Bentley Systems (UK) Limited

Reality Modeling Cloud Service

Bentley's Reality Modeling Cloud Service turns photos/laser scans into photorealistic, georeferenced, scalable reality models used as the actual context for engineering workflows. This high-performance service automates the production of 3D models of any size/precision without high-end hardware or specialised IT support and it offers a secure online storage/collaborative platform.


  • Cloud processing of reality data
  • 3D reality models creation
  • Multiresolution mesh-structure enabling dynamic navigation in models of any size
  • Unlimited scalability
  • Parallelised computation
  • Secure cloud hosting of reality models
  • In-Browser visualisation; comparison of 3D/2D Reality Data
  • In-Browser measurements of objects in Reality Data
  • Desktop and Mobile (Android/iOS) applications to submit Projects


  • Enable quick/automatic creation of 3D reality models from photographs/laser scans
  • Scalable and parallelised cloud processing service for all reality data
  • Produce highly accurate, photo-textured, multiresolution meshes
  • Render actual assets and infrastructure detailed context
  • Web, desktop and mobile 3D viewers
  • Easily share reality models with stakeholders inside/outside your organisation
  • Render actual assets and infrastructure detailed context
  • Web, desktop and mobile 3D viewers
  • Easily share reality models with stakeholders inside/outside your organisation
  • Collaborate with team members in web-based reality data viewer


£4,100 an instance a year

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

2 9 4 6 4 3 2 0 6 4 3 7 8 8 2


Bentley Systems (UK) Limited Andy Bowles
Telephone: +44 7919 892183

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Bentley's offerings such as:
- AssetWise ALIM
- ProjectWise
- OpenCities Planner
- Reality Modeling Cloud Service-Lot 3
- iTwin-enabled services
- ProjectWise ContextShare
- MicroStation;
- AECOsim Building Designer;
- OpenRoads;
- OpenRail
and other.
Cloud deployment model
Public cloud
Service constraints
This service is offered as a hosted service, running on Bentley's Cloud, using Microsoft Azure servers.
System requirements
All requirements covered with the offered service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are covered by SLA and are based on priority. P1 - Availability Support 24x7 - Response 1 Hour - Resolution 4 Hours - Update Interval - 1 Hour P2 - Availability Support 24x5 - Response 2 Hours - Resolution 1 Day – Update Interval 4 Hours P3 - Availability Support 24x5 - Response 4 Hours - Resolution 10 Business Days - Update Interval 1 Day P4 - Availability Support 24x5 - Response 8 Hours - Resolution Mutually Agreed - Update Interval Mutually Agreed
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Our initial level is SELECT that, along licensing and content access benefits, gives access to the Support team and Product Upgrades. Bentley offers a Success Plan which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications. With this plan you also get a designated Success Manager to act as your single point of contact for the execution of the service and to assist you to overview the Prioritised Incident Support and Response to any issues that may arise.
Support available to third parties

Onboarding and offboarding

Getting started
After the service access is activated, the user's fulfilment contact can grant rights to project owners, who can upload their acquired data and set reconstruction tasks. Users can learn how to use the service through visualising online tutorials, and Bentley can deliver dedicated training sessions on the web or on-site at extra costs.
Service documentation
Documentation formats
End-of-contract data extraction
Users can download their data, including photos, point clouds and reality meshes, at any time during the duration of the agreement.
End-of-contract process
Upon termination of your Reality Modeling Cloud Service subscription, Bentley will keep your data accessible for a short period of time (maximum 30 days) before discarding them. The User will be entitled to download all remaining data from the ProjectWise ContextShare Repository before the termination, or during the following 30 days.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
Several functionalities are only available on the desktop (Windows) application such as:
- input of LiDAR point clouds
- surface constraints
- less output formats on the mobile
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
ContextCapture REST API:
-Create and Delete workspaces
-Get a workspace's properties
-Create, Submit, Cancel and Delete jobs
-Get a job's progress
-Get a job's properties

Reality Data API:
-Create, Delete, Update Reality Data
-Get Reality Data properties
-Associate and dissociate Reality data to an iTwin
-Get list of an iTwin's associated Reality data
-Get access keys to write to or read a Reality Data
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Using the API buyers can integrate the service in custom applications. For instance, users can develop their own mobile application and submit reconstruction tasks to Bentley's Reality Modeling Service.


Independence of resources
Systems are logically separated in a virtual cloud environment. All systems are monitored in real-time for performance and availability. The system has automatic scaling capabilities which dynaically allocate resources based on the actual demand.


Service usage metrics
Metrics types
Every project provides an estimate of the forecasted consumption as well as the actual consumption after production.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
Data at rest is encrypted via AES-256.
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The included ProjectWise ContextShare service allows users to access their secure repository through an in-browser user interface, to upload, delete, download , stream in other Bentley Connect applications and share their data.
Data export formats
Other data export formats
  • Scalable Mesh (3SM)
  • 3MX
  • DGN
  • OBJ
  • FBX
  • 3D Tiles (cesium)
  • I3s
  • LAS
  • OPC
  • POD
Data import formats
Other data import formats
  • Scalable Mesh (3SM)
  • 3MX
  • OBJ
  • I3S
  • FBX
  • 3D tiles (cesium)
  • LAS
  • OPC
  • POD
  • OMR

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Logging of service, user, file integrity monitoring, and network intrusion detection are logged and correlated to detect suspicious network behavior. Bentley and Azure provide tools to protect against data leaks. IT tools such as CrowdStrike are used to detect suspicious activity and protect against data leaks.

