SYNCVR MEDICAL UK LTD

SyncVR Pain, Anxiety, Stress Package

With This VR Package, patients can experience a wide variety of VR experiences to reduce pain, anxiety and stress. The VR library contains relaxation exercises, cognitive stimulating games and videos. This application comes with a tablet on which you can spectate what a patient is seeing in the VR-headset.

Features

• Immersive
• Remote Spectating
• Customisable to patient preference
• Deployable without network requirement

Benefits

• Reduced stress
• Reduced Pain
• Improved Quality of Life
• Improved quality of care
• Improved patient experience
• Reduced medication

£945 to £2,835 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@syncvr.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

472074787962478

Contact

Michael Trueman
07495669162
michael@syncvr.tech

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Available to purchase subject to compliance with SyncVR Medical clinical implementation processes and to be deployed in the context of healthcare.
• System requirements:
  • Compatible only with Virtual Reality Headsets
  • Developed for PICO Virtual Reality Headsets
  • Spectating compatible with Android tablet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours - reduced response time over the weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide comprehensive support and maintenance for the deployment of VR services in hospitals. We are able to assist remotely and on-site, depending on the need. This is included in the contracting agreement. We have cloud support engineers who can assist remotely.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite and online training, including the development of an implementation plan which can be adjusted to optimise deployment in the clinical setting. We also provide user documentation to help with basic instruction on device usage and troubleshooting.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This service only gathers usage data in hours/minutes, no personal or identifiable data is stored relevant for extraction.
• End-of-contract process: In the case of software license non-renewal, access to the software will be revoked and the software package will be uninstalled from devices.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Android
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: This service is only compatible with Android Virtual Reality (VR) devices, and has been developed for PICO VR Headsets. There is no desktop service available.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: SyncVR Clinical software runs on the processing power of the device, rather than relying on the cloud network for essential application functionality.

Analytics

• Service usage metrics: Yes
• Metrics types: Device usage in hours/minutes/device
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The only data that is exported is usage data in hours/minutes/device.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Access to the software is guaranteed in standard periods of operation excluding the installation of updates, fair warning will be provided in advance of major update installation to allow for service provision adjustment. In the event of unavailability of the service that cannot be reoslved in a reasonable time period with the standard maintenance procedures, then a partial refund can be agreed and processed through standard purchase order (PO) procedures.
• Approach to resilience: ISO 27001 Compliant. Further detail is available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We restrict access in management interfaces and support channels through Google Workspace accounts or Microsoft Azure accounts, which are the main means of authentication and authorisation at SyncVR. Two Factor Authentication is mandatory and enforced by Google Workspace. Access to services is granted based on roles and is strictly enforced. For services that do not support Google Workspace Authentication, a different authorisation mechanism is used. All access is revoked when an employee's involvement with SyncVR is terminated. Any request for additional access is reviewed by the Security Officer.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Brand Compliance
• ISO/IEC 27001 accreditation date: 05/07/2021
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Certified compliance with ISO 27001. Our information security policies are available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Aligning with ISO27001: Changes to the ISMS or the IT landscape that would significantly alter the handling of sensitive information, shall follow a 7 step process, from 1) change suggestion to 7) Confirm that the change is made to all relevant policies.; ; All changes are logged and reviewed by Security Officer.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: - Yearly Vulnerability Tests; - Patches can be deployed between 12 hours and 7 days, depending on severity; - Potential threats are continuously monitored by Security Officer and employees, and logged in an open communication channel.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring process involves identifying potential compromises and responding to them. When an undesirable event with an impact on information security is identified by an employee or external party, it is reported to the management who evaluate. We try to find out the root cause and take corrective and preventive action. The handling is recorded in the incident overview and, where necessary, the persons concerned are informed and instructed. In terms of response time, different scenarios have different RTOs. E.g. if an employee sends personal data of a customer to another customer without permission, the RTO is 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We have predefined processes for common events where incidents are evaluated, classified, and responded to per documented procedures. Incidents are reported by employees through the appropriate management channels as quickly as possible. Incident reports are documented in the incident register and data breach overview, and the handling of each incident is recorded for review and learning purposes.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Reducing requirements for anaesthetic gases such as sevoflurane, nitrous oxide. Reusable devices that can be used as an intervention for multiple patients.

  Wellbeing

  Facilitating improved quality of care, quality of life, and pain related healthcare outcomes. Reducing the requirement for pharmacological analgesia.

Pricing

• Price: £945 to £2,835 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial day to build a business case if required.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@syncvr.tech. Tell them what format you need. It will help if you say what assistive technology you use.