Somerford Associates Limited

KnowBe4 - Email Phishing and Security Awareness Training

KnowBe4 is the world's most popular integrated platform for awareness training combined with simulated phishing attacks.
On-demand, interactive, engaging training with over 1000 course modules available, the largest online database available anywhere. Fully automated simulated phishing attacks, 4000+ email templates with unlimited usage.
Enterprise-strength reporting for both training and phishing.

Features

• Unlimited Phishing Security Tests with 3000+ ready built templates
• Email client Phish Alert Button
• Full Active Directory Integration
• Monthly Email Exposure Check
• Dynamic smart user grouping
• USB Drive Test
• Administrator level security roles
• Virtual Risk Officer
• Over 1000 Security Awareness Training Modules
• Enterprise Level Reporting, anti-phishing protection, AI-model trained

Benefits

• Dramatically reduce your 'phish prone' user percentage
• Train and Assess users Make awareness part of the culture
• Centrally manage training & phishing through the console
• triple validated phishing threat feed automatically blocks phishing attacks
• All user relevant cyber security topics covered
• Greatly assists compliance throughout the organisation
• Change users behaviour by changing their mindset
• Employees become part of the 'Human Firewall'
• Greatly reduce the risk to the organisation
• Full GDPR training modules available

£500 to £2,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

475531267118337

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Browser
  • Internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A comprehensive onboarding procedure is in place including, administrator training, monthly customer service engineer calls, getting started documentation and hand holding, local UK based first line support and guidance - all included in the price. New customers will also be assigned a Customer Success Manager to handhold them in getting the product up and running, and working effectively for them.; Very little configuration is required for this cloud service to be ready to phish and train your users. Just whitelist the KnowBe4 servers and upload your users' email addresses and you are ready!
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Downloadable via CSV/ API extraction. The remaining data is securely destroyed on customer request. Our SOC can provide a certificate of destruction.
• End-of-contract process: All required elements of the service are included in the price. The subscription, training, documentation, support and product updates are all included in the single subscription price. Contracts are a minimum of 1 year. At the end of the year, if the customer does not wish to renew, the customer can request the data be deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: KnowBe4’s APIs are REST APIs that allow you to pull phishing, training, user, and group data from the KnowBe4 console. Data is returned in a JSON structure by default--no additional parameter is needed.; ; Our APIs use resource-oriented URLs for requests and HTTP response codes for error handling. HTTP features, such as HTTP authentication and HTTP verbs, are built-in and understood by standard HTTP clients.; ; Our APIs are available to Platinum and Diamond subscription customers.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All email templates are editable as are landing pages. The training content is not directly customisable although we can offer a paid for service to customise the training material should it be required.

Scaling

• Independence of resources: We use auto scaling which monitors our application and automatically adjusts capacity to maintain steady, predictable performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Reporting on phishing and training as well as a real time view through the administration dashboard.; Enterprise level reporting is available to report on all aspects of a simulated phishing campaign and training campaign.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Exporting data from KnowBe4 by the customer is done in the form of reports on user activity.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Through Active Directory

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% to be measured annually
• Approach to resilience: KnowBe4 engineers have designed a cloud first highly scalable and resilient product architecture within AWS.; ; Performance of systems within our product architecture are monitored for key metrics to ensure that the load on any one system is within an acceptable range. Should any components become overloaded or experience a fault, automated processes will execute to bring online additional temporary systems or to cycle out existing systems for new ones.; ; Automation is built into the KnowBe4 architecture so system monitoring, updates, and corrective actions can take place as needed with no downtime.
• Outage reporting: Outages reported by email and on status webpage

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Single Sign on SAML with access based on Role.; Administrators of the console can have privileges set according to function.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • GDPR Compliant
  • US-EU / US-Swiss Privacy Shield certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: KnowBe4 has established and maintained various Information Security and Privacy Policies. These are inspected and reviewed for completeness as part of our multiple annual external audits. These include but are not limited to Change Management, BCP/DR, Information Security, Third Party Security Guidelines, Data classification, eetc

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The KnowBe4 R&D department leverages a Continuous Integration / Continuous Delivery (CI/CD) pipeline for managing code deployments. Code changes are peer reviewed, approved by separate QA staff, and tested in a staging environment before they are pushed into production. The staging and production environments are logically separated and no data is shared between them.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The KnowBe4 information security team performs web application vulnerability scans monthly. These scans are configured to run as authenticated scans. Any vulnerabilities found during these scans or any other vulnerability discovery activities are added to a vulnerability tracking system. There the vulnerabilities are verified, categorised, and evaluated for actual risk. Vulnerabilities are remediated in accordance with a defined schedule.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All KMSAT processes have audit logging enabled as part of the default configurations. Additional logging for Infrastructure, system and networking are managed leveraging various tools. These are monitored by a dedicated team.
• Incident management type: Supplier-defined controls
• Incident management approach: KB4 has a formal incident response plan, of which the key elements include: Preparation, Identification, Containment, Remediation, Investigation, Follow-up/ Lessons Learned, and Notifications. ; In the event of an incident involving your data you will be informed via email within 72 hours.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/
• Covid-19 recovery:

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.
• Tackling economic inequality:

  Tackling economic inequality

  Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * In the past 5 years, 20% of our staff entered our employment from leaving school, college or university;; * We have supported 12 apprenticeships;; * We run an internal academy scheme to build a broad range of technical skills in those who have the inherent skills, attitude and capability to become our next generation of experts;; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and reskill leavers from the Armed Forces. So far, 16 staff have joined us in this way;; * The ethnic mix of our staff is more diverse than that of our local community.; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training - in 2020 alone, staff successfully completed over 100 technical courses.
• Equal opportunity:

  Equal opportunity

  Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.
• Wellbeing:

  Wellbeing

  Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work.

Pricing

• Price: £500 to £2,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: With our free Phishing Security Test you can phish employees to find out what percentage are Phish-prone™. This test is available for up to 100 users and customisable for your organisation. We'll also provide a PDF with your Phish-prone % and charts to share with management.
• Link to free trial: https://www.knowbe4.com/phishing-security-test-offer

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.