INFRASTAR LIMITED

Juniper driven by Mist AI

Juniper driven by Mist AI is a Cloud service that uses a combination of artificial intelligence, machine learning and data science techniques to optimise user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains. Service accredited by Mist AI to highest security standards (including ISO27001).

Features

• Proactive optimisation of wireless performance
• Wired Assurance helps IT teams reduce Mean Time To Repair
• Simplify network deployment and operations with WAN Assurance
• Marvis Virtual Assistant provides unsurpassed insight and automation
• Network insights that help assure quality experiences
• Find key assets and people with detailed location based analytics
• SD-WAN
• Proactive root-cause identification
• Enterprise LAN
• Resilient WAN connectivity with breakthrough economics to today’s Cloud-centric businesses

Benefits

• Dynamic Packet Capture (dPCAP) for better troubleshooting
• Built on microservices architecture for greater flexibility
• Resilience/Programmability through microservices Cloud architecture, integrated AIOPS, and hardware
• Rapid Deployment saving you time and money
• Highly Scalable to grow with increasing demands of your business
• Mist AI Self-Driving Network automatically fixes/recommends actions with high efficacy
• Asset Tracking of Wi-Fi & Bluetooth Devices/Tags
• Online dashboard provides efficient centralisation of deployment & management
• Virtual Bluetooth LE (vBLE) provides engaging and accurate location-based experiences
• Accessible anywhere on any web browser

£475.00 a transaction

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@infrastar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

241251835161749

Contact

Ben Griffin
01242 303720
sales@infrastar.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Buyers should be aware of Juniper Mist AI License Based Model, which requires reaccuring licensing to be purchased to be able to use the products. Each individual piece of hardware requires a license. Additional features can be activated with additional licensing.
• System requirements:
  • Physical location required for hardware devices
  • Licensing required for operation

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same day response
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide quality user support which is easily accessible over the phone and via email. Our technical experts are on hand to respond to your queries same day, Monday to Friday between 9:00am-5:30pm (UK time); excluding public bank holidays. ; You can also obtain support via your dedicated account manager, safe in the knowledge we treat all our customers with the same level of high-quality service.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: To assist customers in getting started, full documentation is available. Additionally, we are able to provide customers with demonstrations, webinars and escalate any questions back to the vendor if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be exported from the web-based dashboard
• End-of-contract process: Equipment becomes obselete

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web-based dashboard is the primary place of operation in which every Juniper driven by Mist AI feature is avaliable. The Mist AI app is designed to help in installing Juniper Switch(es) and Mist Access Point(s) for easy on-boarding.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based Dashboard
• Accessibility standards: None or don’t know
• Description of accessibility: Juniper Network makes every possible effort to ensure that www.juniper.net is compliant with accessibility laws and regulations.
• Accessibility testing: Juniper identifies recommended assistive devices on its website - https://www.juniper.net/gb/en/company/accessibility.html.
• API: Yes
• What users can and can't do using the API: From the beginning Mist has been a 100% API company. The API contains a set of tools known as endpoints for building software and applications that communicate with the Mist cloud. The Dashboard API is a modern, RESTful API using HTTPS requests to a URL and JSON as a human-readable format. The API is available to any customer with a Mist account and is very well documented.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: There are many hardware and licensing options available to suit customer requirements. Users can select individual hardware units relevant to their requirements and configure them via the online portal to operate in the way that they wish. This could be SSIDs, Configuration Templates for hardware, Content Filtering and much more, dependant on licensing options to enable certain features. These features can be customised by those users who have access to the Mist platform and the relevant privileges to configure.

Scaling

• Independence of resources: Cloud service is managed by Juniper.

Analytics

• Service usage metrics: Yes
• Metrics types: All metrics are accessible through the Juniper Mist web-based dashboard
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Juniper

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported from the web-based dashboard
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Buyers network is managed by Juniper Mist cloud services.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Adhering to Cyber Essentials and NCSC best practices

Availability and resilience

• Guaranteed availability: The Juniper Mist services are replicated across multiple availability zones per AWS services, so that Customer-facing services fail over rapidly in the event of a catastrophic failure.
• Approach to resilience: The Juniper Mist cloud is co-located in tier-1 datacentres with industry standard certifications. These datacentres feature state of the art physical and cyber security with highly reliable designs.
• Outage reporting: Juniper Mist report via email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Through Role Based Access Controls and sign off by a member of Infrastar's senior leadership team when a business case is submitted for elevated privileges through the ticketed change control process. In addition, user accounts have two factor authentication enabled where possible and alert policies set up to make admins aware of any 'anomalies'.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • IASME Governance
  • GDPR Compliance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials and IASME Governance with GDPR
• Information security policies and processes: Security policies and processes in line with Cyber Essentials and IASME Governance

