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Dreams Technologies Limited

WordPress Expertise

Dreamguy's Consulting Limited - excels in crafting mobile-optimized and accessible WordPress content management system (CMS) websites. Our WordPress CMS platform offers Unique templates designed for content editors' ease. Compliant with GDPR standards, our WordPress CMS boasts an intuitive admin interface and flexible content editing features.

Features

  • Custom Themes: Craft unique WordPress themes tailored to your brand.
  • Enables smooth viewing across all devices.
  • Seamlessly integrate essential plugins.
  • Boost visibility and organic traffic
  • Enable efficient online sales.
  • Easily update and manage content.
  • Implement robust site security.
  • Optimize speed and loading times.
  • Grow your site alongside your business.
  • Provide ongoing assistance and updates.

Benefits

  • Stand out with a uniquely branded site.
  • Enhance engagement with smooth navigation.
  • Attract more visitors through SEO.
  • Streamline online transactions.
  • Save resources with user-friendly systems.
  • Protect your site and data effectively.
  • Ensure a fast and smooth user experience.
  • Adapt and grow your site effortlessly.
  • Get expert assistance whenever needed.
  • Set the stage for sustained online growth and success.

Pricing

£50 to £900 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at supplier@dreamstechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 3 8 5 9 4 0 0 3 0 0 2 0 3 0

Contact

Dreams Technologies Limited Leo Praveen Chelliah
Telephone: 07438823475
Email: supplier@dreamstechnologies.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
We specializes in integrating WordPress websites with leading e-commerce platforms, email marketing services, social media tools, SEO solutions, CRM systems, LMS plugins, analytics platforms, and payment gateways. This enhances functionality, empowering users to create dynamic websites tailored to their needs, from online stores to optimized content and streamlined customer management.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Our service, while robust, may have occasional downtime due to scheduled maintenance or unforeseen technical issues. Support is available within specified hours and may be limited to certain hardware configurations or software versions. Buyers should be aware of these constraints and plan accordingly, ensuring compatibility with recommended hardware and software specifications. We strive to minimize disruptions and provide timely assistance to resolve any issues that may arise.
System requirements
  • Compatible with latest versions of Chrome, Firefox, Safari.
  • PHP: Version 7.4 or higher.
  • MySQL or MariaDB: Version 5.6 or higher.
  • Latest stable version recommended.
  • Linux or Windows server: Supported operating systems.
  • Minimum 1GB for core installation.
  • Required for updates and plugin installations.
  • Essential for data protection and recovery.
  • Recommended for data encryption and security.
  • Essential for data protection and recovery.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Weekend support is available at separate costs and follows different response times.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Dreamguy's Consulting Limited is committed to ensuring accessibility for all users, including those who rely on assistive technologies. In our web chat testing, we engage with assistive technology users to gather feedback on usability, compatibility, and overall user experience. This includes testing with screen readers, voice recognition software, keyboard navigation, and other assistive tools. By actively involving users with diverse needs, we aim to identify and address any accessibility barriers, ultimately striving to create inclusive and user-friendly web chat experiences for everyone
Onsite support
Yes, at extra cost
Support levels
Support is available from 9 am to 5:30 pm, Monday to Friday, billed in 15-minute increments. Bug fixes are included in support contracts. Support bundles can be purchased in hourly increments. The hosting is monitored 24 hours a day, seven days a week using Azure alerting and external uptime tests.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Starting out
Extensive online documentation is also available due to the widespread usage of WordPress CMS.
Service documentation - Yes
Documentation formats
HTML
ODF
PDF
Other
Other documentation formats - Tutorial videos

End-of-contract data extraction:
Clients can inform the support team or their account manager of their decision to terminate services. After the notice period, the support and development teams can facilitate: transfer of source code, website content/database, data deletion, co-hosting overlap, and freezing development and content.