Availability and resilience

Guaranteed availability
As per the SLA attached in the Services Definition document in Lot 2.
Approach to resilience
All services deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
Outage reporting
Planned and unplanned outage notification emails are sent to registered users for affected systems. A public dashboard is also available to check the status of the service.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Bentley follows a role-based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Bentley's Data Security Architecture is designed using industry standards and best practices such as NIST. Various products and services are operated under ISO 27001, SOC, CSA Star, and others. The services are provided from ISO27001 certified data centres.
Information security policies and processes
Bentley's Information Security policies are designed utilising ISO 27001, SSAE16, ITIL and CSA frameworks. Several SaaS offerings are ISO 27001 certified and others are SOC2 certified.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and Change Management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
IDS/IPS is active on the network perimeter and on selected systems under the scope for SOC2 certifications. Bentley has an Incident Management Service Plan that includes cybersecurity events.
Bentley can quarantine any system on demand and will do so based on its incident response process. In the event of an incident, Bentley's incident response plan is compliant with GDPR requirements. Information security events will be assessed and a decision will be made if the event should be considered a security incident. Reporting requirements shall align with the corporate Incident Response Plan.
Incident management type
Supplier-defined controls
Incident management approach
The Incident Management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Bentley’s mission is to leverage our leading software and services to drive impact through the world’s infrastructure – advancing both the global economy and the environment for improved quality of life. As part of our Environmental, Social, & Governance (“ESG”) strategy, we are committed to managing our business in a way that enhances the environmental impacts of our products and mitigates environmental risks from our operations. Our Environmental Policy details our commitments to Environmental Responsibility and the ways in which we expect our colleagues to act to drive progress on our ESG strategy. Bentley expects all colleagues, visitors, vendors, and suppliers to follow the below practices in order to drive progress on Bentley’s ESG strategy. Bentley's Environmental Policy is here:
Covid-19 recovery

Covid-19 recovery

When the world locked down to combat the COVID-19 virus, we took immediate action to ensure our colleagues had the equipment and resources they needed to work from home, which also enabled success for our users. Our global task force provided continuous communication, education, and support services to our colleagues. Their well-being fueled our response plan, and we created learning resources to support them throughout the pandemic. These resources included guides and practices for managers to lead virtually with empathy, tips for maintaining team collaboration, and resources and support for colleagues to maintain a healthy work-life balance.
As the pandemic continues, and work flexibility is seen as the key to success for the business and our colleagues’ wellbeing, we’ve introduced the Infrastructure Empowered Workforce Plan (IEWP). The IEWP is built on a solid foundation of trust. Colleagues are empowered to make responsible and effective choices on the right balance between working from the office and remotely. This plan does not require colleagues to come into the office at any specific frequency. Rather, it provides colleagues the flexibility to make these choices with their manager and within their teams to achieve business success and maintain a high level of productivity and engagement.
Tackling economic inequality

Tackling economic inequality

As a global company with colleagues of different cultures, backgrounds, and perspectives based in more than 40 countries worldwide, our diversity is what makes us successful. We have developed strategies and programs focused on increasing diversity and equity, as well as fostering a culture of inclusion and wellbeing in the workplace. These initiatives include building a pipeline of diverse candidates by recruiting at and partnering with Historically Black Colleges and Universities.
We also partner with educational and professional organisations to provide internships, scholarships, grants, and projects that support groups underrepresented in technology.
Bentley has active and engaged colleague resource groups within the Inclusion, Diversity, and Equity Alliance (IDEA) that have allowed colleagues, during this pandemic, to join their peers from all regions and departments with the goals of building community and fostering diversity and inclusion. IDEA currently has four focus groups open to all global colleagues: OpenPride, OpenAbilities, People of Color in the U.S., and Women at Bentley. IDEA has been a platform for education and a place to securely have difficult discussions about racism, discrimination, and bias through book clubs, panel discussion, speakers, and global awareness events. Members of executive management are key sponsors of each focus group and have been instrumental as sounding boards and in providing access to resources and the executive team.
We have implemented robust training with topics focused on respect in the workplace, identifying and overcoming bias, and anti-discrimination. We have held interactive sessions with our executives, emerging leaders, and talent acquisition in fostering diversity, equity, and inclusion and eliminating unconscious bias, and have implemented training for hiring managers to ensure fairness in the interview process.
You can find additional information, including our commitment to anti-slavery on our ESG website:
Equal opportunity

Equal opportunity

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, colour, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.


As a company, it is our goal to ensure our colleagues know they are supported and valued as the first order of business.
Therefore, our Talent Management strategy puts colleagues at the centre of the workplace at Bentley. We focus on enriching colleague experience and creating memorable, meaningful, and purposeful connections. We invest in developing an impactful experience that reflects the company’s mission and values. We build practices and programs that deliver on engagement, recognition, communication, and development while rewarding colleagues through our robust total rewards package.


£4,100 an instance a year
Discount for educational organisations
Free trial available
Description of free trial
The free trial is granted for 30 days, with full access to our cloud service, with full capabilities. To take advantage of it the user must use unique credentials provided by Bentley Systems. The data will be processed and stored within the trial environment and is accessible by Bentley Systems.
Link to free trial
Access to the test environment will be setup to meet the requirements of each user.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.