The Staffport All-in-One
All in one platform to manage internal, staff bank and agency staff.
Features
- Workforce management platform connecting permanent
- Multi-level admin portal for Employers , Candidates, Staffbank and Agency
- Sophisticated algorithm to smart match staff with shifts
- Access to full Training and compliance documents and references
- Customize pay rates for different roles, shifts and days
- Online or manual timesheet submission and approval
- Configurable features clean, intuitive, and responsive UI
- Rostering multiple roles, grades, and locations
- iOS and Android Apps for permanent, temporary and staffbank
- Generate various configurable reports to support workforce management
Benefits
- Realtime view of staff availability and vacancy across system
- Simplify the hiring process through easy and small steps.
- Dynamically dispatch and book shifts in real time
- Reduce agency spend by efficient utilization of existing workforce
- Increase vacancy fallrates to more than 90% using matching algorithms
- Ease of accessing and managing compliance documents securely 24/7
- Control spend through flexibility in setting payrates including approval process
- Interoperable and easy to integrate technology solution
- Improved process automation optimizing time, money and resources
- 24/7 with customer support via live chat/email/phone
Pricing
£45 to £78 a user a year
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bavan.nagarasa@medicopartners.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
6 3 1 1 0 6 1 6 6 2 6 7 6 9 2
Contact
Medico Partners Limited
Nagarasa Bavananthan
Telephone: 01212708878
Email: bavan.nagarasa@medicopartners.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Hybrid cloud
- Service constraints
- No constraints
- System requirements
-
- Standard Desktop Windows, Android or iOS operating systems
- Standard Mobile Operating systems - Android and iOS
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- As standard, we provide email support and aim to respond within 48 hrs. These timeframes apply for all seven days of the week. In addition, we can offer additional online ticketing support and telephone support for an extra cost.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- We are in the process of getting WCAG2.1A certification for our web and mobile app portal.
- Onsite support
- Yes, at extra cost
- Support levels
- We will provide L0/L1 support. In addition, we can offer a technical account manager or cloud support engineer at an extra cost.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online training and user documentation
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Users can export their data onto a CSV file when the contract ends
- End-of-contract process
- Additional cost will be applied for extracting historical data
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The layout is different to support the clients, But the operation and functioning are the same.
- Service interface
- No
- User support accessibility
- WCAG 2.1 A
- API
- No
- Customisation available
- Yes
- Description of customisation
- We can offer a white-labelled product to large clients. If a large client requires any specific feature to be included, we can customise the service to cater to that client.
Scaling
- Independence of resources
- We use cloud hosting services which provide auto-scaling ability to cope with the increase in demand for the service
Analytics
- Service usage metrics
- Yes
- Metrics types
- Number of users, Usage time, Job Interests and applications
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Other
- Other data at rest protection approach
-
Encryption and Tokenization
Data is hosted on the cloud which is protected by third party data encryption - AWS - Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users can use the export function provided on the portal to download their data in CSV format.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Our services run on a cloud-hosted platform whose availability is covered by the service provider. We follow the ITIL 4 standards on service level agreements. Users will be refunded as per the length of time our services are impacted. We will occasionally have some maintenance cycles during which some services may not be available. We will be giving advance notices to our users before scheduling the maintenance
- Approach to resilience
- Our solution is hosted on UK based hybrid cloud services which have the required resilience built within the cloud services offered by the cloud provider. Our cloud-based infrastructure can scale depending on the user demand
- Outage reporting
- Email alerts and on our portal
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- Through single sign-on via active directory accounts.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- IRQAO
- ISO/IEC 27001 accreditation date
- 20/07/2020
- What the ISO/IEC 27001 doesn’t cover
- Not applicable
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- ICO ZA102730 Data protection
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
"At the Organisation level, we have the following information security policies.
Acceptable Use Policy (AUP), Access Control Policy (ACP), Change Management Policy, Information Security Policy, Incident Response (IR) Policy, Remote Access Policy, Email/Communication Policy, Disaster Recovery Policy
Business Continuity Plan (BCP)"
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We utilize Jira, VS Team Foundation service, and Git to manage and track our source code changes. We follow an agile development methodology to address our differences. We use standard software development practices to identify security gaps in our software code
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- We host our software on the cloud and avail of the security services provided by our hosting service provider. Regarding the application security, we follow standard industry best practices to ensure the code is secure
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- The monitoring process is provided by our cloud hosting service provider
- Incident management type
- Supplier-defined controls
- Incident management approach
- We track and report incidents in the house. The development/Support team maintains incident logs to report and track the common events
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
We have a sustainability program for our business. - Covid-19 recovery
-
Covid-19 recovery
We are covid safe workplace.
We have means where people can work from home as well - Tackling economic inequality
-
Tackling economic inequality
We have a Fair living wage policy embedded into our recruitment procedure. - Equal opportunity
-
Equal opportunity
We have an Equal Opportunity policy embedded into our recruitment procedure. - Wellbeing
-
Wellbeing
We have Life insurance covered and Good health benefits for all the employees
Pricing
- Price
- £45 to £78 a user a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- We provide subscription-based model which is free for the 1st three months but the set-up fee applies
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bavan.nagarasa@medicopartners.com.
Tell them what format you need. It will help if you say what assistive technology you use.