Telefonica UK Limited

Visionable Video & Data Collaboration from Virgin Media O2 Business

The Visionable platform is a multi-application video and data collaboration and communication platform. Visionable provides core tools for Councils, Government Departments, Health, Education and Blue light services. Visionable enables ubiquitous connectivity between government organizations their partners and citizens. This secure platform has a feature rich capability beyond traditional video conferencing.

Features

• Pixel for pixel data image quality
• Unlimited participants
• Unlimited data shares
• Patented multi-stream technology goes beyond the limits of video conferencing
• Easily scalable
• Multiple camera inputs for 360 degrees views
• Connected external devices such as document cameras
• Presence, chat, record, desktop and app share
• Moderator controls
• Works on Windows, Mac, IOS, Android and Linux

Benefits

• A single platform for organizations, citizens and their partners
• Immediate Access to expertise
• Accelerated decision making in critical situations
• Virtual working connecting to all relevant parties simultaneously
• Re-use existing hardware and does not require expensive hardware infrastructure
• Reduce travel costs & increase productivity
• Reduce costs by sharing resources with virtual services
• Applications for health, education and government services
• Reduce need for physical space meeting room or office space
• Can be embedded into existing platforms

£11.00 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

227366927607611

Contact

Steve Smith
07834 571216
publicprocurement@virginmediao2.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
• Service constraints: None,
• System requirements:
  • Desktop: Requires Windows7+, MacOS X10.9+ /any recent Linux distribution
  • High-speed Internet connection
  • One+ USB, PTZ, or built-in cameras up to HD resolutions
  • High quality audio device
  • IOS: Requires iOS 9 or later
  • Compatible with iPhone 4S and+, iPad 2 and+
  • Audio and video are allowed on WiFi/3G/4G
  • Android: Requires Android OS4 or later and supports ARMv7

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours working hours or as agreed in an SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat support accessibility standard - WCAG 2.0 A; ; Visionable webchat support is accessed from within the Visionable software via the instant messaging features. Authorized customers can chat directly with one of the Visionable support team via chat. Video and phone support is also available.
• Web chat accessibility testing: We have tested against the standards and can meet and can self -certify that we have achieved the level s required. We also take on customer feedback and ensure that any improvements that could be made are built into software.
• Onsite support: No
• Support levels: Visionable Support Staff are categorised as described below: “Level 1 Support Staff” – Visionable technicians who act as liaisons between Visionable and the Authorised Customer Contacts to resolve Errors. Upon receiving a Support Request, Level 1 Support Staff will classify and log the support request. Thereafter, Level 1 Support Staff will work toward resolving issues relating to: Sound settings, including echo cancellation problems; desktop and room video settings; room display settings; node configuration settings; or operational questions not covered in an ACC Training Session. Level 1 Support Staff provide technical support and assistance by email, Visionable and telephone to Authorised Customer Contacts. If an Error will be solved through a future software upgrade, dynamic update package, or documentation change, the Level 1 Support Staff will use commercially reasonable efforts to advise Authorised Customer Contact on how to bypass the Error. “Level 2 Support Staff” – senior technical specialists, technical product management, and Research and Development personnel employed by Visionable. “Level 3 Support Staff” – Visionable's Chief Technology Officer and his/her direct reports. We offer a full account management service to our customers covering future service developments, risk management and performance against the agreed standards.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Single users can access our support online support portal for getting started, documents and videos plus more in-depth support materials. Organisations can purchase training packages by the hour which includes online and onsite training options. Our maintenance agreement stipulates any bundle sales includes 4 authorised customer contacts (ACCs).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All user records are indexed by email address and can be deleted by purging files and database entries. We comply with all GDPR mandates and requirements as per current legislation.
• End-of-contract process: If the customer decides they do not wish to renew their subscription, the software will cease to work and they will be provided with instructions to remove software from the designated PC. All user data will be purged by email address.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile can only send and receive one video at a time.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Visionable has a complete set of server and client side APIs that allow managing user accounts, meetings, and complete control and customization of the user interface. Sandbox test environment can be easily deployed as needed.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The application is completely customisable on many levels. Basic customization and branding is available by uploading logos and specifying colours on the server. Complete customization and white label options are also available.

Scaling

• Independence of resources: Multiple Visionable servers are deployed as a Cloud of nodes that can be monitored and scaled for demand. Any additional demand is addressed by increasing capacity. We scale server (nodes) and band-with as demand increases with no impact to users.