End-of-contract process :
Clients can continue existing hosting arrangements or opt for an alternative solution. Dreamguy's Consulting Limited will manage the transfer of source code, website content/database, data deletion, co-hosting overlap, and freezing of development and content.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
Tutorial videos
End-of-contract data extraction
Clients can inform the support team or their account manager of their decision to terminate services. After the notice period, the support and development teams can facilitate: transfer of source code, website content/database, data deletion, co-hosting overlap, and freezing development and content.
End-of-contract process
Clients can continue existing hosting arrangements or opt for an alternative solution. Dreamguy's Consulting Limited will manage the transfer of source code, website content/database, data deletion, co-hosting overlap, and freezing of development and content.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile and desktop services share a similar user experience but may differ in interface layout, features, performance, and user interaction. Interface designs are optimized for screen size and aspect ratio, with mobile prioritizing simplicity and desktop offering more screen real estate. Features may vary, leveraging device-specific capabilities like push notifications on mobile and advanced editing tools on desktop. Performance optimizations ensure smooth usage on both platforms. User interaction patterns differ due to input methods, influencing how features are accessed. Despite these differences, both versions aim to provide a seamless and optimized experience across devices for users.
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
The service interface facilitates text-based communication, allowing users to type messages or questions to initiate dialogue. Responses are provided in a conversational format, often with features like autocomplete suggestions and multimedia support. Depending on the implementation, additional functionalities such as voice input or integration with other services may be available. The interface aims to streamline communication and interaction, fostering a user-friendly experience for engaging with the service.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Dreamguy's Consulting Limited prioritizes accessibility and inclusivity in interface testing by actively engaging users of assistive technology. Our comprehensive testing protocols include sessions with individuals who rely on screen readers, voice recognition software, and other assistive tools. Through these tests, we ensure that our interfaces are compatible with a wide range of assistive technologies, providing an optimal user experience for all individuals, regardless of their abilities. Feedback from users of assistive technology guides our efforts to continuously improve accessibility features and address any barriers to accessibility, reaffirming our commitment to inclusivity in all aspects of our service offerings.
API
Yes
What users can and can't do using the API
Through our API, users can configure the service, manage accounts, and integrate it into their applications. They can update profiles, adjust notifications, and customize functionality. Interacting programmatically allows sending/receiving messages, retrieving data, and automating tasks. However, sensitive operations may require additional permissions, and rate limits ensure fair usage. Users must comply with these limits and security measures. While offering extensive capabilities, users should understand and adhere to limitations for effective utilization of our API.
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can personalize our service extensively to suit their needs:

Customizable Features: Users can adjust UI themes, notification preferences, privacy settings, and account configurations. They can also integrate with third-party services, personalize workflows, and set up automation rules.
Configuration Settings: Customization options are available within the service's settings or preferences menu, accessible through the user interface. Users can modify settings using intuitive controls like checkboxes, dropdown menus, or input fields.
User Roles and Permissions: Administrators or account owners may have additional customization abilities, such as managing user roles, access levels, and organization-wide settings.
API Integration: Advanced users can use the API to customize and extend functionality programmatically, enabling deeper integration with other systems, workflow customization, and task automation.
These customization options empower users to create a personalized and optimized experience tailored to their specific requirements and workflows.

Scaling

Independence of resources
Resource Independence
We adhere to a structured project schedule outlined in our project plan, including key milestones and quality reviews. We allocate a reasonable amount of time transparently to contingency, ensuring that minor overruns do not immediately impact project completion dates. When project pressure points arise, our project manager may augment our team with additional resources to boost operational output. Additionally, each client receives independent hosting services.

Analytics

Service usage metrics
Yes
Metrics types
Yes, we provide service usage metrics to offer insights into how our platform is being utilized. These metrics include data on active users, engagement levels, content performance, site traffic, and more. Users can access these metrics through our analytics dashboard, which presents the data in easy-to-understand charts and graphs. This information helps users understand how their website is performing, identify trends, and make informed decisions to optimize their online presence. Additionally, our platform may offer advanced analytics features for tracking specific goals or key performance indicators tailored to users' unique objectives and strategies.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Approach to Data Export:
Data export methods are tailored based on specific requirements, including support-provided backups/exports or automated exports integrated into site functionality.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Our WordPress expertise guarantees unparalleled availability to ensure seamless operations for your website. We pledge a minimum uptime of 99.9%, backed by robust Service Level Agreements (SLAs). Should we fail to meet this commitment, we offer a transparent refund policy.

