information has been audited by the Head of IT Audits at Crown Commercial Service and passed.
Information security policies and processes
Please request our Information Security Policy by emailing The key aspects of this policy and all associated policies have been developed in accordance with the British Standard for Information security BS7799 – 3:2006 which is harmonised with ISO/IEC 27001:2005.

This Information Security policy is supported by further policies, standards, guidelines and procedures as listed below:

- Information Classification and Handling Policy
- Physical Security Policy
- Systems Infrastructure Policy
- Access Control Policy
- E-Mail Policy
- Internet Acceptable Use Policy
- Incident Reporting and Management Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Software Configuration Model operated ensures software configuration and change management is managed carefully within the organisation. The model ensures when a new release goes live, it has been tested for compatibility with the production environment and any security impact assessed of any changes. The infrastructure is monitored for unusual activity including hardware faults/unusual spikes. The live production infrastructure is fully managed ensuring any new vulnerabilities are made public to the general community (or before), a member of the support team will evaluate risk, prioritise the testing and then inform the nominated member of the Security Board at ADL Smartcare.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerabilities are sourced from a variety of sources:

- Internal development, software configuration management, secure development practises
- coding review and vulnerability testing of services
- Communications from US-CERT and UK-CERT and links to the security community
- Customers, citizens and third parties who can report a vulnerability through secure online channels.

Once a vulnerability is discovered it is categorised and assessed for severity and then the relevant action taken to remedy the situation. Vulnerabilities are overseen by a member of the Security Board. With 24 hour, on-site technical ITIL 3 compliant service desk with query authentication practices in place.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
ADL Smartcare operates a Threat and Vulnerability Management Policy. The production infrastructure and environment is monitored through a group wide reporting tool to pull individual component performance data, high disk usage, CPU, memory, event logs and other technical information into one management tool. This information is then used to actively monitor the environment and potential vulnerabilities.
Incident management type
Supplier-defined controls
Incident management approach
ADL Smartcare Limited operates an Incident Management Policy which can be viewed in the Threat Vulnerability Management Policy. The purpose of the Incident Management Policy is to establish controls and processes that will provide ADL Smartcare Limited information system effective monitoring capability and responsiveness against security threats and incidents. Design and implementation of an incident management framework can secure the information system against known vulnerabilities and threats.
Incidents can be reported to or by:
a) Telephone in
b) Online service channel
c) Email
d) Support ticket through Salesforce
e) Employee off premises
f) Employee on premises.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We think there is real merit in empowering willing, and digitally equipped older people to help themselves, through access to person-specific healthy ageing and independence advice. The same digital technology can support phone assessments and central ‘clinics’. These all have the added benefit of reducing the need for home visits for at least a proportion of demand. Reducing home visits - whenever they can be legitimately avoided, reduces the unproductive staff travelling time, and the environmental impact of driving to multiple appointments. (The incremental impact on servers providing access to online information is very small – especially on infrastructure that can be ramped up and down to meet demand.) Petrol cars emit 174g CO2e per km in 2021, and diesel cars 168g CO2e per km (source Statista 27-10-21). Experience shows a typical local authority could avoid at least 8000 visits/year using this technology, which based on an average of say 171 g of CO2e per km for a round trip of say 10 km, has the potential to reduce CO2 emissions by 13.7 tonnes/year for each service.
Covid-19 recovery

Covid-19 recovery

During the pandemic it is estimated that significant numbers of older people have experienced deconditioning with a range of consequences unless addressed (1). We know there is a high correlation with functional status measured by the ADL LifeCurve™ and healthcare costs (2) - each stage lower on the hierarchy of functional decline costs an extra £640/year. We also know that much of this deconditioning is reversible with appropriate exercise and assistive technology interventions (3). The challenge of supporting Covid-19 recovery is not understanding what we need to do, but rather having the capacity to assess & address needs in volume, using knowledge from Allied Healthcare Professionals. ADL Smartcare’s unique knowledgebase has been developed with highly experienced AHPs over 20 years. This can be digitally delivered direct, through friends, family etc, to provide the potential to rapidly reverse this deconditioning and measure the impact (and carries the same Professional Indemnity coverage as the Professionals who helped develop it).

(1) Wider impacts of COVID-19 on physical activity, deconditioning and falls in older adults
(2) The Scottish National LifeCurve™ survey: costs of functional decline, opportunities to achieve early intervention to support well-being in later life, and meaningfulness of the LifeCurve™
(3) New horizons in the compression of functional decline, Age and Ageing 2018


It is clear that by helping people maintain and/or improve their functional status, we will also improve their health (1) and given they will have better functional capability, they will enjoy improved wellbeing. Supporting family caregivers to assist their loved ones, can ease the pressure on the caregivers too. Many of these family caregivers also have other family and work commitments, the pressure of all of these typically has significant impact on their own health & wellbeing. Access to on-demand expert advice could play a valuable role in mitigating some of this pressure.

(1) New horizons in the compression of functional decline, Age and Ageing 2018


£5,300 an instance a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.