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LENUS HEALTH LTD

AI Enabled Breathlessness Risk Stratification Service

Identify individuals at risk of breathlessness with our AI service. Early detection of respiratory distress allows timely interventions and personalised management strategies, improving patient outcomes.

Features

  • Predictive AI: Early detection of clinical risks in chronic conditions.
  • Clinical Workflow Integration: Models embedded into live clinical workflows.
  • Risk Score Delivery: Provides actionable insights for appropriate treatment.
  • Multiple Deployment Options: Flexible deployment to meet healthcare system needs.
  • Local Model Inferencing: Run inference in your secure data environment.
  • Population Insights: Surface AI insights in Lenus Treat dashboards.
  • Early Admission Prediction: Identify high-risk patients early to prevent admissions.
  • Emergency Admission Prevention: Keep patients out of the emergency department.
  • Informed Treatment Interventions: Generate actionable insights for transformative care.

Benefits

  • Improved Patient Outcomes: Early intervention reduces disease progression.
  • Cost Reduction: Avoidance of emergency admissions leads to cost savings.
  • Transformative Care: Informed interventions improve care for chronic conditions.
  • Performant AI Models: Validated models exceed published comparisons.
  • Explainable Predictions: Local explainability enables bio-plausible model scores.
  • Calibrated Models: Precision for accurate predictions and informed decision-making.
  • Regulatory Compliance: Developed under regulatory requirements for quality and security.
  • Medical Device Software: Developed in accordance with ISO standards.
  • Enhanced Clinical Support: Reduces exacerbation frequency and provides clinical support.

Pricing

£20,000 to £400,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@lenushealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 9 2 9 8 4 0 8 1 4 4 9 1 7 1

Contact

LENUS HEALTH LTD Business Development
Telephone: 0131 561 1250
Email: tenders@lenushealth.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Patient Management Systems (PMS) Electronic Medical Record Systems (EMRs)
Cloud deployment model
Public cloud
Service constraints
Lenus Health’s solutions operate on a Software as a Service (SaaS) cloud model basis, ensuring all software updates are automatically delivered to customers as soon as they are available. Updates are scheduled, in accordance with our standard operating procedures, and customers are informed in advance by our Customer Support Team. Updates are executed, wherever possible, during off-peak hours to ensure disruption to clinicians and impact on patients is minimised.
System requirements
All system requirements are supported

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Standard support hours are 09:00 to 17:00, Monday to Friday. Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours. Response times at weekends, public and bank holidays are negotiated separately.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our Customer Support Helpdesk provides first line response to support requests. The service is backed by Microsoft Azure services 24x7, 99.99% availability. Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours. P1 - Urgent: Complete loss of an entire service for all users or severe degradation resulting in inability to function; P2 - High: Service functioning improperly resulting in some loss of service/system failure removing service from a number of users; P3 - Medium: Service functioning at less than optimal performance/system problem impacting but not removing service, resolve minor bugs/site errors; P4 - Low: Change requests.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
During service implementation, the Customer Support Team and Product Team collaborate to provide training tailored to the specific requirements and roles of customer staff during the early stages of adoption and implementation of the service. Alongside, we supply all necessary documentation including instructions for use to support rollout.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Upon termination of a contract between Lenus Health and a customer, two options are available: either the establishment of a new contract with Lenus Health to extend the service or assistance from Lenus Health to help transition to an alternative service provider. There may be additional costs. Lenus Health maintains its commitment to confidentiality and is not required to share any confidential information or third-party licenses with the customer or any new service provider.
End-of-contract process
If the customer opts not to enter into a subsequent contract with Lenus Health, and if required, Lenus Health will securely transfer a copy of all relevant data to the customer. Upon confirmation that the customer has received this data, Lenus Health may then delete it. There may be additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile experience is fully featured but interfaces are optimised for smaller form factor.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
A secure service interface in the form of a clinical dashboard is provided for healthcare professionals to administer the service.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Manual and automated interface accessibility testing has been undertaken but not specifically for users of assistive technologies.
API
Yes
What users can and can't do using the API
The Data APIs allow authorised clients to read and write physiology body measurements, vital signs, test results, nutrition and many other standard units of measurement as well as a range of resources based on the HL7 FHIRv4 standard. Lenus protects user data with SSL while in transit and Microsoft SQL Server Transparent Data Encryption at rest. Access to these resources is locked-down by Azure Key Vault. Client applications are added to the system by a human. Only approved partners clients can access the Lenus platform.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Almost any element of the service can be customised to meet specific customer needs. Customisation is available to support the need to scale, to support specific security standards, monitoring and reporting or to provide extended help desk cover. Customisation requirements are typically informed through early stage work in determining user needs and organisational goals. For a live service, further customisations can be considered in response to analytics, user feedback and product enhancements.