Our SLAs detail the agreed-upon availability thresholds and the corresponding remedies if breached. In the event of downtime exceeding the agreed threshold, users are entitled to refunds or service credits, as outlined in the SLA terms.

Our team employs proactive monitoring and swift response protocols to swiftly address any issues that may arise, minimizing downtime and maintaining optimal performance. We leverage cutting-edge technologies and best practices to uphold our availability guarantees.

Additionally, our support team is available around the clock to address any concerns and provide timely assistance. We prioritize reliability and accessibility, ensuring that your website remains operational and responsive to meet your business needs.

With our WordPress expertise and commitment to availability, you can trust that your website will consistently deliver a seamless experience to your users, driving success and growth for your online presence.
Approach to resilience
Our service is meticulously designed with resilience at its core to ensure uninterrupted operation and data integrity. We adhere to industry best practices, including the government's cloud security principle of 'Asset protection and resilience,' to fortify our infrastructure against potential threats.

Our data center setup is engineered for resilience, featuring redundant power supplies, network connectivity, and hardware components to mitigate the impact of hardware failures or environmental disruptions. We implement geographically distributed data centers with failover mechanisms to maintain service continuity in the event of localized outages or disasters.

Furthermore, we employ robust backup and disaster recovery protocols to safeguard against data loss and enable rapid restoration in the face of unforeseen incidents. Our systems undergo regular testing and optimization to reinforce resilience and adaptability to evolving threats and challenges.

While we prioritize transparency, specific details of our data center setup are available upon request to ensure confidentiality and security. Rest assured, our approach to resilience is comprehensive and aligned with the highest standards of security and reliability, providing you with peace of mind and confidence in our service's continuity.
Outage reporting
Our service employs a multi-faceted approach to promptly report any outages, ensuring transparency and timely response. Firstly, we offer a public dashboard accessible to all stakeholders, providing real-time updates on system status and any ongoing issues. This dashboard offers a comprehensive overview of current outages, planned maintenance, and system performance metrics.

Additionally, our service exposes an API that allows seamless integration with your existing monitoring tools and systems. Through this API, you can programmatically access outage data, enabling proactive monitoring and automated incident management.

Furthermore, we understand the importance of immediate notification, which is why we offer robust email alerting capabilities. Our system sends out alerts to designated contacts or distribution lists, ensuring that key personnel are promptly informed of any outages or service disruptions. These email alerts contain detailed information about the nature of the outage, its impact, and steps being taken to resolve the issue.

By offering a combination of a public dashboard, an API, and email alerts, our service ensures that you stay informed and empowered to respond effectively to any outages, minimizing downtime and mitigating potential impacts on your operations.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Dreamguy's Consulting Limited implements stringent access restrictions in management interfaces and support channels to safeguard sensitive data. Access to management interfaces is limited to authorized personnel only, with role-based access controls enforced. Multi-factor authentication further enhances security. Support channels require user authentication and verification before accessing sensitive information or making system changes. Additionally, we employ encryption protocols to secure data transmission. Regular audits and reviews ensure compliance with access policies. These measures collectively mitigate the risk of unauthorized access, protecting the confidentiality and integrity of our systems and client data.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our organization adheres to a comprehensive set of information security policies and processes to safeguard sensitive data and mitigate cybersecurity risks effectively. Our policies cover a wide range of areas, including data confidentiality, integrity, and availability, access control, incident response, and regulatory compliance.

To ensure adherence to these policies, we have established a clear reporting structure with designated roles and responsibilities. Our Information Security Officer (ISO) oversees the development, implementation, and enforcement of security policies and procedures. The ISO works closely with department heads and managers to ensure that security measures are integrated into daily operations.

Regular security awareness training is provided to all employees to educate them about the importance of security protocols and their role in maintaining a secure environment. Additionally, access controls and permissions are strictly enforced to limit unauthorized access to sensitive information.

