Frazer-Nash Consultancy LTD

Risk, Issue and Opportunity Management

VIMA design and implement appropriate Risk, Issue and Opportunity Management processes for a cloud-based implementation or migration. Our project and programme management experience allows us to identify potential threats and risk events, design appropriate mitigation actions and manage these effectively. We tailor professional approaches, including Management of Risk.

Features

  • Comprehensive maturity assessment of existing risk management processes and controls
  • Risk management improvement plan and implementation actions
  • Risk, issue and opportunity management strategy and aligned processes
  • Cost Risk Analysis (CRA) & Schedule Risk Analysis (SRA)
  • Monitors risks, issues, opportunities and associated mitigation or realisation plans
  • Alignment with industry standard methodologies including PRINCE2, MSP, MoR, ITIL
  • Supports project, programme and portfolio governance
  • Risk and issue exposure highlight reports and trend analysis
  • Root-cause risk and issue management analysis
  • Risk escalation and aggregation

Benefits

  • Improved risk management processes and procedures and knowledge transfer
  • Improved risk, issue and opportunity management and control
  • Minimised impact of threats to the organisation
  • Improved understanding of impact and likelihood of successful project delivery
  • More effective control and mitigation/realisation of risks and opportunities
  • Reduced overall risk exposure and alignment with best practice
  • More effective governance using trusted management information
  • Increased stakeholder confidence in achieving desired outcomes
  • Improved understanding of current or imminent issues affecting the project/programme
  • Effective programme and portfolio level risk management

Pricing

£208 to £1,302 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@fnc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 9 3 5 0 9 3 5 4 0 2 3 1 6 5

Contact

Frazer-Nash Consultancy LTD Vicky Hannigan
Telephone: 01925404027
Email: ccs@fnc.co.uk

Planning

Planning service
Yes
How the planning service works
VIMA offers services to support customers planning to implement cloud hosting or software systems and services. We provide consolidated, through-life cost, operational, technical and training support, highlighting benefits and risks, to optimise the system or service and its design, delivery and support.
We help organisations define their strategic goals, scope and vision for the service, and provide services to analyse user and business needs to develop robust User and System Requirements documentation and define future Target Operating Models. We help develop a compelling Business Case to secure funding and approval and provide the strategy to move from the current (as-is) to the future (to-be) environment. This includes, as required, a procurement strategy, benefits, risk and cost-benefit analyses and detailed, resourced and costed plans.
We support planning for cloud services by conducting a review of current risk management processes and making recommendations for improvement, or developing and implementing a new risk management service. We provide support and guidance, working collaboratively with key stakeholders to plan a risk management strategy and ensure the customer team has the capacity and capability to deliver it.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
VIMA puts people at the heart of transformation, particularly important when planning for, setting up and building the capability to maintain cloud systems and services. Hence, as part of our delivery, we provide informal training in the form of knowledge transfer, coaching, mentoring and upskilling. This ensures that the best practice methods applied during the delivery of our service are adopted by the customer team, so key skills and knowledge are retained following completion of the contract. We provide formal training as a separate service, delivered by accredited trainers, who are experienced practitioners in their fields. The majority of our training courses are accredited and lead to internationally recognised qualifications.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
VIMA supports customers setting up and migrating to or between cloud hosting or software systems and services. We provide consolidated, through-life cost, operational, technical and training support, highlighting benefits and risks, to optimise the system or service and its design, delivery and support.
We develop detailed, resourced and costed plans to support set up and migration activities, including governance, risks, assumptions, issues, dependencies and opportunity (RAIDO) management, benefits realisation planning and stakeholder engagement.
We enable organisations to determine their level of readiness, assessing feasibility and process maturity when implementing new systems and services or when developing an existing service. We develop Integrated Test, Evaluation and Acceptance strategy and plans to enable comprehensive compliance checks, testing and evaluation before formal acceptance. Equally importantly, we assess the readiness of your people to use and benefit from the new technology. VIMA’s Risk Management service will closely monitor and mitigate risks that could lead to unexpected disruption during cloud system and service setup and migration, maintaining service continuity by reducing the likelihood of system failure or downtime. We implement and deliver Schedule Risk Analysis (SRA) and Cost Risk Analysis (CRA) so potential delays or additional costs are identified early and can be managed appropriately.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
VIMA’s services help customers quality assure and performance test their cloud hosting or software systems and services.
We enable organisations determine their level of readiness, by assuring the performance of their systems, and quality assuring all aspects of their implementation from planning, through set up and migration, to testing performance of Business as Usual operations. We develop Integrated Test, Evaluation and Acceptance strategies and plans to enable comprehensive compliance checks, testing and evaluation before formal acceptance of cloud hosting or software systems and services.
We implement progressive reviews to assess the quality and maturity of outputs, making pragmatic recommendations for remedial and improvement actions, providing independent, unbiased, traceable and auditable evidence.
VIMA’s Risk Management service provides quality assurance of cloud services throughout the service lifespan by assessing project risk and control mechanisms and mitigating potential impacts on service delivery. We devise risk thresholds to determine performance indicators which assess how the service is performing against the intended, or desire standard.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None specific to this service.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
VIMA provides consultancy support across all SFIA grades, with prices detailed on the supplied Rate Cards.
For each engagement, we provide a Technical Account Manager who will be the central customer point of contact. The Account Manager will have experience operating within the relevant field and of coordinating the delivery of similar services. This provides additional domain knowledge and support to the delivery team, a first point for escalation of issues, and added intelligence and continuity across projects and programmes. The Technical Account Manager will ensure administrative or contractual queries are actioned and resolved, including the need for any additional specialist support.
In addition, we endeavour to provide a secondary point of contact for each engagement to ensure continuity of service and support.
Depending on the particular assignment, support will be provided on-site, or remotely via email and phone, with the flexibility to arrange meetings on site or at our offices. On-site support will normally be between 8 am and 6 pm, Monday to Friday, excluding Public Holidays. Support outside these hours can be arranged by negotiation. Technical Account Management and support will normally be integrated into the delivery team. Costs are included in the proposed price for each engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
26/08/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