Scaling

Independence of resources
Virtualisation technology is used to ensure applications and users sharing the same infrastructure are kept apart.

Analytics

Service usage metrics
Yes
Metrics types
Using tools such as web analytics and other data sources we monitor service usage and performance and recommend where service improvements could be made.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Approach can be designed to suit customer requirements.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99%
Approach to resilience
Microsoft Azure provides failover capability. More information available on request.
Outage reporting
Lenus Health is ISO 27001 accredited, and maintains comprehensive, rehearsed business continuity procedures across a range of scenarios. In the rare case that a major incident is declared, such as an outage, an incident manager, working with the Customer Support Team, will oversee customer communications. Dashboards, APIs and email alerts are used to report any outages.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Lenus Health is committed to maintaining strict access controls for our support and development teams. Users are granted access only to the systems essential for their roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
21/02/2024
What the ISO/IEC 27001 doesn’t cover
The activities of suppliers, who process data on behalf of Lenus Health, are covered by virtue of contractual agreements which specify their security requirements. Therefore, any aspect relating to the premises and data centres of those suppliers does not form part of the scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Data Security and Protection Toolkit (DSPT)
  • Class 1 Medical Device EU & UK Medical Device Regulations

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Lenus Health recognises information as a critical asset that it is duty-bound to protect. Our Information Security Management System (ISMS) ensures rigorous standards of information security. Additionally, Lenus Health holds ISO 27001 and Cyber Essentials Plus certifications, and is also certified in DSPT (Data Security and Protection Toolkit) and DCB0129 for the NHS, further evidencing our robust information security and management practices. These certifications highlight our commitment to fostering a 'secure by design' mindset among employees, thereby reducing risk exposure.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is employed to evaluate, control and minimise risk and cost, and maintain the established standards and quality criteria. Our change management process is incorporated into our ITIL-based continual improvement process, that encompasses business objectives, creates baselines, defines measurements, and plans and implements improvements. Our change controls:

establish the purpose, category and nature changes
determine the potential consequences of changes
assess resource requirements for the changes

We use configuration management to establish and maintain consistency in our software’s performance. This includes configuration management for:

Project/work management
Source control
Build/release pipelines
Packages and artefacts
Azure CSP tenancies, subscriptions and Infrastructure
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Lenus Health apply our ISO13485 accredited Quality Management System processes, and Cyber Essentials backed security best practices to the information and IT assets we handle, reducing risk associated with vulnerabilities by being able to identify, classify, prioritise, remediate and mitigate vulnerabilities. Vulnerability scans are run regularly to identify weaknesses in the configuration of systems and to determine if any are missing important patches or software. Remediation or mitigation is undertaken on any vulnerabilities identified according to the class and priority of the vulnerability.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use ‘always-on’ proactive and protective monitoring to:

monitor the software performance
systematically identify risks
detect software faults when they occur
quickly initiate necessary corrective actions

Our proactive monitoring involves collecting meaningful and practical information. To do this we use tools such as:

Azure App Insights
Azure Log Analytics
StatusCake
Performance analytics
Service reports
Helpdesk calls and tickets
Customer complaints and positive feedback
Incident management type
Supplier-defined controls
Incident management approach
Lenus Health's incident management process requires that all events and suspect events that could result in the actual or potential loss of data, breaches of confidentiality, unauthorised access or changes to systems, must be reported immediately to top management by email, telephone or in person.

