INET

DevOps

This 2 day training for product owners and stake holders help in understand agile software development and importance of their value to the project. This training also covers the GDS standards and importance of it so that they will ensure the development team is adhere them

Features

• Designed for product owners and stakeholders
• Project Roadmap and Portfolio plan
• Learn Agile, suitablitity of it for the project
• Proactive in agile principles ahead of development team
• Explore the options to address the root casue issues
• High quality professionals
• Remote access
• Agile, Scrum, Kanban, Lean, SAFe Experince
• Significant experience, from cloud hosted services to existing legacy systems.
• Multiculture resources

Benefits

• Reduces support and maintenance costs
• Take prior steps before project go into unstable state
• Take real steps for releases and delivery
• Able to negotiate with development supplier
• Agile Coach

£500 to £700 a user a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gundasr@inetsoftwaresolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

725695255384838

Contact

Srini
07830284296
gundasr@inetsoftwaresolutions.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Coding; Quality; Agile; Training; Documentation
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Open Sources Software
  • Full Software licenes

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We have capability of providing same weekday service at weekends but it depends on clinet needs and SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have provided chat facility to many private sector clients
• Onsite support: Yes, at extra cost
• Support levels: We provide support to define framework and train the resources
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have clearly stated User Manual which helps any new resource to adopt our service We also provide online training
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We can provide copy the data and using any ETL process they can extract and migrate
• End-of-contract process: All copies including data and documents will be handover to client, We will hold a copy for certain period based agreement.All data are secure and follow DPA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Our user manual explain clear instructions to set up through API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our User Manual explain clear steps to customise the service

Scaling

• Independence of resources: Scaling type; ; Scales automatically; Scales with user intervention

Analytics

• Service usage metrics: Yes
• Metrics types: Nfrastructure or application metrics; ; CPU; Disk; Memory; Network
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Backup and recovery; Yes; ; What’s backed up; ; Documentation; Databases; Virtual machines; ; Backup controls; All data is back up at regular intervals and transactional data is maintained for the gaps between backups; ; Datacentre setup; ; Multiple datacentres with disaster recovery; Single datacentre with multiple copies; ; Scheduling backups; Users contact the support team to schedule backups; ; Backup recovery; ; Users can recover backups themselves, for example through a web interface; Users contact the support team
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: All services will be delivered as per the individual clients and other services they have bought. The refund also defined early agreement.
• Approach to resilience: It’s available on request
• Outage reporting: A public dashboard; an API; email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: We create a GPO for those users and configure the following Group Policy to disable Computer Management Console.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are in the process of securing CSA CCM v3.0 ISO/IEC 2700
• Information security policies and processes: We have dedicated team to define and review security process. 1st line security team will alert any security issues to gateway team who monitor and fix a solution within minimal time period

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components and monitored continuosly monitored, we are using BMC Software standards and process. In the configuration management system, changes related to product specification are managed. The types of changes involving the project processes or the project baselines are managed through the change management system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Identifying / tracking assets (build asset inventory) Categorizing assets into groups Scanning assets for known vulnerabilities Ranking risks Patch management Test patches Apply patches Regulatory requirements
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We provide full range of Protective Monitoring services in support of CESG Good Practice Guide 13 requirements. These ensure that appropriate measures are in place, providing an oversight of how ICT systems are used while supporting user accountability where cloud services are being provided by a number of suppliers.
• Incident management type: Supplier-defined controls
• Incident management approach: Secure senior management approval and confirmation Establish an incident response capability Provide specialist training Define the required roles and responsibilities Establish a data recovery capability Test the incident management plans

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Follows Govt standards
• Covid-19 recovery:

  Covid-19 recovery

  Follows Govt standards
• Tackling economic inequality:

  Tackling economic inequality

  Follows Govt standards
• Equal opportunity:

  Equal opportunity

  Follows Govt standards
• Wellbeing:

  Wellbeing

  Follows Govt standards

Pricing

• Price: £500 to £700 a user a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Demonstration our tools Customer feedback Not providing any trial service

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gundasr@inetsoftwaresolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.