SYNCHRO Field
SYNCHRO Field is the solution to manage projects from the construction site. By capturing accurate, real-time data with highly efficient geo-located map and weather services, the entire team will gain insight and communicate effectively to drive field productivity.
Features
- Data capture of construction actions in the field
- RFI, Issues, Observations, Inspections, and Daily Logs
- Models, Maps, Plan Sheets, and report view of the project
Benefits
- Access project documentation from Benrley's ProjectWise
- Reduce time spent waiting on decision making
- Digitally capture field information
- Model and sheet plan access to the site content
- Reduce time spent on construction administration
Pricing
£269.00 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 3 4 6 2 0 9 0 4 3 4 2 5 5 7
Contact
Bentley Systems (UK) Limited
Andy Bowles
Telephone: +44 7919 892183
Email: gcloud@bentley.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- SYNCHRO Control
- Cloud deployment model
- Public cloud
- Service constraints
- Available on mobile devices running Android or iOS.
- System requirements
- All requirements covered with the offered service
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The SLA is within 24 hours on business days. Weekends are not included.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Support sent to one repository, support escalated through tiers.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Access to free online training and help documentation is included, paid-training (either onsite or remote) is available.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
-
- Online videos
- End-of-contract data extraction
- Documents can be downloaded in the same format they were originally uploaded, data can be extracted to a PDF file.
- End-of-contract process
- Documents can be downloaded in the same format they were originally uploaded, data can be extracted to a PDF file.
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The application is only available for mobile devices.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Systems are logically separated in a virtual cloud environment. All systems are monitored in real-time for performance and availability.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Usage via Bentley licensing server can be self-reported. In addition, hosted systems will provide a quarterly feature usage report. Feature usage reports include up to 60 features based on usage of those features. A real-time dashboard for usage is provided while feature usage reports are emailed quarterly.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Other
- Other data at rest protection approach
- Encryption via AES-256
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Bentley can extract all data through our API. Such extract may be performed by the user who have corresponding reading rights on the project. We also support exporting the data to the database,however, it is limited (geometry is not involved). We can export schedule information in xml (MSP, P6), SDEF, export 3D information (3D pdf, dwf, dwfx, fbx – this one may contain animation, dae (collada), u3d, bim), export 4d data in ifc (i.e. schedule, 3D data, assignments). We can also export data in Excel tables (schedule, assignments, resource tables). Some enumerated formats are opened or free skds are provided.
- Data export formats
- Other
- Other data export formats
- Native file formats
- Data import formats
- Other
- Other data import formats
-
- Any document format can be uploaded
- 3D/4D models can be accessed from Bentley iModel Hub
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- HTTPS
Availability and resilience
- Guaranteed availability
- No formal SLA, but service has an availability target of 99.9%
- Approach to resilience
- All services are deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
- Outage reporting
- Planned and unplanned outage notification emails are sent to registered users for the affected systems.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Identity federation with existing provider (for example Google Apps)
- Access restrictions in management interfaces and support channels
- Bentley’s IMS authenticates through the users Identity Provider. If MFA is enabled by the user then by default it is utilised in the authentication process. Bentley currently supports federated identity via the OIDC, SAML2 protocol, so MFA is supported via your identity provider.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
- Other
- Description of management access authentication
- Bentley follows a role-based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group. In order for any Bentley administrator to access a system using this account they must be on a Bentley network. Non Bentley network access (via RDP) has Two Factor Authentication in place.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Bentley's Data Security Architecture is designed using industry standards and best practices such as NIST. Bentley's SYNCHRO platform is SOC 2 audited and compliant.
- Information security policies and processes
- Information Security policies are designed utilising ISO 27001, SSAE16, ITIL and CSA frameworks. Several SaaS offerings are ISO 27001 certified and others are SOC2 certified.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Configuration and change management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed, based on criticality.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
IDS/IPS is active on the network perimeter and on selected systems under the scope for SOC2 certifications. Bentley has an Incident Management Service Plan that includes cybersecurity events.