Analytics

• Service usage metrics: Yes
• Metrics types: Account managers can generate usage reports.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Visionable Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Account managers can generate usage reports by email address.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service credits are is passed to you that we obtain from the hosting service provider. The service credits are calculated from the time and date they are escalated to the hosting provider. Our hosting provider Cloud9 pays service credits where an outage has occurred. Availability 99.99% or Higher - None, 99.5% - 99.89% = 5% Availability 99.49% - 99.00% = 10% Cloud9 Services Availability 98.99% - 97.00% = 15% Cloud9 Services Availability 96.90% - 96.00% = 20% Cloud9 Services of less than 96.00% = 25%. Cloud9 allow customers to go through User Acceptance Testing & Sign-off pre-billing to reduce risk of performance related issues and minimising commercial risk or exposure; this also ensure customer know how the platform performs. Cloud9 also looks at the platform performance, not just it's On/Off availability, performance is what users notice and so our focus is on consistent, high performance and service continuity. A significant amount of focus is around performance of the environment, including platform latency and capacity to ensure user-experience. Cloud9 also has a Support response time and severity SLA.
• Approach to resilience: High availability fault tolerant database with federated servers distributed across multiple datacentres.
• Outage reporting: Each server has a status page that can be monitored with network monitoring software and email alerts can be generated. The Email alerts are sent to named customer support contacts or generic email address. Phone call to customer support contact or helpdesk. Our Support desk pro-actively contact customers to highlight any high priority. We discuss impact and resolution or any preventative action already taken by our Infrastructure team

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: User name, password and user access level
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: User name, password and user access level

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: Certification covers the protection of all Buyer and employee information that is managed by the Supplier.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Via hosting provider
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: IVisionable uses Cloud 9 who as part of their ISO Accreditation Process cover the key areas of the Assessment which is audited
• PCI certification: Yes
• Who accredited the PCI DSS certification: QSA - report available on request
• PCI DSS accreditation date: Report available upon request
• What the PCI DSS doesn’t cover: All relevant areas covered
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Servers are hosted with our providers Cloud 9 that comply with ISO 27001, SOC1-3 and additional standards as needed. Visionable also have a security policy which meets stringent criteria.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Typically large organisations, such as the NHS, have their own change management boards and processes. Any users request for an Visionable change is submitted via a change request form that is sent to the board for approval. This includes type of change, purpose of change, impact on business and timeframe. The board will approve the change request and allocate time for the change to us.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Penetration Testing Tools, internal testing, general security audits, OS security patches are automatically applied nightly and vulnerability reporting databases like cert.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Each Server has a status page that monitors its health and can be monitored with network monitoring software to generate alerts.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have predefined processes. Support and software problems can be reported via telephone and via the ticketing system. Incident reports are provided by email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Joint Academic Network (JANET)

Social Value

• Fighting climate change:

  Fighting climate change

  The Supplier has a track record of driving positive change for our people, communities and our planet. For example: Through the Supplier's "Meaningful Connections Plan" and "Blueprint" sustainability strategies, the Supplier sets long-term goals to reduce emissions, protect our natural resources, and create a meaningful impact on society. The Supplier has a made huge progress towards the company's Net Zero ambitions in our own operations and making significant headway in our supply chain. Progress is summarised below; these learnings and best practice can be shared with Buyers when awarded a new contract. Carbon Neutrality Target: net zero operations by 2025. Net zero operations, products and supply chain by 2040. 10 years ahead of the Paris Agreement. Renewables By the end of 2025: • Change masts on landlord sites to renewable energy • 40% of the Suppliers vehicles will be electric By the end of 2030 the Supplier will use 100% green energy. Decarbonisation The Supplier is investing in carbon-removal projects and supporting the decarbonisation of the UK economy by providing the connectivity to underpin a low-carbon digital revolution. Carbon Footprint The Supplier has commissioned consultancy to calculate the company's footprint in line including the standards below: • World Resources Institute/World Business Council for Sustainable Development, 2004 • Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition Carbon offsetting The Supplier plans to reduce full value chain emissions by at least 90% by 2040, in line with science-based targets. Some residual carbon emissions are expected that will be difficult to completely eliminate (e.g. flights). When 90% is reached, the plan is to offset the rest, using gold standard offsets (usually investing in nature-based solutions, such as tree planting).
• Covid-19 recovery:

  Covid-19 recovery

  The Supplier continues to contribute to economic recovery and ambitions to level up society following Covid-19. Examples include:; In 2020, as part of the Supplier’s COVID-19 response, we co-launched ‘Community Calling’, a phone gifting scheme focusing on deprived areas within the UK, aiming to donate 10,000 smartphones to those who were shielding and needed support. That target has been reached so the project has expanded to more vulnerable people in need across the UK. ; The Supplier’s Essential Broadband (EB) tariff was launched in November 2020 for new and existing customers who are in receipt of Universal Credit. The tariff offers 15Mbps for £15 per month, with no prices rises, and no fixed-term contract length. Since its launch, feedback has led to the development of a new and improved customer acquisition journey, now with an automatic live chat feature to simplify the process for eligible customers. Thousands of customers use this and the Supplier is working with government to understand who is eligible so those who need it most know about the offer and how to access it. ; Tech-Lending Community Hubs: In January 2022, the Supplier launched a new project that will see grant funding of £400,000 become available to organisations interested in setting up tech lending hubs. This fund will provide one-off grants to organisations who work with temporary accommodation services, that could feasibly set up a lending hub, whereby residents can borrow tablets on a short-term basis. The tablets will be loaded with free data provided by the Supplier through the National Data Bank. Funding has now been awarded to five beneficiaries throughout the UK, which will see pilots operated with all five. Once this process continues to establish, the target is to expand this in collaboration with more customers, as part of the Buyer’s social value partnership.
• Tackling economic inequality:

