Evergreen Health Solutions Limited

Evergreen Life App

Wellness app and provider of GP services, Evergreen Life lets people own their health information, driving informed healthcare and giving people the best chance of staying well. Collaborating with NHS England, NHS Digital and 3 major GP systems, Evergreen Life has facilitated mutually efficient interaction between practices and patients

Features

• Personal Health Record
• Patient Facing Services (Appointments, prescriptions, Consultations, conditions)
• Health and wellbeing advice and insights
• Social Prescribing, Online Consultations
• DNA Health Testing
• Questionnaires and Surveys
• Population Health Management and Research
• Health Record Sharing

Benefits

• All of your Health Information in one place
• Make appointments, order Prescriptions, save NHS Time
• Take control and improve your health and wellbeing
• Meet with your clinical or patient online
• unlock your DNA secrets to help stay fit & healthy
• Survey patients via demographics of your choice
• Use data for health research
• Share your record with those who care for you

£0 to £1 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.dodd@evergreen-life.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

653294152485601

Contact

Thomas Dodd
0161 768 6063
tom.dodd@evergreen-life.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • IOS & Android compatible for mobile devices
  • Web portal accessible from a PC or Smart Device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within five Working Days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Every issue is classed as an incident which has a response SLA of two working days, and a fix SLA of five working days. All End user support is provided free of charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A user simply creates a login on our website and downloads the app and logs onto it. Help documentation is available from our website https://help.evergreen-life.co.uk.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We offer a personal health record which is free of charge for our users. They retain their data for as long as they have the app installed or have access to their account on our website. Users can request to have all data relating to them deleted at any time via our support team and inline with GDPR.
• End-of-contract process: The end of a contract would simply involve the withdrawal of our service or the removal of access to data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are currently some differences in functionality between our mobile and desktop services, but this is currently under review to be aligned shortly to offer the same experience over both platforms.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: API service interface
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: Our API is the back end of our mobile app. Partners are able to use our API's with the appropriate level of authentication. Users themselves of the App will not have a need to make changes to or set up a service via the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our solution is cloud based and scales both horizontally and vertically to meet demand. Additional compute can be added based on monitored thresholds and where that is not fully automatic, can be attended to within a matter of minutes.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards and alerting is set up to monitor our infrastructure, usage and services. Specific metrics can be requested at any time.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: End users will not have a need or an option to export their data. Their data will remain with them whilst they remain an Evergreen Life user. NHS or other organisations who need access to data will be granted access and be able to interrogate data however they see fit. A 'Download my data' function is currently being considered for future development. Users retain the right to data portability as per GDPR where applicable.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .tableau
  • Csv
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to offer a 99% up time.; Users would not be offered a refund for an outage, which would be incredibly unlikely; as they are not paying for the service (FOC)
• Approach to resilience: We operate a shared security model between our cloud provider (Amazon Web Services) and Evergreen Life. We are increasingly moving to a PaaS and SaaS model, so that the cloud provider takes responsibility for infrastructure SLA's, patching and maintenance. We use availability zones within the cloud to ensure a service can survive a hardware failure. This will offer our users the highest possible level of service availability.
• Outage reporting: Evergreen Life have a public dashboard, an API and email alerting.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We have a cloud based active directory including two factor authentication for access to any internal or cloud system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification issued by LRQA Limited
• ISO/IEC 27001 accreditation date: 07/02/2022
• What the ISO/IEC 27001 doesn’t cover: The Evergreen Health Solutions Limited (Evergreen Life) scope does not include services provided by Evergreen Life to its busines units Cievert, Salvie, Omnes and our DNA service. These are all covered by Separate Certifications at present
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Evergreen Life work to Cyber Essentials, the Data Security and Protection Toolkit and the Information Governance Toolkit.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and Change management approach is fully documented in accordance with the requirements and standards of ISO27001/2013. We are independently audited annually.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Evergreen Life have a robust vulnerability management process. Patches are deployed as recommended by vendors in line with Cyber Security Checklists and in line with the ISO 27001/2013 requirements. We subscribe to various alert channels, which include CareCert to ensure that we are identifying potential vulnerabilities at the earliest possible opportunity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We respond immediately to our alerting channels, backed by enterprise grade security platforms which also alert and govern policies around patch deployment and the ability to guard against known vulnerabilities prior to a patch being deployed. Information on the systems in use is available upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: Evergreen Life follow the ITIL process for incident management and the HSSI process. Users are able to report incidents via telephone, email and web chat. Incident reports are available either on request or delivered as part of a contractual requirement.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Evergreen Life is committed to improving its environmental performance by evaluating the impact of the organisations current environmental footprint. Evergreen Life minimises the production of waste within its offices by recycling paper, plastic, cans, and household batteries through multiple bins. Evergreen Life promotes sustainability and where possible reduces energy consumption.; The Evergreen Life offices are paper-free offices and encourage staff to recycle and reuse where possible. To reduce our energy consumption, our office lights are on timers, and devices are switched off when not in use. Evergreen life encourages staff to reuse plastic bottles by installing cool water taps and is part of the cycle2work scheme. We will continue to support sustainability through increasing recycling and reducing energy consumption by implementing energy-saving methods i.e., water siphons and energy-saving lightbulbs. ; Evergreen Life is a certified B Corp. The process requires all organisations to start with the B Impact Assessment. The evaluation tool is an internationally recognised standard that scrutinises a whole host of different areas of the business, including:; • How the company treats its employees, such as financial security and career development; • The impact the business has on its customers and the wider community; • Accountability; • Governance; • Transparency practices; • Environmental management; All B Corps must meet a minimum performance benchmark and maintain this too. We have to make sure we hold ourselves accountable and continually make improvements.; Evergreen Life endeavours to follow best practice in line with the requirements of ISO 14001. Using our B-Corp certification and our other Environmental Responsibilities we are reviewing how we can become Net-Zero by 2050.
• Covid-19 recovery:

  Covid-19 recovery

  The Evergreen Life App has supported people and communities to manage and recover from the impacts of Covid-19, through our App content, aiming to keep people stay healthy physically and mentally. Our App provided useful information on staying connected, healthy eating habits, and exercise during and after self-isolation. Our App allows people access to their medical records and tracks their overall health and wellbeing providing helpful insights along the way. The Evergreen Life covid heatmap allowed people to track their symptoms providing a national picture of the outbreak and any change in covid symptoms. ; Through the Evergreen Life App, we provide health and well-being content to support the physical and mental health of people. Our App provides content such as lifestyle factors associated with covid-19 and ways in which people can improve their happiness, health, and overall well-being by tracking their wellness scores. The Evergreen Life App encourages users to complete surveys and questionnaires providing them with useful insights to help individuals take more control over their own health and wellbeing. ; As an Organisation, Evergreen Life support the recovery of Covid-19 by allowing staff to work remotely. In addition to allowing staff to work from home, the Evergreen Life offices are covid secure, in that we ensure social distancing is observed and the work environment is cleaned regularly. Our offices are equipped with hand sanitising stations and anti-bacterial wipes.

Pricing

• Price: £0 to £1 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access to the Evergreen Life PHR app and controlled access to pseudonymised data repository.
• Link to free trial: https://www.evergreen-life.co.uk/download

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.dodd@evergreen-life.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.