Telefonica UK Limited

Mobile Data Management - MODA from Virgin Media O2 Business

A cloud-based service which enables a corporate admin to define how much and what type of data their users can consume. It supports all SIM-based data devices using 3G/4G network and Wi-Fi connections

Features

• Data Control- Customize the internet experience for individuals and groups
• Set mobile data caps and compliance policies
• Create zones to tailor policies based on location
• Content Filtering - Permit or deny access to websites
• Network Security- Stop malware and malicious content at network level
• Advanced Reporting and Analytics

Benefits

• Get control, compliance, security and reporting with one solution
• Minimize data overage costs
• Support compliance with data regulations like GDPR
• Seamless integration with existing infrastrucure and UEM solutions
• Enable employees to work flexibly
• Optimize productivity by ensuring devices are used for their purpose

£45 a device a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

510969050172728

Contact

Steve Smith
07834 571216
publicprocurement@virginmediao2.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: MODA can be integrated with UEM and endpoint security solutions to create the basis for a digital workplace
• Cloud deployment model: Hybrid cloud
• Service constraints: MODA is provisioned onto the SIM and therefore only works for SIM enabled devices.
• System requirements: MODA works on any device that has a SIM card

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's dictate response time to be between 15 mins for a priority 1 issue and 1 business day for a priority 4 issue
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: MODA from the Supplier includes Helpdesk-to-Helpdesk support at a break/fix level.; ; A Managed MODA service and extended hours is available at an additional cost.; ; Initial issue triage is to be conducted by the customer helpdesk prior to escalation to the Supplier for MODA related issues. All network and device issues will be handled by the Supplier.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Demos are given to show the customer how the MODA dashboard works. ; MODA requires the SIM cards to be provisioned by the network operator. ; We provide guidance on how the customer should set up the APN on devices. ; Once the SIM is registered within the MODA admin portal all traffic is then routed via the MODA network to allow data monitoring to start.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers can download their data through the portal before their account is terminated. Once the account is terminated all customer data is deleted.
• End-of-contract process: Once the contract has been terminated, the customer account is removed from the system and their data is no longer available.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: MODA is designed to manage data usage on SIM enabled mobile devices. The Admin portal can be accessed over the web on any desktop or mobile device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Information provided in Service Definition.
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable to the service
• Accessibility testing: Not applicable to the service
• API: Yes
• What users can and can't do using the API: Information provided in Service Definition.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: MODA is a service that allows the Admin to implement data usage policies that fit the requirement of their specific organisation on a very granular level.

Scaling

• Independence of resources: The datalinks used for MODA are monitored on a monthly basis, with notification alerts set when we reach 75% capacity. We have processes in place to increase the bandwidth when needed to ensure that users are not affected by the volume of our users.

Analytics

• Service usage metrics: Yes
• Metrics types: The MODA portal provides metrics around the mobile data per account, per group, per zone and by device. For each it is possible to see total usage and usage broken down by type and usage to the top 10 internet domains
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Asavie Technology Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is an option through the account portal to download data relevant to the customers account.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Private WAN service. MODA is protected through the utilization of private network over private circuits
• Data protection within supplier network: Other
• Other protection within supplier network: Private WAN service. MODA is protected through the utilisation of private network over private circuits

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: MODA has been designed and built to provide a highly resilient service with active and standby links. Each node involved in processing data is deployed with an automated switchover in case of node failure
• Outage reporting: Automated alarms are reported to our 24x7 NOC and operations team. Service affecting outages (planned/unplanned) are reported to customers as per defined SLA.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the MODA portal is based on a role profile that is determined by the Primary system Administrator defined during the on-boarding process.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: Certification covers the protection of all Buyer and employee information that is managed by the Supplier.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: The system on which MODA has been built is designed for secure connectivity from the ground up, and security has the highest priority across all aspects of the service. An internal cross functional team meet regularly to address any security concerns.
• Information security policies and processes: MODA works under several internally defined policies, which is rationalised in line with the ISO 27001 certification.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The MODA configuration and change management processes are ITIL aligned
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: MODA is aligned with ISO 27001 - daily, monthly controls against CVE released updates
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: MODA employees a suite of pro-active real-time aware tools are constantly monitoring the service across all leves of the stack
• Incident management type: Supplier-defined controls
• Incident management approach: All MODA incident management processes are ITIL aligned

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  The Supplier has a track record of driving positive change for our people, communities and our planet. For example: Through the Supplier's "Meaningful Connections Plan" and "Blueprint" sustainability strategies, the Supplier sets long-term goals to reduce emissions, protect our natural resources, and create a meaningful impact on society. The Supplier has a made huge progress towards the company's Net Zero ambitions in our own operations and making significant headway in our supply chain. Progress is summarised below; these learnings and best practice can be shared with Buyers when awarded a new contract. Carbon Neutrality Target: net zero operations by 2025. Net zero operations, products and supply chain by 2040. 10 years ahead of the Paris Agreement. Renewables By the end of 2025: • Change masts on landlord sites to renewable energy • 40% of the Suppliers vehicles will be electric By the end of 2030 the Supplier will use 100% green energy. Decarbonisation The Supplier is investing in carbon-removal projects and supporting the decarbonisation of the UK economy by providing the connectivity to underpin a low-carbon digital revolution. Carbon Footprint The Supplier has commissioned consultancy to calculate the company's footprint in line including the standards below: • World Resources Institute/World Business Council for Sustainable Development, 2004 • Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition Carbon offsetting The Supplier plans to reduce full value chain emissions by at least 90% by 2040, in line with science-based targets. Some residual carbon emissions are expected that will be difficult to completely eliminate (e.g. flights). When 90% is reached, the plan is to offset the rest, using gold standard offsets (usually investing in nature-based solutions, such as tree planting).
• Covid-19 recovery:

  Covid-19 recovery

  The Supplier continues to contribute to economic recovery and ambitions to level up society following Covid-19. Examples include:; In 2020, as part of the Supplier’s COVID-19 response, we co-launched ‘Community Calling’, a phone gifting scheme focusing on deprived areas within the UK, aiming to donate 10,000 smartphones to those who were shielding and needed support. That target has been reached so the project has expanded to more vulnerable people in need across the UK. ; The Supplier’s Essential Broadband (EB) tariff was launched in November 2020 for new and existing customers who are in receipt of Universal Credit. The tariff offers 15Mbps for £15 per month, with no prices rises, and no fixed-term contract length. Since its launch, feedback has led to the development of a new and improved customer acquisition journey, now with an automatic live chat feature to simplify the process for eligible customers. Thousands of customers use this and the Supplier is working with government to understand who is eligible so those who need it most know about the offer and how to access it. ; Tech-Lending Community Hubs: In January 2022, the Supplier launched a new project that will see grant funding of £400,000 become available to organisations interested in setting up tech lending hubs. This fund will provide one-off grants to organisations who work with temporary accommodation services, that could feasibly set up a lending hub, whereby residents can borrow tablets on a short-term basis. The tablets will be loaded with free data provided by the Supplier through the National Data Bank. Funding has now been awarded to five beneficiaries throughout the UK, which will see pilots operated with all five. Once this process continues to establish, the target is to expand this in collaboration with more customers, as part of the Buyer’s social value partnership.
• Tackling economic inequality:

  Tackling economic inequality

  The Supplier is building an ambitious new strategy that will deliver social, economic and environmental benefits so our people, customers and the communities we serve can continue to have confidence in our values, integrity and mission to create positive change. The Supplier has significant experiencing delivering social impact and social value programmes throughout the UK in collaboration with the public sector. The Supplier has a solid portfolio of social value initiatives, many of which promote an inclusive economy. These include: -Working with organisations such as LMP Education and JobSkilla to help unemployed people back into work -Creation of a National Databank, which aims to end data poverty in communities across the UK. The National Data Bank provides free of charge SIMS for residents experiencing data poverty. -A wealth of expertise in working with small businesses, through Wayra (start-up cohort) and 5G accelerator hubs. Public sector customers also benefit by having access to subject matter experts in this space, as well as partnerships such as the ones with Neighbourly, and Good Things Foundation. In addition, the Supplier has a significant focus on digital skills, being brought to the forefront through the launch of our new sustainability strategy. Volunteering Since February 2022, all of the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person, and support brilliant organisations. The Supplier looks for volunteering opportunities where employees can share expertise with local community organisations and registered charities, focusing on resolving local issues.
• Equal opportunity:

  Equal opportunity

  The Supplier is an equal opportunities employer and is certified as Disability Confident Level 1; in the process to become Level 3 with a Guaranteed Interview Scheme, supporting disabled people throughout a recruitment and interview process. As part of the "Belonging Strategy", the Supplier will also ensure home-based working contracts will come into place across the business to offer more opportunities for disabled people, unpaid carers, and part-time workers without inhibiting and restricting career progression. The Supplier has a dedicated team responsible for diversity and inclusion. The Belonging Strategy underpins ambitions to ensure the creation and maintenance of a fair and inclusive workforce. To focus on supporting priority groups furthest from the labour market, the Supplier has created an Inclusive Recruitment Programme; to review all current processes that fall within our end-to-end recruitment journey for both internal and external talent and to ensure they are fully inclusive, equitable and accessible to all. The Supplier has made significant progress, partnering with Microlink, supporting workplace adjustments process; Implementation of Textio that is a platform which enables us to write inclusive and accessible job adverts and recruitment content; Creation of page specifically centred around Belonging and DEI on our external Careers Site. The Supplier has worked in partnership with Scope for the last five years, aligned with our Sustainability Strategy, supporting millions of disabled people into employment. The Supplier also has existing strategic partnerships with The Valuable 500, Business Disability Forum, Purple Space and have signed up to the Work With Me pledge.
• Wellbeing:

  Wellbeing

  The Supplier promotes a culture of health, education and wellbeing so that we can support all employees, both personally and professionally. We also want to extend this to our customers and the communities where we operate, supporting the wider ambition of a happier, healthier population. The Supplier is working with ‘Tickets for Good’ on a mission to make events more accessible and inclusive. The vision of the ticket donations service is to help event organisers/venues, sponsors and performers distribute surplus inventory, making sure it’s done in a fair and inclusive way. We have created a custom distribution system for the donation of unsold tickets to live experiences. Health and wellbeing at work The Supplier's "Thrive" programme provides a comprehensive range of advice, tools and policies to support our people and ensure they can be their best at work. As part of Thrive, the Supplier provides free health checks for all employees. The online MyWellbeingCheck© is available for all employees to access at any time. The Supplier also offers the following management development modules as part of learning and development programmes: • Stamp Out Stigma: Managers’ mental health awareness, • Anxiety and Depression: Managers’ toolkit, • Workplace Stress: Managers’ survival kit. From September 2020, employees have access to ‘Unmind’, a mobile app to help manage and track mental wellbeing. The Supplier's Ride-to-Work scheme helps employees enjoy all the benefits of cycling during the daily commute. Everyone can apply for it at any time throughout the year, reducing their carbon footprint, improving fitness and saving money. The Supplier works in collaboration with our Buyers, sharing and promote best practice on wellbeing, in the workplace and local communities.

Pricing

• Price: £45 a device a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Up to 10 users can get up to a 30 day trial, to test operational scope of the service.
• Link to free trial: Please contact the Supplier for more information

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.