Phoenix Software Ltd

Proofpoint Threat Protection Suite

Proofpoint Threat Protection Suite is made up of Email Protection and Targeted Attack Protection (TAP). Email Protection (SEG Secure Email Gateway) includes AV antivirus, spam detection and authentication (SPF, DKIM and DMARC). TAP includes sandboxing attachments and URLs as well as URL rewriting and BEC Business Email Compromise detection.

Features

• Spam Detection
• End User Digest
• Reporting
• Email Authentication
• Attachment Sandboxing
• URL Sandboxing and Rewriting
• Imposter (Business Email Compromise) Detection
• Cloud Account Monitoring
• Data Loss Prevention
• Very Attacked People index

Benefits

• Improve email hygiene to increase productivity
• Reduce workload on admins with a self service quarantine option
• Allows data driven decisions on impoving secuirty posture
• Reduces domain based identity deception to minimise fraud
• Blocks targeted attacks over email
• Increases efficacy of blocking threats and protects user clicks
• Reduces the risk of employees being defrauded over email
• Provides visibility of suspicious activity in cloud accounts
• Reduces financial and reputational damage caused by data loss
• Allows prioritisation and tailoring of security controls applied to users

£10.33 to £19,349.04 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

328925803025352

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Extension to messaging platform services – eg On Premise Exchange, Office 365, Google Workspace
• Cloud deployment model: Community cloud
• Service constraints: No
• System requirements:
  • Capability of routing email to a Proofpoint email gateway.
  • Valid delivery destination for email filtered by Proofpoint.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 First Response - 1 hour; P2 First Response - 4 business hours; P3 First Response - 8 business hours; P4 First Response - 16 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Support is included in quotes provided for the related Proofpoint products. There is Self Service Support, Platinum Support and Premium Support. Customers with Platinum Support or Premium Support also have the ability to purchase the optional Global Add-On. A Technical Account Manager can also be provided at an extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Proofpoint Professional Services provides an implementation service. Each customer is aligned with a Professional Services consultant who will onboard them. There is also online training and documentation provided as well as access to the articles, forums, etc. in the Proofpoint community portal.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction tools driven by customer.
• End-of-contract process: Implementation is included in the price of the contract and there is no additional charge for offboarding. At the end of the contract the service ceases to function.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The experience of the Proofpoint email filtering service will be the same no matter how email is accessed (e.g. via desktop or mobile mail clients).
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Administrators can connect to an admin GUI to configure settings. End Users will not be aware of the majority of the email filtering that takes place. End Users may receive an End User Digest email that lists certain types of email addressed to them (e.g. bulk) that has gone into quarantine since the last digest was generated. End Users may also be given access to the End User Web Application where they can release certain type of emails from quarantine and maintain their own safe and block lists.
• Accessibility standards: None or don’t know
• Description of accessibility: Using a web browser.
• Accessibility testing: Access is via a web browser, so standard web browser accessibility options apply.
• API: Yes
• What users can and can't do using the API: Admins can configure an API so that reporting details from Proofpoint email filtering are fed into a SIEM tool.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Each customer has a separate email filtering cluster just for them as well as their own dedicated IP addresses. The cluster for each customer is sized according to the compute resources needed to handle their mail flow and this can be adjusted if mail flow volumes change.

Analytics

• Service usage metrics: Yes
• Metrics types: Various reports are generated on things such Inbound Email Summary, Inbound Spam and Bulk Summary, Inbound Threat Summary, Outbound Email Summary.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Proofpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: AES 256 bit encryption
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data extraction tools driven by customer.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Proofpoint has documented information security program consisting of policies, procedures and standards that aligns with the requirements of NIST 800-53 and ISO 27001. The program is owned by the Proofpoint Global Information Security group, and includes a continuous monitoring program consisting of monthly and quarterly evidence collection and review, and an annual SOC 2 Type II audit of the program.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Policies, procedures, and standards comprising the Proofpoint information security program are reviewed and updated annually by the Proofpoint Global Information Security group and approved by the Proofpoint CFO.

Availability and resilience

• Guaranteed availability: https://www.proofpoint.com/sites/default/files/general_terms_hosted_services_sla_-_mar_2016.pdf
• Approach to resilience: The services run in active/active mode between a pair of geographically-diverse co-location facilities.
• Outage reporting: https://www.proofpoint.com/sites/default/files/general_terms_hosted_services_sla_-_mar_2016.pdf

