CI Peole Ltd

Cloud Hosting Application Support Services

Programme Management, DV Project Management, SME and enduring engineering lifecycle support for MOD/NATO C4ISR Operational Applications - Chat (JChat), Geospatial GeoInt, Enterprise database, Logistics, Trans, Situational Awareness and Targeting . Integration support services to enable organisations to Design, Build, Integrate, Migrate, Support, and deliver highly user-centric, cost-effective digital cloud/hybrid services.

Features

  • System Design and Assurance for C4ISR Applications
  • Application Build and Validation Testing
  • Application Migration and Transition
  • Knowledge Transfer
  • Application Support (Incident, Problem, Change Management)
  • Support Achieving Authority to Test and Operate - 604
  • Develop Test Strategy, Test Plans and Scripts
  • Interoperability and Gateway Design
  • Technical Programme and Project Management
  • Application Design Documentation (HLD, LLD)

Benefits

  • Extensive knowledge in fixed/deployable C2, SA and IM solutions.
  • Supporting UK MOD delegation on national/international standards working groups
  • Supporting Joint/Maritime/Air and Land Commands, NATO and international defence forces.
  • Innovative, Agile development approach and evergreen solutions delivery
  • Security Cleared Personnel
  • Reduce Operational and Business Risk
  • Speed Up deployment Time

Pricing

£400.00 to £1,400 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ed.hodges@cipeople.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 2 2 6 3 8 4 7 3 8 8 3 0 4 5

Contact

CI Peole Ltd Ed Hodges
Telephone: 07931381825
Email: ed.hodges@cipeople.co.uk

Planning

Planning service
Yes
How the planning service works
Phase 1 - Discovery
Understand the clients As is Architecture and Requirements
Understand programme Schedules and Budgets
Develop the to be architecture
Produce a discovery report
Produce a High Level Strategy document

Phase 2 - Design
Produce a High Level Design document
Produce Low Level Design Documentation for each application
Build Plan for Test&Reference, Live environments
Develop Migration and Transition Plans
Develop Test Strategy
FAT testing of Apps in Test& Reference
IT Health Check (ITHC)
Achieve Authority to test

Phase 3 - Build
Iterative Build in hosting Environments
Verification and Validation of Builds

Phase 4 - Test
System Assurance Testing (SAT)
User Acceptance Testing (UAT)
Achieve IATO

Phase 5 - Migration and Transition
Communications Plan
Identify Users and Data Sets
Migrate Users and Data
Transition to new service
Early Life Support and Knowledge transfer
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Software as a Service (SaaS)
  • Platform as a Service (PaaS)
  • Infrastructure as a Service (IaaS)

Training

Training service provided
Yes
How the training service works
We are able to provide application specific training including:
Training Needs Analysis (TNA) for users and maintainers. Training Course Design. Training Course Delivery (Virtual and Face to Face).
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help customers follow a 4-Step Cloud Migration Process.
Step 1 - Cloud Migration Planning. Consider which migration strategy best meets the requirement. In this stage it is important to assess your environment and determine the factors that will govern the migration, such as critical application data, legacy data, and application interoperability. It is also necessary to determine your reliance on data: do you have data that needs to be resynced regularly, data compliance requirements to meet, or non-critical data.
Step 2 - Migration Business Case. Understand the relevant services offered by cloud providers and other partners and their costs. Determine the expected benefits of cloud migration along three dimensions: operational benefits, cost savings, and architectural improvements.
Step 3 - Cloud Data Migration Execution. Once your environment has been assessed and a plan has been mapped out, it’s necessary to execute your migration. The main challenge here is carrying out your migration with minimal disruption to normal operation, at the lowest cost, and over the shortest period of time. If your data becomes inaccessible to users during a migration, you risk impacting your business operations.
Step 4 - Ongoing Upkeep. Ensure data and services are optimised, secure and easily retrievable.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Software as a Service (SaaS)
  • Platform as a Service (PasS)
  • Infrastructure as a Service (IaaS)

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Level 1 and 2 Maintainers. Level 3 SME application Support.

Service scope

Service constraints
No

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Mon-Fri Service
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Level 2 Support 9-5 up to £800 per day. Level 3 Support 9-5 up to £1400 per day.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

CI People is committed to working towards a zero carbon footprint
Covid-19 recovery

Covid-19 recovery

N/A
Tackling economic inequality

Tackling economic inequality

CI People is committed to providing opportunities to all members of society
Equal opportunity

Equal opportunity

CI People is an equal opportunity provider, and we actively embrace a diverse workforce
Wellbeing

Wellbeing

In order to get the most out of staff - all members of CI People are encourage to look after their mental and physical health. At a Company level this is achieved by giving individuals at the time and the space to operate in the most effective and efficient manner.

Pricing

Price
£400.00 to £1,400 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ed.hodges@cipeople.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.