  Tackling economic inequality

  The Supplier is building an ambitious new strategy that will deliver social, economic and environmental benefits so our people, customers and the communities we serve can continue to have confidence in our values, integrity and mission to create positive change. The Supplier has significant experiencing delivering social impact and social value programmes throughout the UK in collaboration with the public sector. The Supplier has a solid portfolio of social value initiatives, many of which promote an inclusive economy. These include: -Working with organisations such as LMP Education and JobSkilla to help unemployed people back into work -Creation of a National Databank, which aims to end data poverty in communities across the UK. The National Data Bank provides free of charge SIMS for residents experiencing data poverty. -A wealth of expertise in working with small businesses, through Wayra (start-up cohort) and 5G accelerator hubs. Public sector customers also benefit by having access to subject matter experts in this space, as well as partnerships such as the ones with Neighbourly, and Good Things Foundation. In addition, the Supplier has a significant focus on digital skills, being brought to the forefront through the launch of our new sustainability strategy. Volunteering Since February 2022, all of the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person, and support brilliant organisations. The Supplier looks for volunteering opportunities where employees can share expertise with local community organisations and registered charities, focusing on resolving local issues.
• Equal opportunity:

  Equal opportunity

  The Supplier is an equal opportunities employer and is certified as Disability Confident Level 1; in the process to become Level 3 with a Guaranteed Interview Scheme, supporting disabled people throughout a recruitment and interview process. As part of the "Belonging Strategy", the Supplier will also ensure home-based working contracts will come into place across the business to offer more opportunities for disabled people, unpaid carers, and part-time workers without inhibiting and restricting career progression. The Supplier has a dedicated team responsible for diversity and inclusion. The Belonging Strategy underpins ambitions to ensure the creation and maintenance of a fair and inclusive workforce. To focus on supporting priority groups furthest from the labour market, the Supplier has created an Inclusive Recruitment Programme; to review all current processes that fall within our end-to-end recruitment journey for both internal and external talent and to ensure they are fully inclusive, equitable and accessible to all. The Supplier has made significant progress, partnering with Microlink, supporting workplace adjustments process; Implementation of Textio that is a platform which enables us to write inclusive and accessible job adverts and recruitment content; Creation of page specifically centred around Belonging and DEI on our external Careers Site. The Supplier has worked in partnership with Scope for the last five years, aligned with our Sustainability Strategy, supporting millions of disabled people into employment. The Supplier also has existing strategic partnerships with The Valuable 500, Business Disability Forum, Purple Space and have signed up to the Work With Me pledge.
• Wellbeing:

  Wellbeing

  The Supplier promotes a culture of health, education and wellbeing so that we can support all employees, both personally and professionally. We also want to extend this to our customers and the communities where we operate, supporting the wider ambition of a happier, healthier population. The Supplier is working with ‘Tickets for Good’ on a mission to make events more accessible and inclusive. The vision of the ticket donations service is to help event organisers/venues, sponsors and performers distribute surplus inventory, making sure it’s done in a fair and inclusive way. We have created a custom distribution system for the donation of unsold tickets to live experiences. Health and wellbeing at work The Supplier's "Thrive" programme provides a comprehensive range of advice, tools and policies to support our people and ensure they can be their best at work. As part of Thrive, the Supplier provides free health checks for all employees. The online MyWellbeingCheck© is available for all employees to access at any time. The Supplier also offers the following management development modules as part of learning and development programmes: • Stamp Out Stigma: Managers’ mental health awareness, • Anxiety and Depression: Managers’ toolkit, • Workplace Stress: Managers’ survival kit. From September 2020, employees have access to ‘Unmind’, a mobile app to help manage and track mental wellbeing. The Supplier's Ride-to-Work scheme helps employees enjoy all the benefits of cycling during the daily commute. Everyone can apply for it at any time throughout the year, reducing their carbon footprint, improving fitness and saving money. The Supplier works in collaboration with our Buyers, sharing and promote best practice on wellbeing, in the workplace and local communities.

Pricing

• Price: £11.00 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Two week full trial of the software
• Link to free trial: https://cloud.visionable.com/signup/gcloud

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.