Bentley Systems (UK) Limited

AssetWise ALIM

AssetWise ALIM is a cloud-hosted business process solution to enable BIM Level 2 but also a platform for BIM Level 3 (asset-centric) solution. AssetWise ALIM enables Management of Change, Configuration Management, Asset Information Management, Document Management and Control, Contract Management as well as nuclear approved document/asset management.

Features

• Asset Information Management - asset registry and tag management
• Management of Change and Configuration Management (CMII)
• Document Management and Control (Transmittals, RFIs, Comment Tracking, Business Workflow)
• Records Management (in accordance with DoD5015, MoReq)
• Spatial and Linear Network Management, including Pavements, Structures, Geotechnics, Drainage
• Compliance and Safety including Requirements Management
• Comprehensive audit trail capabilities
• Integrated 2D/3D Model Management
• Enterprise Interoperability Service

Benefits

• Simplified access to enterprise information by all project stakeholders
• Reduced training and licence costs through fewer systems
• Improved decision making through controlled access to accurate trusted information
• Enables automated compliance with industry/regulatory standards
• Single source of truth for all asset and related information
• Easy to access all asset and related information in context
• Maximise re-use of information throughout the lifecycle of a project
• Improve accuracy of available information creating a safer workplace
• Reduce operational costs by reducing search time for information
• Reduce asset handover cost through increased efficiency of electronic handover

£46,690 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

777637196474266

Contact

Andy Bowles
+44 7919 892183
gcloud@bentley.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The solution can be integrated with ProjectWise (as described in Lot 2) to extend its information management capabilities. This provides a full Common Data Environment (CDE) environment. It can also be used with Bentley's Recurring Services as described in Lot 3.
• Cloud deployment model: Public cloud
• Service constraints: Patching and maintenance windows are scheduled every month to ensure the security and reliability of the service. A notice will be provided and some service disruption may occur during these out-of-hours windows.
• System requirements:
  • All mandatory requirements covered with the offered service
  • Optional integration with Brava! Web Viewer 16.4
  • The license for Brava is not included

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are covered by an SLA and are based on priority. P1 - Availability Support 24x7 - Response 1 hour - Resolution Worked continuously until resolved - Update Interval - 1 hour P2 - Availability Support 24x5 - Response 2 Business Hours - Resolution 1 Business Day – Update Interval 4 hours P3 - Availability Support 24x5 - Response 4 Business Hours - Resolution 10 Business Days - Update Interval 1 Business Day P4 - Availability Support 24x5 - Response 8 Business Hours - Resolution Mutually Agreed - Update Interval Mutually Agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A standard SLA is Included with the subscription providing 24x7 uptime, support, RPO and RTO, and product upgrades. Bentley offers a Recurring Advancement Services Program which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: After the cloud service is enabled Bentley will engage with the users (stakeholders, representatives from various departments) to define configuration details. Once the system is finally configured, Bentley will perform on-site or remote training sessions for each group/role. There are options to share video, training material, and prepare custom training material. The implementation team will provide remote early life support in the first two weeks following the go-live.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There are different ways to extract data depending on the volume of data to be extracted. It ranges from simple document check out, to using a bulk export utility or automated using SSIS packages.
• End-of-contract process: Bentley recommends engaging with us to get your data extracted before the contract ends. At a minimum, Bentley will provide the database and file repositories.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The main UI is a web front-end that can be used on desktop computers, but also on mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Web-based interface access through a browser
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: No specific interface testing with users of assistive technology has been done.
• API: Yes
• What users can and can't do using the API: The API allows you to read and write data to the system and also allows you to make some configuration changes to it.; Customising the UI, adding additional event handlers, wizards or business rules can be provided by Bentley as an add-on service.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Bentley AssetWise ALIM has APIs to customise the user interface, add event handlers and business logic. Bentley services can be used to build server-side customisations for the cloud environment using this API. Bentleys RESTful API allows users to connect to the system to create their own customisations. It means you can build your own customisation to create/modify and delete any AssetWise-ALIM object in any way you want.

Scaling

• Independence of resources: Systems are logically separated in a virtual cloud environment. All systems are monitored in real time for performance and availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage statistics are provided within a quarterly report. These reports include SLA statistics, including uptime and Service Request resolution.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The system has multiple options to export data ranging from simply copying out, via bulk export or even automated using SSIS packages. Which option is most appropriate depends on the purpose of the export.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Excel
  • PDF
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Logging of service, user, file integrity monitoring, and network intrusion detection are logged and correlated to detect suspicious network behavior. Bentley and Azure provide tools to protect against data leaks. IT tools such as CrowdStrike are used to detect suspicious activity and protect against data leaks.