We conduct regular audits and assessments to evaluate compliance with security policies and identify any areas for improvement. These audits are carried out by an independent team and include both internal and external assessments.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Dreamguy's Consulting Limited maintains a meticulous configuration management system, tracking all service components throughout their lifecycle in a centralized repository. Changes undergo thorough security assessments, evaluating potential impacts on security controls, vulnerabilities, and threats. Our formal change management process includes a review and approval workflow involving relevant stakeholders and senior management. By diligently managing configurations and assessing changes for security impact, we ensure the stability, security, and reliability of our services.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Dreamguy's Consulting Limited employs a proactive vulnerability management process to safeguard our services. We assess potential threats through continuous monitoring of security advisories, threat intelligence feeds, and industry reports. Once identified, we prioritize vulnerabilities based on severity and potential impact. Patches are deployed swiftly through automated systems and scheduled maintenance windows, ensuring timely mitigation of risks. We source information about potential threats from reputable sources such as security vendors, industry-specific forums, and government agencies, enabling us to stay ahead of emerging threats and maintain the security posture of our services.
Protective monitoring type
Undisclosed
Protective monitoring approach
Dreamguy's Consulting Limited employs robust protective monitoring processes to swiftly identify and respond to potential compromises. We utilize intrusion detection systems, log analysis tools, and anomaly detection techniques to identify suspicious activities. When a potential compromise is detected, our incident response team immediately initiates investigation and containment procedures. Response times are rapid, with incidents addressed within predefined SLAs. Our proactive approach enables us to minimize the impact of security breaches and swiftly restore the integrity and confidentiality of our systems, ensuring continuous protection of our services and data assets.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Dreamguy's Consulting Limited implements structured incident management processes to efficiently handle security events. Pre-defined processes for common events streamline response procedures, ensuring swift resolution. Users report incidents through a designated reporting channel, such as a dedicated email address or an online portal. Upon receiving a report, our incident response team promptly investigates the issue, containing and mitigating the impact. We provide incident reports detailing the nature of the incident, its impact, and the steps taken for resolution. These reports are disseminated to relevant stakeholders to facilitate transparency and learning from incidents, improving our overall security posture

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Dreamguy’s Consulting Limited recognizes the urgent need to address climate change and is dedicated to playing a significant role in this global effort. We assist organizations in aligning with net-zero goals, offering comprehensive digital solutions and consultancy services tailored to their specific needs and circumstances. Our approach involves collaborating closely with clients to assess their current environmental footprint, identify areas for improvement, and develop actionable strategies for reducing carbon emissions and adopting sustainable practices.

Through the implementation of cutting-edge technologies, such as cloud computing, data analytics, and IoT solutions, we help organizations optimize their operations, reduce energy consumption, and minimize their environmental impact. Additionally, our consultancy services provide valuable guidance on regulatory compliance, industry best practices, and emerging trends in sustainability.

By partnering with Dreamguy’s Consulting Limited, organizations can not only contribute to the fight against climate change but also unlock long-term value and competitive advantage. Our solutions empower businesses to operate more efficiently, enhance their reputation as environmentally responsible entities, and position themselves as leaders in sustainability within their respective industries.

Covid-19 recovery

The COVID-19 pandemic has presented unprecedented challenges for businesses worldwide, requiring rapid adaptation to new ways of working and delivering services. Dreamguy’s Consulting Limited understands the importance of effective recovery strategies in navigating these uncertain times and stands ready to support organizations in their post-pandemic recovery efforts.

Our tailored solutions are designed to address the unique needs and challenges faced by businesses in various sectors. Whether it's optimizing remote work capabilities, implementing digital collaboration tools, or enhancing cybersecurity measures, we work closely with clients to develop holistic recovery plans that prioritize resilience, agility, and future growth.

Through our comprehensive consultancy services, we provide strategic guidance, practical insights, and hands-on support to help organizations overcome obstacles, seize opportunities, and emerge stronger from the pandemic. From reimagining business models to leveraging emerging technologies, we empower our clients to adapt to the new normal and thrive in a rapidly changing business landscape.

By partnering with Dreamguy’s Consulting Limited, organizations can navigate the complexities of post-pandemic recovery with confidence, resilience, and innovation.

