Energy Management Software
Comprehensive energy management, procurement and accounting software & solutions. Monitoring and targeting, invoice validation, recharging, carbon and ESG tools, pdf reading, query management. Covering all utilities and custom utilities. Reporting on usage, cost and carbon. Prevalent in public sector (local authorities, education, blue light) and third sector (housing associations, charities).
Features
- Energy monitoring & targeting (M&T)
- Bill / Invoice retrieval and validation (EDI, PDF)
- Automated data collection (AMR)
- Energy & carbon reporting / analytics / Power BI
- Tenant billing / recharging
- Budget setting / cost forecasting
- Portfolio / asset management
- Industry & market data
- Integrations / API (CRM, Financial, Maintenance & Asset management)
- Environment, Social, Governance solutions (ESG)
Benefits
- Understand and reduce energy usage and costs
- Validate supplier invoices
- Collect, store and interrogate energy data
- Meet obligatory compliance reporting objectives
- To provide recharging or on-billing to tenants or internal allocation
- Forecast future utility costs or set financial budgets
- Store of of all your portfolio assets and associated data
- Enabling transfer of data between other internal & external systems
- Integrate with other software for alignment of data sources
- Environmental and sustainability solutions to meet ESG requirements
Pricing
£0 to £3,750 a licence a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 1 7 4 4 8 8 6 2 5 4 1 0 3 7
Contact
SYSTEMSLINK 2000 LTD.
Alan Fordham
Telephone: 01234 988855
Email: sales@systems-link.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Other services available
- Cloud deployment model
-
- Public cloud
- Hybrid cloud
- Service constraints
- Set maintenance windows for patching Sunday 1am-3am
- System requirements
-
- Modern web browser
- Mobile device for 2FA
- Single Sign On service (e.g. Azure) (Optional)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- First response for Priority 1 and 2 calls within half an hour. Resolution for Priority 1 less than 2 hours. Resolution for Priority 2 less than 8 hours. Equivalent response times available at weekends by arrangement.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Full reactive software support is included as standard, covering all aspects of software use including technical.
Additional tailored training is provided on a bespoke basis, online or in person, at additional cost. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a comprehensive implementation service. This involves documenting project objectives and providing a bespoke implementation plan. This will include Training (in person or online), access to a suite of user guides and videos.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- The user has the capability to download all data from the front end of the software.
- End-of-contract process
-
Assistance to extract all data in a usable format as required.
Where required this will be planned and resourced by the delegated Implementation Project Manager.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile access provided to a limited version of the software. Full access requires desktop access.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- A variety of open APIs exist however bespoke integrations may be specified as required.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
-
Customising the software is available with the standard package, including:
View, templates, fields, custom build reports. Beyond this bespoke software developments can take place on a request basis.
Scaling
- Independence of resources
-
Investment and infrastructure design. Platform is designed to operate and deliver service for the maximum volume of users at full demand. Once the platform reaches its capacity a new platform is created and process repeated.
We assure that user demand does not impact other users through the use of service credits.
Analytics
- Service usage metrics
- Yes
- Metrics types
- System availability, system updates, security incidents, service desk call statistics
- Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users export data using a library of front end reports or from creating bespoke report from pre-existing queries.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Ability to login to system and access core application is 99% available
Core Operational hours: 8am - 6pm
Maintenance window - Sunday 1am-3am and by prior notification (e.g. critical vulnerability patching) - Approach to resilience
- Using multiple AWS Availability zones and other data storage facilities. Further details available on request.
- Outage reporting
- Outages are reported by the Service team to the clients via email or phone call depending on the clients preference. We provide a dashboard, however this is not public, but secure access is provided through user defined permissions.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Management interfaces are covered using secondary accounts (e.g. admin accounts) and with Single Sign On and MFA enabled
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS
- ISO/IEC 27001 accreditation date
- 26/02/21
- What the ISO/IEC 27001 doesn’t cover
- ISO covers all aspects of services
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Information security within the organisation is the responsibility of the Compliance Director (CISM certified). Policies are backed up by the Employee Handbook and HR procedures.
The IT Infrastructure team operate standardised environments and report into the Compliance Director.
Compliance Director reports into the Chief Technology Officer with a dotted line to the Chief Executive for Security topics.
Security policies are technically implemented in order to provide a consistent baseline. End user training and education programmes feature strongly.
External review of policies is annual
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Organisation operate ITIL based approach to IT Service delivery which includes configuration controls of the Infrastructure (Infrastructure as code).
All changes to systems go through change control with appropriate approvals including change board. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
All services run a recognised vulnerability scanner (Nessus Tenable) which report into a central dashboard.
NCSC guidelines are followed with all High and Critical vulnerabilities resolved within 14 days.
Threat Intelligence is through automated tools (Nessus Tenable) and supply chain notifications. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
EDR product is in place on all servers and endpoints.
Reports real-time to a 24x7 control room with automated playbook controls such as immediate isolation of endpoint in event of an encryption event. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Organisation follows ITIL defined procedures for triage and prioritisation.
