CitySwift

CitySwift Explore

Explore blends GPS, scheduling and ticketing data so you can surface the daily network insights you need to drive bus services that support economic, social and environmental goals. This means brand new, constantly updated intelligence at your fingertips to make better decisions that dramatically improve the performance of your network.

Features

• Bus network data analysis with data cleaning and data joining.
• Bus network data visualisation: schedule data, ticketing data, AVL data.
• Bus route performance metrics: punctuality metrics, efficiency metrics, demand metrics.
• Bus network performance metrics, demand metrics and GPS data.
• Bus stop level metrics, bus runtime metrics, bus layover metrics
• Integrates seamlessly with your existing technology infrastructure.
• Understand performance at a network, corridor, route, and stop-level.
• Benchmark multiple operators and route performance.
• Easily export and share data and reports with shareholders.

Benefits

• Identify network issues and meet punctuality and efficiency goals.
• Forward-plan and make decisions at speed and with confidence.
• Share reports to prove investments and collaborate with stakeholders.
• Deliver punctual and reliable bus services matched to passenger demand.
• Analyse mobility patterns to predict future trends and opportunities.

£10.00 to £50.00 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip@cityswift.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

275854360881026

Contact

Philip Lavin
00353851404208
philip@cityswift.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Required data (data to be requested with customer)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide email support via our Customer Success team as well as a chat bot within our product which also directs to the Customer success team. Response times are based on the following priority levels:; ; Highest - 1 business day; High - 3 business days; Medium - 5 business day; Low - To be scheduled into operations
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The web chat is accessible within our platform 24/7 and you will get an automated response which directs users to articles on our help centre. During Monday to Friday 0900-1700 you will receive support via web chat from a person.
• Web chat accessibility testing: N/a
• Onsite support: Onsite support
• Support levels: Each account is assigned an account manager and a customer success manager. Support levels are dependent on the project but usually will include on site workshops and a mixture of online and onsite training as required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding service that includes on-site training with dedicated customer success manager. Demonstrations are done by CitySwift to show how functionality of platform. Work shops are conducted to make sure customer staff are familiar with platform. Customer success manager (CSM) sets up weekly check-ins while customer is using platform. CSM is available during business hours via email / telephone to answer any questions.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Upon termination or expiry (as the case may be), each Party shall return to the other (or if requested, destroy or delete) all Confidential Information and shall certify that it does not retain the other Party’s Confidential Information save to the extent (and for the limited period) that such information needs to be retained by a Party for the purposes of providing or receiving any Services or termination services (as requested following termination) or for statutory compliance purposes following termination
• End-of-contract process: Included in the price of the contract is access to the CitySwift platform with modules agreed in the Module Order form filled out by the customer along with number of routes. Support is available from dedicated Customer Success manager. ; Additional cost: adding more routes / vehicles to platform, bespoke analysis from Insights team, additional modules, extra bonus features to existing modules that are outside the scope of an average update i.e provide additional features

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application should be primarily used on desktop/laptop, however, the application is functional with a mobile.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service interfaces can be seen here - https://cityswift.com/platform#swift-metrics
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None with users of assistive technology. Testing is conducted with our QA department and relevant UI/UX team.
• API: No
• Customisation available: Yes
• Description of customisation: Admin users can add and delete users.; ; Admin and regular users can update their username and password.

Scaling

• Independence of resources: We provide a flexible architecture that dynamically scales the application's resources as needed.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: https://cloud.google.com/docs/security/encryption/default-encryption
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export data represented in graphs by clicking the Export button in the bottom right corner of every graph.; ; Based on the contract user can be given access to their own raw data via data transfer (between cloud vendors), SFTP, or through shared service
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PNG
  • PDF
  • JPG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The platform is available for use by the; Customer during Core Uptime Hours.; ; Standard SLA (may need to be adjusted based on the customers need):; CitySwift agrees to achieve at least 99% Platform Uptime each Quarter.; ; 98.5% – < 99.0%; 5% reduction; 95% – < 98.49%; 10% reduction; < 94.99%; 15% reduction
• Approach to resilience: Available on request
• Outage reporting: Internal monitoring includes email and slack alerting.; ; Customers are made aware of outages via email with Customer Success

