The Inform Team

Improve workplace learning and knowledge management with Microsoft Viva

Inform Team’s M365 experts help you implement and configure Microsoft Viva solutions to support workplace learning and knowledge management - ideal for hybrid working. Our Microsoft change and training specialists analyse, plan and implement modern workplace solutions using Microsoft Viva boosting employee experience and unlock powerful Viva Insights for wellbeing.

Features

• Analysis, planning, and implementation of the Viva employee experience platform
• Learn how to maximise knowledge management with Microsoft Viva Topics
• Support to create workplace data for better learning and culture
• Expert analysis of existing ways of working to support implementation
• Creative campaign delivery supporting new platforms and ways of working
• Training and governance to implement effective Microsoft Viva solutions
• Strengthen your employee engagement, learning, wellbeing, and knowledge cultures
• Create a business case for your organisational strategy
• Use Microsoft tools and insight for hybrid employee experiences
• Maximise your M365 licensing opportunities with Viva

Benefits

• Get real, actionable data to improve your employee experience
• Tailored Microsoft Viva implementation: Connections, Learning, Insights, Topics
• Exploit data-driven insights into work patterns and productivity
• Boost hybrid working opportunities with Microsoft Viva
• Fully integrated with M365 to maximise your licence
• Improved knowledge management, save 7 weeks annually per person
• Support to customise dashboards for holistic people insight
• Training for simplified workplace learning with curated content
• Learn how to unlock workplace knowledge with Microsoft's AI tools
• Implement alongside other new ways of working and collaboration

£400 to £2,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emma.henry@theinformteam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

335491560492573

Contact

Emma Henry
020 7501 2977
emma.henry@theinformteam.com

Planning

• Planning service: Yes
• How the planning service works: We use a discovery process to understand your business needs and your work culture. This gives us the foundations for the practical delivery and learning outcomes for an effective onboarding process. Our experienced team understands different technologies and their applications and so we can support our clients to adopt the relevant learning approach for the technology and to embed positive ways of working.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training is audience specific, using personas to understand the business needs of the people being trained. We then create a training matrix to provide a balanced service that could include: face-to-face training - virtual and on-site, floorwalking - virtual and on-site delivery, white glove support for senior stakeholders, tailored support for assistive technology users, online learning modules, bespoke videos, how-to guides, quick reference guides and training manuals, town halls and stand ups for Q&A, support for first-line and second-line IT support calls, staffing helplines, staffing livechat services and staffing pop-up technology support desks.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Inform provides comprehensive services relating to cloud services through adoption and change management, knowledge transfer and training. This is carried out by highly expert consultants with experience in technology and change processes who can support our clients through all phases of project and service delivery. Our trainers can support clients to embed new ways of working and with our technical expertise we can help manage challenges around configuration, information architecture, and risk and compliance. This is all underpinned by change consultants who align your organisational processes and objectives with your technical programmes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: We can scale at short notice and have a network of experienced consultants. We're unaware of any constraints at this point.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The SLA is agreed at contract stage and depends on the customer's preference and the number of users being supported and over what time period.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We have an in-house, dedicated assistive technology (AT) consultant who works with software and hardware suppliers to manage discrete needs of AT users. Work to support users can incorporate advance testing to meet accessibility standards and requirements.
• Web chat accessibility testing: See above.
• Support levels: Our support is project dependent, though primarily first-line support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  We have a number of formal and informal measures in place and in development to promote ways of working with a lower environmental impact. Chief among our formal procedures is the evolution of our carbon reduction plan. While not a mandatory requirement for SMEs, we believe doing the right thing is important. As such, we commissioned a specialist carbon assessment consultancy to analyse and benchmark our carbon footprint. From this, we have a carbon reduction plan to align our actionable climate goals with other official bodies and the UK government. ; ; This carbon reduction action permeates the rest of our organisation and since carbon assessment, we’ve made some changes to our work, including: our expenses policy promotes public transport – and, where that’s not possible, car sharing, electric taxis, cycling and walking. This is buoyed by our environmental policy through a bike purchase plan as we don’t qualify for the Government’s bike to work scheme but want to support the policy’s aims. ; ; We minimise our footprint where possible, for example at events we don’t offer branded free gifts, and any physical assets we create are multi-purpose rather than for one activity only. And when choosing suppliers, we actively encourage and look for those with public environmental credentials and similar commitments to carbon reduction. ; ; Underpinning our formal efforts, we have an internal discussion channel, Climate Hope, which is user led. This approach allows people to talk about their individual steps, raise questions and consider various environmental-related activity in an honest and open way, and by doing so, tacitly encourages others to support action that tackles the climate crisis.
• Covid-19 recovery:

