Telefonica UK Limited

Enterprise Mobility - Workspace ONE® from Virgin Media O2 Business

Workspace ONE®(previously AirWatch®) by VMware® is the global leader in enterprise-grade mobility solutions across every device, every operating system and every mobile deployment. The scalable enterprise mobility management platform integrates with existing enterprise systems and allows management of all devices, regardless of type, platform or ownership, from one central console.

Features

• MDM platform to configure, manage and support every endpoint
• Analysts recognize WorspaceOne as the market leader
• Provision apps and policies quickly and easily without IT involvement
• Multiple platform including: Android, iOS, MacOS, Windows10, Tizen, QNX
• BYOD: Separate and Protect Corporate Data on Employee-Owned Devices
• Remotely configure devices with email, apps, Wi-Fi, VPN, content etc.
• Integrates with existing backend systems to maximise your ROI
• Automatic upgrades and same-day support for the latest operating systems
• Multi-layered approach to security encrypts sensitive company data

Benefits

• Easily secure and configure engaging apps for the enterprise
• Allow BYOD personal devices without sacrificing security
• Productivity apps are engaging and intuitive-get more done, faster
• Protect company information through device security and DLP policies
• Constantly innovating new possibilities in enterprise mobility
• Keep employees connected and able to work anytime, anywhere
• Seamlessly scale as your deployment grows in numbers
• Access to the most comprehensive mobility ecosystem in the industry
• Secure access from user all the way to network

£3.40 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

635333388879698

Contact

Steve Smith
07834 571216
publicprocurement@virginmediao2.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: If the customer has already deployed other mobile solutions, for example MODA (Data Control software) or SandBlast Mobile, then the solution can run in conjunction with these. However, the solution can be the first mobility to solution to be installed, and would work perfectly as a stand alone system
• Cloud deployment model: Hybrid cloud
• Service constraints: Licences can only be bought for minimum periods of 12 months.; ; The Cloud Connector and/or IDM Connector are required for Active Directory integration.
• System requirements:
  • Requires an agent on the mobile device.
  • Customer system integration may require some on-premise components e.g.Exchange.
  • Refer to VMware Workspace ONE reference Architecture for full list

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This depends on the assessed priority of the issue and the level of support purchased with the licenses. Basic support is free, but Enterprise or Production support is paid for and faster.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic Support (free): 8am-8pm, Mon-Fri; Production (extra cost): 8am-8pm, Mon-Fri (faster response); Enterprise (extra cost): 8am-8pm, Mon-Sun (for severity 2); All Severity 1 issues have 24x7x365 response:; http://www.air-watch.com/services/customer-support/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Supplier has a proven track record for delivering projects of this nature on time and within budget. The Supplier can provide references from satisfied customers on request. On-boarding users is a very simple process for the administrative team and the user. Typically the administrator will initiate the process by adding the user to the web-based admin console along with their user details and phone number. The user will download the app to their phone, in which they will be prompted to enter their email address, enterprise password and registration PIN. If their credentials are correct, they will be taken through two or three quick steps to complete enrolment. Device registration is now complete.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: It is possible to export logs, inventory reports (including device and location information), audit information and user lists from the solution.
• End-of-contract process: At the end of the contract customers have the option to renew or terminate. The customer will be able to export data before the solution is decommissioned.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service is only available for Mac OS and Windows 10. There are a number of differences between desktop and mobile but basic features are supported in both.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API usage is available, allowing a range of actions depending on permissions granted to the specified API user. These may include, but are not limited to, device actions, user actions, service status, etc.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators can build a branded login experience across desktop and mobile devices using customisable templates.; Use company logo for featured components of the solution:; • Login prompts; • Application Launcher; • Favicon; • Add background picture; • Company and product name

Scaling

• Independence of resources: Users can scale their service up by procuring more licenses. The Minimum order quantity for licenses is 25 and the minimum term of each licenses is 12 months.

Analytics

• Service usage metrics: Yes
• Metrics types: Administrators can gather metrics from VMware and VMware Identity Manager reporting and logging: ; View events within Workspace ONE to capture detailed information ; The VMware solution records all console activity and provides data in a detailed log of users; Customers can use the built-in event log, customisable dashboards, integrated reporting engine.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VMware®

