Symantec Data Loss Prevention Cloud Service for Email with Email Safeguard
DLP Cloud Service for Email is a SaaS based service. It provides powerful content detection that examines all of your outbound email traffic for sensitive data. The service analyses message content in real-time before onward delivery to the recipient(s). This service includes Email Security.cloud.
Features
- Cloud based service, combining DLP and threat protection
- Catches and stops sensitive emails from leaving O365 or Gmail.
- Granular policy-based Data Protection to control sensitive data
- Protection against spam, malware, phishing and targeted attacks.
- Protection against spam, malware, phishing and targeted attacks
- Link following protects against phishing and malicious links in emails.
- Secure email over TLS or through Policy Based Encryption (optional).
- 100% protection from Viruses as defined in the SLA.
- Email Safeguard has Enforced TLS Encryption
- Supported by email security experts, accessible 24/7.
Benefits
- Reduces complexity
- Increases employee productivity while reducing the risk of security breaches.
- Enforce usage policies, reduce data loss and maintain regulatory compliance.
- Includes library of DLP policy templates and data identifiers.
- Integrated policy violation investigation with automated and manual remediation
- Ensures the highest quality of service delivery.
- 24/7 access to a dedicated team of email security specialists.
- Enables rapid implementation, delivers predictable costs, reduces total cost ownership.
Pricing
£1 a user
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 2 6 2 3 6 0 9 8 8 8 3 1 9 0
Contact
INTEGRITY360 LIMITED
Davide Poli
Telephone: 02083721000
Email: bidreviewboard@integrity360.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- MS O365 Exchange On-line. Or Gmail for Work
- Cloud deployment model
- Public cloud
- Service constraints
- N/A
- System requirements
-
- MS Office 365 Exchange On-line or Gmail for Work
- Symantec DLP mangement platform ( Enforce).
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Severity1: (i) your production server or other mission critical system is down or has a substantial loss of service; (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption. Target (following acknowledgement): within 30 minutes. Severity2: A problem where a major functionality is severely impaired. Operations can continue in a restricted fashion. Target :within 2 hours Severity 3: Limited adverse effect on business operations. Target response: by same time the next business day Severity 4: Problem where your business operations have not been adversely affected. Target response: within the next business day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via web portal
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
- Essential support includes 24 hours, 7 days a week support - included in the price schedule attached to this service. Additional service offerings include: Customer Success Premium (additional to the supplied pricing data): A Customer Success Manager who tailors Symantec solutions to meet business requirements, risk management and customisation services, instructor-led training, and priority access to more experienced support engineers, 24x7. Customer Success Select (additional to the supplied pricing data) A single point of contact, plus access to a designated expert in a specific product family, and priority access to more experienced support engineers, 24x7. Customer Success Core (additional to the supplied pricing data): A single point of contact plus priority access to more experienced support engineers, 24x7. Pricing for the 'Customer Success' support offerings start at $20k. Full details are available on request.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Comprehensive documentation is provided.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data Loss Prevention incidents are stored in the Symantec DLP management platform (which is a pre-requisite for this service). The management platform is normally installed on a customer site. Incident data can be exported in CSV or XML format.
- End-of-contract process
- At the end of the contract the service will cease to process emails. Customers will re-direct their mail flows as appropriate to their needs.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used. Users do not access the service directly.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
- Buyers can create and manage their own data loss prevention policies in line with their requirements.
Scaling
- Independence of resources
- Email Security.cloud is a globally hosted and load balanced solution, operating across three datacenter clusters in EMEA. The service operates at 40% load during normal operations, meaning an entire datacenter could be lost without affecting service. The Services are designed ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload. All DLP Cloud services are loosely-coupled and designed to be flexible and redundant.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The number of messages processed. The number of messages that violate a policy. Reports can be generated on a self service basis through the administration console. Aggregated metrics are published on our website, as follows: Anti-spam efficiency. Anti-spam accuracy. Anti-virus accuracy. Email service availability data is published on our web site: https://www.symantec.com/products/messaging-security/email-security-cloud/sla-performance-metrics
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Symantec
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- The service applies multiple levels of encryption to protect the confidentiality and integrity of customer data (policies, profiles, incidents, etc.). The top level keys are managed by AWS KMS, and individual keys are protected by customer-specific IAM roles. All encryption is AES with 128- and 256-bit keys
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- DLP incident data can be exported in CSV format. The export mechanism supports the bulk export of this data.
- Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
- There is no requirement to upload data.
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.9%, assured by contractual commitment for the Email Safeguard component. Customer may be entitled to Service Credits if Symantec does not meet the defined Email Security service level.
- Approach to resilience
- Email Security.cloud is a globally hosted and load balanced solution, operating across three datacenter clusters in EMEA. The service operates at 40% load during normal operations, meaning an entire datacenter could be lost without affecting service. The DLP service component is designed from the ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload. All DLP Cloud services are loosely-coupled and designed to be flexible and redundant.
- Outage reporting
- The portal provides public updates and there are email and text alerts for any severe outages. Where Emergency Maintenance is necessary and is likely to affect the Service, Symantec will endeavor to inform the affected Customers in advance by posting an alert on the management console or by delivering an alert via email no less than one (1) hour prior to the start of the Emergency Maintenance.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Access management for administrators is controlled through the cloud based console. End users do not interact directly with the service. Symantec access to the cloud infrastructure is controlled both by two factor authentication, and IP address whitelist, such that only relevant Symantec personnel can access the systems.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyds Register
- ISO/IEC 27001 accreditation date
- 23/05/2016
- What the ISO/IEC 27001 doesn’t cover
- The certification covers the email security hygiene component of the service (called Symantec Email Security.cloud) . It does not cover the cloud based DLP incident detection component or the DLP console.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- Data centers SOC 2 type 2 reports or ISO 27001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- All staff are required to read and comply with our security policies. Staff are trained in line with our security practices. Our Chief Security Officer reports directly to Symantec's General Counsel. Our policies and processes include, but are not limited to, security, incident response, business continuity, secure software development and supply chain risk management. External versions of a number of our policies are available here: https://www.symantec.com/about/customer-trust-portal
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Any changes in production infrastructure have to be tested and certified in the Continuous Integration/ Continuous Delivery (CI/CD) pipeline. Changes are nominated, tested, certified, and promoted to production. Sprint cadence is currently every 3 weeks. Lastly, infrastructure changes are infrequent, ticketed, and done by updating templates rather than making manual changes
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: • Recreate the environment and issue within Symantec’s labs for an expedited resolution. • Facilitate a prompt and accurate response. • Avoid delays in new Symantec releases.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Please contact Symantec for a more in depth discussion about our controls.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
To help us manage our environmental impacts, we employ robust environmental management practices and have implemented a global Environment and Sustainability Policy, which requires that we:
Ensure our products and operations comply with applicable environmental legislation and other related compliance obligations
Operate and continually improve an environmental management system that strives to align with our business practices and set objectives that enhance environmental performance
Conduct our operations in a manner that supports recycling, conservation of resources, prevention of pollution and protection of the environment
Responsibly manage the use of hazardous substances in our operations and products
Inform our suppliers, partners, and contractors of our environmental expectations and encourage them to adopt sound environmental management practices
Promote environmental stewardship and sustainability within our organization
Publicly communicate our environmental priorities and performance annually
Pricing
- Price
- £1 a user
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A time limited free trial is available. All aspects of the service are available for the trial.