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: All access to the Proofpoint production environment, where services are hosted, is via a 2FA encrypted VPN and granted based on role.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II audit report
  • Available here: https://go.proofpoint.com/soc2_report_request.html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The Proofpoint security program is led by the Proofpoint CSO. The program is based on identifying and mitigating risk to our personnel, the organization and the customer.
• Information security policies and processes: Proofpoint's information security program is aligned with the requirements of NIST 800-53 and ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Proofpoint has a documented change management policy that includes requirements around documented change tickets and review and approval by the Change Review Board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Proofpoint performs internal and external vulnerability scanning and remediates applicable findings in line with the Proofpoint patch management policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proofpoint has distributed monitoring in place for availability, performance, capacity and security. Alerts are directed to a 24x7 NOC or SOC for review, remediation and/or escalation.
• Incident management type: Supplier-defined controls
• Incident management approach: Proofpoint has a documented Incident Response Plan that includes procedures to detect, investigate, remediate and communicate security incidents. A trained IRT team is responsible for the maintenance of the program.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Phoenix is Carbon Neutral - eight years ahead of government targets. We have achieved this by offsetting our operational emissions with carbon credit-approved schemes. By 2026 we will have further reduced our emissions by 50%, and by 2040 we will be Carbon Net-Zero.; ; We are ISO 14001 certified and hold IEMA membership. In addition, we have developed a Sustainability Carbon Accounting System, which is updated monthly and work closely with suppliers to ensure compliance and best practice throughout our supply chain and operations. ; ; Contract waste will be minimised by recycling wherever possible, removing any general waste we create, and most crucially using cloud technology:; ; Our clean air low carbon initiatives reduce the impact of our car emissions on the environment and support people's health:; ; • All company cars are electric vehicles ; • Car Share programmes ; • Flexible working hours for public transport timetables ; • Electric vehicle charging points in the car park for all employees to use on personal or company vehicles ; • Use of public transport centrally arranged and promoted for customer visits as the preferred choice of travel ; • Hybrid working environment with staff only required to travel to the office 2-3 times a week. ; • No 'car idling' policy; ; To support customers on G-Cloud in fighting climate change, we will deliver the following sustainability workshops free of charge:; ; • Explore how Microsoft technology can help you record, report, and reduce your carbon emissions in one platform; • Understand how to procure ICT kit for a circular economy, accounting and mitigating for the carbon cost of your hardware; • Discover how you can implement ISO 14001 principles for robust environmental governance and compliance; • Learn how to engage your workforce and change their behaviours to work in greener ways, reducing paper and mileage
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  Phoenix takes our responsibilities seriously around our supply chain to tackle economic inequality, increase resilience and capacity, and create new business, new jobs, and new skills. ; ; We are committed to working with a diverse supply chain to provide a route to market, with over 70% of our services supply chain represented by SMEs. In addition, Phoenix is a signatory of the Prompt Payment Code to show our dedication to driving change towards fair payment terms and boosting the economy. ; ; A member of our Alliances Team works with each partner to give them the necessary support to help them achieve their goals. We operate open-book pricing models with most of our partners to ensure fair margin allocation and encourage implementing improvements for mutual gain-share.; ; Phoenix ensures its suppliers are treated fairly, ensuring invoices are paid on time as well as promoting fair commercial arrangements. Phoenix encourages all suppliers that the products they supply are from sustainable sources and have excellent quality and environmental practices. This includes ensuring that human rights are adhered to throughout the supply chain. Phoenix is an ethical employer and is committed to raising its staff's well-being, living standards, skills, and health.; ; These values are upheld in our Supplier Code of Conduct (www.phoenixs.co.uk/about-us/corporate-policies/supplier-code-of-conduct) with our suppliers audited for compliance to ensure our customers are confident they are working with an ethical, social and sustainable supply chain.
• Equal opportunity:

  Equal opportunity

  Phoenix takes our responsibilities seriously around our supply chain to tackle economic inequality, increase resilience and capacity, and create new business, new jobs, and new skills. ; ; We are committed to working with a diverse supply chain to provide a route to market, with over 70% of our services supply chain represented by SMEs. In addition, Phoenix is a signatory of the Prompt Payment Code to show our dedication to driving change towards fair payment terms and boosting the economy. ; ; A member of our Alliances Team works with each partner to give them the necessary support to help them achieve their goals. We operate open-book pricing models with most of our partners to ensure fair margin allocation and encourage implementing improvements for mutual gain-share.; ; Phoenix ensures its suppliers are treated fairly, ensuring invoices are paid on time as well as promoting fair commercial arrangements. Phoenix encourages all suppliers that the products they supply are from sustainable sources and have excellent quality and environmental practices. This includes ensuring that human rights are adhered to throughout the supply chain. Phoenix is an ethical employer and is committed to raising its staff's well-being, living standards, skills, and health.; ; These values are upheld in our Supplier Code of Conduct (www.phoenixs.co.uk/about-us/corporate-policies/supplier-code-of-conduct) with our suppliers audited for compliance to ensure our customers are confident they are working with an ethical, social and sustainable supply chain.
• Wellbeing:

  Wellbeing

  We are committed to creating a compassionate workplace where all employees feel supported personally and professionally by challenging the stigma surrounding mental health, raising awareness, and offering education opportunities. In 2020, we signed Mind’s ‘Time to Change Employer Pledge’ to back our commitment.; ; We ensure that our team are supported, remain in communication with management and each other, and understand that they can speak openly to their managers about their health and wellbeing to encourage discussion about how we can help them. Our programme of activities is run by our internal mental health and wellbeing ambassadors to help promote positive mental health and embed it into the culture of the organisation. ; ; We hold internal monthly calls where employees are invited to openly discuss mental health and wellbeing, covering topics such as: loneliness, body image, Pride month, menopause support, and parental wellbeing. The aim of these sessions is to remove the stigma often associated with mental health by providing a platform that encourages open and honest conversations about mental wellbeing.; ; Each employee at Phoenix is given one hour a month on a Wednesday, to do something that supports their wellbeing.That’s 3,732 hours across the entire company each year dedicated to wellbeing.; ; We have undertaken research and engaged in internal conversations about menopause in the workplace to understand how we can better support our employees with the physical and emotional symptoms of the menopause.; ; We use the Microsoft Viva platform to help our employees manage their digital well-being and understand how they can change how they work to improve well-being across the organisation.; ; We have eight mental health first aiders across the business who are professionally trained to provide mental health support and guidance to members of our team who require it.

Pricing

• Price: £10.33 to £19,349.04 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited time period to try the solution.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.