max20 Project Solutions
IT / Digital Leadership & Cloud Advisory CIO Service for the NHS and wider Public Sector
Our CIO Service comprises seasoned portfolio CIO’s / C-Suite Consultants who work with you, experiencing your pain points and business pressures to seamlessly translate them into cloud-based solutions. Assignments comprise - review of current IT systems/services, recommendations, and access to subject matter experts helping turn those recommendations into definite actions.
Features
- Project/product review and scoping to recommend best fit solution
- Stakeholder engagement with all parties (both clinical and non-clinical)
- Transformation Programmes - Review of Datasets/advanced analytical support (Acute/Community)
- Assess performance pathways, recommend solutions in line with client portfolio
- Creation of monthly performance reports.
- Management of projects for automation of manual tasks
- Peer Networking/Leadership of Digital & Informatics/Operations Teams
- Personalised Delivery to the User by the CIO Advisor/Associate Director
- Minimum of one month interaction with CIO Advisor
- Quarterly strategy session with CIO Advisor
Benefits
- Reduced overall project cost by working to stringent timescales
- Full project including additional resources managed by max20 Project Solutions
- Provide advice for development of an organisation’s cloud modelling architecture.
- Support Cloud Development Initiatives
- Insight into the role of a CIO
- Service from a former CIO or Equivalent
- Identify ‘quick wins’ for early payback - financial and operational
- Strengthen strategic and tactical digital/cloud outcomes/infrastructure
- Improved information quality, ownership and accountability for better decision making
- Support with EPR Outline Business Case / Full Business Case
Pricing
£6,000 to £75,000 a transaction a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ps@max20.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
4 6 2 5 6 1 2 1 1 8 5 3 2 3 9
Contact
max20 Project Solutions
Don Tomlinson
Telephone: 0161 941 5026
Email: ps@max20.com
Planning
- Planning service
- Yes
- How the planning service works
- Our CIO as a service strategy is designed to provide a view of how digital/cloud technology can yield the most benefits to your organisation. Our portfolio CIO will identify areas where you can best exploit technology, cloud and modern apps to meet your strategic aims and overcome current challenges. The CIO Cloud Advisory service comprises a background team including IT engineers (at all levels), Project and Programme Managers (PRINCE2, Agile and Waterfall etc.), Developers, Business Intelligence Analysts, and Trainers (with expertise in various clinical and non-clinical software packages). The Team have experience gained from most sectors/industries and therefore you benefit from the best possible access to some highly experienced resources. Our Director of CIO Advisory Services is part of a large peer network and can typically access advice and guidance for complex issues with ease.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Max20 Project Solutions provides training to cover all aspects of the services supplied. All documentation is stored securely on cloud based systems enabling our clients access to all designs, plans and processes. Our Associates are available to provide formal training through webinars and on-site support where necessary. Further training support is available via floor walking (user) activities ensuring that the user experience is delivered to a high standard. Our Associates will provide thorough and detailed handover to client’s technical teams where required.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Max20 Project Solutions undertakes detailed cloud readiness assessments with clients to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state. The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed. The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is delivered.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Max20 Project Solutions provides robust quality and performance processes. Suitable user teams are identified within the client who our associates work with in order to establish key markers of performance and service acceptance. All designs, plans and processes (technical and business) are fully quality assured internally through our team of expert associates. We follow a diligent transition process including extensive testing (both technical and customer UAT) with the test criteria being pre-agreed. The testing process is used to ensure complete validation of the environments requirements are met including: • Environment is complete and accurate • Performs as expected, or better • Test plans are executed accordingly and results are as planned • Track and document any defects or performance constraints • Provide test metrics/testing summary reports • Ensure services are approved for full usage.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Max20 Project Solutions utilises industry standard ITIL service management on all engagements ensuring the quality of delivery and engagement is rigorously maintained. A dedicated delivery manager is the first point of contact should problems arise. Specialist Associates are available for non categorised service faults or irregular failures once the environment is live. Prior to go-live the team are always available to resolve faults should they arise. Dynamic dashboards and a centric knowledge base are available, offering a rapid resolution to many common faults. Support is flexible and scalable enabling the buyer to adapt to market changes quickly. Service Level Agreements, delivering KPI driven operational reporting and Microsoft’s interactive service dashboards are are available.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Standard Service Levels 9-5, Mon-Fri Enhanced Service 9-5, 7 days a week Premium Service 24/7: P1 IRT (Initial Response Time) 15mins, 4 hour fix P2 IRT (Initial Response Time) 30mins, 8 hour fix P3 IRT (Initial Response Time) 45mins one business day fix P4 Service/Change Requests Only IRT (Initial Response Time) 1 hour Price is totally dependent on client needs. We can also deliver different managed services models including price per device, price per user and fixed monthly pricing. All clients are allocated a Service Management representative to support the service and provide ongoing service improvement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Since the start of the Covid pandemic, max20 Project Solutions has realigned many of its' services to be delivered remotely which has assisted with additional environmental benefits in the performance of the service including working towards net zero greenhouse gas emissions. - Covid-19 recovery
-
Covid-19 recovery
max20 Project Solutions support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. We have been involved in improving workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel. - Tackling economic inequality
-
Tackling economic inequality
max20 Project Solutions is experienced in creating employment opportunities particularly for those who face barriers to employment and/or who are in deprived areas. We have also been involved in creating employment and training opportunities, particularly for people in healthcare sectors with known skills shortages. Additionally supporting educational attainment relevant to the service, including training schemes that address skills gaps and result in recognised qualifications. - Equal opportunity
-
Equal opportunity
As a longstanding supporter of the "Positive About Disabled People" initiative, max20 Project Solutions Demonstrate action to increase the representation of disabled people among our Associate workforce.
- Support disabled people in developing new skills relevant to the service,
including through training schemes that result in recognised qualifications.
- Influence staff, suppliers, customers and communities through the delivery of the service to support disabled people. - Wellbeing
-
Wellbeing
max20 Project Solutions supports the health and wellbeing, including physical and mental health of our Associates who are aligned to our healthcare customers projects. We work closely with our healthcare customers to demonstrate collaboration with users and communities in delivery of the project service. Acting in an advisory capacity we influence healthcare staff, customers and communities through the delivery of the service to support strong, integrated communities.
Pricing
- Price
- £6,000 to £75,000 a transaction a year
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ps@max20.com.
Tell them what format you need. It will help if you say what assistive technology you use.