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Medico Partners Limited

The Staffport All-in-One

All in one platform to manage internal, staff bank and agency staff.

Features

  • Workforce management platform connecting permanent
  • Multi-level admin portal for Employers , Candidates, Staffbank and Agency
  • Sophisticated algorithm to smart match staff with shifts
  • Access to full Training and compliance documents and references
  • Customize pay rates for different roles, shifts and days
  • Online or manual timesheet submission and approval
  • Configurable features clean, intuitive, and responsive UI
  • Rostering multiple roles, grades, and locations
  • iOS and Android Apps for permanent, temporary and staffbank
  • Generate various configurable reports to support workforce management

Benefits

  • Realtime view of staff availability and vacancy across system
  • Simplify the hiring process through easy and small steps.
  • Dynamically dispatch and book shifts in real time
  • Reduce agency spend by efficient utilization of existing workforce
  • Increase vacancy fallrates to more than 90% using matching algorithms
  • Ease of accessing and managing compliance documents securely 24/7
  • Control spend through flexibility in setting payrates including approval process
  • Interoperable and easy to integrate technology solution
  • Improved process automation optimizing time, money and resources
  • 24/7 with customer support via live chat/email/phone

Pricing

£45 to £78 a user a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bavan.nagarasa@medicopartners.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 3 1 1 0 6 1 6 6 2 6 7 6 9 2

Contact

Medico Partners Limited Nagarasa Bavananthan
Telephone: 01212708878
Email: bavan.nagarasa@medicopartners.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
No constraints
System requirements
  • Standard Desktop Windows, Android or iOS operating systems
  • Standard Mobile Operating systems - Android and iOS

User support

Email or online ticketing support
Yes, at extra cost
Support response times
As standard, we provide email support and aim to respond within 48 hrs. These timeframes apply for all seven days of the week. In addition, we can offer additional online ticketing support and telephone support for an extra cost.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We are in the process of getting WCAG2.1A certification for our web and mobile app portal.
Onsite support
Yes, at extra cost
Support levels
We will provide L0/L1 support. In addition, we can offer a technical account manager or cloud support engineer at an extra cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training and user documentation
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users can export their data onto a CSV file when the contract ends
End-of-contract process
Additional cost will be applied for extracting historical data

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The layout is different to support the clients, But the operation and functioning are the same.
Service interface
No
User support accessibility
WCAG 2.1 A
API
No
Customisation available
Yes
Description of customisation
We can offer a white-labelled product to large clients. If a large client requires any specific feature to be included, we can customise the service to cater to that client.

Scaling

Independence of resources
We use cloud hosting services which provide auto-scaling ability to cope with the increase in demand for the service

Analytics

Service usage metrics
Yes
Metrics types
Number of users, Usage time, Job Interests and applications
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Encryption and Tokenization

Data is hosted on the cloud which is protected by third party data encryption - AWS
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can use the export function provided on the portal to download their data in CSV format.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Our services run on a cloud-hosted platform whose availability is covered by the service provider. We follow the ITIL 4 standards on service level agreements. Users will be refunded as per the length of time our services are impacted. We will occasionally have some maintenance cycles during which some services may not be available. We will be giving advance notices to our users before scheduling the maintenance
Approach to resilience
Our solution is hosted on UK based hybrid cloud services which have the required resilience built within the cloud services offered by the cloud provider. Our cloud-based infrastructure can scale depending on the user demand
Outage reporting
Email alerts and on our portal

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Through single sign-on via active directory accounts.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
IRQAO
ISO/IEC 27001 accreditation date
20/07/2020
What the ISO/IEC 27001 doesn’t cover
Not applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ICO ZA102730 Data protection

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
"At the Organisation level, we have the following information security policies.
Acceptable Use Policy (AUP), Access Control Policy (ACP), Change Management Policy, Information Security Policy, Incident Response (IR) Policy, Remote Access Policy, Email/Communication Policy, Disaster Recovery Policy
Business Continuity Plan (BCP)"

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We utilize Jira, VS Team Foundation service, and Git to manage and track our source code changes. We follow an agile development methodology to address our differences. We use standard software development practices to identify security gaps in our software code
Vulnerability management type
Undisclosed
Vulnerability management approach
We host our software on the cloud and avail of the security services provided by our hosting service provider. Regarding the application security, we follow standard industry best practices to ensure the code is secure
Protective monitoring type
Undisclosed
Protective monitoring approach
The monitoring process is provided by our cloud hosting service provider
Incident management type
Supplier-defined controls
Incident management approach
We track and report incidents in the house. The development/Support team maintains incident logs to report and track the common events

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We have a sustainability program for our business.
Covid-19 recovery

Covid-19 recovery

We are covid safe workplace.
We have means where people can work from home as well
Tackling economic inequality

Tackling economic inequality

We have a Fair living wage policy embedded into our recruitment procedure.
Equal opportunity

Equal opportunity

We have an Equal Opportunity policy embedded into our recruitment procedure.
Wellbeing

Wellbeing

We have Life insurance covered and Good health benefits for all the employees

Pricing

Price
£45 to £78 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We provide subscription-based model which is free for the 1st three months but the set-up fee applies

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bavan.nagarasa@medicopartners.com. Tell them what format you need. It will help if you say what assistive technology you use.