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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Microsoft 365 Modern Workplace
BETTER-IT LIMITED

Microsoft 365 Modern Workplace

Use of Microsoft "Modern Workplace" environment, utilising a range of M365 products, providing the company with fully managed data and devices in a highly productive, expandable, and most importantly; secure work environment. We then add security features to your network and end-point devices to provide extremely effective layered security defences.

Features

  • Identity - Ensure your organisation’s user authentication is robust
  • Security & Compliance - Confidence data is secure and compliant
  • Endpoint - Analytics gaining visibility of endpoint security
  • Collaboration - Exchange Online, Yammer, Teams, SharePoint Online and OneDrive
  • Productivity - Gain insights into your organisations overall productivity
  • Licensing - Simplified Microsoft 365 licensing management
  • Platform - Continuous service health monitoring & proactive management
  • Advisory - Ongoing and future technical / architectural guidance
  • Configuration & Migration - Deploying the required Microsoft 365 infrastructure

Benefits

  • Improves employee productivity
  • Intuitive platform improves employees satisfaction and performance
  • Linked software facilities company-wide collaboration
  • Secure system allow you to work with confidence
  • Regular updates ensures you are continually provided innovation
  • Simple on and offboarding

Pricing

£3.40 to £19.92 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at David@better-it.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 5 5 0 3 2 7 7 8 4 6 7 3 4 4

Contact

BETTER-IT LIMITED David Nicholls
Telephone: 03332026365
Email: David@better-it.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365 modern workplace, End Point and Data Security
Cloud deployment model
Public cloud
Service constraints
Requires and Internet Connection. For optimal usage, recommended hardware specifications are needed.
System requirements
TPM chips and a 8th+ Generation Processor required for future-proofing

User support

Email or online ticketing support
Email or online ticketing
Support response times
We usually within seconds due to our proactive solutions. We usually average 5-10 business-wide tickets per day due to our proactivity. This small number of tickets means we can usually respond within seconds.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
We have a standard support agreement which are covered by SLA's. The price is a per-user price and provides unlimited support.

You will be assigned a Technical Account Manager as a point of contact. This will ensure you have a "friendly face" when requiring IT supporting.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide both remove and on-site training. We provide access to a Online Training Portal that gives access to award-winning training modules. We also provide user documentation where necessary.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
There are a range of options for extracting data depending on the requirements and system. For example, emails can be converted to PST files. We can also use the Microsoft e-discovery tools to extract data.
End-of-contract process
At the end of the contract, subscriptions and services convert directly to being managed by the client. We help with the off-boarding of those systems

Our support services and additional options stop.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No functionality differences when used on a mobile device.
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
User can access email, calendar, teams, and all other Microsoft 365 products via the service interface.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Microsoft is respond for testing of the service interface.
API
No
Customisation available
Yes
Description of customisation
Customers can change the look and feel, text size, design, their home screen for both personal and professional purposes.

Scaling

Independence of resources
The Microsoft Platform is scalable to effectively unlimited levels.

Analytics

Service usage metrics
Yes
Metrics types
We have access to micro 365 usage analytics which when linked with power BI will show how the orgnisation is using Microsoft 365, create customer reports, and break this down to departments and users. We can report on the last two months of data.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft 365 modern workplace

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There are a range of options for extracting data depending on the requirements and system. For example emails can be converted to PST files. We can also use the Microsoft e-discovery tools to extract data
Data export formats
ODF
Data import formats
ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Microsoft have an uptime guarantee of 99.99%.
Approach to resilience
This information is available upon request.
Outage reporting
Users can visit https://portal.office.com/servicestatus to view any outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Conditional access; where users are prevent from having access if they fulfill certain requirements.
Access restrictions in management interfaces and support channels
Two factor authentication is required as well as using Conditional Access Rules. For example, access only granted from the UK.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Conditional access

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
IASME Governance Gold

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In accordance with ISO 27001.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In accordance with ISO 27001.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
In accordance with Cyber Essentials Plus.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
In accordance with Cyber Essentials Plus.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
In accordance with Cyber Essentials Plus.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We implement a range of measures to fight against climate change:
1) Office recycling;
2) Electric car charging in our office
3) Part of the cycle to work scheme

Additionally, we contain a carbon emissions calculator within our product. This raises awareness of carbon usage.
Covid-19 recovery

Covid-19 recovery

Our software has economic indicators over aviation. This will allow investors to consider aircraft utilisation. This create a cost impact as companies with large utilisation can pass this on to SMEs who are providing maintenance.
Equal opportunity

Equal opportunity

Our equal opportunities policies reinforces this commits our entire company to look past stereotypes and focus on people as in individuals. As part of this, we recruit entirely on merit.
Wellbeing

Wellbeing

We have sent our line managers on mental health awareness courses. This will help provide members of our staff with advice and guidance better their overall wellbeing.

Pricing

Price
£3.40 to £19.92 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 days of unlimited access.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at David@better-it.uk. Tell them what format you need. It will help if you say what assistive technology you use.