SEP2 LIMITED

Proofpoint Essentials

Proofpoint Essentials is a Secure Email Gateway (SEG) that includes AV antivirus, spam detection and authentication controls (SPF, DKIM and DMARC). Essentials does sandboxing of attachments and URLs as well as URL rewritting. Block advanced phishing, malware and imposter attacks with Proofpoint Essentials.

Features

• Spam Detection
• End User Digest
• Reporting
• Email Authentication
• Attachment Sandboxing
• URL Sandboxing and Rewriting
• Encryption
• Business Continuity for Email using the Emergency Inbox
• Data Loss Prevention
• Email Archive

Benefits

• Improve email hygiene to increase productivity
• Reduce workload on admins with a self service quarantine option
• Allows data driven decisions on impoving secuirty posture
• Reduces domain based identity deception to minimise fraud
• Blocks targeted attacks over email
• Increases efficacy of blocking threats and protects user clicks
• Maintain privacy of email communications for confidential content
• Ability to keep using email during a mail platform outage.
• Reduces financial and reputational damage caused by data loss
• Retain copies of all emails to ensure compliance

£20.86 to £29.66 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@sep2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

301606309350354

Contact

sep2 sales team
03300437372
sales@sep2.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Extension to messaging platform services – eg On Premise Exchange, Office 365, Google Workspace
• Cloud deployment model: Community cloud
• Service constraints: No
• System requirements:
  • Capability of routing email to a Proofpoint email gateway.
  • Valid delivery destination for email filtered by Proofpoint.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "P1 First Response - 1 hour; P2 First Response - 4 business hours; P3 First Response - 8 business hours; P4 First Response - 16 business hours"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Support is included in quotes provided for the related Proofpoint products. There is Self Service Support, Platinum Support and Premium Support. Customers with Platinum Support or Premium Support also have the ability to purchase the optional Global Add-On. A Technical Account Manager can also be provided at an extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Proofpoint Professional Services provides an implementation service. Each customer is aligned with a Professional Services consultant who will onbaord them. There is also online training and documentation provided as well as access to the articles, forums, etc. in the Proofpoint community portal.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction tools driven by customer.
• End-of-contract process: Implementation is included in the price of the contract and there is no additional charge for offboarding. At the end of the contract the service ceases to function.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The experience of the Proofpoint email filtering service will be the same no matter how email is accessed (e.g. via desktop or mobile mail clients).
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Administrators can connect to an admin GUI to configure settings. End Users will not be aware of the majority of the email filtering that takes place. End Users may receive an End User Digest email that lists certain types of email addresssed to them (e.g. bulk) that has gone into quarantine since the last digest was generated. End Users may also be given access to the End User Web Application where they can release certain type of emails from quarantine and maintain their own safe and block lists.
• Accessibility standards: None or don’t know
• Description of accessibility: Using a web browser.
• Accessibility testing: Access is via a web browser, so standard web browser accessibility options apply.
• API: Yes
• What users can and can't do using the API: Admins can configure an API so that reporting details from Proofpoint email filtering are fed into a SIEM tool.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Each customer has a separate email filtering cluster just for them as well as their own dedicated IP addresses. The cluster for each customer is sized according to the compute resources needed to handle their mail flow and this can be adjusted if mail flow volumes change.

Analytics

• Service usage metrics: Yes
• Metrics types: Various reports are generated on things such Inbound Email Summary, Inbound Spam and Bulk Summary, Inbound Threat Summary, Outbound Email Summary.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Proofpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: AES 256 bit encryption
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data extraction tools driven by customer.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://www.proofpoint.com/sites/default/files/general_terms_hosted_services_sla_-_mar_2016.pdf
• Approach to resilience: The services run in active/active mode between a pair of gegraphically-diverse co-location facilities.
• Outage reporting: https://www.proofpoint.com/sites/default/files/general_terms_hosted_services_sla_-_mar_2016.pdf

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: All access to the Proofpoint production environment, where services are hosted, is via a 2FA encrypted VPN and granted based on role.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II audit report, available here: https://go.proofpoint.com/soc2_report_request.html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The Proofpoint security program is led by the Proofpoint CSO. The program is based on identifying and mitigating risk to our personnel, the organization and the customer.
• Information security policies and processes: Proofpoint's information security program is aligned with the requirements of NIST 800-53 and ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Proofpoint has a documented change management policy that includes requirements around documented change tickets and review and approval by the Change Review Board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Proofpoint performs internal and external vulnerability scanning and remediates applicable findings in line with the Proofpoint patch management policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proofpoint has distributed monitoring in place for availability, performance, capacity and security. Alerts are directed to a 24x7 NOC or SOC for review, remediation and/or escalation.
• Incident management type: Supplier-defined controls
• Incident management approach: Proofpoint has a documented Incident Response Plan that includes procedures to detect, investigate, remediate and communicate security incidents. A trained IRT team is responsible for the maintenance of the program.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  SEP2 are currently exploring the impact of their business from a climate change perspective, and are intending to create an internal working group across the organisation to consider the ability for SEP2 to become B-Corp certified, which incorporates a specific element in relation to climate change and becoming carbon neutral.
• Covid-19 recovery:

  Covid-19 recovery

  NA
• Tackling economic inequality:

  Tackling economic inequality

  SEP2 have invested heavily in our apprenticeship scheme, working with local learning and education providers within the Leeds and London regions. Currently, SEP2 have 3 technical-focused apprenticeship tracks, facilitating the increase of skills and knowledge across the 16-21 age range, providing apprenticeships covering cyber security, digital marketing and technical sales.; The apprenticeship programme is aimed at enabling those from disadvantaged backgrounds, or in areas where there are a known skills shortage, such as the cyber security sector. ; All of the apprenticeship programmes follow a defined education process, and result in the apprentice having a number of industry-based and education-based certifications and qualifications.
• Equal opportunity:

  Equal opportunity

  SEP2's senior leadership team have committed to creating a working group that addresses the inequality often seen in STEM-based subjects and organisations such as SEP2 whose work is within the cyber security sector. SEP2 have worked with local education partners to address female interest within STEM subjects, and are proactively working with partners to increase interest within digital and technology-based careers.
• Wellbeing:

  Wellbeing

  SEP2 take the wellbeing of our employees as a core principle. We say that SEP2 are "Tech Driven" and "People Powered" - our people are one of our most important resources. SEP2 have a People Team, whose primary role is to ensure that our employees have the resources they need to be successful, both within the workplace and beyond. SEP2 offer employee benefits which include a Cycle to work scheme providing access to affordable bicycles and accessories, a Tech-Scheme, providing access to leading technology through a salary sacrifice scheme, as well as a benefits platform that provides discounts and savings across a huge range of highstreet shops, for example 5-10% pre-paid discount cards for main supermarkets, helping the SEP2 team combat the cost of living crisis. In addition to the above benefits, the SEP2 owners have introduced an Employee Share Ownership scheme, offering over 10% of the ownership of SEP2 to employees over the coming 3 years.

Pricing

• Price: £20.86 to £29.66 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited time period to try the solution.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@sep2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.