Centerprise International Ltd

Centerprise CSP for Azure and Microsoft 365

As a CSP for Azure and Microsoft 365, Centerprise provides help desk support, which allows clients to rely on Centerprise to manage workloads and solve technical issues. Services available are: Microsoft 365 Licensing, Azure Subscriptions – Compute, Networking and Storage. Centerprise has the added capability of migrations to the Cloud.

Features

  • Help desk Support
  • File Storage and Sharing
  • Teams, Word, Excel, Powerpoint, Outlook, Publisher, OneNote etc.
  • Enterprise management of apps with Group Policies
  • Azure Compute, Networking and Storage

Benefits

  • Excellent service levels from our accredited service support desk
  • Single point of contact
  • Seamless migration process
  • Monthly Billing with option for NCE or Non NCE licences

Pricing

£4.42 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 1 8 9 4 7 7 8 6 7 5 8 9 2 0

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Scheduled maintenance will be carried out in agreement with the customer, of which notification will be given 30 days in advance.
In the case of emergency maintenance, the customer will be informed as soon as the issue has been detected.
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Target response times are subject to the contracted level of Centerprise Service. Typically, these will be: Standard - Target 90 minutes initial response Comprehensive - Target 90 minutes initial response
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide a first line support telephone number, email ticketing support, online ticketing support and Webchat - all of which are supported by our second and third line resolver groups. Questions are responded to on a priority basis. Our user can manage status and priority of support tickets as well as accessing our technical support team via email, online portal or webchat. All our support levels are charged at the same rates. Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Centerprise have designed the service to be self-provisioned via a web portal, however we will provide project management, engineering, and training support for the initial configuration of the Service, if required.
In addition, onsite or online training can be provided to enable the customer to self-manage the service.
Documentation regarding implementation and configuration of Microsoft services will also be provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data can be exported by the user
End-of-contract process
At the end of the contract Centerprise will cease the service.
All data stored including backups will be securely deleted using industry standard best practise methods.
On termination of the Agreement we will give you a reasonable opportunity to migrate your environment out of our Services in an orderly fashion, where possible.
Optionally, on contract initiation, Centerprise will work with the Customer to create an exit plan within 3 months of the start of service. The exit plan will define what happens at the end of the contract.
For option costs, please refer to the price card.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
WCAG 2.1 A
API
No
Customisation available
No

Scaling

Independence of resources
We use cloud technologies that are designed to insure appropriate resource are at all times allocated to the most intensive processes.

Analytics

Service usage metrics
Yes
Metrics types
No of users
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
All data can be exported by the user
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Centerprise guarantees 99.99% availability of the service.
Approach to resilience
Centerprise utilises the Arrowsphere portal to order and manage the services which have direct APIs into Microsoft.
Outage reporting
This would be reported to our service desk who would then work proactively to resolve any issues.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
When a ticket is raised via phone, customers will always be asked to authenticate themselves using a series of security questions unique to them.
Usernames, passwords and 2 factor authentication is used to restrict access to customer facing portals for Centerprise systems.
Role based access control (RBAC) is used to define user access rights within Centerprise systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
24/06/2008
What the ISO/IEC 27001 doesn’t cover
The certification covers all Centerprise products and services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
SecurityMetrics
PCI DSS accreditation date
10/11/2018
What the PCI DSS doesn’t cover
The certification covers all Centerprise products and services.
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Information Security Management System (ISMS) is intended to be an enabling mechanism for information sharing, for electronic operations, and for reducing information-related risks to acceptable levels. The scope of the ISMS covers all Centerprise information assets associated with the provision of the service. The ISMS is subject to continuous, systematic review and improvement. Centerprise has established a top-level Information Systems Management Forum (ISMF), chaired by the CEO that includes the Information Security Officer and other management staff or roles to support the ISMS framework and to periodically review the information security policy. This policy and all changes to this policy are subject to approval by the Centerprise CEO.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Centerprise have a strict Change management control policy in line with our ISO20k certification. The change process workflow can be summarised as follows: - 1 - Change creation; 2 - Two Stage Change Approval (Quality / Technical); 3 - Identification of affected customers 4 - Customer notification. 5 - Implementation
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information regarding potential threats comes from a variety of sources primarily relating to our underlying operating system.
Critical vulnerabilities can be patched via a hot-fix process pushed to all servers automatically. Typically the time frame between identifying and remediation with 72 hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Centerprise have a defined protective monitoring process with includes a number of different methodologies and techniques. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request. When a potential compromise is found it is reported to the Information Security Manager as set out in Centerprise's incident management policy. The Centerprise ISM is responsible for coordinating and managing the response within 24 hours.
Incident management type
Supplier-defined controls
Incident management approach
Centerprise's Incident Management process is based on ITIL principles, and provides 1st Line service desk support via phone and email. Standard resolution templates are used for common issues, and an ITSM tool provides audit trails and log of ticket volumes, categories etc. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Centerprise is committed to working towards ‘Carbon Neutral’ status with an ambition to be carbon neutral by the end of 2050. Scope 1 and Scope 2 emissions have reduced by 32.51% from our baseline in 2020/21 year. Centerprise’s strategy expands beyond its internal business operations by ensuring the changes implemented flow into our product strategies. In this way, the organisations and communities in which Centerprise operates will also benefit. For example, today, Centerprise’s customers benefit from solutions:
• that reduce resource requirements and associated office and transportation costs, such as cloud based services working from home
• Replacing petrol/diesel vehicles with electric vehicles
• Using electronic communications replacing printed and posted materials and face to face meetings
• utilising technologies such as Artificial Intelligence and Machine Learning to improve efficiency and lower the carbon intensity of operations
• Procuring from low carbon suppliers
Covid-19 recovery

Covid-19 recovery

Centerprise recognise the impact that Covid has made on the UK economy and have made investments to help support job seekers and local growth stimulants.
Centerprise has started a new Apprenticeship scheme to help provide young people with a career path in Sales. Each year, new apprentices will be added with a planned process of educating the individual with a combination of formal study and on-the-job training in different parts of the organisation, leading to a recognisable qualification.
In South Wales, Centerprise has invested £5m in extending their premises to another 5,000 square feet to expand the recycling capability. This action has provided work to more people in a high unemployment area by utilising local contractors for the building work and providing new employment opportunities as the site starts operation.
Tackling economic inequality

Tackling economic inequality

Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is on the basis of pure ability to perform, regardless of any other factor. This will include the provision of any aids needed to ensure that those with disabilities, or other factors, can contribute equally.
Centerprise is happy to state that all employees are paid in excess of the basic living wage.
Equal opportunity

Equal opportunity

Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is on the basis of pure ability to perform, regardless of any other factor. This will include the provision of any aids needed to ensure that those with disabilities, or other factors, can contribute equally.
Wellbeing

Wellbeing

Centerprise care for the welfare of all staff. The following is sample of the services offered:-
• Subsidised Gym membership
• Free fruit distributed weekly
• Anonymous AI based Mental Welfare service – AMY
• 2 Wellbeing days for all staff

Pricing

Price
£4.42 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.