Kin and Carta

Cloud Services Enablement

Cloud services enablement is about much more than just technology. Change begins and ends with people and culture. We help you activate your organisation around a culture of growth and continual development, coaching you on a path to maturity for Cloud capabilities, and value driven operating models.

Features

• Build an internal team to drive Cloud success
• Aligning Cloud offerings to the larger organisational strategy
• Aligning structure of organisation with objectives when considering adopting Cloud
• Agile coaching, delivery and program leadership and mentoring
• Co-sourcing teams to accelerate product and delivery-led transformation
• Writing job-descriptions, and assisting with interviews, recruitment, and onboarding activities
• Training workshops and courses to rapidly accelerate team capability development
• Establish practices, workstreams, processes, tools, and other significant structuring factors
• Develop reusable frameworks for Cloud governance (FinOps)
• Cloud Centre of Excellence (CoE) i.e. governance, brokerage, community

Benefits

• Upskill and accelerate individual and collective professional development
• Seed and grow new capabilities and skills within internal teams
• Foster team cohesion, unity, sharing, and mutual self-improvement
• Encourages a culture of collaboration and knowledge sharing
• Enhance and augment overall delivery quality and speed
• Improve organisational intelligence, ability and adaptability
• Improve organisational efficacy in terms of quality of delivery/outcomes
• Drives Cloud momentum across the organisation
• Drives the Cloud maturity of the organisation forward
• Continually evolve to keep pace with innovation associated with Cloud

£380.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.sector@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

229776767638004

Contact

James Davis
07914966898
public.sector@kinandcarta.com

Planning

• Planning service: Yes
• How the planning service works: Kin + Carta use the Cloud Adoption Framework as guidance to help plan, create and implement business and technology strategies for Cloud migration. It provides best practices, documentation, and tools to achieve Cloud adoption and migration goals. By using the Cloud Adoption Framework best practices, Kin + Carta can better align business and technical strategies to ensure success. The following form the eight (8) pillars that guide our approach to Cloud migration:; ; - Strategy: Define business justification and expected outcomes of adoption,; - Plan: Align actionable adoption plans to business outcomes,; - Ready: Prepare the Cloud environment for the planned changes,; - Migrate: Migrate and modernise existing workloads,; - Innovate: Develop new Cloud-native or hybrid solutions,; - Govern: Govern the environment and workloads,; - Manage: Operations management for Cloud and hybrid solutions,; - Organise: Align the teams and roles supporting your organisation's Cloud adoption effort.; ; The Plan pillar above specifically converts the aspirational goals of a Cloud adoption strategy into an actionable plan (aligned with organisation's business strategy). Part of this process encompasses documenting an organisation's technology strategy, capturing prioritised tasks, and then devising a (Cloud adoption) plan that maps to metrics and motivations defined in the Cloud adoption strategy.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Platform (GCP)