We fight climate change aiming to reduce our Carbon Footprint to zero by 2040. For each contract awarded under the Framework, we will offer a timed action plan to deliver Social Value commitments requested by the Buyer, including:
- Employing local people and retaining small offices scaled for flexible working, enabling us to operate with a small carbon footprint.
- Increasing environmental awareness, enhancement and protection initiatives in corporate policy to influence staff, clients and suppliers by the number of policies that reconnect work and home communities with the local environment.
- Engaging proactively to promote and sponsor initiatives with local environmental groups and supporting national and international action days and weeks, promoting them through attendance and sponsorships.
- Codesigning and creating Green Spaces initiatives in partnership with client and local environmental groups
- Training and educating through website links to Webinars and fact sheets to influence attitudes, and producing guides on reducing GHG, waste & business travel, efficient resource use, hybrid working, car sharing, and public transport use
- Providing paid volunteering days to encourage our staff to undertake environmental protection and improvement activities.
We will influence staff, suppliers, customers and local communities using technology and effective diary management to reduce business travel. We will advocate hybrid working, start meetings with environmental moments and invite participation in environmental protection initiatives, explaining benefits and expected outcomes, and building targets into supplier subcontracts. Our competence is evidenced by current initiatives that include carbon zero strategies, salary sacrifice enabled electric vehicle leasing schemes, a truly remote-enabled workforce, and travel policy advocating public transport. Our understanding and insight are informed by outreach activities, sustainability working groups, participating in the Team Defence Sustainability Conference.
Tackling economic inequality

