max20 Project Solutions
Telephony & Network Engineering Service for the NHS, Social Care and Wider Healthcare Market
max20 Project Solutions provides its' customers with project-based solutions for management and delivery of Telephony/Networks and Storage. Our team of Associates manage deployment of telephony systems as well as recommend bespoke solutions for infrastructure upgrades and support transition to cloud hosted solutions (eg Cisco, BT, Unity, Vodafone, Skype for Business).
Features
- Review and scope requirements, compare options and recommend solution
- Deployment of Digitally Enhanced Cordless Telecommunications (DECT) systems
- Configuration/installation of multiple Wireless controllers.
- Deploy Call Manager / VOIP Wireless deployment
- Windows Server upgrade/migration (2008,2012,2016)
- Network upgrade/migration/stabilisation-Active Directory & Azure Active Directory (AAD)
- Networking/Telephony/Comms (EUC/LAN/WAN/VLANS/VMWare/Cisco/Cyber Security)
- Vulnerability scanning and remediation (Nessus)
- Network Architecture (including technical design and implementing solutions)
Benefits
- Reduces deployment times by utilising focussed team of experts
- Reduces business risk and cost through dedicated resource
- Capture progress against the project plan ensuring key milestones met
- Organisations' own resources able to support business as usual activities
- Out of hours on call services (acute and community)
- Monitoring network engineering performance and ensure system availability and reliability
- Configuration/installation of devices & services (routers/switches/firewalls/load balancers/VPN/QoS)
- Deployment of Mobile Devices using MDM (SCCM, Airwatch, Microsoft Intune)
- System implementation and integration within clinical/non-clinical areas
Pricing
£345 to £1,220 a person a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ps@max20.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
5 0 1 9 7 6 1 6 2 4 3 4 0 3 4
Contact
max20 Project Solutions
Don Tomlinson
Telephone: 0161 941 5026
Email: ps@max20.com
Planning
- Planning service
- Yes
- How the planning service works
- Max20 Project Solutions assists clients plan and migrate their systems, applications and data from an existing physically based environment to the cloud, be it private, public or hybrid. Throughout the planning process we utilise our expert team of associates to assess, analyse and document the existing environment in detail, providing guidance on which elements are cloud-ready, and those that will need attention prior to any migration. We work with our clients to determine an appropriate solution that will deliver value which is fully in line with current business goals and can scale up/down accordingly. A fundamental goal of this planning exercise is to ensure the risk of any outage and data loss during the future migration process is minimised, our controlled step by step cloud implementation and migration plans will be developed following the planning process. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be transitioned securely and seamlessly.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Max20 Project Solutions provides training to cover all aspects of the services supplied. All documentation is stored securely on cloud based systems enabling our clients access to all designs, plans and processes. Our Associates are available to provide formal training through webinars and on-site support where necessary. Further training support is available via floor walking (user) activities ensuring that the user experience is delivered to a high standard. Our Associates will provide thorough and detailed handover to client’s technical teams where required.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Max20 Project Solutions undertakes detailed cloud readiness assessments with clients to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state. The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed. The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is delivered.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Max20 Project Solutions provides robust quality and performance processes. Suitable user teams are identified within the client who our associates work with in order to establish key markers of performance and service acceptance. All designs, plans and processes (technical and business) are fully quality assured internally through our team of expert associates. We follow a diligent transition process including extensive testing (both technical and customer UAT) with the test criteria being pre-agreed. The testing process is used to ensure complete validation of the environments requirements are met including: • Environment is complete and accurate • Performs as expected, or better • Test plans are executed accordingly and results are as planned • Track and document any defects or performance constraints • Provide test metrics/testing summary reports • Ensure services are approved for full usage.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Max20 Project Solutions utilises industry standard ITIL service management on all engagements ensuring the quality of delivery and engagement is rigorously maintained. A dedicated delivery manager is the first point of contact should problems arise. Specialist Associates are available for non categorised service faults or irregular failures once the environment is live. Prior to go-live the team are always available to resolve faults should they arise. Dynamic dashboards and a centric knowledge base are available, offering a rapid resolution to many common faults. Support is flexible and scalable enabling the buyer to adapt to market changes quickly. Service Level Agreements, delivering KPI driven operational reporting and Microsoft’s interactive service dashboard.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Max20 Project Solutions will discuss tailored support SLAs with each individual client.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Since the start of the Covid pandemic, max20 Project Solutions has realigned many of its' services to be delivered remotely which has assisted with additional environmental benefits in the performance of the service including working towards net zero greenhouse gas emissions. - Covid-19 recovery
-
Covid-19 recovery
max20 Project Solutions support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. We have been involved in improving workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel. - Tackling economic inequality
-
Tackling economic inequality
max20 Project Solutions is experienced in creating employment opportunities particularly for those who face barriers to employment and/or who are in deprived areas. We have also been involved in creating employment and training opportunities, particularly for people in healthcare sectors with known skills shortages. Additionally supporting educational attainment relevant to the service, including training schemes that address skills gaps and result in recognised qualifications. - Equal opportunity
-
Equal opportunity
As a longstanding supporter of the "Positive About Disabled People" initiative, max20 Project Solutions Demonstrate action to increase the representation of disabled people among our Associate workforce.
- Support disabled people in developing new skills relevant to the service,
including through training schemes that result in recognised qualifications.
- Influence staff, suppliers, customers and communities through the delivery of the service to support disabled people. - Wellbeing
-
Wellbeing
max20 Project Solutions supports the health and wellbeing, including physical and mental health of our Associates who are aligned to our healthcare customers projects. We work closely with our healthcare customers to demonstrate collaboration with users and communities in delivery of the project service. Acting in an advisory capacity we influence healthcare staff, customers and communities through the delivery of the service to support strong, integrated communities.
Pricing
- Price
- £345 to £1,220 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ps@max20.com.
Tell them what format you need. It will help if you say what assistive technology you use.