Cloud Hosting Application Support Services
Programme Management, DV Project Management, SME and enduring engineering lifecycle support for MOD/NATO C4ISR Operational Applications - Chat (JChat), Geospatial GeoInt, Enterprise database, Logistics, Trans, Situational Awareness and Targeting . Integration support services to enable organisations to Design, Build, Integrate, Migrate, Support, and deliver highly user-centric, cost-effective digital cloud/hybrid services.
Features
- System Design and Assurance for C4ISR Applications
- Application Build and Validation Testing
- Application Migration and Transition
- Knowledge Transfer
- Application Support (Incident, Problem, Change Management)
- Support Achieving Authority to Test and Operate - 604
- Develop Test Strategy, Test Plans and Scripts
- Interoperability and Gateway Design
- Technical Programme and Project Management
- Application Design Documentation (HLD, LLD)
Benefits
- Extensive knowledge in fixed/deployable C2, SA and IM solutions.
- Supporting UK MOD delegation on national/international standards working groups
- Supporting Joint/Maritime/Air and Land Commands, NATO and international defence forces.
- Innovative, Agile development approach and evergreen solutions delivery
- Security Cleared Personnel
- Reduce Operational and Business Risk
- Speed Up deployment Time
Pricing
£400.00 to £1,400 a unit a day
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 2 2 6 3 8 4 7 3 8 8 3 0 4 5
Contact
CI Peole Ltd
Ed Hodges
Telephone: 07931381825
Email: ed.hodges@cipeople.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Phase 1 - Discovery
Understand the clients As is Architecture and Requirements
Understand programme Schedules and Budgets
Develop the to be architecture
Produce a discovery report
Produce a High Level Strategy document
Phase 2 - Design
Produce a High Level Design document
Produce Low Level Design Documentation for each application
Build Plan for Test&Reference, Live environments
Develop Migration and Transition Plans
Develop Test Strategy
FAT testing of Apps in Test& Reference
IT Health Check (ITHC)
Achieve Authority to test
Phase 3 - Build
Iterative Build in hosting Environments
Verification and Validation of Builds
Phase 4 - Test
System Assurance Testing (SAT)
User Acceptance Testing (UAT)
Achieve IATO
Phase 5 - Migration and Transition
Communications Plan
Identify Users and Data Sets
Migrate Users and Data
Transition to new service
Early Life Support and Knowledge transfer - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Software as a Service (SaaS)
- Platform as a Service (PaaS)
- Infrastructure as a Service (IaaS)
Training
- Training service provided
- Yes
- How the training service works
-
We are able to provide application specific training including:
Training Needs Analysis (TNA) for users and maintainers. Training Course Design. Training Course Delivery (Virtual and Face to Face). - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We help customers follow a 4-Step Cloud Migration Process.
Step 1 - Cloud Migration Planning. Consider which migration strategy best meets the requirement. In this stage it is important to assess your environment and determine the factors that will govern the migration, such as critical application data, legacy data, and application interoperability. It is also necessary to determine your reliance on data: do you have data that needs to be resynced regularly, data compliance requirements to meet, or non-critical data.
Step 2 - Migration Business Case. Understand the relevant services offered by cloud providers and other partners and their costs. Determine the expected benefits of cloud migration along three dimensions: operational benefits, cost savings, and architectural improvements.
Step 3 - Cloud Data Migration Execution. Once your environment has been assessed and a plan has been mapped out, it’s necessary to execute your migration. The main challenge here is carrying out your migration with minimal disruption to normal operation, at the lowest cost, and over the shortest period of time. If your data becomes inaccessible to users during a migration, you risk impacting your business operations.
Step 4 - Ongoing Upkeep. Ensure data and services are optimised, secure and easily retrievable. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Software as a Service (SaaS)
- Platform as a Service (PasS)
- Infrastructure as a Service (IaaS)
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Level 1 and 2 Maintainers. Level 3 SME application Support.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Mon-Fri Service
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Level 2 Support 9-5 up to £800 per day. Level 3 Support 9-5 up to £1400 per day.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
CI People is committed to working towards a zero carbon footprint - Covid-19 recovery
-
Covid-19 recovery
N/A - Tackling economic inequality
-
Tackling economic inequality
CI People is committed to providing opportunities to all members of society - Equal opportunity
-
Equal opportunity
CI People is an equal opportunity provider, and we actively embrace a diverse workforce - Wellbeing
-
Wellbeing
In order to get the most out of staff - all members of CI People are encourage to look after their mental and physical health. At a Company level this is achieved by giving individuals at the time and the space to operate in the most effective and efficient manner.
Pricing
- Price
- £400.00 to £1,400 a unit a day
- Discount for educational organisations
- No