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Kin and Carta

Microsoft Customer Insights Analytics Enabler

Microsoft’s Dynamics 365 Customer Insights “Customer Data Platform” enables businesses to use analytics to improve marketing performance, reduce customer churn, increase cross/up sell. We'll identify how an analytical model could help, then build and train this model in Azure Machine Learning and integrate this into your Customer Insights solution.

Features

  • Review data to spot/qualify the opportunity for an analytical model
  • Build and train an analytical model in Azure Machine Learning
  • Integrate Azure Machine Learniong model with Dynamics Customer Insights
  • Handover of model to internal teams
  • Roadmap for further opportunities

Benefits

  • Reduces analytical workloads thorough automation
  • Could reduce customer churn, increase upsell/cross-sell, attract more customers
  • Improves internal skill set in Azure Machine Learning
  • Creates actionable insights

Pricing

£380.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.sector@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 0 4 4 9 2 4 7 6 4 6 2 7 2 3

Contact

Kin and Carta James Davis
Telephone: 07914966898
Email: public.sector@kinandcarta.com

Planning

Planning service
Yes
How the planning service works
By helping buyers analyse the current data sources they use to gather their customer data, we help them create a plan which enables them to build out an implementation strategy. This strategy helps to ensure all data sources are taken into consideration
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Customer Insights
  • Microsoft Azure

Training

Training service provided
Yes
How the training service works
We work closely with our clients and partners to ensure that we’re not just delivering, but building capabilities and upskilling teams. As we identify training needs throughout our engagement, our highly experienced resources work closely with you to embed best practices, coach, and upskill digital teams. We ensure that the knowledge we gain through each phase of delivery is transferred to your team in accessible and re-usable formats, supported by 1-to-1-or-more knowledge transfer activities such as workshops or pairing. Our aim is to super-charge our clients’ capabilities so that the products and services we implement are able to be supported in a BAU capacity by our clients’ teams.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Security testing
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
As we work with your team to discover, define and develop your cloud products and services, considering the long-term plan for operation and support will be key in achieving its outcomes and meeting organisational service resilience standards.

As the product or service evolves towards live, our team will work with your product and operational leaders to ensure that there is clarity in the desired operational KPIs, and the operational model through which it will run. This will inform a clear set of functional and non-functional requirements that ensure the service is built with resilience and operation in mind.

We can play various roles in support; from advising on the appropriate operating model to ensure service resilience, training your existing support function, through to putting in place dedicated teams with well defined SLAs to execute on the model.

We have a wealth of experience supporting cloud platforms and products, delivering high criticality support at 2nd and 3rd line, up to 24/7, using both in-team DevOps enabled support and dedicated service desks.

Service scope

Service constraints
As the software that this offering relates to is managed and provided by Microsoft, their terms of service govern the use of the platform.

Our strategy service has no service constraints attached.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Typical SLA response times:
P1 (Critical) - 15 mins response, 1 hr target resolution
P2 (High) - 30 mins response, 4 hour target resolution
P3 (Medium) - 3 hour response, 8 hour target resolution
P4 (Low) 5 hours response, 16 hours target resolution
P5 (Change) - 8 hour response, resolution at next scheduled release, case by case
Out of hours is available - SLA agreed based on needs.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Kin + Carta operates a support service desk that can work to agreed SLA terms. Our standard support service operates during normal UK business hours, with the option for extended hours or complete 24/7/365 where required. We operate with standard response and resolution times built into an SLA, operating a tierd support structure. The terms of the SLA can be bespoke depending on the requirements of the service. In addition to service desk engineers and 2nd/3rd line engineers, we also include a Service Manager who has operational responsibility for the overall service.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Office, Dynamics, Azure, AWS, GCP, G-Suite, Optimizely, Full Story

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Equal opportunity

Equal opportunity

Equal opportunity

Equal opportunity Equal opportunity Kin+Carta recognises that there are significant skills shortages in DDaT generally in the UK, across all geographies - in addition, the tech sector is not a diverse industry, with many underrepresented groups including women, people of colour, and those with a disability. To help address this issue we launched a comprehensive IDEA (inclusion, diversity, equity and awareness) programme in July 2020, with the goal for our business to be as representative as the communities in which we work (London, Manchester, Liverpool and Edinburgh). This involved a review of our recruitment and progression processes and resulted in increased focus on hiring from underrepresented groups, and additional assistance with career development progression for underrepresented groups. Through this contract, we would continue our efforts to address skills shortages and provide employment, development and progression opportunities for underrepresented groups in our sector, through offering work experience, our internship programme and skills development training. We currently have robust training programmes across our departments including on-the-job coaching, as well as initiatives such as women leadership and BAME accelerator programmes. In 2022, as part of the K&C Academy, we will be supporting a minimum of 10 funded technical apprenticeships. Our academy will train and educate new employees to become the developers and engineers of the future. We will be implementing further programmes including: - Junior talent accelerator programme, which sees junior talent from all backgrounds hired into the business and led through an intensive training programme; - Multiple learning paths programme for more experienced people; - Partner certification programmes in Google, Microsoft and Amazon; - Leadership development including leadership team coaching.

Pricing

Price
£380.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.sector@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.