Availability and resilience

• Guaranteed availability: 99.9%, assured by contractual commitment. Service credits when service availability drops below SLA level in a month.
• Approach to resilience: All services are deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
• Outage reporting: Planned and unplanned outage notification emails are sent to registered users for affected systems.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Bentley’s IMS authenticates through the users Identity Provider. If MFA is enabled by the user then by default it is utilised in the authentication process. Bentley currently supports federated identity via the OIDC, SAML2 protocol, so MFA is supported via your identity provider.
• Access restrictions in management interfaces and support channels: Bentley follows a role-based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Bentley follows a role-based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group. In order for any Bentley administrator to access a system using this account, they must be on a Bentley network. Non-Bentley network access (via RDP) has Two Factor Authentication in place.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign
• ISO/IEC 27001 accreditation date: 20/10/2021
• What the ISO/IEC 27001 doesn’t cover: The Statement of Applicability and certified scope is available at https://www.bentley.com/en/trust-center
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/03/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: CSA STAR document is available at https://www.bentley.com/en/trust-center
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Security policies are designed utilising the ISO 27001:2013 framework. Policies are reviewed and audited by a third party on an annual basis.; All Bentley colleagues are required to review and acknowledge Bentley's Information Security Policy upon hire and thereafter annually. The policies themselves are emailed out at least annually and reside permanently on Bentley's intranet site for quick retrieval.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and Change Management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: IDS/IPS is active on the network perimeter and on selected systems under the scope for SOC2 and ISO27001:2013 certifications. Bentley has an Incident Management Service Plan that includes cybersecurity events.; Bentley can quarantine any system on demand and will do so based on its incident response process. In the event of an incident, Bentley's incident response plan is compliant with GDPR requirements. Information security events will be assessed and a decision will be made if the event should be considered a security incident. Reporting requirements shall align with the corporate Incident Response Plan.
• Incident management type: Supplier-defined controls
• Incident management approach: The Incident Management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Bentley’s mission is to leverage our leading software and services to drive impact through the world’s infrastructure – advancing both the global economy and the environment for improved quality of life. As part of our Environmental, Social, and Governance (“ESG”) strategy, we are committed to managing our business in a way that enhances the environmental impacts of our products and mitigates environmental risks from our operations. Our Environmental Policy details our commitments to Environmental Responsibility and the ways in which we expect our colleagues to act to drive progress on our ESG strategy. Bentley expects all colleagues, visitors, vendors, and suppliers to follow the practices below in order to drive progress on Bentley’s ESG strategy. Bentley's Environmental Policy is here: https://prod-bentleycdn.azureedge.net/-/media/files/documents/miscellaneous/environmental_policy.pdf?la=en&modified=20211021075240.
• Covid-19 recovery:

  Covid-19 recovery

  As a global company with colleagues of different cultures, backgrounds, and perspectives based in more than 40 countries worldwide, our diversity is what makes us successful. We have developed strategies and programs focused on increasing diversity and equity, as well as fostering a culture of inclusion and wellbeing in the workplace. These initiatives include building a pipeline of diverse candidates by recruiting at and partnering with Historically Black Colleges and Universities. ; We also partner with educational and professional organisations to provide internships, scholarships, grants, and projects that support groups underrepresented in technology. ; Bentley has active and engaged colleague resource groups within the Inclusion, Diversity, and Equity Alliance (IDEA) that have allowed colleagues, during this pandemic, to join their peers from all regions and departments with the goals of building community and fostering diversity and inclusion. IDEA currently has four focus groups open to all global colleagues: OpenPride, OpenAbilities, People of Color in the U.S., and Women at Bentley. IDEA has been a platform for education and a place to securely have difficult discussions about racism, discrimination, and bias through book clubs, panel discussion, speakers, and global awareness events. Members of executive management are key sponsors of each focus group and have been instrumental as sounding boards and in providing access to resources and the executive team.; We have implemented robust training with topics focused on respect in the workplace, identifying and overcoming bias, and anti-discrimination. We have held interactive sessions with our executives, emerging leaders, and talent acquisition in fostering diversity, equity, and inclusion and eliminating unconscious bias, and have implemented training for hiring managers to ensure fairness in the interview process.; You can find additional information, including our commitment to anti-slavery on our ESG website: https://www.bentley.com/en/esg/data-center
• Tackling economic inequality:

  Tackling economic inequality

  As a global company with colleagues of different cultures, backgrounds, and perspectives based in more than 40 countries worldwide, our diversity is what makes us successful. We have developed strategies and programs focused on increasing diversity and equity, as well as fostering a culture of inclusion and wellbeing in the workplace. These initiatives include building a pipeline of diverse candidates by recruiting at and partnering with Historically Black Colleges and Universities. ; We also partner with educational and professional organisations to provide internships, scholarships, grants, and projects that support groups underrepresented in technology. ; Bentley has active and engaged colleague resource groups within the Inclusion, Diversity, and Equity Alliance (IDEA) that have allowed colleagues, during this pandemic, to join their peers from all regions and departments with the goals of building community and fostering diversity and inclusion. IDEA currently has four focus groups open to all global colleagues: OpenPride, OpenAbilities, People of Color in the U.S., and Women at Bentley. IDEA has been a platform for education and a place to securely have difficult discussions about racism, discrimination, and bias through book clubs, panel discussion, speakers, and global awareness events. Members of executive management are key sponsors of each focus group and have been instrumental as sounding boards and in providing access to resources and the executive team.; We have implemented robust training with topics focused on respect in the workplace, identifying and overcoming bias, and anti-discrimination. We have held interactive sessions with our executives, emerging leaders, and talent acquisition in fostering diversity, equity, and inclusion and eliminating unconscious bias, and have implemented training for hiring managers to ensure fairness in the interview process.; You can find additional information, including our commitment to anti-slavery on our ESG website: https://www.bentley.com/en/esg/data-center
• Equal opportunity:

  Equal opportunity

  As a company, it is our goal to ensure our colleagues know they are supported and valued as the first order of business.; Therefore, our Talent Management strategy puts colleagues at the center of the workplace at Bentley. We focus on enriching colleague experience and creating memorable, meaningful, and purposeful connections. We invest in developing an impactful experience that reflects the company’s mission and values. We build practices and programs that deliver on engagement, recognition, communication, and development while rewarding colleagues through our robust total rewards package.
• Wellbeing:

  Wellbeing

  As a company, it is our goal to ensure our colleagues know they are supported and valued as the first order of business.; Therefore, our Talent Management strategy puts colleagues at the center of the workplace at Bentley. We focus on enriching colleague experience and creating memorable, meaningful, and purposeful connections. We invest in developing an impactful experience that reflects the company’s mission and values. We build practices and programs that deliver on engagement, recognition, communication, and development while rewarding colleagues through our robust total rewards package.

Pricing

• Price: £46,690 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.