Tackling economic inequality

We will offer opportunities for entrepreneurship and business creation to other SMEs, and small and micro businesses. We will do this operating under fair, accessible, and collaborative agreements under ISO44001 principles. For each contract awarded under the Framework, we will offer a timed action plan to deliver Social Value commitments requested by the Buyer, including:
- Engaging suppliers through Local Economic Partnerships, Academia, Defence Suppliers Forum and TechUK Small Business Forum, and charitable and voluntary organisations. We will measure our effectiveness through the number of new suppliers we engage and the number of events for small businesses we host or attend.
- Providing training, education and mentoring for new businesses and people who face barriers to employment, addressing known skills shortages in our industry through work placements and apprenticeships. We will provide webinars and fact sheets describing steps individuals and small business can take to overcome barriers to work.
- Providing paid volunteering days to our staff who provide advice and support to help businesses grow and become self-sufficient.
- Creating fair and responsible relationships, and encouraging supply chain diversity using inclusive, non-discriminatory working methods and technologies. We will adhere to the Prompt Payment Code and implement special payment and contract terms for Small Businesses to aid cashflow and strive to improve their satisfaction ratings of doing business with us.
We will influence our staff, suppliers, customers and local communities through understanding that effective collaboration offers more flexible workforce capacity. We demonstrate our competence working as a collaborative SME company, using a ‘one team ethos’. Our insight is informed through understanding the issues and barriers, and then acting on this to apply fair, non-discriminatory and accessible measures for our suppliers to ‘bridge the gap’ to Government contracts.
Equal opportunity

Equal opportunity

We promote equal opportunity in our workforce and supply chain through a People Strategy and Diversity, Equality, and Inclusion Strategy. For each contract awarded under the Framework, we will offer a timed action plan to deliver Social Value commitments requested by the Buyer, including:
- Striving to achieve a diverse workforce, employing people from all walks of life, with staff who feel they are accepted for who they are, and VIMA is a safe place to work. Providing fair recruitment, promotion, support and benefit initiatives to everyone, ensuring no-one is discriminated against. This this includes not just being open to candidates from any background, ethnicity, gender or sexual orientation, but actively trying to attract a diverse mix of candidates.
- Training, educating and mentoring to provide learning opportunities for all staff and particularly our Diversity, Equality, and Inclusion champions
- Providing paid volunteering days to our staff who provide advice and support to help promote Diversity, Equality, and Inclusion in the workplace and with our suppliers and Buyers, and in the local communities we work in.
- Maintaining a proactive strategy and monitoring the risks of Modern Slavery in the workplace.
We will influence staff, suppliers, Buyers and local communities by starting meetings with Diversity, Equality, and Inclusion moments, taking time to talk and understand different perspectives, customs and norms. We signpost information and resources to read, use and share through a DE&I portal. Our understanding is informed through findings from people surveys, and discovery work of our DE&I committee. Our competence and insight is evidenced in our current DE&I strategy and working practices. Effectiveness is evident in the diversity of our workforce with over 40% of our workforce being female. We routinely develop and implement special working measures for individuals with health and wellbeing needs.
Wellbeing

Wellbeing

Mental and physical health and wellbeing are the foundation of our ‘people-first’ culture, advocated from Board-level down. For each contract awarded under the Framework, we will offer a timed action plan to deliver Social Value commitments requested by the Buyer, including:
- Engaging staff, suppliers and Buyers through awareness events, ‘gamified’ wellbeing activities and competitions, awareness days, drop-in sessions and promotional events such as for Mental Health Awareness week. We conduct wellbeing surveys to detect and remedy any adverse workplace wellbeing trends.
- Implementing physical and Mental Health and wellbeing improvements in the workplace, adopting the 6 standards in the Mental Health at Work commitment, and encouraging our suppliers to do the same.
- Codesigning and creating work schedules for people with additional needs such as neurodiversity, incorporating the use of accessible tools and systems in the workplace above legislated requirements.
- Training, educating and mentoring Line Managers to raise awareness of wellbeing issues, producing fact sheets and increasing the number of trained Mental Health First Aiders in our workplaces.
- Providing paid volunteering days to our staff who provide wellbeing advice and support to colleagues, Buyer staff and other businesses.
We will influence staff, suppliers, Buyers and local communities by starting meetings with safety/wellbeing moments, taking time to talk and relax. We signpost information and resources to read, use and share through a wellbeing portal. Our understanding is informed through findings from people surveys, and discovery work of our wellbeing committee. Our competence and insight is evidenced in current health and wellbeing strategies and practices as Mindful Employers, and an Employee Assistance Programme available 24/7. Effectiveness is evident in low incidence of stress and health-related absences and higher than industry norm retention rates. We routinely develop and implement special working measures for individuals with health and wellbeing needs.

Pricing

Price
£208 to £1,302 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@fnc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.