Centerprise CSP for Azure and Microsoft 365
As a CSP for Azure and Microsoft 365, Centerprise provides help desk support, which allows clients to rely on Centerprise to manage workloads and solve technical issues. Services available are: Microsoft 365 Licensing, Azure Subscriptions – Compute, Networking and Storage. Centerprise has the added capability of migrations to the Cloud.
Features
- Help desk Support
- File Storage and Sharing
- Teams, Word, Excel, Powerpoint, Outlook, Publisher, OneNote etc.
- Enterprise management of apps with Group Policies
- Azure Compute, Networking and Storage
Benefits
- Excellent service levels from our accredited service support desk
- Single point of contact
- Seamless migration process
- Monthly Billing with option for NCE or Non NCE licences
Pricing
£4.42 a user a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 1 8 9 4 7 7 8 6 7 5 8 9 2 0
Contact
Centerprise International Ltd
Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
-
Scheduled maintenance will be carried out in agreement with the customer, of which notification will be given 30 days in advance.
In the case of emergency maintenance, the customer will be informed as soon as the issue has been detected. - System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Target response times are subject to the contracted level of Centerprise Service. Typically, these will be: Standard - Target 90 minutes initial response Comprehensive - Target 90 minutes initial response
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- We provide a first line support telephone number, email ticketing support, online ticketing support and Webchat - all of which are supported by our second and third line resolver groups. Questions are responded to on a priority basis. Our user can manage status and priority of support tickets as well as accessing our technical support team via email, online portal or webchat. All our support levels are charged at the same rates. Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Centerprise have designed the service to be self-provisioned via a web portal, however we will provide project management, engineering, and training support for the initial configuration of the Service, if required.
In addition, onsite or online training can be provided to enable the customer to self-manage the service.
Documentation regarding implementation and configuration of Microsoft services will also be provided. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- All data can be exported by the user
- End-of-contract process
-
At the end of the contract Centerprise will cease the service.
All data stored including backups will be securely deleted using industry standard best practise methods.
On termination of the Agreement we will give you a reasonable opportunity to migrate your environment out of our Services in an orderly fashion, where possible.
Optionally, on contract initiation, Centerprise will work with the Customer to create an exit plan within 3 months of the start of service. The exit plan will define what happens at the end of the contract.
For option costs, please refer to the price card.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- User support accessibility
- WCAG 2.1 A
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- We use cloud technologies that are designed to insure appropriate resource are at all times allocated to the most intensive processes.
Analytics
- Service usage metrics
- Yes
- Metrics types
- No of users
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- All data can be exported by the user
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Centerprise guarantees 99.99% availability of the service.
- Approach to resilience
- Centerprise utilises the Arrowsphere portal to order and manage the services which have direct APIs into Microsoft.
- Outage reporting
- This would be reported to our service desk who would then work proactively to resolve any issues.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
-
When a ticket is raised via phone, customers will always be asked to authenticate themselves using a series of security questions unique to them.
Usernames, passwords and 2 factor authentication is used to restrict access to customer facing portals for Centerprise systems.
Role based access control (RBAC) is used to define user access rights within Centerprise systems. - Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- 24/06/2008
- What the ISO/IEC 27001 doesn’t cover
- The certification covers all Centerprise products and services.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- SecurityMetrics
- PCI DSS accreditation date
- 10/11/2018
- What the PCI DSS doesn’t cover
- The certification covers all Centerprise products and services.
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- The Information Security Management System (ISMS) is intended to be an enabling mechanism for information sharing, for electronic operations, and for reducing information-related risks to acceptable levels. The scope of the ISMS covers all Centerprise information assets associated with the provision of the service. The ISMS is subject to continuous, systematic review and improvement. Centerprise has established a top-level Information Systems Management Forum (ISMF), chaired by the CEO that includes the Information Security Officer and other management staff or roles to support the ISMS framework and to periodically review the information security policy. This policy and all changes to this policy are subject to approval by the Centerprise CEO.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Centerprise have a strict Change management control policy in line with our ISO20k certification. The change process workflow can be summarised as follows: - 1 - Change creation; 2 - Two Stage Change Approval (Quality / Technical); 3 - Identification of affected customers 4 - Customer notification. 5 - Implementation
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Information regarding potential threats comes from a variety of sources primarily relating to our underlying operating system.
Critical vulnerabilities can be patched via a hot-fix process pushed to all servers automatically. Typically the time frame between identifying and remediation with 72 hours. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Centerprise have a defined protective monitoring process with includes a number of different methodologies and techniques. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request. When a potential compromise is found it is reported to the Information Security Manager as set out in Centerprise's incident management policy. The Centerprise ISM is responsible for coordinating and managing the response within 24 hours.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Centerprise's Incident Management process is based on ITIL principles, and provides 1st Line service desk support via phone and email. Standard resolution templates are used for common issues, and an ITSM tool provides audit trails and log of ticket volumes, categories etc. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Centerprise is committed to working towards ‘Carbon Neutral’ status with an ambition to be carbon neutral by the end of 2050. Scope 1 and Scope 2 emissions have reduced by 32.51% from our baseline in 2020/21 year. Centerprise’s strategy expands beyond its internal business operations by ensuring the changes implemented flow into our product strategies. In this way, the organisations and communities in which Centerprise operates will also benefit. For example, today, Centerprise’s customers benefit from solutions:
• that reduce resource requirements and associated office and transportation costs, such as cloud based services working from home
• Replacing petrol/diesel vehicles with electric vehicles
• Using electronic communications replacing printed and posted materials and face to face meetings
• utilising technologies such as Artificial Intelligence and Machine Learning to improve efficiency and lower the carbon intensity of operations
• Procuring from low carbon suppliers - Covid-19 recovery
-
Covid-19 recovery
Centerprise recognise the impact that Covid has made on the UK economy and have made investments to help support job seekers and local growth stimulants.
Centerprise has started a new Apprenticeship scheme to help provide young people with a career path in Sales. Each year, new apprentices will be added with a planned process of educating the individual with a combination of formal study and on-the-job training in different parts of the organisation, leading to a recognisable qualification.
In South Wales, Centerprise has invested £5m in extending their premises to another 5,000 square feet to expand the recycling capability. This action has provided work to more people in a high unemployment area by utilising local contractors for the building work and providing new employment opportunities as the site starts operation. - Tackling economic inequality
-
Tackling economic inequality
Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is on the basis of pure ability to perform, regardless of any other factor. This will include the provision of any aids needed to ensure that those with disabilities, or other factors, can contribute equally.
Centerprise is happy to state that all employees are paid in excess of the basic living wage. - Equal opportunity
-
Equal opportunity
Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is on the basis of pure ability to perform, regardless of any other factor. This will include the provision of any aids needed to ensure that those with disabilities, or other factors, can contribute equally. - Wellbeing
-
Wellbeing
Centerprise care for the welfare of all staff. The following is sample of the services offered:-
• Subsidised Gym membership
• Free fruit distributed weekly
• Anonymous AI based Mental Welfare service – AMY
• 2 Wellbeing days for all staff
Pricing
- Price
- £4.42 a user a month
- Discount for educational organisations
- No
- Free trial available
- No