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Global data center operations have undergone SSAE16 SOC2 Type II audits.; Basic passwords, certificate private keys, client cookie data and tokens are encrypted in the SaaS environment with a derived AES 256-bit symmetric encryption algorithm ; Customers can enable encryption at rest for user first name, last name, email and phone number ; VMware Content Locker, VMware Boxer and VMware App Wrapping solutions all use AES 256-bit encryption.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users export data using the reporting and exporting functionality built into the solution console. This includes inventory data, report data, log data and audit information.
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats:
  • CSV
  • ODF
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: VMware publish a document warranting 99.9% availability for its hosted services. ; The SLAs are defined within the Hosted Services Policy (http://www.air-watch.com/downloads/pricing/hosting-services-policy.pdf)
• Approach to resilience: The solution meets strict requirements for high availability and redundancy through load balancing across multiple, geographically disparate data centers. The solution eliminates any single point of failure through the use of redundant equipment, network, power and clustering of key components.
• Outage reporting: In the unlikely event of a security incident, we will notify the appropriate customer IT stakeholders. Email announcements will maintain open lines of communication between support staff and customers regarding change management events, incident events and problem events.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Nominated administrators are granted access via unique credentials and/or roles permitting the audited administration of the solution. All access privileges are technically enforced using role-based access control, separation of duties and the principle of least privileges.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: Certification covers the protection of all Buyer and employee information that is managed by the Supplier.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NIST SP 800-53 rev. 4 standard (AirWatch)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NIST SP 800-53 rev. 4 standard (AirWatch)
• Information security policies and processes: NIST SP 800-53 rev. 4 standard (AirWatch)

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: 1. A change is submitted by a nominated customer account manager.; 2. The change is reviewed by T1 for impact and feasibility.; 3. The change is escalated for approval, ; 4. Once approved, a change is scheduled with the customer, ; 5. In a suitable window, the change is enacted, ; 6. The change is monitored for impact, ; 7. The change request is closed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We receive threat information and explore threat resolutions from the VMware Security Response Center (http://www.vmware.com/security/vsrc.html).; ; Regular internal and external vulnerability assessments tests performed against the SaaS environment.; ; Risk methodology based on NIST standards.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. ; IT Operations has subscriptions to pertinent vendor security and bug-tracking mailing lists. ; After analyzing the severity and impact, network, utility and security equipment is patched or upgraded.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported to and resolved by the appropriate Cloud Operations team and by senior management where needed.; Alerts, responses and resolutions are tracked through completion.; In the unlikely event of an incident, we will notify customers within two business days of any customer data that is affected. Incident logs are reviewed by applicable support personnel for analysis and remediation to avoid further incidents of similar type.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  The Supplier has a track record of driving positive change for our people, communities and our planet. For example: Through the Supplier's "Meaningful Connections Plan" and "Blueprint" sustainability strategies, the Supplier sets long-term goals to reduce emissions, protect our natural resources, and create a meaningful impact on society. The Supplier has a made huge progress towards the company's Net Zero ambitions in our own operations and making significant headway in our supply chain. Progress is summarised below; these learnings and best practice can be shared with Buyers when awarded a new contract. Carbon Neutrality Target: net zero operations by 2025. Net zero operations, products and supply chain by 2040. 10 years ahead of the Paris Agreement. Renewables By the end of 2025: • Change masts on landlord sites to renewable energy • 40% of the Suppliers vehicles will be electric By the end of 2030 the Supplier will use 100% green energy. Decarbonisation The Supplier is investing in carbon-removal projects and supporting the decarbonisation of the UK economy by providing the connectivity to underpin a low-carbon digital revolution. Carbon Footprint The Supplier has commissioned consultancy to calculate the company's footprint in line including the standards below: • World Resources Institute/World Business Council for Sustainable Development, 2004 • Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition Carbon offsetting The Supplier plans to reduce full value chain emissions by at least 90% by 2040, in line with science-based targets. Some residual carbon emissions are expected that will be difficult to completely eliminate (e.g. flights). When 90% is reached, the plan is to offset the rest, using gold standard offsets (usually investing in nature-based solutions, such as tree planting).
• Covid-19 recovery:

  Covid-19 recovery

  The Supplier continues to contribute to economic recovery and ambitions to level up society following Covid-19. Examples include:; In 2020, as part of the Supplier’s COVID-19 response, we co-launched ‘Community Calling’, a phone gifting scheme focusing on deprived areas within the UK, aiming to donate 10,000 smartphones to those who were shielding and needed support. That target has been reached so the project has expanded to more vulnerable people in need across the UK. ; The Supplier’s Essential Broadband (EB) tariff was launched in November 2020 for new and existing customers who are in receipt of Universal Credit. The tariff offers 15Mbps for £15 per month, with no prices rises, and no fixed-term contract length. Since its launch, feedback has led to the development of a new and improved customer acquisition journey, now with an automatic live chat feature to simplify the process for eligible customers. Thousands of customers use this and the Supplier is working with government to understand who is eligible so those who need it most know about the offer and how to access it. ; Tech-Lending Community Hubs: In January 2022, the Supplier launched a new project that will see grant funding of £400,000 become available to organisations interested in setting up tech lending hubs. This fund will provide one-off grants to organisations who work with temporary accommodation services, that could feasibly set up a lending hub, whereby residents can borrow tablets on a short-term basis. The tablets will be loaded with free data provided by the Supplier through the National Data Bank. Funding has now been awarded to five beneficiaries throughout the UK, which will see pilots operated with all five. Once this process continues to establish, the target is to expand this in collaboration with more customers, as part of the Buyer’s social value partnership.
• Tackling economic inequality:

