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TIXLY LTD

Ticketing & CRM system

Tixly (formerly Tix Ticketing) is one of the fastest growing ticketing software companies today. Millions of tickets are sold each month through our ticketing software for some of the most prestigious Performing Arts organisations and multi-event Culture venues across the Nordics, UK, Europe and North America.

Features

  • Online Ticket sales
  • Back Office Ticket Sales
  • Fundraising
  • Donations
  • Venue Sales
  • Real time reporting
  • APIs
  • CRM
  • Data Warehouse

Benefits

  • Modern Theatre ticketing system
  • Extensive APIs
  • Flexible memberships with benefits
  • Patron management
  • Donations upselling
  • Sell merchandise
  • Multi Oganisation capabilities
  • Easy to integrate, white label, in every website
  • Intuitive box office interface in every browser
  • Reporting and scanning apps

Pricing

£0.20 to £2.00 a transaction a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at patrick@tixly.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 0 8 5 4 1 2 7 6 6 2 1 8 6 1

Contact

TIXLY LTD Patrick Morsman
Telephone: +44 330 808 9947
Email: patrick@tixly.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Very limited downtime for upgrades
System requirements
  • Browswer agnostic
  • Need an internet connection (minimum 3G)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We try to respond within 1 hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
We provide support Monday to Saturday 8am to 8pm and also offer out of hours support via phone
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We supply Project Mangement on and off line training. We carry out data transfers from previous systems and have staff onsite at go-live.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We give the customers full access to their data and help them with their data transfer.
End-of-contract process
We supply all customer data to the customer, this is included in the price

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The page will render to mobile friendly
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
We use multiple API to link to third party sales, Finance system, CRM systems etc. We supply documentation online and help customers with the API interfaces.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can create their own sales flows and change items on their coprorate websites.
Styling, colours, fonts, logo's and meta tags can be customised. GTM tags can be added to customise all marketing tracking and pixels.

Scaling

Independence of resources
For busy onsales we have an integration with Queue-it software. We also monitor service loads and add extra capacity if needed.

Analytics

Service usage metrics
Yes
Metrics types
We supply up/down time service levels.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
We give customers access to the data , tags and permissions, we can supply it in any format the customer requests (for instance xml).
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee 99.9% uptime. We can negotiate with the customer for breaches in SLA
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Username and password, can be ip restricted on request
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Crimson Security Inc.
PCI DSS accreditation date
31/06/2021
What the PCI DSS doesn’t cover
N/a
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
PCI 2.1
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have a monthly test, by an external company. Reports of these test are the input for improvements in our software.
We deploy patchs generally within one day
OWASP website and external party
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Supplier-defined controls
Incident management approach
We have no pre-defined process for this but work on a ad-hoc best effort base.
Users report by mail, phone or though our support system
Reports are written documents sent to the customers and discussed in person of needed.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

We have an equal opportunities pollicy in place and a very diverse staff.
Wellbeing

Wellbeing

Flexible working conditions and off time. Generous holiday allowance and sick leave.

Pricing

Price
£0.20 to £2.00 a transaction a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at patrick@tixly.com. Tell them what format you need. It will help if you say what assistive technology you use.