Bentley can quarantine any system on demand and will do so based on its incident response process. In the event of an incident, Bentley's incident response plan is compliant with GDPR requirements. Information security events will be assessed and a decision will be made if the event should be considered a security incident. Reporting requirements shall align with the corporate Incident Response Plan. - Incident management type
- Supplier-defined controls
- Incident management approach
- The Incident Management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Bentley’s mission is to leverage our leading software and services to drive impact through the world’s infrastructure – advancing both the global economy and the environment for improved quality of life. As part of our Environmental, Social, & Governance (“ESG”) strategy, we are committed to managing our business in a way that enhances the environmental impacts of our products and mitigates environmental risks from our operations. Our Environmental Policy details our commitments to Environmental Responsibility and the ways in which we expect our colleagues to act to drive progress on our ESG strategy. Bentley expects all colleagues, visitors, vendors, and suppliers to follow the below practices in order to drive progress on Bentley’s ESG strategy. Bentley's Environmental Policy is here: https://prod-bentleycdn.azureedge.net/-/media/files/documents/miscellaneous/environmental_policy.pdf?la=en&modified=20211021075240 - Covid-19 recovery
-
Covid-19 recovery
When the world locked down to combat the COVID-19 virus, we took immediate action to ensure our colleagues had the equipment and resources they needed to work from home, which also enabled success for our users. Our global task force provided continuous communication, education, and support services to our colleagues. Their well-being fueled our response plan, and we created learning resources to support them throughout the pandemic. These resources included guides and practices for managers to lead virtually with empathy, tips for maintaining team collaboration, and resources and support for colleagues to maintain a healthy work-life balance.
As the pandemic continues, and work flexibility is seen as the key to success for the business and our colleagues’ wellbeing, we’ve introduced the Infrastructure Empowered Workforce Plan (IEWP). The IEWP is built on a solid foundation of trust. Colleagues are empowered to make responsible and effective choices on the right balance between working from the office and remotely. This plan does not require colleagues to come into the office at any specific frequency. Rather, it provides colleagues the flexibility to make these choices with their manager and within their teams to achieve business success and maintain a high level of productivity and engagement. - Tackling economic inequality
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Tackling economic inequality
As a global company with colleagues of different cultures, backgrounds, and perspectives based in more than 40 countries worldwide, our diversity is what makes us successful. We have developed strategies and programs focused on increasing diversity and equity, as well as fostering a culture of inclusion and wellbeing in the workplace. These initiatives include building a pipeline of diverse candidates by recruiting at and partnering with Historically Black Colleges and Universities.
We also partner with educational and professional organisations to provide internships, scholarships, grants, and projects that support groups underrepresented in technology.
Bentley has active and engaged colleague resource groups within the Inclusion, Diversity, and Equity Alliance (IDEA) that have allowed colleagues, during this pandemic, to join their peers from all regions and departments with the goals of building community and fostering diversity and inclusion. IDEA currently has four focus groups open to all global colleagues: OpenPride, OpenAbilities, People of Color in the U.S., and Women at Bentley. IDEA has been a platform for education and a place to securely have difficult discussions about racism, discrimination, and bias through book clubs, panel discussion, speakers, and global awareness events. Members of executive management are key sponsors of each focus group and have been instrumental as sounding boards and in providing access to resources and the executive team.
We have implemented robust training with topics focused on respect in the workplace, identifying and overcoming bias, and anti-discrimination. We have held interactive sessions with our executives, emerging leaders, and talent acquisition in fostering diversity, equity, and inclusion and eliminating unconscious bias, and have implemented training for hiring managers to ensure fairness in the interview process.
You can find additional information, including our commitment to anti-slavery on our ESG website: https://www.bentley.com/en/esg/data-center. - Equal opportunity
-
Equal opportunity
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, colour, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law. - Wellbeing
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Wellbeing
As a company, it is our goal to ensure our colleagues know they are supported and valued as the first order of business.
Therefore, our Talent Management strategy puts colleagues at the centre of the workplace at Bentley. We focus on enriching colleague experience and creating memorable, meaningful, and purposeful connections. We invest in developing an impactful experience that reflects the company’s mission and values. We build practices and programs that deliver on engagement, recognition, communication, and development while rewarding colleagues through our robust total rewards package.
Pricing
- Price
- £269.00 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Any user can initiate a free trial project without entering any payment details. The project is live for 30 days and includes the system’s full functionality with no limitations. The trial project is accessible for 30 days, at which time it is deactivated without the user needing to deactivate it.
- Link to free trial
- https://construction.bentley.com/