EFICODE UK LIMITED
Atlassian Cloud
Access Atlassian tools such Jira Software, Jira Service Desk, Confluence, Bitbucket, and Atlassian Marketplace plugins via a subscription cloud consumption model. This service is hosted and managed by Atlassian; as an Atlassian Platinum Solution Partner, Clearvision can bring you the best value and services to support your software.
Features
- Purchase Atlassian products and Atlassian Marketplace apps via Clearvision
- Senior consultants with vast experience of Atlassian at scale
- 30-day payment terms and annual reminders for renewals
- Confluence, Jira Software, Jira Service Desk, Bamboo
- Licensing and integration for add-ons from Atlassian Marketplace
- Dedicated public sector account manager
- Speed of deployment
- Automatic upgrades
Benefits
- Get started quickly
- Improve productivity with processes and workflows
- Ensure compliance with correctly configured tooling
- Integrate other tools for improvements in automation and reporting
- Help to future proof your environment with scaling advice
- Choose a complete managed service - no administrative headaches
- Mobile and browser access
Pricing
£350 an instance a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at licensing_uk@eficode.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
6 0 1 7 7 3 2 9 0 4 6 7 5 5 7
Contact
EFICODE UK LIMITED
Jon Olsen
Telephone: +44 (0) 845 459 9530
Email: licensing_uk@eficode.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- No file or database access. Restricted administration features.
- System requirements
- Web application - users access via web browser
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- 1 hr L1
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Self-help resources support; online ticket creation; weekday coverage 24x5
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- User documentation is provided and included. Onsite training is provided at request and subject to additional charge.
- Service documentation
- No
- End-of-contract data extraction
- Xml export
- End-of-contract process
- Customer has ability to migrate data to alternative service.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Jira Cloud mobile is available on Android and iOS for both smartphone and tablet.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
-
The Atlassian REST APIs provide a standard interface for interacting with JIRA and our other applications.
REST APIs provide access to resources (data entities) via URI paths. To use a REST API, your application will make an HTTP request and parse the response. Your methods will be the standard HTTP methods like GET, PUT, POST and DELETE. REST APIs operate over HTTP(s) making it easy to use with any programming language or framework. The input and output format for the JIRA REST APIs is JSON.
JIRA uses the Atlassian REST plugin to implement the JIRA APIs. The REST plugin is bundled with JIRA. You can add your own REST APIs to JIRA by creating a JIRA plugin that includes the REST plugin module. - API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Users with Administration privileges can make and apply: Workflows, Projects, Themes, Issue types, Custom fields, Schemes, Logo, Site title, Application colours, Language, Banner, Dashboard, Application emails, User management
Scaling
- Independence of resources
- Each deployment sized in accordance with requirements.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- Never
- Protecting data at rest
- Other
- Other data at rest protection approach
- https://www.atlassian.com/trust/security/security-practices#security-philosophy
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Out of the box Admin feature.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Xml
- Data import formats
-
- CSV
- Other
- Other data import formats
- Xml
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- Other
- Other protection between networks
- Varies depending on customer requirements
- Data protection within supplier network
- Other
- Other protection within supplier network
- Varies depending on customer requirements
Availability and resilience
- Guaranteed availability
- Varies on deployment type and customer requirements.
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Variety of options available dependent on requirements.
- Access restriction testing frequency
- Never
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Available on request
- Information security policies and processes
- N/A
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Dependent on customer SLA
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Varies on deployment type and customer requirements.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Varies on deployment type and customer circumstances
- Incident management type
- Undisclosed
- Incident management approach
- Varies on deployment type and customer circumstances.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Policy available on request. - Covid-19 recovery
-
Covid-19 recovery
Policy available on request. - Tackling economic inequality
-
Tackling economic inequality
Policy available on request. - Equal opportunity
-
Equal opportunity
Policy available on request. - Wellbeing
-
Wellbeing
Policy available on request.
Pricing
- Price
- £350 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 30 day free trial period & unlimited access to the free version that is subject to some feature, storage & user restrictions.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at licensing_uk@eficode.com.
Tell them what format you need. It will help if you say what assistive technology you use.