Insight

Insight vRealize Log Operations Cloud

Enable self-driving IT Operations Management across private, hybrid andmulti-cloud environments with a unified operations platform that deliverscontinuous performance, capacity and cost optimization, intelligentremediation and integrated compliance through AI/ML and predictiveanalytics.

Features

• Multi cloud management - Includingprivate, hybrid and multi-cloudenvironments.
• Self-Driving IT OperationsManagement in a Unified, AI-PoweredPlatform
• Continuous PerformanceOptimization
• Efficient Capacity and CostManagement
• Intelligent Remediation
• Integrated Compliance withregulatory, custom and VMwareSDDC benchmarks.
• Application discovery and monitoringusing telegraf agents
• Extend monitoring capabilities usingmanagement packs
• Predective forecasting
• Troubleshooting and Root causedetection

Benefits

• Unify Visibility Across MultipleClouds.
• Maximize ROI for Cloud Operations
• Reduce unplanned downtime
• Cut troubleshooting time
• Reduce software licensing costs.
• Improve operational effciency
• Reduce hardware and storage costs
• Improve compliance, control andmitigate risk
• Rightsize and balance workloads
• Receive alerts and notifications

£0.00 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

554601131781735

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: VMware vRealize Suite; vRealize Cloud Universal; vRealize Cloud Management
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: To manage a private cloud there is a requirement to deploy a cloud proxy intothe private data centre. The VMware Cloud service’s cloud proxy connectsVMware Cloud Services Platform (CSP) services, such as vROps cloud to on-premises data centers. It is a virtual appliance delivered as an OVA that youdeploy on an on-premises vCenter Server
• System requirements: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times VMware Cloud Service Support Policies are published:https://www.vmware.com/support/policies/saas-support.html Critical (SaaSSeverity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4 business hoursMinor (SaaS Severity 3) 8 business hours Cosmetic (SaaS Severity 4) 12business hours These targeted response times change per support package.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In-product chat from Intercom.com. Details about chat accessibility can befound here. https://www.intercom.com/help/faqs-and-troubleshooting/the-intercom-messenger/is-the-intercom-messenger-accessible Additional detailson development and testing for accessibility of the chat interface can be foundhere: https://www.intercom.com/blog/messenger-accessibility/
• Onsite support: Yes, at extra cost
• Support levels: Please refer to our website for support details:https://www.vmware.com/support/services/production.html
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer success team, quick start engineering team assist customersto start using the service. Customer can also use User Documentation, In-App Guides, Blogs. Users can attend the Install, Configure, Managecourse in person or online. Users can also use the free to use Hands onLabs which include Getting Started with vRealize Automation. They canbe found at https://hol.vmware.com/ Documentation for Getting Startedis found in a web based format and PDF format athttps://docs.vmware.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Your data in the vRealize Operations Cloud console is completely deleted30 days after the service subscription expires, or after you cancel yourService. During those 30 days, vRealize Operations Cloud does notcollect any new data. You can buy a subscription any time before the endof those 30 days.; Data can be extracted via the web interface, APIs
• End-of-contract process: Your data in the vRealize Operations Cloud console is completely deleted30 days after the service subscription expires, or after you cancel yourService. During those 30 days, vRealize Operations Cloud does notcollect any new data. You can buy a subscription any time before the endof those 30 days.; Data can be extracted via the web interface, APIs

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: 1. Service interface for vRelaize Operations - The Vmware Cloud Service interface is a landing pagewhere all Vmware Cloud services the user has access to such as vROps Cloud can be accessed.; 2.Service interface for Cloud Proxy - SSH, vCenter web console; 3. Telegraf agent - SSH or RDPdepending on the OS on which telegraf has been installed.
• Accessibility standards: None or don’t know
• Description of accessibility: VROps is working towards WCAG 2.1 AA standards compliance. Refer to the following vROps on-prem version of the documentation for more information:https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/product/vpat/vmware-vrealize-operations-manager-8-1.pdf; Web UI: Users can access the vRealize Operations serviceusing the browser by connecting to VMware Cloud Services Portal at the following URL:https://console.cloud.vmware.com/csp/gateway/portal/#/consumer/services/organ
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: Developers can use the API to build interactive clients of vRealize Operations Cloud. The APIfollows the REST style and is available to all licensed users.; vRealize Operations Cloud clientscommunicate with the server over HTTP, exchanging representations of vRealize OperationsCloud objects. These representations take the form of JSON or XML elements. You use HTTP GETrequests to retrieve the current representation of an object, HTTP POST and PUT requests tocreate or modify an object, and HTTP DELETE requests to delete an object.https://docs.vmware.com/en/vRealize-Operations/Cloud/com.vmware.vcom.api.doc/GUID-A4113636-D84E-44A5-9672-13EDA9CC4CA2.html
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Extend vRealize Operations by developing custom management packs

Scaling

• Independence of resources: This is a cloud based SaaS service and is designed toscale by utilising the inherent scaling of the underlyingcloud provider.