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Restrictions across access are done via database and backend service controls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Align with ISO 27001:2013 Information Security standards
• Information security policies and processes: Have an internal information security policy that aligns with industry standards and current applicable legislation. ; To ensure policies are followed, they are reviewed annually, communicated with staff. Staff are trained during onboarding and made aware of reporting procedure. ; CitySwift have a functional reporting structure. Any reports that are made are logged and reviewed and escalated as necessary. ; If policies are not adhered to then grievance procedures are followed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: - Version control across all codebases and applications.; - Major and minor changes are logged through a formalised change management process with bi-weekly CAB reviews.; - Jira service desk is used to operationalise these processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We run through the following steps:; - Identifying Vulnerabilities; - Evaluating Vulnerabilities; - Treating Vulnerabilities; - Reporting Vulnerabilities ; ; how you assess potential threats to your services:; - Tools and monitoring are in place to help assess the severity and impact of a potential vulnerability.; ; how quickly you deploy patches to your services:; - Dependent on vulnerability, however, we expect to fix and deploy all instances with fixes immediately after a vulnerability is identified.; ; where you get your information about potential threats from:; - From our internal monitoring tools/alerts and subscriptions to security newsletters and working with our security pentest supplier.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: - Identify potential compromises using:; Virus scanning on all instances using ClamAV.; TLS versions with a restricted cipher suite; Firewalls that block malicious requests; DDOS protection; ; how you respond when you find a potential compromise:; - We respond to issues using the following structure:; Identifying Vulnerabilities; Evaluating Vulnerabilities; Treating Vulnerabilities; Reporting Vulnerabilities ; ; how quickly you respond to incidents:; - Response to incidents is dependent on severity. High and medium-rated incidents are worked on and treated immediately. To date in high priority issue found has been fixed on the day of discovery.
• Incident management type: Supplier-defined controls
• Incident management approach: We adhere to the following steps:; 1: Incident logging.; 2: Incident categorization.; 3: Incident prioritization.; 4: Incident assignment.; 5: Task creation and management.; 6: SLA management and escalation.; 7: Incident resolution.; ; whether you have pre-defined processes for common events:; We have pre-defined processes for common incidents, mostly encompassing data.; ; how users report incidents:; Users (assuming our customers) have a direct line to our customer support, along with the use of Intercom, our direct support chat client in the application.; ; how you provide incident reports:; When applicable to the customer these are shared via email from customer support.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  CitySwift is helping bus operators to fight the climate crisis by using data technologies to strategically improve public transportation, making more sustainable modes of transportation more efficient and user-friendly.; ; How CitySwift are creating a greener future; ; CitySwift’s original technology platform enables the collection of large amounts of information across transport networks, including buses, trams, and trains. They monitor statistics like passenger numbers, peak locations and usage, delays, and more. CitySwift then organise, analyse, and utilise this data to offer two major benefits to transit authorities: increased efficiency and improved passenger experience.; By helping networks to optimise routes, stay on schedule, and avoid crowding, CitySwift’s technology increases the number of people using public transport. In fact, every 15% boost in bus punctuality results in 7.5% greater passenger demand. In a city like London, where two million people ride the bus every day, that’s 150,000 extra people choosing the bus over driving or grabbing a taxi—the environmental impacts of which are significant. Shared transit is by far the cleanest, greenest way to travel.; ; Bringing a green future into the present; ; CitySwift’s technology is already being used to anticipate the transition from diesel buses to 100% electric. Several of CitySwift’s customers in the UK have committed to making this transition in the near future—but these changes are logistically challenging. Charging times and locations, driver change-over, mileage, power usage; these all complicate roll-out. Everything from a hilly road to a hot day could affect how long a bus battery will last. CitySwift see this as an opportunity for data collection to inform electric bus route planning. The tech will be integral to scaled deployment of electric bus fleets in the UK and beyond.
• Covid-19 recovery:

  Covid-19 recovery

  n/a
• Tackling economic inequality:

  Tackling economic inequality

  n/a
• Equal opportunity:

  Equal opportunity

  n/a
• Wellbeing:

  Wellbeing

  n/a

Pricing

• Price: £10.00 to £50.00 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip@cityswift.com. Tell them what format you need. It will help if you say what assistive technology you use.