Object Storage
Vitanium’s Object Storage Platform is a highly-secure, high-performance and reliable S3 compatible solution that solves your biggest storage challenges. It is fully compatible with hundreds of storage applications, SDKs, and plug-ins. There are no hidden or unpredictable charges, you only pay for storage used, NO Egress and NO API fees.
Features
- Highly-secure
- High-performance
- S3 compatible
- Compatible with hundreds of storage applications, SDKs & plug-ins
- Vitanium have over 15 years experience delivering solutions to business
- UK technical email & telephone support included
- All data is held in ISO27001 accredited, UK data centres
Benefits
- No egress fees
- No API fees
- Fully backed by a UK support team
- Confident that you're working with a highly knowledgeable provider
- Automatically increase storage
- Quick response to support requests minimising impact on business
Pricing
£0.03 to £0.03 a gigabyte a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 3 9 1 9 3 3 2 7 6 5 2 4 7 0
Contact
VSL
Eleanor Poulter
Telephone: 0345 258 1500
Email: info@vitanium.com
Service scope
- Service constraints
- S3 compatible client software required. Support for client software provided on a 'best efforts' basis, as this should additionally be supported by the application vendor.
- System requirements
-
- Internet Connection
- S3 Compatible Client software
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Messages will be responded to within 4 hours during working office hours. Messages are not monitored over the weekend, and will be dealt with on Monday.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Users are able to allocate their query to either support or sales dept. this then alerts the appropriate dept. Messages can also be sent when business is 'offline' (outside working hours) these will then be saved and dealt with when office hours resume. Users are able to leave a detailed message, email, telephone details.
- Web chat accessibility testing
- NA
- Onsite support
- No
- Support levels
- All object storage plans include phone, email and live chat technical support with a 4 hour SLA to first response.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Users have access to user documentation, unlimited telephone/email support for set up, and support knowledge base. Free trials are offered to allow customers to thoroughly test the product. We also have video demos available.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- At the end of the contract data is completely removed from our systems. There is no functionality to export this to other providers, but there may be s3 compatible software that can download/migrate/extract from one to another.
- End-of-contract process
- Data is held for the remaining period of the contract, up until the renewal date. Should the contract not be renewed, all data is removed from our systems.
Using the service
- Web browser interface
- No
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- Adequate resources are provided in our data centres to cope with maximum demand, for example bandwidth. This is regularly monitored and increased if needs be. Performance and individual tenants are monitored and throttled where necessary to ensure service availability.
- Usage notifications
- No
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Other
- Other protection within supplier network
- All data is military grade 256bit AES encrypted within our network so is not visible to staff. Access to servers is protected with secure VPN's and remote access.
Availability and resilience
- Guaranteed availability
- Service availability is guaranteed at 99.97%. If the service is unavailable beyond this, 10% of the monthly fee is credited. For restoring Data, if the user is unable to begin restore within 3 hours, 25% of the fee is credited. If the user is unable to begin restore within 6 hours, 50% of the fee is credited. If the user is unable to begin restore within 12 hours, 100% of the fee is credited.
- Approach to resilience
- Available on request
- Outage reporting
- Planned service outages (maintenance windows) are always communicated in advance via email. All service outages will be communicated first by email, and for any prolonged outage by notification on our website and support pages.
Identity and authentication
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- N/A
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 12/05/2019
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 9001 Certified
- ISO 27001 Accredited Data Centres
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Please contact Vitanium for further information
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Please contact Vitanium for further information
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Please contact Vitanium for further information
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Please contact Vitanium for further information
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- All incidents are recorded and tracked using ISO best practise for 'non conformance'. This prevents recurring incidents by prompting and tracking corrective actions.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- DC's are members of the EU Climate Neutral Data Centre Pact https://www.climateneutraldatacentre.net/ In particular, they run: Award Winning Fresh Air Cooling System feeds filtered outside air into the datacentre for 100% of the year. 2N resilient Evaporative Cooling System negates the need for mechanical cooling in the event outside temperatures climb. Annualised PUE of 1.2
Social Value
- Fighting climate change
-
Fighting climate change
Please contact Vitanium for further information. - Covid-19 recovery
-
Covid-19 recovery
Please contact Vitanium for further information. - Tackling economic inequality
-
Tackling economic inequality
Please contact Vitanium for further information. - Equal opportunity
-
Equal opportunity
Please contact Vitanium for further information. - Wellbeing
-
Wellbeing
Please contact Vitanium for further information.
Pricing
- Price
- £0.03 to £0.03 a gigabyte a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Users can trial the service in full, free for 30 days with full support (5TB storage allocated)