Incidents are centrally recorded, and appropriate management measures, including escalation and notification procedures are in place.

Incident reporting procedures are included in employee training.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

At Lenus Health, our commitment to fighting climate change is central to our mission, and our innovative healthcare solutions are at the forefront of this. Recognised as a top UK innovator in supporting a greener NHS, our inclusion in the Net Zero 50 list underscores our dedication to delivering solutions that not only advance healthcare but also protect our planet.

Our approach is multi-faceted, aiming to reduce greenhouse gas emissions across all aspects of healthcare delivery. By harnessing the power of digital health technologies, we are revolutionising patient care, making it more efficient, and significantly lowering the carbon footprint associated with traditional healthcare practices. Our solutions enable remote monitoring and virtual consultations, reducing the need for physical travel and thus decreasing CO2 emissions. This not only contributes to a reduction in pollution but also enhances patient accessibility to quality healthcare services.

Our initiatives extend beyond digital innovation. We are actively working towards achieving net zero greenhouse gas emissions within our operations. This involves optimising energy use in our facilities, investing in renewable energy sources, and advocating for sustainable practices throughout our supply chain. This commitment is detailed in our Carbon Reduction Plan, published on our website, which adheres to the GHG Protocol.

By integrating environmental considerations into our work, we are not just addressing the symptoms of climate change but are also contributing to a healthier, more sustainable world.

Lenus Health remains committed to achieving Net Zero greenhouse gas emissions by 2045, in line with Scottish Government policy, contributing to UK Government policy of Net Zero emissions by 2050.

Covid-19 recovery

Lenus Health operated throughout the pandemic, including through provision of essential services to the NHS (software for the NHS Scotland National Notifications and Contact Tracing Service, and a long COVID study), as well as for other key public sector organisations.

In the wake of COVID-19, Lenus Health recognises the impact the pandemic had on individuals and communities, and having emerged as a resilient business, is committed to creating employment opportunities to assist those looking to retrain.

Aligned with our focus on wellbeing, Lenus Health is supportive in enabling workers to work from wherever they would like to work; from home, from the office, or from elsewhere, subject to project constraints that may be in place e.g., security considerations etc. and their levels of comfort in being in and around other people, should they be shielding, either for themselves, or because they live with or care for family members who are vulnerable.

Our innovative digital health solutions are specifically designed to support patients and clinicians, and in a post-pandemic setting, this is especially vital for those who have been severely affected by the pandemic, including individuals who were shielding and patients with chronic respiratory conditions such as COPD. By facilitating better self-management of these conditions, our technology directly contributes to reducing the strain on the NHS, which is still recovering from the unprecedented demands placed upon it during the pandemic.

As Lenus Health continues to expand, we're committed to creating sustainable employment opportunities. We actively recruit from across Scotland and the rest of the UK, and because we have embraced full remote and hybrid working, this has assisted us in recruiting the best possible talent while also positively improving work life balance.

Tackling economic inequality

At Lenus Health, our commitment to tackling economic inequality is woven into the fabric of our business model and operations. Recognising the role that healthcare innovation can play in addressing this challenge, we support skills development and the creation of new jobs through our activities, especially for those facing barriers to employment.

All workers benefit from contracts with competitive remuneration, together with a package of benefits which are designed to both attract and retain talent. Our annual salary review policy means that all workers can expect their salary to be increased automatically, in line with increases in cost of living, without having to request it.