Incidents are reported via the portal or email and a ticket number is provided. Incident reports are provided to the Service team.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
As part of the Inspired PLC group of companies, SystemsLink's approach to fighting climate change goes beyond the standard recommendations to ensure that we are leading by example. Below we have outlined our environmental policy as well as our legislation and further accreditations that we have received in relation to protecting the environment and reducing our carbon footprint.
Inspired PLC has an active environmental management plan certified to ISO 14001 which includes the setting of greenhouse gas emission reduction targets and the collection and monitoring of utilities and waste data. We are committed to going beyond these targets by developing and implementing a plan to make our business carbon neutral.
We aim to lead by example, below are some of the policies and practices we have adopted:
- Implement best practice from the GRI, CDP and PRI as well as ensuring all employees are paid at least the real living wage;
- As the only independent UK Energy Advisor that must comply with SECR the group will continue to set the standard for how a Corporate Energy Consumer should comply with this obligation;
- ESG & TCFD reporting to a level that surpasses many FTSE 100 organisations;
- Embed the UN Sustainable Development Goals into our company culture.
Green Economy Mark
Inspired PLC has recently been awarded the London Stock Exchange's Green Economy Mark in recognition of our environmental and strategic advice, service and support to customers. The Green Economy Mark allows greater visibility for investors interested in Green Economy activities and recognises those companies that are contributing to a greener and more sustainable economy. - Covid-19 recovery
-
Covid-19 recovery
As part of the Inspired PLC group, SystemsLink have a full Business Continuity and Disaster Recovery Policy. This covers our staff, technology and operations, and sets out our response in the event a disruptions such as the COVID-19 pandemic.
During the pandemic, written policies and procedures where communicated to all staff as they transitioned to remote working.
We carry out regular surveys and risk assessments to ensure that our employees’ home environments are suitable for carrying out their role and provide additional equipment and support, as necessary. We use online communication and collaboration tools such as Microsoft Teams to overcome the challenges of working at a distance.
We’ll provide all training , support, account and contract management via remote tools, as well as standard email and telephone/videoconference communication methods.
By following the guidelines set out in our policy and using secure IT systems already in place, we have successfully transitioned without any measurable loss of service continuity. We will continue to deliver a high quality of service by reviewing our arrangements regularly to ensure that they meet your business needs. - Tackling economic inequality
-
Tackling economic inequality
To tackle economic inequality and improve individuals carbon footprint, we have developed the 'SDGme' app.
With the increase in energy prices having a direct baring on the economic uncertainty and inequality, users are able to track their sustainability and drive behavioural change to reduce consumption and cost of their energy bills.
“A blueprint to achieve a better and more sustainable future for all” - is the ambitious aim behind the United Nations’ 17 interlinked SDGs. In recognition of the increasing importance placed on issues such as sustainability, inequality, poverty and climate action.
Whether that’s switching off a laptop overnight or cycling to work rather than driving; each action is linked to specific Sustainable Development Goal (SDG) and has a carefully calculated carbon and cost savings. Users can then explore their cumulative savings and see how their positive actions contribute to individual SDGs. - Equal opportunity
-
Equal opportunity
As part of the Inspired PLC group, Systemslink has an active and adaptable policy with regards to equal opportunities and diversity. We acknowledge the multicultural and diverse nature of the workforce and society. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility.
All staff receive the company handbook which sets out a comprehensive equal opportunities policy and additional information on bullying and harassment and the internal procedures to raise a query or report an issue with respect to these matters.
We recognise that discrimination in the workplace in any form is unacceptable and in most cases unlawful. Our policy seeks to ensure job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this throughout all areas of employment. This includes recruitment and selection, training and development, benefits, rewards and promotion, dealing with grievances and disciplinary issues.
Our policy complies with current legislation. We review it regularly and will update it if the law changes. All changes are reflected in our staff handbook that is in addition reviewed annually or as required, whichever is soonest. However, we recognise that equality of opportunity is best achieved by day-to-day commitment from everyone. We offer support and training where necessary to achieve and maintain this. - Wellbeing
-
Wellbeing
the Inspired PLC group, continually seeks to improve our employees health & well-being. We aim to go above and beyond our legal obligations, regularly assessing the budget that should be made available per employee for wellness and wellbeing compared to performance-related pay.
All our employees have access to a confidential Employee Assistance Program provided by a specialist third party. The service includes a Health Risk Assessment tool (HRA), which offers information, advice, training and assistance to help people deal with events and issues in their everyday work and personal life. This is also available to employees' immediate family. Furthermore, through this system, employees can access an information service covering topics such as debt management, lawsuits, consumer or property disputes, and medical information on a range of health related issues.
We have also partnered with Unmind, a workplace mental health platform that is 100% confidential and can be accessed anywhere, anytime. It helps employees track, assess, and understand their well-being with tools, training and assessments, and a wide variety of activities. It focuses on seven key areas: fulfilment, coping, calmness, happiness, connection, health, and sleep. Employees can access self-guided programs, exercises and clinically backed insights.
Pricing
- Price
- £0 to £3,750 a licence a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
Use contact form to arrange a trial.
All Unify apps are included.
Duration by agreement, typically 6 weeks. - Link to free trial
- https://www.thisisunify.com/