Analytics

• Service usage metrics: Yes
• Metrics types: VRealize Operations collects data from objects in your environment.Each piece of data collected is called a metric observation or value.vRealize Operations uses the VMware vCenter adapter to collectraw metrics. vRealize Operations uses the vRealize Operationsadapter to collect self-monitoring metrics. In addition to the metricsit collects, vRealize Operations calculates capacity metrics, badgemetrics, and metrics to monitor the health of your system.https://docs.vmware.com/en/vRealize-Operations/8.6/com.vmware.vcom.core.doc/GUID-C272EDE0-49E0-44D6-B47F-C32723AC9246.html#metric-definitions-in-vrealize-operations-0
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: VMware

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: AWS Key Management System for data at rest.AES256
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Only Custom content created (Dashboards,Views, Reports etc.) can be exported but not theHistorical Data
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: VMware vRealize Log Insight Cloud availability Commitment 99.90% Each “SLA Credit” is anamount equal to 10% of the commit subscription amount prorated to one month, plus anyadditional metered consumption for the billing month in which the SLA event occurred. If theAvailability of the Service Offering is less than the Availability Commitment in a given billingmonth, you may request one (1) SLA Credit, and one (1) additional SLA Credit for each additional300 minutes the Service Offering was Unavailable, up to a maximum of three (3) SLA Credits in agiven billing month. Full details of how users are refunded if you don’t meet guaranteed levels ofavailability can be found in the following documenthttps://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-vrealize-log-insight-cloud-sla-Jan-2020.pdf
• Approach to resilience: This is a cloud based SaaS service and is designed to be resilient by utilising the inherentresiliency of the underlying cloud provider. Further information is available on request.
• Outage reporting: Public dashboard https://status.vmware-services.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Based on the principle of least privilege, VMware cloud solutionsuse identity and access management controls (AD/LDAP,MFA),ensuring the appropriate level of access for all personnel to keepyour data and systems safe and secure.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 14/10/2021
• What the ISO/IEC 27001 doesn’t cover: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/cloud/VMware%20ISO%20Certificate.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/03/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 type 2
  • SOC 3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NIST SP 800-53 and ISO 27001 guidelines
• Information security policies and processes: Our Information Security Program is modeled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware Information Assets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMware business and risk objectives. The VMware Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, as well as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-level compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process for updating the solution is executedaccording to our standard internal change management policy. Theprocess involves completion and submission of change control forms,review and analysis of the change by the appropriate operations teamsand scheduling of the update or change according to its severity level. Allchanges undergo our standard testing and validation process. If for anyreason a change is unsuccessful or does not pass the required testingphases, our teams execute a fallback plan as documented in the changecontrol form.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: VMware has a Vulnerability Management program backed by approvedand tested policies and procedures. Vulnerability scans are performedregularly on internal and external systems.System and applicationowners are required to address critical/high vulnerabilities with a plan ofcorrective action within 5 days of discovery.Other vulnerabilities need tobe addressed with a plan of corrective action within a reasonabletimeline.Risk analysis/acceptance are performed on vulnerabilities toconfirm the vulnerability and determine the appropriate means ofaddressing it. Senior management and IT and Information Security seniormanagement are required to approve the existence of risks associatedwith vulnerabilities that are not patched.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our cloud support staff have configured the system to notify IT personnelif the central processing unit (CPU) utilization is too high, disk spacelimited, memory issues, key service failures, bandwidth utilization, powerconsumption, or other performance items. - IT Operations hassubscriptions to pertinent vendor security and bug-tracking mailing lists.- After analyzing the severity and impact, network, utility and securityequipment is patched or upgraded.
• Incident management type: Supplier-defined controls
• Incident management approach: -In the unlikely event of an incident, we follow a formal IncidentManagement Plan that is maintained as part of our Information SecurityProgram. Incidents and breaches are reported to the appropriate CloudOperations team for categorization and resolution, and issues areescalated to senior management according to a pre-defined protocol(e.g., if the incident is categorized as "Urgent"). Alerts, responses andresolutions are tracked through to completion, and a post mortem reportis prepared for review by internal stakeholders and our InformationSecurity Governance Committee.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our companygrowth from carbon emissions. To this end, we’ve accelerated our focus ondecarbonization and received third-party validation from the Science BasedTarget Initiative (SBTi) on our science-based targets. Since 2018, we havemaintained our certified CarbonNeutral® company status, in accordance withThe CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of ourpower in our global facilities from renewable sources, in accordance withRE100 Reporting Guidance. ● VMware’s net zero emissions goal builds onapproved science-based targets and expands the scope of our climatecommitments. For us, a net zero goal means reducing emissions for our entirecarbon footprint. We are focused on prioritizing energy efficiency within ouroperations through our commitment to green buildings, working with oursuppliers to reduce their emissions, and supporting distributed workforcesthrough our Future of Work initiative. Through carbon financing, we supportlow carbon sustainable development projects that enable carbon avoidance tooffset our remaining emissions. In line with the leading net zero guidance, weare developing our strategy to include carbon removal projects to addressresidual emissions. ● In FY22, we furthered climate transition planning atVMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD)recommendations. As VMware continues to learn more about climate risks, wecan build longer time horizon risks into our strategy to become even moresustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  ● Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions.; ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  ● VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions.; ● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud.; ● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans.; ● VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence.; ● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  ● VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion.; ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines.; ● Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  ● At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community.; ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £0.00 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide two options for customers to trail the software.; FirstlyVMware Hands-On labs are the fastest and easiest way to test-drivethe full technical capabilities of VMware products. Theseevaluations are free, and require no installation. Secondly a free trailwhich runs over a period of time
• Link to free trial: https://customerconnect.vmware.com/web/vmware/evalcenter?p=vrni

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.