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CAPRI HEALTHCARE LTD

TriVice - Triage, referral and advice management system

An Artificial intelligence-assisted, clinician-to-clinician solution to process referrals into pre-determined pathways of care, send feedback & tailored clinical advice to the referrer and advice related to administrative tasks. Available on Mobile and Web apps to referrers, referees, admin staff and patients. InsightHub with a dashboard, interactive reports and predictive analytics

Features

  • User Registration, secure login and User administration
  • Ability to triage and capture patient's condition
  • Ability to submit a referral form/referral management
  • Ability to upload & transfer files and images securely
  • Ability to capture patient/parent consent
  • Ability to integrate with EHR, theater and bed booking
  • Provide advice and guidance based on condition presented
  • Status notifications and reporting dashboard
  • Mobile and web enabled including NHS PDS services
  • Status tracking and patient instructions

Benefits

  • Easy and quick access to early triage
  • Reduces burden on clinical staff to deal with phone calls
  • Better utilisation of clinicians time
  • Happier staff and happier patients
  • Cost savings
  • Process streamlining and minimise human errors
  • Better patient experience and faster treatment
  • Adopts to any medical speciality
  • Advice and guidance on demand
  • Integrates well with many NHS services, GPs and community

Pricing

£45,485.00 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Krishna@caprihealthcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 2 7 9 8 9 1 4 1 3 4 9 1 7 1

Contact

CAPRI HEALTHCARE LTD Krishna Thakur
Telephone: 07739125435
Email: Krishna@caprihealthcare.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
There is no such limitation. Any scheduled or unscheduled maintenance will be agreed with the customer. Currently supports
web, mobile and tab
System requirements
  • Android or iPhone
  • Web browser - Google Chrome, Microsoft Edge, Firefox

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1. Most of the immediately within 1 hour.
Priority 2. Within 4 hours

Weekend support only available with a prior agreement and only for mission-critical issues.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Its voice-enabled
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Support levels:
A. 1st line of support - general to product and procedure
B. 2nd line of support - technical support
C. 3rd line of support - back end support and changes to current functionality

Support cost: Include in the subscription price including minor changes to content. Major functionality change or new feature will be costed based on time and material.

We provide a technical account manager or cloud support engineer to each customer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a very comprehensive and Robust onboarding services as part of our Go Live activities. We provide onsite training to the customer team including clinical and admin staff. We also offer training to PPG (Patient Participation Group) members and anybody else using our product. Additionally, we provide marketing materials such as Banner, Posters, leaflets and letterhead. Crucially we also design and develop video content for digital display for the NHS primary care and secondary care organisations.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All of our customer data stored in relational database can be extracted into CSV(Excel) format should our customer prefer to have them. Additionally any of the non structured data such as text, images, etc is extracted into a zip file and provided to the customer at the end of the contract.
End-of-contract process
At the end of the contract, the customer is provided their content free of cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference, all features are available on desktop, tab and mobile devices.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
What can be customised: Practice information, team information, services, blog post/news
how users can customise: User will be trained by Capri
who can customise: Capri will customise for the customers

Scaling

Independence of resources
Our TriVice platform is architected to utilise industry-standard secure public cloud autoscaling technologies. Our team is divided into product specialists and accounts. In addition to our onshore UK based resources, we also have an offshore technical team in India that can be utilised during times of high demand. We do guarantee a high degree of SLA to our customers.

Analytics

Service usage metrics
Yes
Metrics types
The service metrics of our solution is made available through Google Analytics.Google analytics is used to track website activity such as session duration, pages per session, bounce rate etc. of individuals using the site, along with the information on the source of the traffic. Our approach is to show high-level, dashboard-type data for the casual user, and more in-depth data further into the report set. We can identify poorly performing pages with techniques such as funnel visualization, where visitors came from how long they stayed on the website. It also provides more advanced features, including custom visitor segmentation.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Our solution provides tools to export data from various sections of the system on demand. Users are provided access to the admin interface of our product. The data can be extracted as CSV files.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We provide a Guaranteed up to 99.9% uptime.
Approach to resilience
It's available on request.
Outage reporting
Email alerts and phone calls to customer account managers.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Users are properly authenticated before being allowed to perform management activities, report faults or request changes to the service.

These activities are conducted through a service management web portal, and email. These include provisioning new service elements, managing user accounts and managing consumer data.

All management requests which could have a security impact are performed over secure and authenticated channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
1. Capri's Information security policy ensures that
A. Access to data is confined to those with the appropriate
authority.
B. Information is complete and accurate. We ensure that all systems, assets
and networks operate correctly, according to specification.
C. Information is available and delivered to the right person, at
the time when it is needed.

2. Reporting structure :
All information security events near misses and suspected
weaknesses are to be reported to the CIO. All adverse incidents shall be reported to the DPO.

3. Implementing/Enforcing Information Security Policies:

All staff undertake their mandatory annual
Data Security Awareness training and understand:
• What information they are using, how it should be protectively handled, stored
and transferred.
• What procedures, standards and protocols exist for the sharing of information with others.
• How to report a suspected breach of information security within the organisation.
• Their responsibility for raising any information security concerns with the CIO & and Security.

