Centerprise International Ltd

Centerprise Business Analytics Service

Centerprise Business Analytics Service is built on the Qlik data visualisation and discovery tool. With its associative analytics engine, sophisticated AI, and high performance cloud platform, you can empower everyone in your organisation to make better decisions daily, creating a truly data-driven enterprise.

Features

• Smart connection software which assembles and organises your data
• Select and filter data fields using different variables
• Multi level user access to relevant data
• Create report templates to be automatically generated
• Automatically deliver reports to relevant personnel
• Experience with Rest API and other 3rd party integrations
• Self-Service Discovery and Visualization
• Conversational Analytics and Natural Language Processing
• Interactive Dashboards
• Sophisticated, intelligent alerting

Benefits

• Easy for developers to assemble their data in usable format.
• User can view the key data using smart, intuitive visualisations
• Admin-users have the ability to control dashboards access of users.
• Restricted access to selected personnel only.
• Automated reports are sent with current date
• Automated delivery ensures a regular, professional process is maintained
• Put world-class, modern analytics in everyone's hands
• Create a data literate workforce with AI and conversational interaction.
• Experience unmatched performance on your cloud of choice

£12.50 to £14.50 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

493142043774001

Contact

Tenders Team
01256 378 000
tendersteam@centerprise.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response times are subject to the contracted level of Centerprise Service. Typically, these will be: Standard - Target 90 minutes initial response Comprehensive - Target 90 minutes initial response
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a first line support telephone number, email ticketing support, online ticketing support and Webchat - all of which are supported by our second and third line resolver groups. Questions are responded to on a priority basis. Our user can manage status and priority of support tickets as well as accessing our technical support team via email, online portal or webchat. All our support levels are charged at the same rates. Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Support for initial setup and configuration, gathering requirements and objectives, and modifying system parameters to suit your needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Centerprise can provide consultancy and support to assist you in extracting data at the end of the contract
• End-of-contract process: At the end of the contract Centerprise will cease the service. ; All data stored including backups will be securely deleted using industry standard best practise methods.; On termination of the Agreement we will give you a reasonable opportunity to migrate your environment out of our Services in an orderly fashion, where possible.; Optionally, on contract initiation, Centerprise will work with the Customer to create an exit plan within 3 months of the start of service. The exit plan will define what happens at the end of the contract.; For option costs, please refer to the price card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The backend and frontend of the application has white labelling capability.