  Tackling economic inequality

  The Supplier is building an ambitious new strategy that will deliver social, economic and environmental benefits so our people, customers and the communities we serve can continue to have confidence in our values, integrity and mission to create positive change. The Supplier has significant experiencing delivering social impact and social value programmes throughout the UK in collaboration with the public sector. The Supplier has a solid portfolio of social value initiatives, many of which promote an inclusive economy. These include: -Working with organisations such as LMP Education and JobSkilla to help unemployed people back into work -Creation of a National Databank, which aims to end data poverty in communities across the UK. The National Data Bank provides free of charge SIMS for residents experiencing data poverty. -A wealth of expertise in working with small businesses, through Wayra (start-up cohort) and 5G accelerator hubs. Public sector customers also benefit by having access to subject matter experts in this space, as well as partnerships such as the ones with Neighbourly, and Good Things Foundation. In addition, the Supplier has a significant focus on digital skills, being brought to the forefront through the launch of our new sustainability strategy. Volunteering Since February 2022, all of the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person, and support brilliant organisations. The Supplier looks for volunteering opportunities where employees can share expertise with local community organisations and registered charities, focusing on resolving local issues.
• Equal opportunity:

  Equal opportunity

  The Supplier is an equal opportunities employer and is certified as Disability Confident Level 1; in the process to become Level 3 with a Guaranteed Interview Scheme, supporting disabled people throughout a recruitment and interview process. As part of the "Belonging Strategy", the Supplier will also ensure home-based working contracts will come into place across the business to offer more opportunities for disabled people, unpaid carers, and part-time workers without inhibiting and restricting career progression. The Supplier has a dedicated team responsible for diversity and inclusion. The Belonging Strategy underpins ambitions to ensure the creation and maintenance of a fair and inclusive workforce. To focus on supporting priority groups furthest from the labour market, the Supplier has created an Inclusive Recruitment Programme; to review all current processes that fall within our end-to-end recruitment journey for both internal and external talent and to ensure they are fully inclusive, equitable and accessible to all. The Supplier has made significant progress, partnering with Microlink, supporting workplace adjustments process; Implementation of Textio that is a platform which enables us to write inclusive and accessible job adverts and recruitment content; Creation of page specifically centred around Belonging and DEI on our external Careers Site. The Supplier has worked in partnership with Scope for the last five years, aligned with our Sustainability Strategy, supporting millions of disabled people into employment. The Supplier also has existing strategic partnerships with The Valuable 500, Business Disability Forum, Purple Space and have signed up to the Work With Me pledge.
• Wellbeing:

  Wellbeing

  The Supplier promotes a culture of health, education and wellbeing so that we can support all employees, both personally and professionally. We also want to extend this to our customers and the communities where we operate, supporting the wider ambition of a happier, healthier population. The Supplier is working with ‘Tickets for Good’ on a mission to make events more accessible and inclusive. The vision of the ticket donations service is to help event organisers/venues, sponsors and performers distribute surplus inventory, making sure it’s done in a fair and inclusive way. We have created a custom distribution system for the donation of unsold tickets to live experiences. Health and wellbeing at work The Supplier's "Thrive" programme provides a comprehensive range of advice, tools and policies to support our people and ensure they can be their best at work. As part of Thrive, the Supplier provides free health checks for all employees. The online MyWellbeingCheck© is available for all employees to access at any time. The Supplier also offers the following management development modules as part of learning and development programmes: • Stamp Out Stigma: Managers’ mental health awareness, • Anxiety and Depression: Managers’ toolkit, • Workplace Stress: Managers’ survival kit. From September 2020, employees have access to ‘Unmind’, a mobile app to help manage and track mental wellbeing. The Supplier's Ride-to-Work scheme helps employees enjoy all the benefits of cycling during the daily commute. Everyone can apply for it at any time throughout the year, reducing their carbon footprint, improving fitness and saving money. The Supplier works in collaboration with our Buyers, sharing and promote best practice on wellbeing, in the workplace and local communities.

Pricing

• Price: £3.40 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day period of evaluation and information is available on request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.