Somerford Associates Limited

Netskope - Secure Web Gateway and Cloud Access Security Broker

Netskope is an agile data-centric next generation Secure Web Gateway (SWG) that protects data when accessing cloud services, applications and the web, providing real-time insights of advanced threats and user behaviour. Acting as a Cloud Security Access Broker (CASB), Netskope monitors and enforces security policies and manages cloud security posture.

Features

  • Cloud security
  • Remote Data Access
  • Managed Cloud Applications
  • Data Threat Protection
  • Cloud Security Posture Management
  • Cloud Access Security Broker
  • Secure Web Gateway
  • Digital Transformation
  • Adaptive Data Access Control
  • Cloud Encryption

Benefits

  • Netskope is data-centric, cloud-smart and fast
  • Netskope follows and secures data everywhere it goes
  • Netskope protects data created and exposed in the cloud
  • Netskope secures unmanaged cloud apps and personal devices
  • Netskope enables you to safely use the cloud and web
  • Netskope delivers real-time, cloud-native security
  • Netskope delivers a cloud security stack and threat protection
  • Netskope data protection safeguards sensitive data from loss and exposure
  • Netskope protects data in SaaS, IaaS and PaaS platforms
  • Netskope provides inline threat protection for web and cloud traffic

Pricing

£70.00 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 3 2 1 8 9 6 8 6 4 9 4 9 8 9

Contact

Somerford Associates Limited Penny Harrison
Telephone: 07897075103
Email: penny.harrison@somerfordassociates.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Netskope encryption can be applied to sensitive data at rest in managed cloud services like Office 365 and Salesforce, regardless of when content is created or uploaded. Encryption can also be applied automatically inline to content for any cloud service transparent to users.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No.
System requirements
Cloud infrastructure, not suitable for on-prem data storage.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We’ll partner with you to plan and deploy your Netskope cloud security solutions from start to finish. Our Professional Services team is all set to work through your Activation so that you’re realising value from your investment. Following Activation, we’ll provide guidance for policy and reporting set-up as your Netskope adoption grows.
A mixture of self-paced online e-learning and, for learners that prefer, live classroom training on the entirety of the Netskope platform is available. In addition to training, virtual workshops are available for enablement.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Administrators may download metadata and event logs through the Netskope REST API or from within the Netskope administration console on demand.

Administrators can also delete all metadata from the administration console.
End-of-contract process
When a customer contract expires and is not renewed or at POC completion, processes are in place to ensure full and proper data migration and secure deletion of customer data. A full and complete data removal process including backups are rotated out after 30 days from contract termination.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Seamless user interface between mobile and desktop.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Netskope provide REST APIs to the Netskope console to allow data requests such as event, alarms, and reports. API documentation is available through the "help" section of the Netskope console.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Netskope sits on dedicated cloud infrastructure scaled appropriately to each customers requirements. One or more tenants can be provisioned across several points of presence spread between different geographical locations for availability.

Analytics

Service usage metrics
Yes
Metrics types
TBC
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Netskope

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can schedule and export custom reports, as well as leverage the Netskope API to access additional data and metrics.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability target is 99.9% or above. SLAs and related support terms including credits are available at https://www.netskope.com/support-terms
Approach to resilience
Netskope operates a highly redundant distributed cloud platform with auto-failover. Netskope operates its platform on private cloud infrastructure that is not reliant on the public cloud.
Outage reporting
Service outages are communicated through the Netskope customer support portal. Customers can sign up for automated email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
All logical access including remote access to the Netskope production platform and networking devices requires unique individual user accounts and are controlled using secured VPN and bastion hosts enabled with multi-factor authentication through a federated identity management system.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire ISO, Inc.
ISO/IEC 27001 accreditation date
25/10/2019
What the ISO/IEC 27001 doesn’t cover
The scope of the ISO/IEC 27001:2013 is limited to the security management system (ISMS) supporting the documented policies, procedures and controls implemented at the organisations worldwide corporate headquarters and supplemented by the locations listed with the certificate, in accordance with the Statement of Applicability, and aligned with ISO/IEC 27018:2019. The ISMS preserves the confidentiality, integrity, and availability (CIA), and privacy information assets for the Netskope Cloud Security Services Platform.