Scaling

• Independence of resources: We use cloud technologies that are designed to insure appropriate resource are at all times allocated to the most intensive processes.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage summary, including raw volume, active users, disk used.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Dashboards can be exported as a pdf (Navigation menu). Stories can be exported as pdf or ppt (Navigation Menu). Dashboard objects can be exported as xls (Right click).
• Data export formats: Other
• Other data export formats:
  • PDF
  • PPT
  • XLS
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Centerprise guarantees 100% availability of virtual servers in any given calendar month.; Centerprise guarantees 100% network availability in any given calendar month.; Centerprise guarantees a network latency of 1ms or less for data packets between servers within Centerprise’s services and network. ; ; If we fail to meet the guarantees detailed above, you will be able to request a credit as detailed below up to a maximum of 100% of your fee for capacity used during the previous 30 calendar days. ; Details of the definitions of the above are defined in our terms and conditions for the service.
• Approach to resilience: The system is designed to offer 99.999% availability to customers. It does this by having a highly available dispersed architecture which self-heals when an outage is detected. The system has built in redundancy so that it can continue to operate even if one or more of the services is temporarily unavailable
• Outage reporting: The system will notify the support team of alerts via email alerts, and a dashboard available to the support team. If the customer wishes to receive these notifications as well they can on request.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: When a ticket is raised via phone, customers will always be asked to authenticate themselves using a series of security questions unique to them. ; Usernames, passwords and 2 factor authentication is used to restrict access to customer facing portals for Centerprise systems. ; Role based access control (RBAC) is used to define user access rights within Centerprise systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 12/02/2018
• What the ISO/IEC 27001 doesn’t cover: The certification covers all Centerprise products and services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: 10th November 2018
• What the PCI DSS doesn’t cover: The certification covers all Centerprise products and services.
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Information Security Management System (ISMS) is intended to be an enabling mechanism for information sharing, for electronic operations, and for reducing information-related risks to acceptable levels. The scope of the ISMS covers all Centerprise information assets associated with the provision of the service. The ISMS is subject to continuous, systematic review and improvement. Centerprise has established a top-level Information Systems Management Forum (ISMF), chaired by the CEO that includes the Information Security Officer and other management staff or roles to support the ISMS framework and to periodically review the information security policy. This policy and all changes to this policy are subject to approval by the Centerprise CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Centerprise have a strict Change management control policy in line with our ISO20k certification. The change process workflow can be summarised as follows: - 1 - Change creation; 2 - Two Stage Change Approval (Quality / Technical); 3 - Identification of affected customers 4 - Customer notification. 5 - Implementation
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Information regarding potential threats comes from a variety of sources primarily relating to our underlying operating system.; Critical vulnerabilities can be patched via a hot-fix process pushed to all servers automatically. Typically the time frame between identifying and remediation with 72 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Centerprise have a defined protective monitoring process with includes a number of different methodologies and techniques. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request. When a potential compromise is found it is reported to the Information Security Manager as set out in Centerprise's incident management policy. The Centerprise ISM is responsible for coordinating and managing the response within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Centerprise's Incident Management process is based on ITIL principles, and provides 1st Line service desk support via phone and email. Standard resolution templates are used for common issues, and an ITSM tool provides audit trails and log of ticket volumes, categories etc. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Centerprise is committed to working towards ‘Carbon Neutral’ status with an ambition to be carbon neutral by the end of 2050. Scope 1 and Scope 2 emissions have reduced by 32.51% from our baseline in 2020/21 year. Centerprise’s strategy expands beyond its internal business operations by ensuring the changes implemented flow into our product strategies. In this way, the organisations and communities in which Centerprise operates will also benefit. For example, today, Centerprise’s customers benefit from solutions: ; • that reduce resource requirements and associated office and transportation costs, such as cloud based services working from home; • Replacing petrol/diesel vehicles with electric vehicles; • Using electronic communications replacing printed and posted materials and face to face meetings ; • utilising technologies such as Artificial Intelligence and Machine Learning to improve efficiency and lower the carbon intensity of operations; • Procuring from low carbon suppliers
• Covid-19 recovery:

  Covid-19 recovery

  Centerprise recognise the impact that Covid has made on the UK economy and have made investments to help support job seekers and local growth stimulants.; Centerprise has started a new Apprenticeship scheme to help provide young people with a career path in Sales. Each year, new apprentices will be added with a planned process of educating the individual with a combination of formal study and on-the-job training in different parts of the organisation, leading to a recognisable qualification. ; In South Wales, Centerprise has invested £5m in extending their premises to another 5,000 square feet to expand the recycling capability. This action has provided work to more people in a high unemployment area by utilising local contractors for the building work and providing new employment opportunities as the site starts operation.
• Tackling economic inequality:

  Tackling economic inequality

  Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is on the basis of pure ability to perform, regardless of any other factor. This will include the provision of any aids needed to ensure that those with disabilities, or other factors, can contribute equally.; Centerprise is happy to state that all employees are paid in excess of the basic living wage.
• Equal opportunity:

  Equal opportunity

  Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is on the basis of pure ability to perform, regardless of any other factor. This will include the provision of any aids needed to ensure that those with disabilities, or other factors, can contribute equally.
• Wellbeing:

  Wellbeing

  Centerprise care for the welfare of all staff. The following is sample of the services offered:-; • Subsidised Gym membership; • Free fruit distributed weekly; • Anonymous AI based Mental Welfare service – AMY; • 2 Wellbeing days for all staff

Pricing

• Price: £12.50 to £14.50 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.