EG CHECKWARE LTD

CheckWare

CheckWare is a reliable, scalable and secure solution for designing and delivering digital care programs within all diagnostic and therapeutic areas. Features incorporating powerful pathway design tools, coupled with an extensive catalogue of 1300+ commonly used and validated copyrighted assessments, tools and measures, providing structured performance data and dashboards

Features

• Complete Digital care plan delivery and management
• Integrated library of 1300+ validated measures
• Service design and clinical pathway creation tool
• Real time reporting and patient status
• Customised performance dashboards
• Service performance analytics
• Automated care delivery and patient reported outcomes
• EPR and applications integrated with APIs
• Structured data for extraction
• Platform for any medical discipline

Benefits

• Rapid deployment of care
• Reduced administration time paper based service accurate scoring and feedback
• Reduced cost vs paper based pathways
• Increased patient engagement and response
• Reduced waiting times
• Holistic and real time patient status
• Easy and intuitive access for patients and respondents
• Simplify complex integrated care planning and consultation
• Care delivery and business performance metrics available
• Management of design and transformation of clinical services across settings

£5,000 to £1,000,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oyvind.larsen@checkware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

259207452624278

Contact

Øyvind Larsen
+4793006227
oyvind.larsen@checkware.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can integrate with EPR systems and stand alone clinical applications or be used as a stand alone platform with deep clinical data. The tailored dashboards and analytics can be used to support service delivery, design and measurement with business and care focussed metrics
• Cloud deployment model: Private cloud
• Service constraints: Legacy CheckWare versions should be maximum of 2 versions behind the latest configuration available to ensure security and patches remain up to date.
• System requirements:
  • Current functional browser
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The SLA is set at the contract level, in general it is labelled :; A; Critical error; Error that leads to system crash, loss of data or that other critical functions do not work. ; 4 working hours ; ; B; Severe error ; Error that leads to functions not working as described, time consuming to work around.; 12 working hours; ; C; Less severe error ; Error that leads to smaller functions not working as described, but that the Customer can easily work around. ; 5 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: All assistance technology available in current common web browsers is supported
• Onsite support: Yes, at extra cost
• Support levels: This is set at the SLA levels on contracting and is in our standardised support document which can be attached at point of submission.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Activities in standard delivery project:; ; Establishing the installation; The Contractor establishes the installation(s) for the Customer and gives access to functionality.; ; Start-up meeting *; Walk-through of contract; Define organisation, reporting and time line for the introduction project; Agree, describe, approve and implement solution; ; Project meeting* to agree on a detailed solution; The Contractor creates solution description based on the project meeting; The Customer approves the solution description; The Contractor implements solution regarding to approved solution description; ; Training and approval; The Contractor carries out training for the Customers Super User(s); The Customer carries out an acceptance test for the solution based on approved solution description; ; Production start; Handover meeting* with a plan for further cooperation in the form of user support, cooperation meetings and change handling; The Contractor makes the solution ready for production start; The Customer starts using the solution in production
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: Customer can export all items from installation in a structured export to CSV or SPSS. The extraction service can also be provided by CheckWare as a consulting cost.
• End-of-contract process: Upon ending the contractual relationship, Customer data will be deleted from CheckWare’s servers. The Customer has the opportunity to export all relevant data prior to deletion.The extraction service can also be provided by CheckWare as a consulting cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Optimised for mobile devices features are the same with a responsive design for a "bring your own device" specification.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Access for diagnostic purposes is limited to necessary features for the purpose of the service maintenance and administration.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The interface is delivered via web browsers, so is tied to the assistive services built into commonly used web browsers
• API: Yes
• What users can and can't do using the API: The API's are delivered open to customers and are configurable depending on integration level and features/services purchased
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The platform is fully customisable dependent on service to be delivered and clinical pathway design. The service can be built by the customer and is fully customisable to any clinical service, including a service design tool with "drag and drop" pathway building functionality. The user can add their own content and customise the delivery of content, even automating delivery of tools, questionnaires and measures, with content if required. Flagging can be automated using pre set threshold values, an application could be care escalation given a rise in patient threshold markers.