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Juniper Mist cloud provides the ability to use configuration templates and a hierarchical model to group the switches and make bulk updates. Templates provide uniformity and convenience, while the hierarchy (Organisation, Network, and Switch) provides both scale and granularity. These changes can only be made by systems administrators and their delegates. All changes are logged in the Audit Logs section of the Mist dashboard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Juniper Mist Cloud Security performs web security testing from development to production stages. Juniper periodically scans for SQL injections, XSS and 700+ other vulnerabilities, including the OWASP Top 10. Audit Logs, such as access and incident logs, are captured at a centralised location in AWS and retained for six months.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As a cloud-based platform, Juniper Mist will allow you to monitor all your IT activities via a single dashboard. You can monitor an EX Series switch, both physical and Virtual Chassis (VC) at the port level, chassis level, and device level. You can also monitor access points connected to the switch.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents that occur in the network can be viewed and managed through the Mist dashboard.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Infrastar shows our commitment to fighting climate change by having several policies such as Waste Management and Environmental and Sustainability. Infrastar actively fights climate change and executes several measures to deliver environmental benefits, prioritising local suppliers to reduce the carbon footprint, partnering with Microteam to recycle hardware, and 100% waste recycling and encouraging our staff, suppliers, customers and communities to support environment protection and improvement. We were awarded a Silver CSR Accreditation in 2021 with the judge stating we have “…adopted innovative approaches in a number of areas particularly on environment”. We chose Avionics House as our head office location due to it being part of a sustainable development comprising the redevelopment of a brown field site, with excellent public transport links and in close proximity to an electric car charging station and park and ride. Infrastar encourages staff and visitor car sharing and 75% of employees live locally to the office thus substantially reducing travel mileage. Staff are actively encouraged to participate in the Cycle to Work Scheme. Infrastar also has a flexible working approach and encourage home working. Our clients and suppliers use our office as a hub to work from to cut down on their own travel/mileage. When travelling for work, Infrastar uses hotel companies that share the same ethos, such as Premier Inn and their Force for Good policy. We have a TerraCycle recycling point for office TerraCycle packaging (crisp packets and chocolate wrappers), which is taken to KC Recycling Glos Longlevens to raise money for charity. Through our G-Cloud service provision, we will continue to improve the fight for climate change by sharing learnings from our initiatives with customers, suppliers and communities, and learning from others’ initiatives to help us formalise our pledge for NetZero.
• Covid-19 recovery:

  Covid-19 recovery

  Infrastar proactively supports and manages the recovery from COVID-19 for existing and new employees and our clients and suppliers, including recently creating a new role and employing an individual left unemployed by the impacts of COVID-19. Our improved workplace conditions mean our staff, clients and suppliers can work from the Infrastar office in a socially distanced environment with sustainable travel, free parking and refreshments. Infrastar installed a Temperature Pass Screening Kiosk to conduct contactless temperature checks to identify abnormal body temperatures with an antibacterial/mask station and COVID-19 office signage. Our new ways of working include encouraging staff to work from home rather than the office (or vice versa) to support their mental and physical health. To support the health of staff affected by COVID-19 and reduce the demand on health and care services, we provide: - private medical insurance covering routine/GP referred services to complement the NHS, including 45 days mental health treatment from day 1 of employment; - a Health Cash Plan, including up to 8 face-to-face sessions with the Employee Assistance Programme and access to MyWellness with: o My Counselling (24/7 counselling support helpline for stress/anxiety, financial concerns, etc.); o My GP Anytime (phone/video direct line to a doctor and prescriptions sent directly to work/home); o My Health Assessments (online health/lifestyle analysis supported by nutrition diaries, stress and fitness programmes plus video guides). Infrastar is invested in our staff, suppliers, clients, customers and the contract workforce’s physical and mental health and wellbeing and have signed up to the Mental Health at Work Commitment. Our G-Cloud service provision will support our Action Plan under that commitment to raise awareness of mask anxiety, loneliness and isolation whilst shielding or isolating, integrating the 'new normal' in the workplace, and relationships and support with engagement and adapting as COVID-19 rules change.
• Tackling economic inequality:

  Tackling economic inequality

  Infrastar is actively engaged in creating diverse contract supply chains. Through our experience, we know what does/doesn't work and share our knowledge and contacts with our suppliers, customers and clients. We have provided many contacts with our bankers, suppliers, and electronic signing package provider to help them to grow and create new business opportunities. We advertise on social media and attend exhibitions and workshops, the most recent being the Remote Working Expo 2022 at London Excel, where we formed many new partnerships and relationships with customers and suppliers. We are Cyber Essentials and IASME certified, abide by NCSC Guidelines and are GDPR certified to action, identify and manage cyber security risks. We are a Prompt Payment Code signatory and believe that cashflow is a significant barrier to business sustainment and growth, particularly with young businesses. We are a strong supporter of educational attainment and opportunities for those facing employment barriers and/or located in deprived areas. For example, we are a NCSC Cyber First member, giving diverse young people the support, skills and experience in cyber security and offer work/student placements and work experience. We work with Laptops for Learning NCLB, Cheltenham Education Partnership and ITSchools Africa to arrange funding and equipment supply. Infrastar is an advocate of apprenticeships, employing 2 apprentices so far, working with local colleges in career advancement. We are proud to be in the top 50 companies in the Gloucestershire Apprenticeship Champions List in The Apprenticeship Guide (Gloucestershire Business News). Infrastar is proactive in helping ex-military and their families transition into civilian life, working with Career Transition Partnership and consistently working towards the Armed Forces Covenant. Half our employees and many of our contractors/suppliers are veterans or spouses/family members of veterans. Our G-Cloud service provision will enable us to share our initiatives with a wider customer/supplier base.
• Equal opportunity:

  Equal opportunity

  Through G-Cloud, Infrastar will share our commitment to reducing the disability employment gap in the contract supply chain and in the workplace generally, helping us as we work towards becoming a Disability Confident Employer. Infrastar supports disabled employees through our flexible working policy, supporting staff to work from an environment that suits their specific needs and requirements. During our recruitment process, Infrastar provides the option to interview via a video call. We have a number of clients and customers with physical disabilities (e.g. requiring a seeing eye dog) that use our offices and we work with them to overcome any obstacles they encounter. We have disabled parking and easy access entry doors and, once our offices are reached, everything is on the same level and easily accessible. Many of our employees and contractors work at secure sites with Disability Confident Leaders who have workplace adjustment processes for people with disabilities, conditions, and cognitive processing differences. The sites have Disabled Employee Networks providing guidance and support to individuals, managers, and leadership on how to create inclusive working environments and offer/host social and educational events. Their Disability and Neurodiversity Teams offer assessments and workplace adjustments for all people with disabilities, health conditions, and cognitive processing differences to minimise barriers to work. Infrastar works with a recruitment company that shares our equality values, implementing strategies such as ‘Women in Technology’ and using diverse interview panels of men and women. The recruitment is not solely CV based, which is evident in our current workforce, where a large percentage were employed through referrals and recommendations from current employees and family members. Although we are not required to, we have a Modern Slavery Policy which emphasises Infrastar’s commitment to preventing modern slavery in the workplace and with our suppliers and customers.
• Wellbeing:

  Wellbeing

  Infrastar has signed the Mental Health at Work Commitment and is implementing its strategies. Through our G-Cloud provision, we will strongly encourage our suppliers and customers to also sign up. Infrastar places huge importance on mental health days, taking staff, suppliers and customers on team meals, private Cineworld screenings and outdoor pursuits. For example, we arrange team visits to one of our favourite charities, Corey’s Farm in Bude, to visit the alpacas and sheep we purchased for the charity, with a hotel stay and evening meal with Corey’s Farm staff. To support our staff’s physical and mental health, we provide: - private medical insurance, including 45 days mental health treatment from day 1 of employment, - a Health Cash Plan (up to 8 face-to-face Employee Assistance Programme sessions) and MyWellness with: o My Counselling (a 24/7 counselling support helpline for stress/anxiety, financial concerns, etc.); o My GP Anytime (a direct line to a doctor via phone/video and prescriptions sent directly to work/home); o My Health Assessments (online health/lifestyle analysis supported by nutrition diaries, stress and fitness programmes plus video guides). Infrastar conducts wellbeing/work satisfaction surveys through our HR package and prioritise and promote an open culture around mental health. Infrastar actively encourages staff living locally to the office to participate in the Cycle to Work scheme and also provide unlimited free healthy snacks and drinks to staff, suppliers and customers working from the office to promote a healthier lifestyle. We conduct regular welfare checks for staff working from home. Staff, contractors and suppliers are actively encouraged through social media and communications to support staff charities and community-led initiatives such as Digibus Gloucestershire. Infrastar explored purchasing a staff defibrillator for emergencies, but the Landlord agreed this was an essential requirement and purchased one for the whole of Avionics House.

Pricing

• Price: £475.00 a transaction
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial equipment available for up to 30 days
• Link to free trial: Available upon application

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@infrastar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.