SYSTEMSLINK 2000 LTD.

Energy Management Software

Comprehensive energy management, procurement and accounting software & solutions. Monitoring and targeting, invoice validation, recharging, carbon and ESG tools, pdf reading, query management. Covering all utilities and custom utilities. Reporting on usage, cost and carbon. Prevalent in public sector (local authorities, education, blue light) and third sector (housing associations, charities).

Features

  • Energy monitoring & targeting (M&T)
  • Bill / Invoice retrieval and validation (EDI, PDF)
  • Automated data collection (AMR)
  • Energy & carbon reporting / analytics / Power BI
  • Tenant billing / recharging
  • Budget setting / cost forecasting
  • Portfolio / asset management
  • Industry & market data
  • Integrations / API (CRM, Financial, Maintenance & Asset management)
  • Environment, Social, Governance solutions (ESG)

Benefits

  • Understand and reduce energy usage and costs
  • Validate supplier invoices
  • Collect, store and interrogate energy data
  • Meet obligatory compliance reporting objectives
  • To provide recharging or on-billing to tenants or internal allocation
  • Forecast future utility costs or set financial budgets
  • Store of of all your portfolio assets and associated data
  • Enabling transfer of data between other internal & external systems
  • Integrate with other software for alignment of data sources
  • Environmental and sustainability solutions to meet ESG requirements

Pricing

£0 to £3,750 a licence a month

Service documents

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Framework

G-Cloud 13

Service ID

3 1 7 4 4 8 8 6 2 5 4 1 0 3 7

Contact

SYSTEMSLINK 2000 LTD. Alan Fordham
Telephone: 01234 988855
Email: sales@systems-link.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Other services available
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Set maintenance windows for patching Sunday 1am-3am
System requirements
  • Modern web browser
  • Mobile device for 2FA
  • Single Sign On service (e.g. Azure) (Optional)

User support

Email or online ticketing support
Email or online ticketing
Support response times
First response for Priority 1 and 2 calls within half an hour. Resolution for Priority 1 less than 2 hours. Resolution for Priority 2 less than 8 hours. Equivalent response times available at weekends by arrangement.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Full reactive software support is included as standard, covering all aspects of software use including technical.
Additional tailored training is provided on a bespoke basis, online or in person, at additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a comprehensive implementation service. This involves documenting project objectives and providing a bespoke implementation plan. This will include Training (in person or online), access to a suite of user guides and videos.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The user has the capability to download all data from the front end of the software.
End-of-contract process
Assistance to extract all data in a usable format as required.
Where required this will be planned and resourced by the delegated Implementation Project Manager.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile access provided to a limited version of the software. Full access requires desktop access.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
A variety of open APIs exist however bespoke integrations may be specified as required.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Customising the software is available with the standard package, including:
View, templates, fields, custom build reports. Beyond this bespoke software developments can take place on a request basis.

Scaling

Independence of resources
Investment and infrastructure design. Platform is designed to operate and deliver service for the maximum volume of users at full demand. Once the platform reaches its capacity a new platform is created and process repeated.

We assure that user demand does not impact other users through the use of service credits.

Analytics

Service usage metrics
Yes
Metrics types
System availability, system updates, security incidents, service desk call statistics
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users export data using a library of front end reports or from creating bespoke report from pre-existing queries.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Ability to login to system and access core application is 99% available
Core Operational hours: 8am - 6pm
Maintenance window - Sunday 1am-3am and by prior notification (e.g. critical vulnerability patching)
Approach to resilience
Using multiple AWS Availability zones and other data storage facilities. Further details available on request.
Outage reporting
Outages are reported by the Service team to the clients via email or phone call depending on the clients preference. We provide a dashboard, however this is not public, but secure access is provided through user defined permissions.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are covered using secondary accounts (e.g. admin accounts) and with Single Sign On and MFA enabled
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
26/02/21
What the ISO/IEC 27001 doesn’t cover
ISO covers all aspects of services
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information security within the organisation is the responsibility of the Compliance Director (CISM certified). Policies are backed up by the Employee Handbook and HR procedures.

The IT Infrastructure team operate standardised environments and report into the Compliance Director.

Compliance Director reports into the Chief Technology Officer with a dotted line to the Chief Executive for Security topics.

Security policies are technically implemented in order to provide a consistent baseline. End user training and education programmes feature strongly.

External review of policies is annual

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Organisation operate ITIL based approach to IT Service delivery which includes configuration controls of the Infrastructure (Infrastructure as code).

All changes to systems go through change control with appropriate approvals including change board.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All services run a recognised vulnerability scanner (Nessus Tenable) which report into a central dashboard.
NCSC guidelines are followed with all High and Critical vulnerabilities resolved within 14 days.
Threat Intelligence is through automated tools (Nessus Tenable) and supply chain notifications.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
EDR product is in place on all servers and endpoints.

Reports real-time to a 24x7 control room with automated playbook controls such as immediate isolation of endpoint in event of an encryption event.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Organisation follows ITIL defined procedures for triage and prioritisation.