Training

• Training service provided: Yes
• How the training service works: As we work with your team to discover, define and develop your cloud products and services, considering the long-term plan for operation and support will be key in achieving its outcomes and meeting organisational service resilience standards.; ; As the product or service evolves towards live, our team will work with your product and operational leaders to ensure that there is clarity in the desired operational KPIs, and the operational model through which it will run. This will inform a clear set of functional and non-functional requirements that ensure the service is built with resilience and operation in mind.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Platform (GCP)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: During the Ready phase, and before adoption can begin, Kin + Carta create a landing zone to host the workloads that we plan to migrate to the Cloud. This phase follows four (4) steps:; ; 1) Cloud operating model:Explore the right operating model to support Cloud adoption.; 2) Landing zones:Architecture that accounts for scale, security governance, networking, and identity.; 3) Journey to target architecture:Validate starting point for landing zone implementation depending on nature/maturity state of organisation (greenfield, brownfield, optimising).; 4) Landing zone design areas:This covers elements like the environment, compliance and overall design.; ; After we have identified, configured, and deployed the landing zone(s) to meet the needs of near-term Cloud adoption plan, we progress to Adopt, where workloads are migrated. Workloads could be moved to the Cloud through any number of approaches i.e. lift-and-shift, lift-and-optimise, modernise. We establish an iterative process to assess, migrate, optimise, secure, and manage each workload. Each migration sprint fits within migration waves or releases. We define migration waves or releases by using the Plan, Ready, and Adopt methodologies. Within each migration sprint, a batch of workloads is migrated to the Cloud. During this iterative process, the balance between speed and modernisation is a common discussion point
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Platform (GCP)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We take an integrated approach to delivering quality. Every member of our cross-functional teams is involved - from Product Owners and Strategists to Designers, Developers and Testers. We believe quality requires high standards and attention to detail at every stage of delivery, and a range of tools and techniques. Throughout our iterative development process, we continuously apply a range of testing techniques and methodologies covering behavioural, functional, exploratory, regression, performance, security, usability and accessibility. These are applied on both a manual and automated basis. Test automation is not treated as a siloed discipline but a capability spread across engineers of all disciplines. This allows us to build automated tests in at the right level (unit, integration, snapshot, api, UI, performance and end to end) as we build software. We design our cloud based solutions on a principle of high observability, ensuring techniques such as automated logging, reporting and alerting are configured based on well defined KPIs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: As we work with your team to discover, define and develop your cloud products and services, considering the long-term plan for operation and support will be key in achieving its outcomes and meeting organisational service resilience standards.; ; As the product or service evolves towards live, our team will work with your product and operational leaders to ensure that there is clarity in the desired operational KPIs, and the operational model through which it will run. This will inform a clear set of functional and non-functional requirements that ensure the service is built with resilience and operation in mind.; ; We can play various roles in support; from advising on the appropriate operating model to ensure service resilience, training your existing support function, through to putting in place dedicated teams with well defined SLAs to execute on the model. ; ; We have a wealth of experience supporting cloud platforms and products, delivering high criticality support at 2nd and 3rd line, up to 24/7, using both in-team DevOps enabled support and dedicated service desks.

Service scope

• Service constraints: As the software that this offering relates to is managed and provided by the Cloud providers (AWS, Microsoft Azure or Google Cloud Platform (GCP)), their terms of service govern the use of the platform.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Typical SLA response times:; P1 (Critical) - 15 mins response, 1 hr target resolution; P2 (High) - 30 mins response, 4 hour target resolution; P3 (Medium) - 3 hour response, 8 hour target resolution; P4 (Low) 5 hours response, 16 hours target resolution; P5 (Change) - 8 hour response, resolution at next scheduled release, case by case; Out of hours is available - SLA agreed based on needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Kin + Carta operates a support service desk that can work to agreed SLA terms. Our standard support service operates during normal UK business hours, with the option for extended hours or complete 24/7/365 where required. We operate with standard response and resolution times built into an SLA, operating a tierd support structure. The terms of the SLA can be bespoke depending on the requirements of the service. In addition to service desk engineers and 2nd/3rd line engineers, we also include a Service Manager who has operational responsibility for the overall service.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Office, Dynamics, Azure, AWS, GCP, G-Suite, Optimizely, Full Story

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Equal opportunity:

  Equal opportunity

  Equal opportunity; ; Equal opportunity Kin+Carta recognises that there are significant skills shortages in DDaT generally in the UK, across all geographies - in addition, the tech sector is not a diverse industry, with many underrepresented groups including women, people of colour, and those with a disability. To help address this issue we launched a comprehensive IDEA (inclusion, diversity, equity and awareness) programme in July 2020, with the goal for our business to be as representative as the communities in which we work (London, Manchester, Liverpool and Edinburgh). This involved a review of our recruitment and progression processes and resulted in increased focus on hiring from underrepresented groups, and additional assistance with career development progression for underrepresented groups. Through this contract, we would continue our efforts to address skills shortages and provide employment, development and progression opportunities for underrepresented groups in our sector, through offering work experience, our internship programme and skills development training. We currently have robust training programmes across our departments including on-the-job coaching, as well as initiatives such as women leadership and BAME accelerator programmes. In 2022, as part of the K&C Academy, we will be supporting a minimum of 10 funded technical apprenticeships. Our academy will train and educate new employees to become the developers and engineers of the future. We will be implementing further programmes including: - Junior talent accelerator programme, which sees junior talent from all backgrounds hired into the business and led through an intensive training programme; - Multiple learning paths programme for more experienced people; - Partner certification programmes in Google, Microsoft and Amazon; - Leadership development including leadership team coaching.

Pricing

• Price: £380.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.sector@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.