Our initiatives are tailored to stimulate economic growth and business creation by encouraging the development of new, scalable solutions within the healthcare sector. By focusing on innovation and the adoption of disruptive technologies, we aim to deliver higher quality and more cost-effective healthcare solutions, modernising delivery and enhancing productivity. Where our solutions tackle waiting times in the NHS, we see people returned to work earlier, thereby contributing to the economy.

Lenus Health creates employment and training opportunities and supports workforce training that address skills gaps, resulting in recognised qualifications and a better-prepared workforce, fit for the future. Costs are covered for continuous professional development activities, access to online learning resources and attendance at events.

Opportunities for development are discussed regularly, including during monthly one-to-one check-in meetings between workers and line managers.

The intranet carries detailed role descriptions for all jobs currently filled, new jobs being created and therefore requiring to be filled in the future. This open sharing of job descriptions assists workers in identifying pathways for career progression.

Equal opportunity

At Lenus Health, our dedication to fostering equal opportunities is a cornerstone of our corporate social responsibility (CSR) policy, and it is deeply embedded in every aspect of our operations. Our commitment extends beyond compliance; we actively seek to tackle workforce and sector inequality head-on through a series of targeted activities and initiatives. We are an accredited Real Living Wage employer and follow the Fair Work First principles.

Recognising the unique talents and perspectives that a diverse workforce can contribute to business success we take care during recruitment to eliminate bias from the process. We support on-the-job training, aimed at developing new skills relevant to our operations, especially in areas of technological uncertainty. These opportunities are promoted, sometimes resulting in recognised accreditations or qualifications, thereby enhancing employability and opening doors to new opportunities for our people both within and beyond Lenus Health. Our efforts are aligned with our CSR and other policies, which emphasise inclusivity and equal opportunities for all.

Our approach to understanding tackling workforce inequality and inequity is holistic. We identify and seek to address disparities in employment, skills, and pay in our workforce. By supporting in-work progression, we aim to empower individuals, including from disadvantaged or minority groups, facilitating their transition into higher-paid roles through skill development relevant to their career aspirations.

Lenus Health is also deeply committed to ethical practices across our operations, including the management of modern slavery risks within our supply chain. We undertake due diligence to ensure our partners and suppliers share our values and commitment to fair and ethical work practices.

By influencing our workforce, suppliers, customers, and the wider community through the delivery of our contracts, we aim to advocate for and support minorities and address inequalities within the workforce.

Wellbeing

At Lenus Health, our commitment to enhancing health and wellbeing extends beyond the innovative healthcare solutions we provide. It permeates every aspect of our operations, influencing our approach to workforce management, supplier relations, and community engagement. Recognising the connection between wellbeing and productivity, we implement activities designed to support both the physical and mental health of our workforce.

We take steps to ensure our team members have access to resources and support systems that promote their overall wellbeing. This includes initiatives aimed at creating a healthy work environment, offering mental health support services, and facilitating a culture that values work-life balance. Our actions demonstrate our firm belief that a healthy workforce is the backbone of a successful and resilient company.

We measure several dimensions of employee satisfaction through weekly and quarterly pulse surveys which help to highlight specific areas that require attention, and which are followed up by our People Team.

Staff receive a benefits package including pension contributions and private health cover. Lenus Health wants its workers to do their best work, feel proud about their work and know that they have the support to enable them to feel professionally fulfilled. As such, fulfilment is a component of job design which contributes to health and wellbeing, a dimension when interviewing candidates and a point-of-discussion between workers and line managers during monthly one-to-one check-in meetings and annual progress reviews.

Exit interviews for employees who leave also provide an opportunity for us to identify what we’re doing well and where further improvements can be made to ensure that support for health and wellbeing is sustained. Exit interviews regularly highlight the positive support that employees know is in place, or from which they have benefited.

Pricing

Price
£20,000 to £400,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@lenushealth.com. Tell them what format you need. It will help if you say what assistive technology you use.