The department scope includes Netskope's human resources, information security, information technology, infrastructure operations, engineering, and corporate information technology teams affecting the ISMS.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
25/10/2019
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
The scope of the ISO/IEC 27001:2013 is limited to the security management system (ISMS) supporting the documented policies, procedures and controls implemented at the organisations worldwide corporate headquarters and supplemented by the locations listed with the certificate, in accordance with the Statement of Applicability, and aligned with ISO/IEC 27018:2019. The ISMS preserves the confidentiality, integrity, and availability (CIA), and privacy information assets for the Netskope Cloud Security Services Platform.

The department scope includes Netskope's human resources, information security, information technology, infrastructure operations, engineering, and corporate information technology teams affecting the ISMS.
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • AICPA SOC 2
  • AICPA SOC 3
  • FedRAMP
  • Privacy Shield
  • TRUSTe
  • Cloud Computing Compliance Controls Catalog (C5)
  • California Consumer Privacy Act
  • Data Processing Addendum
  • ISO/IEC 27018:2019

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Netskope have a documented set of Information Security policies that are sponsored and approved by senior management; published and available to all employees on an internal intranet page; and required to be read and acknowledged on hire and at least annually as part of the Netskope Security Awareness program.

Netskope's Information Security Policies are in alignment with the AICPA Security, Availability and Confidentiality trust principals, ISO 27001, ISO 27018, and CSA STAR certifications.

Netskope SOC 2 and SOC 3 reports provide additional details on the specific control activities executed by Netskope.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Netskope have a documented software development lifecycle and change management program utilizing a change management system that has been approved by management, communicated to appropriate constituents and has an owner to maintain and review the policy at least annually.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Netskope has a documented patch and vulnerability management process in place, along with an automated configuration management solution to support efficient deployments of new patches and to ensure that security-related patches are addressed within a reasonable timeframe based on their risk, CVSS score, and applicability to the systems environment and architecture.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Netskope has defined incident management procedures and communication protocols to notify clients in the event of a breach.

Netskope maintains incident and log review management processes that includes both automated alerts and at least daily log reviews. Netskope responds to such incidents within 24 hours.
Incident management type
Supplier-defined controls
Incident management approach
Netskope have a documented incident response policy and plan including playbooks for common events. Incidents are triaged and responded to as documented.
Internal users are provided instructions for communicating potential security breaches to the Governance, Risk and Compliance team.
If an incident is detected or reported, an incident report is created by authorized personnel. Corrective actions are implemented in accordance with defined policies and procedures.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.

Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.

We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.

For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/
Covid-19 recovery

Covid-19 recovery

During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead.

Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;

* home working to avoid unnecessary exposure to the virus
* providing safe office space where staff personal circumstances dictated
* regular contact, albeit remotely, to prevent isolation
* organised e-based social events to maintain interaction;

As a result we have been able to:

* give uninterrupted service to our customers
* move our staff to home working
* avoid compulsory redundancies and minimised furlough
* in 2020, gain an 11% increase in revenues
* continue to grow the workforce by over 10% in the same year
* take on new partners to enhance our solutions portfolio
* invest in staff education to meet future customer needs.

Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working.

Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.
Tackling economic inequality

Tackling economic inequality

Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:

* In the past 5 years, 20% of our staff entered our employment from leaving school, college or university;
* We have supported 12 apprenticeships;
* We run an internal academy scheme to build a broad range of technical skills in those who have the inherent skills, attitude and capability to become our next generation of experts;
* We actively participate in the Armed Forces Covenant Scheme and help to redeploy and reskill leavers from the Armed Forces. So far, 16 staff have joined us in this way;
* The ethnic mix of our staff is more diverse than that of our local community.

Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training - in 2020 alone, staff successfully completed over 100 technical courses.
Equal opportunity

Equal opportunity

Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.

We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.
Wellbeing

Wellbeing

Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.

This includes:
* providing staff with clarity and purpose regarding their job role;
* ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;
* providing a physical working environment that is suitable for the work to be carried out effectively;
* encouraging staff to maintain a sensible work-life balance;
* minimising the stressful impacts of work;
* ensuring bullying and harassment have no place in the working environment;
* managing sickness and absence effectively;
* considering requests for career breaks and sabbaticals;
* providing medical assistance to staff;
* encouraging employee fitness;
* promoting dignity at work.

Pricing

Price
£70.00 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.