Incidents are reported via the portal or email and a ticket number is provided. Incident reports are provided to the Service team.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

As part of the Inspired PLC group of companies, SystemsLink's approach to fighting climate change goes beyond the standard recommendations to ensure that we are leading by example. Below we have outlined our environmental policy as well as our legislation and further accreditations that we have received in relation to protecting the environment and reducing our carbon footprint.

Inspired PLC has an active environmental management plan certified to ISO 14001 which includes the setting of greenhouse gas emission reduction targets and the collection and monitoring of utilities and waste data. We are committed to going beyond these targets by developing and implementing a plan to make our business carbon neutral.

We aim to lead by example, below are some of the policies and practices we have adopted:

- Implement best practice from the GRI, CDP and PRI as well as ensuring all employees are paid at least the real living wage;

- As the only independent UK Energy Advisor that must comply with SECR the group will continue to set the standard for how a Corporate Energy Consumer should comply with this obligation;

- ESG & TCFD reporting to a level that surpasses many FTSE 100 organisations;

- Embed the UN Sustainable Development Goals into our company culture.

Green Economy Mark
Inspired PLC has recently been awarded the London Stock Exchange's Green Economy Mark in recognition of our environmental and strategic advice, service and support to customers. The Green Economy Mark allows greater visibility for investors interested in Green Economy activities and recognises those companies that are contributing to a greener and more sustainable economy.
Covid-19 recovery

Covid-19 recovery

As part of the Inspired PLC group, SystemsLink have a full Business Continuity and Disaster Recovery Policy. This covers our staff, technology and operations, and sets out our response in the event a disruptions such as the COVID-19 pandemic.

During the pandemic, written policies and procedures where communicated to all staff as they transitioned to remote working.

We carry out regular surveys and risk assessments to ensure that our employees’ home environments are suitable for carrying out their role and provide additional equipment and support, as necessary. We use online communication and collaboration tools such as Microsoft Teams to overcome the challenges of working at a distance.

We’ll provide all training , support, account and contract management via remote tools, as well as standard email and telephone/videoconference communication methods.

By following the guidelines set out in our policy and using secure IT systems already in place, we have successfully transitioned without any measurable loss of service continuity. We will continue to deliver a high quality of service by reviewing our arrangements regularly to ensure that they meet your business needs.
Tackling economic inequality

Tackling economic inequality

To tackle economic inequality and improve individuals carbon footprint, we have developed the 'SDGme' app.

With the increase in energy prices having a direct baring on the economic uncertainty and inequality, users are able to track their sustainability and drive behavioural change to reduce consumption and cost of their energy bills.

“A blueprint to achieve a better and more sustainable future for all” - is the ambitious aim behind the United Nations’ 17 interlinked SDGs. In recognition of the increasing importance placed on issues such as sustainability, inequality, poverty and climate action.

Whether that’s switching off a laptop overnight or cycling to work rather than driving; each action is linked to specific Sustainable Development Goal (SDG) and has a carefully calculated carbon and cost savings. Users can then explore their cumulative savings and see how their positive actions contribute to individual SDGs.
Equal opportunity

Equal opportunity

As part of the Inspired PLC group, Systemslink has an active and adaptable policy with regards to equal opportunities and diversity. We acknowledge the multicultural and diverse nature of the workforce and society. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility.

All staff receive the company handbook which sets out a comprehensive equal opportunities policy and additional information on bullying and harassment and the internal procedures to raise a query or report an issue with respect to these matters.

We recognise that discrimination in the workplace in any form is unacceptable and in most cases unlawful. Our policy seeks to ensure job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this throughout all areas of employment. This includes recruitment and selection, training and development, benefits, rewards and promotion, dealing with grievances and disciplinary issues.

Our policy complies with current legislation. We review it regularly and will update it if the law changes. All changes are reflected in our staff handbook that is in addition reviewed annually or as required, whichever is soonest. However, we recognise that equality of opportunity is best achieved by day-to-day commitment from everyone. We offer support and training where necessary to achieve and maintain this.
Wellbeing

Wellbeing

the Inspired PLC group, continually seeks to improve our employees health & well-being. We aim to go above and beyond our legal obligations, regularly assessing the budget that should be made available per employee for wellness and wellbeing compared to performance-related pay.

All our employees have access to a confidential Employee Assistance Program provided by a specialist third party. The service includes a Health Risk Assessment tool (HRA), which offers information, advice, training and assistance to help people deal with events and issues in their everyday work and personal life. This is also available to employees' immediate family. Furthermore, through this system, employees can access an information service covering topics such as debt management, lawsuits, consumer or property disputes, and medical information on a range of health related issues.

We have also partnered with Unmind, a workplace mental health platform that is 100% confidential and can be accessed anywhere, anytime. It helps employees track, assess, and understand their well-being with tools, training and assessments, and a wide variety of activities. It focuses on seven key areas: fulfilment, coping, calmness, happiness, connection, health, and sleep. Employees can access self-guided programs, exercises and clinically backed insights.

Pricing

Price
£0 to £3,750 a licence a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Use contact form to arrange a trial.
All Unify apps are included.
Duration by agreement, typically 6 weeks.
Link to free trial
https://www.thisisunify.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@systems-link.com. Tell them what format you need. It will help if you say what assistive technology you use.