Tackling economic inequality

Dreamguy’s Consulting Limited is committed to addressing economic inequality by providing accessible, affordable, and high-quality services to businesses of all sizes and industries. We understand that economic disparities can pose significant barriers to growth and opportunity, and we are dedicated to leveling the playing field through innovative technology solutions and inclusive business practices.

Our cost-effective services are designed to empower organizations to thrive in a competitive marketplace while minimizing financial burdens and maximizing returns on investment. Whether it's streamlining operations, reducing overhead costs, or expanding market reach, we work closely with clients to identify opportunities for growth and optimization that align with their unique goals and challenges.

Through our commitment to affordability and accessibility, we help businesses of all backgrounds and sizes unlock their full potential, drive economic prosperity, and contribute to a more equitable economic landscape. By leveraging technology to democratize access to resources, expertise, and opportunities, we strive to create a more inclusive and sustainable economy where every business has the chance to succeed and thrive.

Partner with Dreamguy’s Consulting Limited to harness the power of technology and innovation in tackling economic inequality and building a brighter, more equitable future for all.

Equal opportunity

Dreamguy’s Consulting Limited is committed to promoting equal opportunity within our organization through various initiatives aimed at fostering diversity, inclusion, and equity.

Inclusive Hiring Practices: We implement inclusive hiring practices to attract talent from diverse backgrounds, actively recruiting candidates from underrepresented groups and ensuring job postings use inclusive language.
Training and Development: We provide ongoing training and development opportunities for all employees, ensuring everyone has the chance to enhance their skills and advance their careers within the company, regardless of background.
Equitable Policies and Procedures: We establish fair and equitable policies and procedures related to hiring, compensation, promotion, and performance evaluation, ensuring decisions are merit-based and not influenced by factors such as gender, race, ethnicity, or other protected characteristics.
Supportive Culture: We foster a supportive and inclusive work culture where employees feel empowered to bring their whole selves to work. This may involve organizing diversity and inclusion events, employee resource groups, and mentorship programs.
Addressing Bias and Discrimination: We implement training programs to raise awareness of unconscious bias and discrimination, providing avenues for employees to report any instances they may encounter.
Accessible Work Environment: We ensure that the physical workplace and digital tools are accessible to employees with disabilities, providing accommodations as needed and designing technology solutions with accessibility in mind.
Community Engagement: We engage with the broader community to promote diversity and inclusion in the tech industry, sponsoring or participating in events, workshops, and initiatives aimed at increasing diversity in STEM fields.
Through these initiatives, Dreamguy’s Consulting Limited strives to create a workplace where everyone feels valued, respected, and empowered to reach their full potential, regardless of background or identity.

Wellbeing

At Dreamguy’s Consulting Limited, promoting employee wellbeing is central to our organizational ethos. We offer a holistic approach to support our team members' mental, physical, and emotional health through a comprehensive range of initiatives.

We provide access to mental health resources such as counseling services, online therapy platforms, and employee assistance programs (EAPs), while fostering open discussions to reduce stigma and encourage seeking help.

Our flexible work arrangements enable employees to manage their time effectively by adjusting work hours or working remotely, promoting work-life balance and reducing stress.

Comprehensive health and wellness programs incentivize participation in physical activities, such as gym memberships, fitness classes, and wellness challenges, supporting employees' physical health.

Through stress management workshops and training sessions, we equip employees with techniques to manage work-related stress, promoting resilience and maintaining a healthy work-life balance.

We foster social connections through organized social events, team-building activities, and interest-based clubs, strengthening relationships and creating a sense of belonging.

Investing in professional development opportunities, including training programs and educational workshops, enhances job satisfaction and morale, contributing to overall wellbeing.

Regular recognition and appreciation of employees' hard work and achievements through feedback, performance reviews, and recognition programs foster a positive work environment and reinforce wellbeing.

We prioritize workload management to prevent burnout, encouraging realistic goal setting and providing support resources to help employees manage their workload effectively.

Our company leadership actively promotes employee wellbeing, leading by example and demonstrating a commitment to prioritizing employee health and happiness at all levels of the organization.

Pricing

Price
£50 to £900 a unit a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at supplier@dreamstechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.