  Covid-19 recovery

  The Inform business model is intrinsically geared towards supporting remote and hybrid working models, a feature of international life that has become increasingly relevant delivering the COVID-19 recovery. Our business is to support organisations to successfully change to new ways of working that promote remote and or hybrid models. We deliver strategic and tactical deployments of technologies that empower people to introduce improved workplace conditions. Further, our advocacy of ways of working that enable social distancing and greater exploitation of post-COVID-19 working practices is something we offer our own employees. ; ; We have focused closely on our people, to make sure they have everything they need to manage and recover from the impact of COVID-19. For example, a medical insurance plan focused on supporting and increasing people’s physical health through preventative measures, therefore reducing reliance on the healthcare system. The plan also encourages improved mental health and encourages policyholders to interact with and support community businesses by way of reward plans. We also promote reasonable levels of physical movement and less sedentary living – a key component of individual resilience to illness and better health outcomes for all – via our environmental policy bike purchase plan as we don’t qualify for the Governments bike to work scheme but want to support the policy’s aims and the known growth area and positive health outcomes of local community and cycling businesses. ; ; We are members of the Prompt Payment Code, which codifies our support and long-standing approach to sole traders and small businesses. The code reinforces swift payment for invoices, which is essential to cashflow – especially in the COVID-19 recovery.
• Tackling economic inequality:

  Tackling economic inequality

  We are open to ways to extend opportunities to the wider community, such as the Government’s Kickstarter programme where we signed up quickly and worked with the Job Centre to try to drive engagement while the programme was active. Along with our effort to provide a truly effective apprenticeship programme, we demonstrate our interest in opening up work opportunities to people. ; ; We live the levelling up agenda with our working from anywhere policy, helping spread highly skilled roles throughout the nations and regions. As we have signed up to the Prompt Payment Code, we’re also following fair and supportive business practices with sole traders and small businesses for healthy cash flow, which is a straightforward and essential way to help the many small businesses across the country.
• Equal opportunity:

  Equal opportunity

  We live the levelling up agenda and support UK-wide recruitment for opportunity and diversity. Our working from anywhere policy, means we don’t depend on people and skills in the South-East and grow from diverse thinking and experiences across the nations and regions. ; When recruiting, we do not require degree qualifications as we know not all groups feel able to access educational opportunities equally and education doesn’t always confer suitability for the role. ; ; As standard, all our jobs are offered as open to job share to try to help parents and carers to maintain their careers. ; ; Our recruitment process is name-blind to try to remove unconscious bias. Over time, we are improving our recruitment process with more support for recruiting teams to understand how to interview. Currently all candidates within a role are given the same core questions to try as much as possible to compare evenly. ; ; We require all new joiners to undertake comprehensive online learning content on unconscious bias. This encourages people to understand this important area – including confirmation bias. Our desktop health and safety questionnaire encourages people to ask for any specialist equipment they may need to deliver their work. ; ; We have a thriving service built to support the needs of assistive technology (AT) users and our leading AT expert leads our monthly showcase (internal microlearning sessions) three times a year to raise awareness and understanding of how to support AT customers and colleagues. ; ; Having started our first apprenticeship in 2019, we have now had three apprentices in our organisation. We pay them significantly over the minimum wage and London living wage and above the rate advised to us by the apprenticeship training provider. The apprentice who completed her assessment has since gone on to full-time work with us and we anticipate the others will follow suit.
• Wellbeing:

  Wellbeing

  We have several touchpoints to support our team’s physical and mental health. ; ; Our death-in-service employee benefit, provides individual, confidential mental health support. We’ve also put some of our people who volunteered to be mental health first aiders through specialist training so they can support colleagues, and learn and share tips for resilience.; ; Employees can opt into our private health cover which actively promotes fitness and a healthier lifestyle with a points-based system. It includes discounted gym membership as well as tips and ideas for physical and mental wellbeing.; ; In challenging times, we pay for our consultant behavioural psychologist and suicide campaigner to offer confidential support to colleagues. We also explore discrete areas to support colleagues, which has included a parenting consultant, a nutritionist, and a yoga teacher.; ; We have a private online Menopause discussion group for anyone affected by menopause. It’s set up by a colleague and we actively encourage wellbeing ideas from our team and enable them to deliver them.; ; Our commitment to internal communications and culture of ongoing learning is more than good business, it’s the right thing to do. Research shows that lack of training and lack of support for effective working can lead to people feeling cut off, devalued and frustrated. Our weekly microlearning, online resource library and virtual helpdesk help resist this. We encourage technology-based ways to support wellbeing, such as Viva Insights and calendar management; indeed we promote this internally and with clients. ; ; Our flexible work policy helps our people accommodate their personal interests and responsibilities. Beyond our carers and parents, our team includes someone who promotes racial justice in her Ramble Against Racism walks, and another who’s an active climate campaigner. ; ; We actively seek to build relationships socially, including monthly socials online, a volunteer day, and annual celebrations.

Pricing

• Price: £400 to £2,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emma.henry@theinformteam.com. Tell them what format you need. It will help if you say what assistive technology you use.