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Medxnote

Baret Role-Based Messaging for Microsoft Teams

Baret is a secure, targeted role-based messaging solution for Microsoft Teams that enables structured, closed-loop communications across clinical and frontline workers in hospitals and care services.

Features

  • EMR Integration
  • Microsoft Teams Integration
  • Pager Replacement
  • Role-based Messaging solution
  • Cross Tenant Messaging ICS / ICB
  • Task Management

Benefits

  • Workflow Improvements
  • Process Optimisation
  • Value add to Microsoft 365 / NHS365

Pricing

£66,240 to £429,180 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at niall.rafferty@medxnote.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 8 0 0 9 0 0 8 2 9 1 6 9 0 2

Contact

Medxnote Niall Rafferty
Telephone: 07397 940 202
Email: niall.rafferty@medxnote.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365
Cloud deployment model
Public cloud
Service constraints
Requires Microsoft 365
System requirements
  • Microsoft 365
  • Microsoft Teams

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour during working day: 9:00am to 5:00pm Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We tested that:
Users can get access to information.
The information is understandable.
Everything on the interface is usable.
Onsite support
Yes, at extra cost
Support levels
We provide a standard level of support.
Support is included in the license cost.
We provide a technical account manager.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training and online training
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Customers always have access to their data. We do not retain customer data.
End-of-contract process
As customers always have access to or a copy of their data they are free to move without additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No differences between the mobile and desktop service.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
A conversational interface between clinicians and clinical systems via a clinical chatbot on their smartphone or smart device, enabling real-time information updating and input.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Medxnote integrates accessibility into the design, development and quality assurance processes of all its component products. Compliance with accessibility standards is evaluated through the use of automated testing, manual validation and assistive technologies.
API
No
Customisation available
Yes
Description of customisation
Message Templates

Scaling

Independence of resources
Elastic scaling

Analytics

Service usage metrics
Yes
Metrics types
All data usage
Daily Active Usage
Role-based Messaging Audit
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Baret

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Request data
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9%
Credits in lieu of a refund for if we don’t meet guaranteed levels of availability
Approach to resilience
Available on request
Outage reporting
An API
email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Active Directory AD and Azure Active Directory AAD Authentication and Authorisation.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Best International Practice
Information security policies and processes
Best International Practice.
Our CTO manages Information Security and all technical staff report to our CTO. Our CTO ensures policies are followed.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The components of our services are tracked through their lifetime and changes are regularly assessed for potential security impact.
Our CTO is responsible for configuration and change management processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Proactive monitoring assesses potential threats to our services.
We immediate deploy patches.
We get information about potential threats from 3rd party provider.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We identify potential comprises via 3rd party proactive monitoring.
We respond immediately and deploy the necessary corrective measures.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined processes for common events.
Users report incidents via web portal or e-mail.
We provide incident reports via an e-mail to customers.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

We support the health and wellbeing, including the physical and mental health of the NHS workforce.
Our solutions address healthcare provider burnout by creating innovative, user-friendly digital tools that streamline workflows, enhance efficiency and improve clinical safety. This allows doctors, nurses, and allied health professionals to reduce the administrative burden and focus on patient care.
By simplifying tasks and improving job satisfaction, our approach supports the overall wellbeing of healthcare professionals. This contributes to a positive social impact.

Pricing

Price
£66,240 to £429,180 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at niall.rafferty@medxnote.com. Tell them what format you need. It will help if you say what assistive technology you use.