Bentley Systems (UK) Limited

ProjectWise

Bentley's ProjectWise extends beyond design coordination to enable comprehensive BIM compliant worksharing, empowering project teams to collaborate throughout the project delivery lifecycle.
Manage content from design applications including MicroStation, Autodesk AutoCAD, Civil3D, Revit, and numerous other file types used in the planning, design, and execution of an infrastructure project.

Features

• Project Collaboration
• BIM Compliant to ISO 19650 National standard BS/PAS1192
• Remote access
• Cloud deployed with 99.9% service availability
• Design work-sharing and review
• Content publishing
• Transmittal/submittal workflows via Deliverables Management
• BIM Review for office-field-site collaboration
• Project insights via interactive dashboards and key performance indicators
• Digital Twin creation management

Benefits

• Enable easy collaboration to project stakeholders and wider supply chain
• Common Data Environment for engineering content and project documentation
• High performance access to project content for distributed project teams
• Managed service providing 24x7 global access and 99.9% SLA
• Manage, publish, and review project content from multiple devices
• Support both organisational and client standards
• Manage office-site field workflows in real-time collaboration
• Automate manual workflows to streamline collaboration
• Improve project quality, reduce project rework, and meet project deadlines
• Secure, scalable cloud service delivered from Microsoft Azure data centres

£7,287.50 an instance a quarter

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

602423733818424

Contact

Andy Bowles
+44 7919 892183
gcloud@bentley.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Bentley's offering such as: ; - AssetWise ALIM Lot 2 and Lot 3; - ProjectWise Lot 3; - MicroStation;; - AECOsim Building Designer;; - Structural Modeller;; - OpenRoads;; - OpenRail;; and other.
• Cloud deployment model: Public cloud
• Service constraints: Monthly maintenance windows on the weekend following the second Tuesday of the month. Outages are kept to a minimum with limited disruption to users.
• System requirements:
  • Web Browser (Chrome, Firefox, Edge, Safari)
  • Active Internet connection
  • Relevant ProjectWise software license
  • Bentley Identity Management System (IMS) User Account

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see the SLA in ProjectWise Lot 2 Service Definition for additional details. Response times are based on priority. P1 - Availability Support 24x7 - Response 1 hour - Resolution Worked continuously until resolved - Update Interval - 1 hour P2 - Availability Support 24x5 - Response 2 Business Hours - Resolution 1 Business Day – Update Interval 4 hours P3 - Availability Support 24x5 - Response 4 Business Hours - Resolution 10 Business Days - Update Interval 1 Business Day P4 - Availability Support 24x5 - Response 8 Business Hours - Resolution Mutually Agreed - Update Interval Mutually Agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: In addition to your SELECT Agreement, the standard SLA is included with the subscription providing 24x7 uptime, support, RPO and RTO and product upgrades.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: After the cloud service is enabled Bentley will engage with the users (stakeholders, representatives from various departments) to define configuration details. Once the system is finally configured, Bentley will perform on-site or remote training sessions for each group/role. There are options to share videos and training materials, and to prepare custom training materials as well.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: CHM
• End-of-contract data extraction: Upon termination of your ProjectWise Subscription, Bentley will deactivate any remaining user accounts and provide an export of the Subscriber’s data as stated above. Unless otherwise requested, Bentley will delete all copies of the Subscriber’s data from its servers within two (2) weeks of being notified that the Subscriber has successfully read the files, or within four (4) weeks of the data being provided if no confirmation or associated Service Request is received. If required, Bentley can provide Professional Services to assist in the migration of the data to a new service provider for an additional fee which will be determined based on the scope of requirements.
• End-of-contract process: Upon termination of the Service, Bentley will deactivate any remaining Subscriber accounts and upon written request provide an export of Subscriber’s data in a standard, generally accepted electronic form within ten (10) business days, and places no restrictions on its use by the Subscriber. Unless otherwise requested, Bentley will delete all copies of Subscriber’s data from its servers within two (2) weeks of being notified that the Subscriber has successfully read the files, or within four (4) weeks of the data being provided if no confirmation or associated Service Request is received. ; Note: it may take up to an additional 30 days for back-ups of that data to expire.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: ProjectWise does not have specific accessibility tunings built-in but uses what comes with the operating system the client system is using.
• Accessibility standards: None or don’t know
• Description of accessibility: ProjectWise does not have specific accessibility tunings built-in but uses what comes with the operating system the client system is using.
• Accessibility testing: No specific interface testing with users of assistive technology has been done.
• API: Yes
• What users can and can't do using the API: The ProjectWise SDK/API/PowerShell cmdlets gives full access to all of the system's capabilities. All our delivered clients are using the same API calls.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The ProjectWise SDK/API gives full access to all of the system's capabilities. All our delivered clients are using the same API calls and PowerShell scripting.

Scaling

• Independence of resources: Systems are logically separated in a virtual cloud environment. All systems are monitored in real time for performance and availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Availability reports are created when services fall below 100% during any given month.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The system has multiple options to export data ranging from simply copying out, via an MS Excel export function or even automated. Which option is most appropriate depends on the purpose of the export.
• Data export formats:
  • CSV
  • Other
• Other data export formats: All native formats including or excluding metadata
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • No limit to the format type to be uploaded
  • Multiple options to import data, mostly based on excel import
  • Also direct third party connection is supported

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Service, user, file integrity monitoring, and network intrusion detection are logged and correlated to detect suspicious network behavior. Bentley and Azure provide tools to protect against data leaks. IT tools such as CrowdStrike are used to detect suspicious activity and protect against data leaks.