Scaling

• Independence of resources: The service is hosted on a stand alone and scalable web-based platform which automatically increases with user additions and capacity. The complete offering is a schedule in contracting which highlights the increases in capacity with additional volume and additional services which are available to customers as the service scales up.

Analytics

• Service usage metrics: Yes
• Metrics types: Customised service performance data and dashboards can be configured in line with the copyrighted content, data and forms configured within the service design. User can design the level of detail they wish to extract within the service on build or post implementation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: With enabled permissions to the solution, a user can, via the user interface, export collected data to SPSS file format or .CSV format for external use. ; Any research data can be linked up to research servers and Outcome measure data can be transferred to minimum dataset databases, using the export functionality within CheckWare. Data can be de-identified or redacted as required. ; The user can create templates for data export that can be started at a given time, additionally several sets of data extracts can be established and different file formats can be used as required.
• Data export formats:
  • CSV
  • Other
• Other data export formats: SPSS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MPEG
  • .MOV
  • Within chat, multiple additional formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: If the Contractor fails to fulfil the requirements of service levels during a fix testing settlement period, the Customer will receive a calculated refund from achieved service levels. The reimbursement amounts are calculated as a percentage of the monthly payment for the relevant CheckWare product.; ; Deviation from service level:; Up to <0,49> percentage points- reimbursement 2.5%; Up to <2,49> percentage points - reimbursement 5.0%; Up to <4,99> percentage points- reimbursement 10%; Over <5,0> percentage points- reimbursement 15%
• Approach to resilience: Available on request
• Outage reporting: An API auto messaging system; email alert to chosen users; SMS to dedicated personnel chosen by customer

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to support functions is given on a "Needs" basis to support specific items through the support interfaces.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: Valid until July 2026
• What the ISO/IEC 27001 doesn’t cover: Please clarify
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • DCB 0129
  • CAIQ v4
  • DTAC compliant

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CheckWare has an integrated management system consisting of the ISO-27001, ISO-13485 and ISO-14001 standards. These standards include the relevant controls and more. They are externally audited every year

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: CheckWare has an integrated management system consisting of the ISO-27001, ISO-13485 and ISO-14001 standards. These standards include the relevant controls and more. They are externally audited every year
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: CheckWare has an integrated management system consisting of the ISO-27001, ISO-13485 and ISO-14001 standards. These standards include the relevant controls and more. They are externally audited every year
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: CheckWare has an integrated management system consisting of the ISO-27001, ISO-13485 and ISO-14001 standards. These standards include the relevant controls and more. They are externally audited every year
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: CheckWare has an integrated management system consisting of the ISO-27001, ISO-13485 and ISO-14001 standards. These standards include the relevant controls and more. They are externally audited every year

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Reduction of carbon footprint created in face to face appointments, public and personal travel use. Materials and paper based production and replication is reduced using digital information. ISO 14001 certified

  Covid-19 recovery

  Rapidly deployable and configurable remote care packages which have already been proven during pandemic in partnership with the Norwegian Govt

  Tackling economic inequality

  Access to any system via link based system which does not rely on individual ownership of devices and can be deployed to the home to support patient access. In clinic systems can also be included if patients and family do not have their own device or access to the internet.

  Equal opportunity

  Access to any system via link based system which does not rely on ownership of devices and can be deployed to the home to support patient access. In clinic systems can also be included if patients do not have their own device or access

  Wellbeing

  Access to any system via link based system which does not rely on ownership of devices and can be deployed to the home, reduction in stigma for face to face visits and pressure of communication.

Pricing

• Price: £5,000 to £1,000,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Under certain circumstances CheckWare can make a trial version available for "Proof of Concept".

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oyvind.larsen@checkware.com. Tell them what format you need. It will help if you say what assistive technology you use.