Contracts with external contractors that allow access to the organisation’s information systems must be in operation before access is allowed. These contracts must ensure that the staff or sub-contractors of the external organisation comply with all appropriate security policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The status, location and configuration of service components are tracked throughout their lifetime. All software changes are version controlled and tracked in a private Github.

Changes to the service are assessed for potential security impact. Then managed and tracked through to completion. We have a robust change management process in place. All changes are logged, impact assessed and prioritised. All these changes then get tested before implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threat assessment: Capri provides real-time endpoint protection to all mission-critical services by using a firewall, malware scan, blocking, live traffic and login security.

Patch Deployment: Services are checked on a weekly basis for any updates or patches and all security patched deployed ASAP.

Potential Threat: By monitoring and subscribing to updates on potential threats, cyber news and security patch releases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our service generates audit events to support effective identification of suspicious activity. These events are analysed to identify potential compromises or inappropriate use of our service. Our team takes prompt and appropriate action to address incidents. Security patches are deployed immediately.
Incident management type
Supplier-defined controls
Incident management approach
A robust incident management processes are in place for the service and are actively deployed in response to security incidents.
Pre-defined processes are in place for responding to common types of incident and attack
A defined process and contact route exists for reporting of security incidents by consumers and external entities
Security incidents get reported immediately which includes, Information about the threat, impact, severity and corrective action plan.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We recognise that climate change poses a threat to nature and society-at-large, and we are taking immediate action to:
1. Halve our greenhouse gas emissions before 2030
2. Achieve net-zero emissions before 2050.
Taking part in the SME Climate Commitment means we are proud to be recognised by the United Nations Race to Zero campaign, and join governments, businesses, cities, regions, and universities around the world that share the same goal. Capri Healthcare's new commitment increases our current environmental actions and commitments, aiming to further reduce our own greenhouse gas emissions as well as those within our supply chain. There are three key areas we will focus on:
Scope 1 - All direct greenhouse gas emissions
Scope 2 - All indirect greenhouse gas emissions arising from electricity, heat or steam consumption
Scope 3 - All other indirect emissions
Everyone in the company is committed to the ensuring success in these areas, and we will work as a team to create innovative solutions to help cut our greenhouse gas emissions through policies, procedures, new technology, and actions. Working smarter is fundamental to our commitment to net-zero, and our ability as a company to reduce the impact climate change will have on the world.
Covid-19 recovery

Covid-19 recovery

Capri Healthcare itself has been impacted during the pandemic. Therefore we are committed to helping local communities to manage and recover from the impact of COVID-19 by:
- Creating employment, re-training and other return to work opportunities for those left unemployed by COVID-19.
- Supporting organisations to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.
- Supporting patients affected by COVID-19 with our digital solutions, reducing the demand for health and care services.
Tackling economic inequality

Tackling economic inequality

To tackle economic inequality Capri is committed to creating new businesses, new jobs and new skills by:

1. Creating opportunities for new, small organisations to grow, supporting economic growth and business creation.
2. Creating employment and training opportunities, particularly for those who face barriers to employment and/or who are located in deprived areas.
3. Supports training schemes (apprenticeship and internship) that address skills gaps and result in recognised qualifications.
4. Influencing staff, suppliers, customers and communities through the delivery of the projects/services/products to support employment and skills opportunities.

Capri is actively involved in activities that increase supply chain resilience and capacity by:

1. Creating a diverse supply chain to deliver projects/services/products including new businesses, start-ups and SMEs.
2. Supporting innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services.
3. Supporting the development of scalable and future-proofed new methods to modernise delivery and increase productivity.
4. Collaborating and taking a fair and responsible approach to working with supply chain partners.
5. Identifying and managing cyber security risks.
6. Influencing staff, suppliers, customers and communities through the delivery of the projects/services/products to support resilience and capacity in the supply chain.
Equal opportunity

Equal opportunity

Capri is committed to policies and practices which offer equal opportunities for current and future employees. This means that no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, age, religion, working practices or whether they have HIV and/or AIDS.
We are committed to tackling workforce inequality by:
1. Identifying and tackling inequality in employment, skills and pay in the workforce.
2. Supporting employees and contractors from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract.
3. Identifying and managing the risks of modern slavery in the delivery project/products/services.
Wellbeing

Wellbeing

Staff wellbeing is essential for cultivating a mentally healthy organisation, which retains, supports, and motivates staff. Capri is committed to improving the health and well-being of our workforce by:
1. Supporting health and wellbeing, including physical and mental health.
2. Influencing staff, suppliers, customers and communities through the delivery of the projects/products/services to support health and wellbeing, including physical and mental health.

Capri is committed to improve community integration by:
1. Collaboration with users and communities in the co-design and delivery of the projects/products/services to support strong integrated communities.
2. Influencing staff, suppliers, customers and communities through the delivery of the projects/products/services to support strong, integrated communities.

Pricing

Price
£45,485.00 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Capri encourages NHS Trusts to try before you buy. Our free trial includes the core TriVice module (web and mobile application). It doesn't include any add-ons or integration with Trust's internal systems. The trial period is limited to 3 months
Link to free trial
https://caprihealthcare.co.uk/request-a-demo/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Krishna@caprihealthcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.