Availability and resilience

• Guaranteed availability: 99.9%, assured by contractual commitment. Service credits when service availability drops below SLA level in a month.
• Approach to resilience: All services are deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
• Outage reporting: Planned and unplanned outage notification emails are sent to registered users for affected systems.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users authenticate against the Bentley Identity Management System (IMS) which is federated against the buyers own AD .
• Access restrictions in management interfaces and support channels: Access to management features within the user interface is controlled by permissions within the application.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Access to management features within the user interface is controlled by permissions within the application.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign
• ISO/IEC 27001 accreditation date: 20/10/2021
• What the ISO/IEC 27001 doesn’t cover: All aspects of the service are covered. The certified scope is available at https://www.bentley.com/en/trust-center
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 13/04/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Please reference Bentley's CAIQ at: https://www.bentley.com/en/trust-center
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Security policies are designed utilising the ISO 27001:2013 framework. Policies are reviewed and audited by a third party on an annual basis.; All Bentley colleagues are required to review and acknowledge Bentley's Information Security Policy upon hire and thereafter annually. The policies themselves are emailed out at least annually and reside permanently on Bentley's intranet site for quick retrieval.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and Change Management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Numerous other third-party products such as Antivirus, Antimalware, IPS and EDR, operational on selected systems under the scope of ISO27001 and SOC2 certifications. Compromises are analysed and put through the incident management process for investigation. Response time depends on the severity of the compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: The Incident management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Bentley’s mission is to leverage our leading software and services to drive impact through the world’s ; infrastructure – advancing both the global economy and the environment for improved quality of life. As ; part of our Environmental, Social, and Governance (“ESG”) strategy, we are committed to managing our ; business in a way that enhances the environmental impacts of our products and mitigates ; environmental risks from our operations. Our Environmental Policy details our commitments to ; Environmental Responsibility and the ways in which we expect our colleagues to act to drive progress on ; our ESG strategy. Bentley expects all colleagues, visitors, vendors, and suppliers to follow the below ; practices in order to drive progress on Bentley’s ESG strategy. Bentley's Environmental Policy is here: https://prod-bentleycdn.azureedge.net/-/media/files/documents/miscellaneous/environmental_policy.pdf?la=en&modified=20211021075240
• Covid-19 recovery:

  Covid-19 recovery

  When the world locked down to combat the COVID-19 virus, we took immediate action to ensure our colleagues had the equipment and resources they needed to work from home, which also enabled success for our users. Our global task force provided continuous communication, education, and support services to our colleagues. Their wellbeing fueled our response plan, and we created learning resources to support them throughout the pandemic. These resources included guides and practices for managers to lead virtually with empathy, tips for maintaining team collaboration, and resources and support for colleagues to maintain a healthy work-life balance.; ; As the pandemic continues, and work flexibility is seen as the key to success for the business and our colleagues’ wellbeing, Bentley has introduced the Infrastructure Empowered Workforce Plan (IEWP). The IEWP is built on a solid foundation of trust. Colleagues are empowered to make responsible and effective choices on the right balance between working from the office and remotely. This plan does not require colleagues to come into the office at any specific frequency. Rather, it provides colleagues the flexibility to make these choices with their manager and within their teams to achieve business success and maintain a high level of productivity and engagement.
• Tackling economic inequality:

  Tackling economic inequality

  As a global company with colleagues of different cultures, backgrounds, and perspectives based in more than 40 countries worldwide, our diversity is what makes us successful. We have developed strategies and programmes focused on increasing diversity and equity, as well as fostering a culture of inclusion and wellbeing in the workplace. These initiatives include building a pipeline of diverse candidates by recruiting at and partnering with Historically Black Colleges and Universities. ; We also partner with educational and professional organisations to provide internships, scholarships, grants, and projects that support groups underrepresented in technology. ; Bentley has active and engaged colleague resource groups within the Inclusion, Diversity, and Equity Alliance (IDEA) that have allowed colleagues, during this pandemic, to join their peers from all regions and departments with the goals of building community and fostering diversity and inclusion. IDEA currently has four focus groups open to all global colleagues: OpenPride, OpenAbilities, People of Color in the U.S., and Women at Bentley. IDEA has been a platform for education and a place to securely have difficult discussions about racism, discrimination, and bias through book clubs, panel discussion, speakers, and global awareness events. Members of executive management are key sponsors of each focus group and have been instrumental as sounding boards and in providing access to resources and the executive team.; We have implemented robust training with topics focused on respect in the workplace, identifying and overcoming bias, and anti-discrimination. We have held interactive sessions with our executives, emerging leaders, and talent acquisition in fostering diversity, equity, and inclusion and eliminating unconscious bias, and have implemented training for hiring managers to ensure fairness in the interview process.; You can find additional information, including our commitment to anti-slavery on our ESG website: https://www.bentley.com/en/esg/data-center
• Equal opportunity:

  Equal opportunity

  Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.
• Wellbeing:

  Wellbeing

  As a company, it is our goal to ensure our colleagues know they are supported and valued as the first order of business.; Therefore, our Talent Management strategy puts colleagues at the center of the workplace at Bentley. We focus on enriching colleague experience and creating memorable, meaningful, and purposeful connections. We invest in developing an impactful experience that reflects the company’s mission and values. We build practices and programmes that deliver on engagement, recognition, communication, and development while rewarding colleagues through our robust total rewards package.

Pricing

• Price: £7,287.50 an instance a quarter
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A test environment can be provided to test the main software features. This environment uses disposable data and is available for up-to 10 days free-of-charge (subject to agreement). ; Alternatively, Bentley can provide a chargeable pilot solution using user data which is run against agreed success criteria for 60-90 days.
• Link to free trial: Access to the test environment will be setup to meet the requirements of each user.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.